SO Resi Cambridge reviews

Hi Charlie, Thank you for taking the time to share your feedback. We are sorry that communication during the early stages of the staircasing process did not meet your expectations and appreciate how frustrating this must have been. We're pleased to hear that your experience improved once Sylvana took over your case and that her communication and support helped make the remainder of the process smoother. Your comments have been noted and will be shared with the relevant teams as we continually look for ways to improve our customer experience. Kind Regards, The SO Resi Team

Hi Immi, Thank you for your wonderful review! We're delighted to hear that the Rent to Buy process was quicker than expected and that you're excited about your new home. We'll be sure to pass your kind words on to Anna and Weronika. Wishing you all the best as you settle in, and thank you for choosing So Resi! Kind regards, So Resi Sales Hub Team

Good morning Shengyu Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered during your viewing and completely understand how frustrating and disappointing this must have been, particularly after making the journey to the property and setting aside your time for a confirmed appointment. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Following your feedback, our Agency Manager has contacted you directly to discuss the matter, and the concerns raised have been shared with Viewber so that appropriate feedback can be provided to the viewer involved and steps can be taken to help prevent a similar situation from happening again. We appreciate you bringing this to our attention, as feedback like yours helps us identify where improvements are needed. Once again, please accept our sincere apologies for your experience, and we thank you for your patience and understanding. Kind regards, SO Resi Sales Hub Team

Hi Zlatka, Thank you for your review. We're delighted to hear you had a good experience on your journey to buying your forever home. We wish you many happy years ahead in your new home. Kind Reagrds, The SO Resi Team

Hi Alex, Thank you for your lovely feedback. We're so pleased to hear that Rosh and Malcolm made such a positive first impression and helped you feel comfortable exploring Shared Ownership. We'll be sure to pass on your kind words to them. Wishing you all the best on your homebuying journey! Kind Regards, SO Resi Sales Hub Team

Hello James Thank you for your lovely review. We're delighted to hear that your home buying journey was a smooth one and that Anna was able to provide the advice, guidance, and reassurance you needed along the way. We'll be sure to pass on your kind words to her. Congratulations on your new home, and we wish you all the best for the future Kind regards SO Resi Sales Hub Team

Hello Thank you for your lovely review. We're delighted to hear that Sylvana was so helpful and responsive throughout your journey. It's wonderful to know that her clear communication and support helped resolve any queries you had along the way. We'll be sure to pass on your kind feedback to Sylvana. Kind regards SO Resi Sales Hub Team

Hi Darren, Thank you for your wonderful feedback. We’re delighted to hear that Edgar was able to guide you clearly through the shared ownership process and keep everything running smoothly. Buying your first home is a huge milestone, and it’s great to know your experience was stress-free. Congratulations on your new flat, and thank you for recommending SO Resi. Kind Regards, The SO Resi Team

Hello Deniz Thank you for your lovely review. We're delighted to hear that Renee and Heidi were able to support you throughout your first home-buying journey and make the process easier for you. We'll be sure to pass on your kind comments to them. We wish you every happiness in your new home! Kind regards SO Resi Sales Hub Team

Hello Thank you for your wonderful review. We're delighted to hear you received prompt responses and that your queries were resolved quickly. I'll be sure to pass your kind comments on to Sylvana, who will be pleased to hear she made a positive difference throughout your journey. Kind regards SO Resi Sales Hub Team

Hello Thank you for your kind review. We're delighted to hear that your journey went so smoothly and that Huw, Renée and Heidi provided such excellent support throughout the process. We'll be sure to pass on your wonderful feedback to them. Kind regards SO Resi Sales Hub Team

Hi Kim, Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you and your partner had such a positive buying experience with So Resi. Anna will be thrilled to receive your feedback, it’s great to hear that her professionalism, flexibility and support helped make the process seamless. Wishing you and Aaron all the very best in your new home, and thank you again for choosing So Resi. Kind regards SO Resi Sales Hub Team

Hello Millie Thank you for your wonderful review. We're delighted to hear that Tyler and Anna have made your Shared Ownership journey easy to understand and supported you throughout the process. It's great to know they helped put your mind at ease as a first-time buyer. We'll be sure to share your kind words with them both. Kind regards SO Resi Sales Hub Team

Hi Aaron, Thank you for your lovely review. We’re really pleased to hear that Jacqui and Andrea have been able to support and reassure you throughout your shared ownership journey. Buying your first home can feel daunting, and it’s great to know they’ve been there to help every step of the way. Wishing you all the best as you reach the finishing line. Kind Regards, The SO Resi Team

Hi Sean, Thank you for your kind review. We’re delighted to hear that you had such an excellent experience. Ariana will be thrilled to know her prompt communication and support made the process so smooth for you. It’s great to know the selling process was quick, efficient, and easy to follow, exactly what we aim for every customer. Thank you again for choosing us, and we wish you all the very best going forward! Kind regards SO Resi Sales Hub Team

Hi Josh, Thank you for your lovely feedback! We’re so pleased to hear you found the process easy and had such a great experience with Klaudia. She’ll be delighted to hear your kind words. We really appreciate your support! Kind regards, So Resi Sales Hub Team

Hi Hannah, Thank you for your wonderful review! We're so pleased to hear that our team helped make your homeownership journey easier and gave you the support and confidence you needed along the way. Congratulations, and thank you for choosing SO Resi! Kind regards, So Resi Sales Hub Team

Hi Henry, Thank you for your kind review. We're delighted to hear that your experience with So Resi was such a smooth one and that you felt supported throughout the process. It's great to know that Katie was able to keep you fully informed and provide regular updates by working closely with your solicitors. We'll be sure to pass on your lovely feedback to her. Congratulations on securing the right property for you, and we wish you many happy years in your new home. Kind regards, So Resi Sales Hub Team

Hi Stella, Thank you for your review. We’re pleased to hear that everything was resolved and that Holly was able to support you throughout. We’ll be sure to pass on your kind feedback. Kind regards, So Resi Sales Hub Team

Hello Roald, Thank you for your kind words! We’re so pleased to hear that Ayse has helped you alot during the process of buying your first home. We will pass on your kind words. Kind regards, SO Resi Sales Hub Team

Hello Alessia Thank you for taking the time to share your experience. We’re really sorry to hear about the stress caused by the payment error, but we’re so pleased Daljit was able to step in and support you so effectively. It’s great to hear how his proactive approach, clear communication and persistence made a positive difference and helped resolve the situation quickly. We’ll be sure to pass on your kind feedback to him. We truly appreciate your recommendation and your trust in us. Kind regards SO Resi Sales Hub Team

Hi, Thank you for your kind feedback. We’re delighted to hear you had such a positive experience with Huw and that he was able to support you throughout the process. Wishing you all the best in your new home! Kind regards, So Resi Sales Hub Team

Hi Sheila, Thank you for your kind review. We're delighted to hear that Angela, Andrea, and George provided such a friendly, professional, and helpful experience. We'll be sure to share your feedback with them. We appreciate your interest in the development and look forward to providing more information as it becomes available. Kind regards, So Resi Sales Hub