Trusted Agent profile · Cambridge
★★★★★
374 reviews across 1 platform
Bateman House, 82-88 Hills Road, Cambridge, CB2 1LQ
Tucker Gardner's office in Cambridge, at Bateman House, is rated 3.3 out of 5 across 374 reviews on 1 platform, including 374 Google reviews rated 3.3.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleTucker Gardner is a very good agency. Edna Teixeira house agent helped me in order to find a very nice room in shared two bedroom property very fast. Very friendly with quick response .
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleRepair request was dealt with swiftly and to my full satisfaction. I just moved into a new flat managed by Tucker Gardner. So far the maintenance requests were going well and I felt like my property manager is taking good care of me and my requests.
Many thanks Juergen for your kind review. Best wishes, Lucy.
1/5
GoogleAwful service, they never pick up their phones when wanting to enquire about properties. Will be avoiding properties leased through them for the future, regardless of how good the places are.
Hi Abdullah, we're sorry if you've had difficulty getting through to us. We do have other channels available such as email and social media. If you want branch to call you back please email then directly at cambridge@tuckergardnerlettings.com. If you want to leave more feedback you can also email us at review@countrywide.co.uk
5/5
GoogleTucker Gardner was really helpful for a newcomer like me when I was trying to let a home. Mr vinnie was so professional and helpful and searched me a home at my affordable price. Thank You Tucker GardnerPositiveResponsiveness, Professionalism
Many thanks for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleLied about process date for deposit. Took over a week for the to process a SLOW Bacs payment after agreed with landlord. Not ideal when you're looking to move on. Bear that in mind if you're going to rent from this dishonest company.
Hi Novok Games, I am sorry if this has been your experience. Please contact us directly via review@countrywide.co.uk should you wish to discuss further your concerns. Kind regards, Scott
1/5
GoogleThey don't send you information on time no matter how many times you call them, and then they blame you for not being first in the queue for the property you like.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWe are cash buyers having sold our house and are interested in one of their houses they represent, however Tucker won't let us view a property. I would hate to be selling my property through this companyNegativeProfessionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.ukso we can look into this for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleLetting Team is big liars.Dont trust Theme if they book you for Proprty view.They never come to show you or even phone you to to tell. Third class servers by Cambridge branch. Letting team is very unfriendly. Don’t support to Tucker Cambridge
Dear Harmaninder, We are sorry to hear that you had a bad experience with us, however we have no record of you as a customer on our system. Please contact the branch directly to give us more information and we will look into this for you.
5/5
GoogleMy experience with Tucker Gardener has always been that they are very professional, friendly and reliable. In the past I have mainly been in contact with their sales team and was delighted to experience the same level of passion and professionalism that the rental team have. They are extremely knowledgeable about the city of Cambridge and villages within Cambridgeshire, giving you good, honest advice about what your individual needs and wants are and how they as a company can fulfil them. They are efficient and attract a vast amount of properties and tenants throughout the area giving them the ability to rent properties quickly, while still going through the necessary checks to make sure that you are getting the right tenants in. Whether you are looking for a let only service or a managerial service I would highly recommend Tucker Gardener.
5/5
GoogleThe initial view I had of Tucker Gardner was the pleasantness of the receptionists and how helpful they were. A good little area for waiting In and the offer of a coffee. Professionally all the sensible questions were asked to assess the correct property for me as I was new to Cambridge. I left with a feeling of relief that they would actually do their best to find what I need , Several properties were emailed to me and I have found the perfect one and a personal property manager who will oversee any problems ( I am told)! I would certainly recommend the company to others whether they are new to Cambridge or just need a different property.
1/5
GoogleAwful service, they never pick up their phones when wanting to enquire about properties. Will be avoiding properties leased through them for the future, regardless of how good the places are.
Hi Abdullah, we're sorry if you've had difficulty getting through to us. We do have other channels available such as email and social media. If you want branch to call you back please email then directly at cambridge@tuckergardnerlettings.com. If you want to leave more feedback you can also email us at review@countrywide.co.uk
2/5
GoogleComing on here to share my bad experience with this estate agent and what a surprise, they are sitting in the 2*s! Highly disorganised bunch, would recommend to stay well clear.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving worked as a relocation agent in Cambridge for 15 years I have always found the Lettings department extremely helpful. The current team are particularly efficient and really do bend over backwards to help in what can often be tricky circumstances
Many thanks for the wonderful 5* review! It's great to see that our dedicated team once again provided a excellent service. Best wishes, Lucy.
5/5
GoogleManjula and Emily are such a great staff who helped me to get a new flat for rent. The process is seems to be quit stress less by their constant support. Congratulated Tucker gardner to have such wonderful members with you.
Thank you for your glowing 5* review of our Tucker Gardner team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleRachel and Manjula did a great job helping to secure us a rental property. These things rarely run smoothly, but it’s the effort conducted in the background to resolve issues and come up with the goods that counts. Thank you.
Wonderful to read that you had a fantastic experience with our local Tucker Gardner team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
1/5
GoogleReally angry with the service. We rent the property through this agency. And we terminated the tenancy almost two months ago. We still haven't got our deposit back. Even without any information about the deposit after tracing it many times.
Good morning, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleMost incompetenet and unhelpful property managers I have ever interacted with - took six months to resolve an infestation and was told that they did not know where my deposit was after vacating. They really do not care at all.
Thank you George for taking the time to leave us with your feedback. Please be assured that client experience is very important to us and as such I would like to invite you to discuss your concerns further via review@countrywide.co.uk. Kind regards Emma
1/5
GoogleAll of the 5 times I called them trying to arrange a property viewing I was told someone would get back to me via email or phone and no one ever did.NegativeResponsiveness, Professionalism
I am sorry to read you feel this way. Should you wish to discuss further your experience so that we can understand your comment further, please do contact us via review@countrywide.co.uk.
5/5
GoogleI had a very helpful conversation with Rachel Hayward, she helped me narrow down the areas that have the best schools, which has helped me with my search for a new property. Very professional and knowledgeable. Thanks
It is wonderful to read your great 5* review! I will pass your kind comments onward to our local team. Best wishes, Scott
1/5
GoogleTerrible. Misled us during a house purchase putting unnecessary stress on the process which could have caused us to pull out were we not so keen on the property. We would never sell through them in future.
Hello Michael, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleVery unprofessional - we travelled over two hours for a visit at a property and they didn't turn up. Sign already down, clearly already taken, but nobody at the agency thought to tell us.NegativeResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Please do contact us at review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Relations.
5/5
GoogleThank you Mr. Manjula Kanakaratne for your humble attitude, and I greatly appreciate your efforts.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleSo expensive, so many hidden costs, they will not answer your emails or calls. They will bring people around without prior notice. I have never had a problem with any agency until now. Hence why i have just moved. Please avoid
Thank you for your comments. We are aware of your dissatisfaction and have been in touch privately to try and resolve matters. May I also point out that there are no hidden costs, everything is clearly outlined on our website and in the Tenancy Agreement.
1/5
GoogleAbsolute awful experience. I finally got my deposit over 60 days after my move out date. Total lack of communication from the property manager. I understand why my landlord decided to change property management company.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
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