How many reviews does SO Resi Cambridge have?

SO Resi's Cambridge office has 1,335 reviews across two platforms: 12 on Facebook, 1,323 on Trustpilot.

What is SO Resi Cambridge's rating?

SO Resi Cambridge is rated 4.6 out of 5 across all 1,335 reviews.

Where is SO Resi's Cambridge office?

SO Resi Cambridge, Ermine Street, Cambourne, Cambridge, CB23 3PG.

Trusted Agent profile · Cambridge

SO Resi Cambridge reviews

4.6

★★★★★ Excellent

1,335 reviews across 2 platforms

Ermine Street, Cambourne, Cambridge, CB23 3PG

SO Resi's office in Cambridge, at Ermine Street, is rated 4.6 out of 5 across 1,335 reviews on two platforms.

2.3 / 5

Reviews on Facebook

This office

1,323

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cambridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

So far our journey with So RESI has…

So far our journey with So RESI has been plain sailing! We were kept in the loop with our allocation process and the whole team during this were amazing! They helped us choose our dream home and had all the details and answers to the questions we had. We are just waiting for our home to be finished and handed over but so far the communication has been phenomenal compared to other sales teams we have used for shared ownership on the past! We even get a monthly newsletter with all the building progress included!

Mica · 2 May 2026

Agent replied · 6 June 2026

Hi Mica, Thank you for your fantastic review. We’re delighted to hear that your journey with SO Resi has been such a positive experience and that the team has kept you informed throughout the allocation process. It’s great to know that the communication and regular updates have made a real difference. We wish you all the best as you look forward to completion and handover of your new home. Kind Reagrds, The SO Resi Team

5/5

Trustpilot

Much easier than expected

Although we did not sell our property. We found the onboard process easy and straightforward. Tracy was excellent and efficient with our questions and any help along the way. We are very grateful for the quick turn around and support with our listing. Thanks again!

R.D · 14 January 2026

Agent replied · 25 January 2026

Good morning, Thank you so much for your feedback. We’re really pleased to hear that you found the onboarding process easy and straightforward. Tracy will be delighted to know she made a positive impact, her efficiency and support are hugely valued by our team, and it’s great to hear this came through in your experience. We truly appreciate your kind words about the quick turnaround and the help you received with your listing. Should you decide to relist or need any further support in the future, we’re always here and happy to help. Kind regard SO Resi Sales Hub team

5/5

Trustpilot

Sylvana - great advisor on staircasing

Sylvana was very helpful, proactive and nice to work with. She was very quick to answer all my questions and provide documents I requested. She made the process a lot easier and less confusing that it would otherwise be. If you are planning to enter the staircasing process with SoResi please ask for her! Highly recommended!

Tadeusz · 23 September 2025

Agent replied · 25 September 2025

Hi Tadeusz. Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. Its great to hear how Sylvana has supported you throughout the staircasing process. Kind Regards SO Resi Sales Hub Team

5/5

Trustpilot

I had a great experience with Roshan…

I had a great experience with Roshan when I went to view the property at Wembley Park. He was very polite, professional, and helpful throughout the viewing. He took the time to answer all my questions and made the whole experience smooth and comfortable. I really appreciated his friendly and approachable manner. Highly recommended!

ALAIRTON · 8 October 2026

Agent replied · 10 October 2026

Hi Alairton, Thank you for taking the time to leave such wonderful feedback about Roshan. We're delighted to hear that you had a great experience during your viewing at Wembley Park. It's fantastic to know that Roshan ensured the experience was smooth and comfortable. We'll be sure to share your kind comments with Roshan, who will be pleased to know that his friendly and approachable manner made such a positive impression. Thank you again for your recommendation and for sharing your experience. Kind regards, SO Resi Sales Hub Team

4/5

Trustpilot

Shared ownership staircasing

Sylvana was a star and I cannot fault her. The solicitor was dreadful which made her job more difficult. Changing lawyers might be worth considering.

Malcolm · 22 May 2026

Agent replied · 6 June 2026

Hi Malcolm Thank you so much for your feedback. We’re delighted to hear that Sylvana provided such excellent support throughout your journey, especially given the challenges with the solicitor. We’re sorry to hear about your experience on the legal side and appreciate your comments. Your feedback is invaluable in helping us improve the overall customer experience. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Katie was great at communicating and…

Katie was great at communicating and supporting the transaction throughout to completion.

David · 20 August 2026

Agent replied · 24 September 2026

Hello David Thank you for your kind feedback. We're delighted to hear that Katie kept you informed and supported throughout the transaction. We'll be sure to pass on your comments to her. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Jacqui and the team have been fantastic…

Jacqui and the team have been fantastic throughout the whole process. Jacqui was always available for viewings and consistently so helpful, approachable, and supportive at every stage.

Hayley · 1 May 2026

Agent replied · 6 June 2026

Hi Hayley, Thank you so much for your kind feedback. We’re delighted to hear that Jacqui and her team provided such helpful and excellent service, and we’ll be sure to pass on your lovely comments to them. Kind Regards, The SO Resi Team

5/5

Trustpilot

Ariana is honestly brilliant

Ariana is honestly brilliant - always keeping me up-to-date and following up on any of my requests. Made the process so eased

Ryan · 30 May 2026

Agent replied · 6 June 2026

Hello Ryan Thank you so much for your lovely feedback! We’re so pleased to hear Ariana kept you well informed and made the process feel easy for you. We’ll be sure to pass on your kind words to her, she’ll really appreciate it. Kind regards SO Resi Sales Hub Team

2/5

Trustpilot

Check the small print when purchasing a home

I bought a shared ownership property in 2019 and am now staircasing to 100%. Unfortunately, as the original lease was 99% years, I am now having to pay the cost to extend this to 250 years. No fault with So Resi but with leasehold regulations. Dealing with So Resi has been extremely difficult and I do feel they are constantly working against me. They took 4 weeks to provide a copy of the head lease to the surveyor (although they never actually provided it but the surveyor had it on file luckily). Then end of June they release a £500 incentive to staircase which ran until the end of September. They did not state the completion needed to be completed within the 4 months, and as my staircasing and lease extension is taking 5-6 months I no longer qualify. Legal processes like this rarely take just 4 months. So Resi delayed the process by 4 weeks at the start from not having the head lease. Their solicitor also put the incorrect figures on the documentation and refused to change it until I pushed back and said I wouldn't sign. Don't offer something you won't follow through with. Buying a shared ownership can be a very good scheme but it is riddled with hidden costs and delays which makes it not worth it.

Nikita · 9 October 2026

5/5

Trustpilot

We visited Edcity were we met Malcolm…

We visited Edcity were we met Malcolm Chichester and he provided us with informations and showed us 4 different apartments , it was a great viewing and Malcom was great .

Faraz · 10 October 2026

5/5

Trustpilot

We’ve had a really positive experience…

We’ve had a really positive experience with SO Resi from start to finish. The customer service has been friendly, professional and very helpful throughout the whole process. Whenever we had questions or needed help with paperwork or arranging different things, the team was always happy to assist and made everything much easier for us.

Arkadiusz · 24 August 2026

Agent replied · 24 September 2026

Hello Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with SO Resi and that our team was able to support you throughout your home-buying journey. It's fantastic to know that you're so happy with your new home and the development. Your kind words about our customer service and support mean a great deal to us. Thank you for choosing SO Resi, and we wish you many happy years in your new home. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Had an amazing experience working with…

Had an amazing experience working with Soresi to get my home completed from start to finish. (Renee, Daljut and Karen were absolutely amazing and professional at all time. Communication was open at any point.

Alice · 23 January 2026

Agent replied · 25 January 2026

Hi Alice, Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience with SO Resi from start to finish. It’s great to know that Renee, Daljit and Karen provided amazing support throughout your journey, we’ll be sure to pass your kind words on to them. We’re committed to keeping communication clear and open at every stage, so it’s fantastic to hear that this made a difference for you. Wishing you all the best in your new home, and thank you again for choosing SO Resi. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Vanessa was brilliant in supporting me…

Vanessa was brilliant in supporting me through the start of the process, showing me the flat, and answering all the question I had. She was also lovely to speak to. Thank you for all your help!

Tom · 18 December 2025

Agent replied · 25 December 2025

Thank you, Tom, for sharing such kind words. We’re so pleased to hear that Vanessa made the start of your journey smooth and enjoyable. Her knowledge and friendly approach truly make a difference, and we’ll be sure to pass on your appreciation. Wishing you all the best as you move forward with your new home! Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

So Resi has an awesome ambassador in…

So Resi has an awesome ambassador in person of Anna Murray who helped us with our enquiries and Facilitated our rent to buy scheme. We will be moving in soon. Shes been super helpful, quite responsive and would answer an SMS late in the evening. She obviously understood when information was needed and help required and she came through every time. I commend her highly for her emotional intelligence and professionalism. Always going the extra mile for client and company. Cheers.

Shams · 15 January 2026

Agent replied · 25 January 2026

Hi Shams, Thank you for your wonderful feedback! We’re delighted to hear that Anna provided such exceptional support and made your experience smooth and positive. We’ll be sure to share your kind words with her and the team. Wishing you all the best as you move into your new home! Kind Regards, The SO Resi Team

5/5

Trustpilot

Extremely positive experience with the…

Extremely positive experience with the sales team and specifically Heidi Bainborough who was mainly dealing with our case. Super reliable and quick to respond to all our questions trying to assist us in any way possbile. Couldn’t be happier with her service! Arianit

Arianit · 6 October 2026

Agent replied · 10 October 2026

Thank you for your wonderful review, Arianit. We're delighted to hear that you had such a positive experience with our sales team. It's especially great to hear your kind feedback about Heidi Bainborough. We pride ourselves on providing responsive and supportive customer service, and we're pleased that Heidi was able to assist you throughout your journey and answer your questions promptly. Thank you for taking the time to share your experience. We wish you all the best in your new home. Kind regards, So Resi Sales Hub Team

5/5

Trustpilot

I had the pleasure of meeting Tem at a…

I had the pleasure of meeting Tem at a Home Show back in September. He was so helpful/informative, and we quickly progressed to looking at the property I was interested in. His communication/updates were great, and answered all the questions I had. When I got to site, I also met Ayse, who again, was so welcoming and helpful. They are a credit to SO Resi, and I am so grateful for all their continued support during the process of buying my home :)

Tracy · 21 December 2025

Agent replied · 25 December 2025

Hi Tracy, Thank you so much for your kind words! We’re delighted to hear that Tem and Ayse made such a positive impression and supported you throughout your home-buying journey. Our team works hard to provide clear communication and a welcoming experience, so it’s wonderful to know this made a difference for you. We truly appreciate your feedback and wish you every happiness in your new home! Kind Regards, The SO Resi Team

5/5

Trustpilot

Tyler at So Resi has been super!

Tyler at So Resi has been super. Really helpful, kind and the constant questions I had was never too much. She explained the journey and always kept me updated until it was time for the next step on the house buying journey!

A · 26 September 2026

Agent replied · 10 October 2026

Hi, Thank you for your wonderful review! We're delighted to hear that Tyler provided such helpful support throughout your home-buying journey. We'll be sure to pass on your kind words. Congratulations on your new home, and thank you for choosing SO Resi! Kind regards, SO Resi Sales Hub Team

5/5

Trustpilot

Great team and special thanks to…

Great team and special thanks to Malcolm for all the support and guidance.

Andres · 19 May 2026

Agent replied · 6 June 2026

Hello Andres Thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our team, and we’ll be sure to pass on your thanks to Malcolm. We really appreciate you taking the time to share this. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Ariana has been extremely helpful and…

Ariana has been extremely helpful and made the process stress free

Courtney · 27 May 2026

Agent replied · 6 June 2026

Hello Courtney. Thank you for your kind words! We’re so pleased to hear that Ariana has been helpful and made the process stress free for yourself. We will pass on your kind words. Kind regards, SO Resi Sales Hub Team

5/5

Trustpilot

Nikolay was a great help

Nikolay was a great help, he made the process very smooth! He was also really helpful in chasing things we was waiting on and getting answers!

Courtney · 19 January 2026

Agent replied · 25 January 2026

Hi Courtney, Thanks for your review! We’re glad to hear Nikolay made everything smooth and kept things moving. We appreciate your feedback! So Resi Sales Hub Team

5/5

Trustpilot

Recent Staircasing Expirence

I have recently dealing with Sylvana and Alexandra to staircase to 100%. The process has been so easy, they were great at explaining the process and I can`t believe how quick it all happened. Thank you so much!

Richard · 8 October 2026

Agent replied · 10 October 2026

Hi Richard, Thank you for taking the time to leave your feedback. We're delighted to hear that Sylvana and Alexandra made your recent staircasing journey such a positive experience. It's great to know that they explained the process clearly, made everything straightforward, and helped your purchase progress so quickly. We'll be sure to share your kind comments with both Sylvana and Alexandra, who will be pleased to hear how much their support was appreciated. Congratulations on staircasing to 100%, and thank you again for sharing your experience. Kind regards, SO Resi Sales Hub Team

5/5

Trustpilot

SoResi Review

Malcolm was very helpful in finding the right property for me and my family! We are very grateful for his help.

Ali · 10 October 2026

5/5

Trustpilot

staff are amazing

Anna has made mine and my partners journey so much easier and we cannot thank her enough for all she’s done! never fails to reassure and never fails to reply wether it’s big or small! again Thank you so much.

Kendal · 10 September 2026

Agent replied · 6 June 2026

Hello Kendal Thank you for your kind words! We're delighted to hear that Anna made your and your partner's journey so much easier. I'll be sure to pass on your lovely feedback to Anna. She's always committed to providing the best possible support, and I'm sure she'll be thrilled to hear that her reassurance, responsiveness, and dedication made such a positive difference to your experience. Congratulations to you both, and we wish you all the very best in your new home! Kind regards, The Resi Team

4/5

Trustpilot

I’m so grateful we had Anna to guide us…

I’m so grateful we had Anna to guide us through this process! Highly recommend! Thank you Anna! 🙌🏻

Laura · 11 October 2026

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