5/5
Manjula helped us very well and found a property near my daughter school’ thank you
Agent replied · 23 January 2025
Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Cambridge
★★★★★
390 reviews across 1 platform
Bateman House, 82-88 Hills Road, Cambridge, CB2 1LQ
Tucker Gardner's office in Cambridge, at Bateman House, is rated 3.3 out of 5 across 390 reviews on 1 platform, including 390 Google reviews rated 3.3.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
Manjula helped us very well and found a property near my daughter school’ thank you
Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
Had an absolute nightmare dealing with them when trying to buy a property they listed. Would highly recommend anyone looking to buy to avoid them at all costs. They’re not worth your time.
Hello Honest Reviews, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
Excellent service relating to repairs to flat - replacement of bathroom extractor fan. Await fixing of kitchen cupboard however have every reason to consider the action will be prompt. Will report on this aspect when the repair is complete for that job.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Rachel is very personable, easy to talk to, and clearly understands tenant's needs and the local market.
Thank you Katy for taking the time to leave us this wonderful 5* review. Kind regards, Lucy
1/5
Just don't do it to yourself. They'll make you wait an eternity for your deposit return for no clear reason, be hugely misleading in their correspondence, and ultimately try and rinse you for every penny you're worth. From reading other reviews I'm certainly not the only one, so it's obvious this is a problem that Tucker Gardner have absolutely no interest in resolving.NegativeResponsiveness, Professionalism, Value
Thank you for taking the time to leave us your comments and I am sorry if this was your experience. Please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott.
5/5
I had help from Manjula Kanakaratne in finding a house to rent in Cambridge. The process went very smoothly and he was extremely helpful and available to answer all my questions throughout.
Thank you Maria Lopez Cavestany for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
Very poor customer service. Since renting from this company, many times we have been promised a call back but no joy! Every time we are referred to a different property manager... not much gets done. Purely money driven. They don’t care about customers and their experience and they make it quiet clear. We couldn’t possibly recommend them!NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
My experience with Tucker Gardner as a tenant has been nothing short of horrible. I would not recommend them even to my worst enemy. You can never get though to speak with any of the letting agents as they are always busy. And of course they never return your call. Absolutely shocking service!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Very good service a big thank you for selling our house for the top end of our valuation very pleased with the interest in the property 31 viewings so the advertising must have been good thanks to the staff at Tucker gardner
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
I contacted several agencies throughout Cambridge as we have a pet beagle and finding a place close by which we liked seemed impossible.Manjurar contacted me immediately when one became available and worked hard to close the deal in short time as I had to fly back to Australia and the landlord was offshore.I cannot fault his commitment and we love the location
Many thanks for the great 5* review and your kind words. Best wishes, Lucy
1/5
Took 3 full months to return our deposit, even when both tenants and landlord were in agreement it should be returned in full, and actively chasing up. Couldn't have been less helpful if they'd been deliberately obstructive. Not worth dealing with.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Unreliable and unprofessional. You will only waste your time with them.
Hello Anurag, I'm sorry to hear about your experience with us. We strive to provide professional and reliable service, and it's disappointing to know we fell short in your case. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
My experience with Tucker Gardner as a tenant has been positive and I would recommend them. I had the chance of speaking with Kate who has managed all of the proceedings professionally and promptly. She has made everything easy, hassle-free and smooth, I could not have asked for more.PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
The agent mr Manjula was available at any time to answer any question
Thank you Lisa for the great 5* review. Best wishes, Lucy
1/5
RENTERS BEWARE: I have yet to find anyone at Tucker Gardner who responds to emails or returns phone calls. It is hit and miss whether or not they will get round to doing repairs, and having moved out of a property rented by them they are holding onto our deposit without reason (or communication). Before renting from them ask yourself: "Is it worth the effort?"
Hi Edward It is disappointing to read that you do not feel the service provided to you has been up to our usual high standard. Should you wish to discuss any of your concerns further, please do contact us at customercare@countrywide.co.uk. Many thanks, Bethany
5/5
We've used the letting service of Tucker Gardener four times in the past and all four of our tenants were some of the best tenants a landlord could ask for. Although there were times when the agents were not as responsive as we'd like, the quality of tenants was enough to make up for it.PositiveQuality
Many thanks for the brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
Had a great experience with Edna Teixeira, who was kind and worked very hard to help my partner and I rent our first apartment in Cambridge on a very quick turnaround. We're very grateful our interactions have gone well so far and hope it continues through our tenancy.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Thank you Mr. Manjula. I really appreciate your support for finding house for my friend. You’re the best that you communicate with us friendly and helpful service that you provided.
5/5
Megan has been very professional throughout my dealings with her!
5/5
Me and my girlfriend are currently having TuckerGardner as our letting agency and we could not be more satisfied with them, especially with Mrs. Emily Harris, our letting negotiator. She is lovely and helped us a lot through the process. She even called me and helped me doing some payments. Thank you very much! I totally recommend them.
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review and recommendation. Kind regards, Donna
1/5
Worst agency ever!!! I've called 6 times, left 2 voicemails, our boiler is melting and the entire house has a bad smell, we can't use the shower and we have no hot water!!! I said is urgent cause obviously we don't know how serious the problem is and they didn't even bother to call me back!!! USELESS!!
Hi Rita, I am sorry to read that you have experienced some issues. Please contact us via review@countrywide.co.uk with further details, so that we can pass onward your concerns to our dedicated Customer Relations Team. Kind regards, Scott
4/5
We bought our first house in summer through Tucker Gardner and found the agent, Ben, very helpful. Communication was excellent and he was always on hand to answer any questions or arrange extra viewings for us.
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
1/5
Don't rate this company at all! Poor customer service. Ridiculous time to respond to my calls and emails re.viewing a property. Ended up visiting the outside of property and decided not suitable area. Not impressed. If you're not in a hurry to sell your house fine otherwise give them a wide berth.
Hello, I am sorry to read that this has been your recent experience. Customer and client experience is very important to us and as such I would like to invite you to discuss in detail your concerns via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
4/5
We came across Rachel Hayward when we visited the Cambridge office looking to rent a flat. She showed us plenty of options, until we chose one. She was really helpful in overcoming some setbacks, and was very patient and understanding with us. We are grateful for her support and happy that she was there for us.
Thank you for your review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
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