Trusted Agent profile · Cambridge

Tucker Gardner Cambridge reviews

3.3

★★★★★

374 reviews across 1 platform

Bateman House, 82-88 Hills Road, Cambridge, CB2 1LQ

Tucker Gardner's office in Cambridge, at Bateman House, is rated 3.3 out of 5 across 374 reviews on 1 platform, including 374 Google reviews rated 3.3.

Google logo

3.3 / 5

374

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cambridge office, from every platform, shown as written. First names only.

5/5

Google

We had really good experience with Mr Manjula he helped us a lot. And the company is really good

Milena · 18 June 2020

Agent replied · 17 June 2024

Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.

5/5

Google

Excellent and highly efficient service as always from Rachel at the Cambridge branch- a pleasure to work with.

Natalie · 18 June 2020

Agent replied · 17 June 2024

Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott

1/5

Google

Abysmal, some of the most useless letting agents in the Cambridge market at the moment. Avoid at all costs.

Lyle · 19 June 2019

Agent replied · 17 June 2024

Hi Lyle Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake

4/5

Google

The team did a good job and responded quickly to our questions

Alex · 18 June 2021

Agent replied · 17 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

1/5

Google

I've had the misfortune of being a tenant with them for years, their communication skills leaves a lot to be desired.

Erlend · 19 June 2017

Agent replied · 17 June 2024

Good Afternoon Mr Aakre, I'm sorry to hear you feel this way. If you would like to give us some details on what has happened and how we can improve then we'll gladly hear them at customercare@countrywide.co.uk. Many thanks

1/5

Google

Worst letting agent I’ve ever dealt with, no idea what they are doing - avoid at all costs

Simon · 19 June 2019

Agent replied · 17 June 2024

Hi Simon, I would really like to understand the reason for your 1 star review. Please get in touch with me to share your experience. Kind Regards, Renee (review@countrywide.co.uk)

5/5

Google

A perfect opportunity for our family to have had Rachel to help with the lettings

Matt · 18 June 2020

Agent replied · 17 June 2024

Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott

4/5

Google

I found people at the office of Tucker Gardner Lettings helpful, even for little problems, which often can be quite annoying for the owner.

Wolfgang · 18 June 2023

1/5

Google

Awful company avoid at all costs! Incredibly rude unprofessional liars !!

Karen · 18 June 2020

Agent replied · 17 June 2024

Hi Karen, I am sorry you feel this way. Please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Relations.

5/5

Google

Very helpful agency.They helped me to find exactly what I needed.

A · 18 June 2020

Agent replied · 17 June 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

1/5

Google

Not treated like customers. Frontline people overstretched and they don't care about you.

Jason · 19 June 2019

Agent replied · 17 June 2024

Thank you for taking the time to leave us your feedback and I am sorry if this has been your experience. So that we can look into your concerns further, if you have not previously made our Customer Care team aware, please e-mail us further details to review@countrywide.co.uk. Kind regards, Scott

1/5

Google

Terrible service. Waiting twenty min to get someone. Never rent from these crooks.

Jack · 19 June 2018

Agent replied · 17 June 2024

Good Morning Jack, I am very disappointed to read that your experience with us has been less than great. It is essential all of our customers are provided with a 5* service at all times and I extend my apologies that this has not been the case on this occasion. Many thanks for taking the time to leave this feedback and please be assured that any feedback we receive is taken extremely seriously. Many thanks. Regan.

1/5

Google

They will steal your deposit. Stay away, if you can.

Olli-Pekka · 19 June 2019

Agent replied · 17 June 2024

Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

1/5

Google

I've had nothing but problems in my dealings with Tucker Gardner here.

Sarah · 19 June 2016

Agent replied · 17 June 2024

We are unaware of any grievances you may have. Please contact the branch manager on 01223 902341 and we would be happy to assist you.

1/5

Google

Extremely unaccountabe, opportunistic and undisciplined.

Mohammad · 18 June 2020

Agent replied · 17 June 2024

I am sorry to read your comments, please do contact us via review@countrywide.co.uk to discuss further and enable us to learn from your experience. Kind regards, Scott

5/5

Google

Rachel in lettings, always helpful

John · 18 June 2020

Agent replied · 17 June 2024

Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.

1/5

Google

Very problematic people.

Emilio · 18 June 2020

Agent replied · 17 June 2024

Thank you for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott

5/5

Google

Had the great fortune to speak with Deborah. She was very helpful and seemed to genuinely care about finding me a place that was a good value and one I was comfortable with.

John · 19 June 2017

3/5

Google

high fees (and hidden fees) £350 tenancy administration fee + £100 for every additional person and beware of the "end of tenancy admin fee" of £125

Tom · 19 June 2016

5/5

Google

Rating only, no written review.

I’m · 21 July 2025

5/5

Google

Rating only, no written review.

Sethulakshmi · 18 March 2025

4/5

Google

Staff is quite friendly and efficient.

Tommy · 20 June 2013

5/5

Google

Rating only, no written review.

Ramzy · 22 January 2025

Agent replied · 23 January 2025

Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team

1/5

Google

Rating only, no written review.

Paul · 19 January 2024

Agent replied · 17 June 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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