SO Resi Cambridge reviews

★★★★★ 5/5

Trustpilot

Thanks to Sylvana

I am very thankful to So Resi Aftersales team, especially Sylvana worked very hard to make my staircasing happen. Thanks a lot for your help.

Gunay · 16 December 2025

★★★★★ 5/5

Trustpilot

Early Christmas present

From the off, Piers Garnham gave a warm welcome, explained the process and showed us different properties and what would be suitable for our needs. The experience was excellent from start to finish and we are now home owners, thanks to Piers and his Team. We got our Christmas present just on time.

Cliff · 20 December 2025

★★★★★ 5/5

Trustpilot

Happy to work with Piers Garnham

Mr Piers Garnham always responded super quickly to my questions and requests and provided accurate information throughout the whole process. Even though this was my first home purchase, everything went very smoothly thanks to his support. It was a real pleasure working with him, and I truly appreciate all the help.

재윤임 · 14 May 2026

★★★★★ 5/5

Trustpilot

Some of the most accomodating people in the industry

I have started the process to buy a house through SO resi as my landlord is selling the house I am currently staying at. As you can imagine, I need for the proces to move very quickly, and was stressing out that this might not be possible. Well, thanks to Elliz and Temel from SO resi Welwyn Garden City, I've been able to view the flat I am interested in, pass affordability checks, and initiate the mortgage process within 3 days!!!! If you've been looking for properties for a while, you know how incredibly extraordinary this is. I am so very thankful for the service I've received thus far, I truly highly recommend.

Mary · 20 March 2023

★★★★★ 5/5

Trustpilot

Sue Inman & Karen Prior

Having recently moved into a So Resi property in Shirley,Solihull my wife and I would like to give a special mention to Sue Inman and Karen Prior who both have demonstrated an excellent high level of professionalism and understanding throughout the purchasing process.Nothing was too much trouble for them and made our move go relatively smoothly, we do have one or two teething problems to sort but Karen has been great in helping us, both Sue and Karen are a credit to the company and we would have no hesitation in recommending So Resi, many thanks both for all your help it is greatly appreciated.Kind regards,Tim & Cathy

Tim · 2 March 2023

★★★★★ 5/5

Trustpilot

It’s all down to the agent…

When we decided to sell our shared ownership house I was worried it would be a nightmare. I didn’t know how much support we would get, if we would end up waiting a long time for replies to emails and if the process would end up being really drawn out. Turns out I couldn’t have been more wrong. We were assigned an agent - Hana Ahmed - from the very first email I knew she was going to be amazing. She talked us through the process and got our house on the market extremely quickly. She helped us manage the viewings and has gone above and beyond to get our house Under Offer so quickly! I’m honestly gutted we aren’t able to use Hana for the entire process, she made me feel confident and reassured that whatever we needed or anything that cropped up in the process she would be there to help. Thank you Hana, you’re honestly worth your weight in gold ⭐️

Laura · 28 February 2023

★★★★★ 5/5

Trustpilot

Re-review

I recently provided a review on SoResi and shortly after my buyers pulled out and my experience has been amazing since. Lubna Suarez has been a dream to deal with. She called me as soon as she found out the buyers withdrew and guided me through the next steps. We then had viewings booked in the next day and within 2 weeks have now resold the share of the property. Lubna has been on it with emails and calls and responds as soon as she has any information. All round great experience.

Amelia · 27 February 2023

★★★★★ 5/5

Trustpilot

Excellence Heidi SoResi Progression Team

Been in the process of buying my first property for the past few months. My file was in the hands of Heidi Bainborough at SoResi Progression Team. She has been absolutely amazing and gone over and above to support me.Especially with have major issues with my conveyancing team which were terrible and not communicating with either myself or the other solicitors so that we could finalise the purchase. If it was not for Heidi going above and beyond her role by providing me with a new solicitors at this very late stage I would still be in limbo of not knowing what was going on (eventhough I constantly chased the old company and tried calling but no response). Heidi and her team plus with the new conveyancing team have got things transferred and sorted with in a few hours of one day.I really do appreciate her and her team with the support and making my experience now less stressful. I should be moving into my new property very soon.

FRAZER · 22 February 2023

★★★★★ 5/5

Trustpilot

Hana Ahmed is amazing!

Hana Ahmed is amazing! We first went on the market in September 2022 when the UK economy was in turmoil, it was a really stressful time for everyone but Hana made everything so straightforward and easy. She always answered the phone and was so helpful and understanding of our situation. When I had a bad experience with a viewing, she made sure that our other viewing slots were cancelled so that person couldn't re-book. When we eventually lost our buyer in January 2023, Hana got us back on the market on the same day and made sure that we were all setup for more viewings - went had another buyer within four days. It has been a really chaotic and stressful time for us, but knowing that Hana had everything under control was really reassuring. She's a huge asset to the SoResi team, and surely has a bright future ahead of her.

EEglington · 21 February 2023

★★★★★ 1/5

Trustpilot

I have been twice turned down

I have been twice turned down for the purchase of a property in a borough where I work and where my kids go to school. Each time I am being told that I am not a priority but when I ask why I still have no idea why. I have 2 children who live with me half of the time and I have savings more than the minimum amount and my salary is within the range. I have no loans or debts just am struggling to see why I am not a priority 😕 Also communication from Soresi is not their forte...

Alexandra · 18 February 2023

★★★★★ 3/5

Trustpilot

Slow start

Things with SoResi have been a little slow to get going but as soon as I had a resales agent assigned things got moving a lot faster. Lubna Suarez has been really helpful and responsive to my requests. Whilst Lubna was out on annual leave however, getting hold of anyone was a struggle. I never had a reply on the resales email address and calling up there wasn't anyone available to answer in Lubna's absence. The answering team are amazing they genuinely seem like they care and really try to get things sorted.

Amelia · 30 January 2023

★★★★★ 5/5

Trustpilot

Great company

Sale of 59 Walston Way, Brampton.My resales agent was Alex Tozer. He showed professionalism to the highest standard and went above and beyond to try and make the sale happen efficiently. Alex was helping and answered all my emails and calls. He couldn’t be more helpful if he tried. SO Resi were helpful and answered all my questions and query’s. It was clear through their portal on where you are in the sale. I would highly recommend SO Resi.

Sam · 3 March 2023

★★★★★ 5/5

Trustpilot

Both Roshan and Malcolm are very…

Both Rosh and Malcolm are very accomodating, patient, and professional. They have answered all my queries and responded in timely manner. I have personally talked to Roshan, and I truly appreciate how welcoming he has been. Keep up the good work guys! ⭐️⭐️⭐️⭐️⭐️

Daner · 30 May 2026

★★★★★ 4/5

Trustpilot

Klaudia Miara has looked after the…

Klaudia Miara has looked after the after sales process of our resale property. She has been a pleasure to work with, and we are very happy with the service level received. We had tight timescales to achieve our sale completion and Klaudia was there to ensure everything went through on time. We did experience a few bumps in the road however it was dealt with and resolved quickly and efficiently. Shared ownership has been a great stepping stone on to the property ladder for us and would recommend it to first time buyers.

S · 11 December 2024

★★★★★ 5/5

Trustpilot

Selling my property with So Resi

Selling my property with So Resi felt like a lengthy process at times, largely due to the buyer changing both lender and conveyancing firm, which unfortunately caused significant delays.

Lori · 2 September 2026

★★★★★ 5/5

Trustpilot

Buying my first home was an…

Buying my first home was an unforgettable experience. It was a mix of excitement and nerves, but having the right support made all the difference. My agent Renee Fraser was patient and attentive, helping me find a property that truly felt like home. The process taught me the importance of asking questions and staying organized, especially with paperwork. While it required careful budgeting and decision-making. It’s a journey I’ll always remember, and I couldn’t be happier with the result!

Michael · 18 December 2024

★★★★★ 5/5

Trustpilot

Sylvana Conroy from the after sales team is brilliant

I am writing to express my heartfelt thanks and commendation for Sylvana Conroy, who has been an exceptional support throughout the sale of our shared ownership property.Over the last three months, Sylvana has overseen every aspect of the sale with an incredible level of professionalism, care, and dedication. From the very beginning, she ensured we were informed of every step in the process, clearly outlining what was needed and proactively identifying any missing activities to keep everything on track. Her ability to anticipate and address potential issues beforehand was invaluable and gave us complete confidence in the process.Sylvana’s work has been impeccable. She is not only proactive and detail-oriented but also highly responsive. Whether by phone or email, Sylvana consistently returned our queries promptly and ensured any concerns were addressed swiftly. Her commitment to achieving the right outcome is unmatched, and her above-and-beyond approach truly sets her apart.My wife and I are deeply grateful for Sylvana’s continuous help and support. It is no exaggeration to say that we could not have navigated this complex process without her guidance and dedication. She has been instrumental in bringing the sale to a successful completion, and we believe she is an invaluable asset to the So-Resi After-Sales team.We sincerely thank Sylvana for her hard work and support, and we hope her outstanding contributions are recognised.

Gaz · 2 December 2024

★★★★★ 1/5

Trustpilot

The sad reality of So Resi Nine Elms

Disappointing Experience as a So Resi Nine Elms Shared Ownership ResidentWhile the apartments are stunning, with floor-to-ceiling windows and modern features, my experience as a shared ownership resident has been disappointing due to unmet sales expectations and extremely poor post-sales service from So Resi.Firstly, the building is divided into Shared Ownership, referred to as "the poor ones," and private ownership, which results in different behaviors from part of the tower staff.1.Lift Access: Shared ownership residents have access to only one lift, which is also shared with all contractors and all entire building staff. This situation often causes significant delays, especially during busy hours when residents are heading to work, as the lift is frequently occupied by non-residents. This arrangement is very different from what the sales representative described during the sales process.2. Parcel Collection: Contrary to sales representative’s claim that parcels couldn't be collected near reception, they are actually stored on the -1 floor near the garage, and accessible only from 5 PM to 9 PM.3. Observatory Deck: The observatory with the amazing view of London, which was described as an amenity, is actually a public space and NOT exclusively amenity also available to shared ownership residents.4. Gym Access: During the sales process, the sales representative advised that shared ownership residents could submit a request for gym access through a ticketing system in the app and that it was very likely to be approved by the General Manager. This is not true. The General Manager is not aware of such a process, and no ticketing system exists for gym. So Resi has a contract with Management that won't include this amenity and unfortunately the General Manager couldn't give us any access, she wasn't her decision, she would love to help us but she can't!5. There has never been any window cleaning on the majority of the sides of the building. The windows are extremely dirty, with construction residue still visible. Management only started cleaning on the East side about a month ago, but now they have decided to shift their focus to the connected hotel and prioritize its cleaning instead. Of course, we paid 6 months of service charges in advance back in August, and now it's December, yet our windows remain extremely dirty and untouched.After contract exchange, the sales represenative stopped responding to all emails. Following this, you have to deal with post sales so resi building manager, who initially appeared, super nice during the tour, helpful but became completely unresponsive post-sale.The majority of residents have reported no response to their emails since August. (Defect raised)I have personally experienced being ignored several times, and my number was blocked, making calls with her impossible.The only way to maybe get a response from her is to try to add her manager in CCOngoing Problems:I have been without heating in my bedroom for more than two weeks. While the lovely General Manager of River Park Tower is trying to help me, there has been no support from the post sales So Resi building manager and So Resi team.My experience for shared ownership residents is vastly different from what is promised during the sales process. I hope this honest review helps future buyers.

Mattia · 2 December 2024

★★★★★ 4/5

Trustpilot

Sarah Ellis rescued my purchase

It had been the most stressful process trying to buy my first home, the first resale consultant assigned to my case were not so diligent and enquiries between my solicitor and the Housing association were going on for many months, until Sarah Ellis came to rescue.Sarah was professional and proactive in communicating with all parties for my purchase when she took over the case, if it were not for her the purchase would most likely to fall through, many thanks to Sarah's immense input.

Peiheng · 27 December 2022

★★★★★ 5/5

Trustpilot

Many thanks Lubna for helping me find a proper home at last!

So Resi seem to understand that you are buying a home to live and plan a life in rather than a commodity. Lubna was quick to respond and follow up, even though she was responding to many emails and working with other clients. She seemed genuinely pleased when my future home was registered and I was able to begin the process of purchasing. Best of all, So Resi didn't take weeks, in some cases months, to say whether my pets were allowed. Me and my doggies now have a very lovely spacious home! I'm a first time buyer (at last) and only a short way into the process, but hopefully I'll continue to be supported throughout and afterwards by So Resi. Please, don't increase the service charges too much! Thanks for all your help so far Lubna, very much appreciated. Looking forward to finally having some security in my life.

Dee · 29 November 2024

★★★★★ 5/5

Trustpilot

Incredible Experience with friendly advisors

My experience with So Resi has been incredible from start to finish. Rachel Stark - the head of aftersales, in particular was fantastic to deal with. She always kept us in the loop as to what was going on, super friendly, informative and an absolute pleasure to deal with. She called when she said she would, giving us weekly updates, which was perfect for my wife and I who are first time buyers. I would recommend Rachel, her team and So Resi to anyone looking to buy their home. We couldn’t thank them enough.Manu & Amanda

Manu · 20 December 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Jade and Heidi

SOResi have provided a really helpful and friendly service so far. We were dealing with a few other Shared Ownership companies during our search for a property and SOResi were by far the the most professional and easiest communicate with.We had the pleasure of working with Jade in securing our flat and she has made the whole process from viewing to purchase run smoothly and stress-free. Everything was clearly set-out and well-managed. Whenever we had a question, either Jade or Heidi were quick to respond over phone or email and keep us informed. I would highly recommend them both.

Hugo · 24 November 2024

★★★★★ 5/5

Trustpilot

People are good but processes could be improved.

SoResi are a bit slow to initially get in touch with, and when you're wanting to secure a home it can be a little frustrating! Also, the key handover was a bit shambolic, because you deal directly with the seller it's up to them to when you get the keys, meaning in my case I didn't get access to the property till 8pm, also no info on parking so I currently have 2 parking tickets to dispute 🙃However, once approved, I dealt with Klaudia for my purchase and she was really good, quick to communicate things with me and answered any queries I had with clarity.

MATTHEW · 24 November 2024

★★★★★ 5/5

Trustpilot

So resi hope green Stanford-le-hope

So resi hope green Stanford-le-hopeWe have took ownership of our house in hope green, so resi have always been fair to us and we appreciate this.The property that was handed over was better than I expected, it has been completed to a high standard.Both Ahmed and renne have always been respectful of our property, have both been really helpful, both full of knowledge and have been really easy to speak to and deal with.I move on to the person who made things really easy for us, we were both quite stressed at times, it is a stressful experience, However Heidi Bainborough has been so supportive, Heidi is extremely knowledgeable, her get things done attitude and communication has been so professional. We could not have done it without Heidi so a special thanks to soresi for having Heidi available to help us.Thank you

Sonni · 18 November 2024