Trusted Agent profile · Cambridge

SO Resi Cambridge reviews

4.6

★★★★★ Excellent

1,332 reviews across 2 platforms

Ermine Street, Cambourne, Cambridge, CB23 3PG

SO Resi's office in Cambridge, at Ermine Street, is rated 4.6 out of 5 across 1,332 reviews on two platforms.

2.3 / 5

Reviews on Facebook

This office

1,320

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cambridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Katie

Katie was my progression consultant and was really helpful throughout the process. She ensured to keep me in the loop which is was so reassuring during such an uncertain time. As a first time buyer I had so many questions and she was able to answer them all quickly and thoroughly.

Chiara · 25 September 2026

Agent replied · 10 October 2026

Hi Chiara, Thank you for your lovely review! We're delighted to hear that Katie kept you informed throughout the process and provided the support and reassurance you needed as a first-time buyer. We'll be sure to pass on your kind feedback. Congratulations on your new home, and thank you for choosing SO Resi! Kind regards, So Resi Sales Hub Team

5/5

Trustpilot

I wanted to thank Malcolm for the great…

I wanted to thank Malcolm for the great support and assistance in dealing for our new house hunting. His professionalism and very informative with all the questions and answers we seek. Really recommended when looking for a first time buyer from SO Resi property developer. Keep up the good work. Nicolas C

Customer · 17 September 2026

Agent replied · 24 September 2026

Hi Nicholas, Thank you so much for your wonderful feedback. We’re delighted to hear that Malcolm was able to provide the support, guidance, and information you needed during your home-buying journey. We’ll be sure to pass on your kind words to him. Thank you for recommending SO Resi, and we wish you every happiness in your new home! Kind Regards, The SO Resi Team

5/5

Trustpilot

Incredible service

Incredible service! Malcolm is an absolute gem! I worked with Malcolm over the phone to sort out my disabled son's accommodation, and I cannot thank him enough. His communication was top-notch, and he showed a genuine, heartfelt interest in making sure we made the right choices for my son's needs. When my son went to view the property, Malcolm was absolutely amazing with him. He made him feel incredibly welcome with his kind energy, let him take videos, and even appeared in the videos thoroughly explaining each flat's features so we could review it all together. Malcolm honestly couldn't do enough for us throughout the entire buying experience. Thank you, Malcolm, for your outstanding support, clear guidance, and true kindness!

Anita · 9 October 2026

5/5

Trustpilot

Great experience

When I first started looking into shared ownership, I felt quite overwhelmed as I had no idea where to start or what the process involved. From my first enquiry through to completion, Andrea and Jacqui were (and still are) there to guide me and were always happy to answer any questions I had.

Emily · 24 August 2026

Agent replied · 24 September 2026

Hello Emily Thank you for your wonderful review. We're delighted to hear that Andrea and Jacqui were able to guide and support you throughout your Shared Ownership journey. Buying your first home can feel overwhelming, so it's fantastic to know they helped make the process straightforward, positive, and less daunting. We'll be sure to pass on your kind words to Andrea and Jacqui. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

I am writing a review for Roshan…

I am writing a review for Roshan Sisteedhur - my current sales consultant. I am in the process of buying through Shared Ownership and my experience so far has been excellent. I have received excellent customer service from Roshan. he has explained everything very clearly and is always happy to answer any of my questions. I do shift work so sometimes I have to cancel or readjust appointments last minute and Roshan is very understanding of that and is always happy to move the appointment to a time that suits me. Over all, I would recommend buying from So resi as their staff is excellent.

Durre · 18 January 2026

Agent replied · 25 January 2026

Hi Durre, Thank you for your lovely review. We’re delighted to hear that Roshan has provided such clear guidance and excellent customer service throughout your Shared Ownership journey. We’re especially pleased that his flexibility and support have made things easier with your shift work. We truly appreciate your recommendation and are glad you’ve had such a positive experience with SO Resi. Kind regards, So Resi Sales Hub Team

5/5

Trustpilot

Exceptional, tailored guidance from start to MOS, Temel Kamil is a standout asset to SO Resi

Navigating shared ownership can be daunting, but working with Temel made the entire experience seamless, transparent, and genuinely enjoyable. From our very first enquiry right through to the issuing of the Memorandum of Sale (MOS) and our handover to the progression team, his professionalism was second to none.

Anya · 4 September 2026

Agent replied · 24 September 2026

Hello Anya Thank you for taking the time to share your experience. We are delighted to hear that Temel made your shared ownership journey such a positive one. His dedication, clear communication, and customer-focused approach are exactly what we strive for at SO Resi. We'll be sure to pass on your wonderful feedback to him. Congratulations on your new home, and we wish you all the very best for the future! Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

As a first time buyer

As a first time buyer, the process seemed very daunting however I cannot thank Tyler Hendriks enough. She has guided us through every step and has made our experience seamless. Extremely helpful and a lovely person to deal with. Thank you so much Tyler!

Chloe · 29 September 2026

Agent replied · 10 October 2026

Hello Chloe, Thank you for taking the time to share your experience. We’re thrilled to hear that, as a first-time buyer, Tyler Hendriks was able to make the process feel less daunting and guide you through every step of your home-buying journey. Providing clear, supportive guidance is something we pride ourselves on, and it’s wonderful to know that Tyler’s helpfulness, professionalism, and friendly approach helped make your experience a seamless one. We’ll be sure to pass on your kind words to Tyler, who will be delighted to receive your feedback. Thank you again for choosing SO Resi, and we wish you every happiness in your new home. The SO Resi Team

5/5

Trustpilot

Shared Ownership - great so far!

I was enquiring about purchasing a home through shared ownership and Tyler was so helpful, really made me feel at ease through quite a daunting time. The process has been smooth sailing since and I am looking forward to moving in! Would definitely recommend:)

Deanna · 24 September 2026

Agent replied · 10 October 2026

Hello Deanna Thank you for your lovely review! We're delighted to hear that Tyler was able to put you at ease and make the shared ownership process feel less daunting. It's great to know everything has gone smoothly so far, and we wish you all the very best in your new home. Thank you for recommending SO Resi! Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Highly recommend going through the purchase process with SO Resi

I had an amazing experience with them. Edgar was very helpful and kind from the first time we spoke by phone. The entire team was also very professional, they explained everything and answered all my questions any time I needed. I never thought buying a property would be thst easy! I highly recommend going through the process of buying a property with SO Resi.

Ana · 1 May 2026

Agent replied · 6 June 2026

Hi Ana, Thank you so much for your kind review and recommendation. We’re delighted to hear that you had such a positive experience with SO Resi and that Edgar and the wider team were able to support you throughout your purchase. Making the process clear, supportive, and as straightforward as possible is always our aim, so it’s wonderful to know we achieved that for you. Congratulations on your new home, and thank you again for choosing SO Resi! Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

I would just like to say thank you to…

I would just like to say thank you to Ayse for the excellent communication throughout our viewing and for making it a straightforward easy experience. She was very professional and very helpful in helping us with our options. The service was excellent.

Amine · 27 September 2026

Agent replied · 10 October 2026

Hi Anime, Thank you for your kind review! We're delighted to hear that Ayse made your viewing experience straightforward and stress-free. We'll be sure to pass on your lovely feedback to her. Best of luck with your home search! Kind regards, So Resi Sales Hub Team

5/5

Trustpilot

A nice viewing appointment at Edcity

My husband and I had a very pleasant viewing appointment with Rosh at Edcity last Saturday. The flat and the whole property is clean and stylish. Rosh is very nice and patient to answer all our questions. We are really dreaming about our future life here!

Huiting · 18 August 2026

Agent replied · 24 September 2026

Hi Huitang, Thank you for your lovely review. We're delighted to hear you and your husband enjoyed your visit to EdCity and that Rosh made such a positive impression. We'll be sure to pass on your kind words. We wish you the very best! Kind regards, So Resi Sales Hub Team

5/5

Trustpilot

SO Resi & Anna have been amazing throughout our…

Anna has been amazing throughout our house buying journey. As first time buyers, the process felt overwhelming at times, but her knowledge, support, and quick replies made everything so much easier. No question was ever too much trouble, and she always kept us informed and reassured even down to the progress of the build.

Anonymous · 1 June 2026

Agent replied · 6 June 2026

Hello Thank you so much for your kind words! We’re delighted to hear that Anna was able to support you throughout your journey, especially as first-time buyers. It’s great to know her knowledge, communication, and reassurance helped make the process feel more manageable. We’ll be sure to pass on your lovely feedback to her. Congratulations on your new home, and thank you for your recommendation Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Excellent levels of service from Anna

Excellent levels of service during our property purchase. Anna was super helpful and made the whole process that much easier, always on hand to answer any questions. Would 100% recommend buying a house from Anna and SO Resi.

Andrew · 5 September 2026

Agent replied · 24 September 2026

Hello Andrew Thank you for your wonderful review. We're delighted to hear that Anna made your home-buying journey smooth and stress-free. We'll be sure to pass on your kind words to her. Congratulations on your new home, and thank you for recommending SO Resi Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Malcolm Chichester has been brilliant…

Malcolm Chichester has been brilliant throughout the process of purchasing my first shared ownership property. He’s friendly, approachable, knowledgeable, and his flexibility and willingness to help have made the whole experience feel much less daunting. I’ve really appreciated his support and the time he takes to answer my questions. A pleasure to deal with and a real credit to the team. Thank you, Malcolm!

Zak · 9 October 2026

1/5

Trustpilot

Went last Friday to see new home in…

Went last Friday to see new home in Earlsfield by So Resi . And would like to purchase for Shared ownership and I live in Wandsworth area to.However from beginning started rude ended up with financing team who were on the phone completely rude unprofessional. My issue was my 10year family visa was due to renewed and I submitted my extension before my visa expired and still waiting my renewal passport. However under the law we are still allowed to work and live Section 3C. If that finance team lit bit make effort to have a look my documents and read what type of law is protecting us it could have help me. My son is British and I’m a single mother who paying private rental flat per month £2300 without bill and renting my 11th year. My income 49k . Deposit 80k Tembo gives me certificate of 360k . However on the phone who spoken with me really rude and I feels this company threat poeple differently. Honestly he said on the phone any finance team we do not accept you because of your visa situation. I live in England 15 years . I never heard someone talking with me this harsh unprofessional. I felt judged and dismissed my nationality and immigration status. I’m from Mongolia I have to pay my tax 15k this year. How ever The way he spoke to me made me feel unwelcome. After I left the new home Earlsfield I cried a lot. I just don’t want to rent all of my life. However some poeple they don’t understand hard working poeple .

Sendensuren · 6 October 2026

Agent replied · 10 October 2026

Hi Sendensuren Thank you for taking the time to share your experience. We're sorry to hear that your journey with us left you feeling upset and disappointed. Buying a home is a significant milestone, and we understand how difficult and frustrating it can be when circumstances feel like a barrier to achieving that goal. We're concerned to hear about your experience during the eligibility and affordability assessment process. We recognise how important these conversations are and how upsetting it can be if the process leaves you feeling discouraged. Your feedback is important to us, and we will be reviewing the circumstances with the company involved in the assessment to better understand what happened and the experience you received. We would welcome the opportunity to speak with you directly. Please contact us at sales@soresi.co.uk with your details, and a member of the team will be in touch to discuss this further. Thank you again for bringing this to our attention, and we wish you every success in your search for a new home. Kind regards SO Resi Sales Hub Team

5/5

Trustpilot

Absolutely brilliant

Nikolay has been amazing from start to the end! He was always ready to give advice, support, and was always available to answer all my questions. He was the first person that I would call if things weren't progressing as they should and he would make sure that things smoothly move along. I cannot thank him enough for all the support that was given in this, sometimes not so easy, process of buying a shared ownership property. Thank you so much, I am so grateful you were on this journey with me.

Marina · 22 September 2025

Agent replied · 25 September 2025

Hi Marina. Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. Its great to hear how Nikolay has supported you throughout the process. Kind Regards SO Resi Sales Hub Team

1/5

Trustpilot

If I had my time again

If I had my time again, I would never ever purchase a property with So Resi. There are only 2 people I would like to thank for their efforts and that is Maeve and Katie. From day 1, red flags when first viewing the property to the very end of selling. Buying took 13 months from initial viewing and selling took 16 months from initial email, and the family that bought it, 10 months from initial viewing to completion today. I lost alot of money through failed sales and having to reduce price of property to get sale done and the rent charge and service fee, the increase doesn't help buyers with the yearly increase. I have today on completion written to complain, their service is shoddy, workmanship on things that go on in and around the property is embarrassing. People are stuck in their homes, when especially keeping it quiet about the lease, you have to pay for the increase to get it sold as originally only a 99 year lease. Very clever work, £5000 to get that sorted, that cost was 4 years ago. Do not do it is my advice, and that is just my advice. Am sure others have enjoyed their time with so resi, but there are many who are stuck and cannot see a way out. And for me, the stress, mental health took a battering trying to sell my flat, seemed i did all the hard work and so resi get 1% plus vat for their work plus vat and seemed throughout the sales period me and buyer did all the chasing, in fact we got answers quicker than they did. So in my opinion #Avoid

SaH · 2 October 2026

Agent replied · 10 October 2026

Good afternoon, Thank you for taking the time to share your experience. We're very sorry to hear that your journey with SO Resi has left you feeling so disappointed and frustrated. We fully appreciate how stressful both buying and selling a home can be, and we're sorry to learn that the process took considerably longer than expected, resulting in additional costs and uncertainty for you along the way. We also recognise the impact that this experience has had on your wellbeing, and we're sorry to hear that it affected your mental health during what should have been an exciting chapter. Whilst we're disappointed to read your feedback, we're grateful that you have highlighted the support provided by Maeve and Katie. We will ensure your kind comments are shared with them, as we know they will appreciate the recognition. We understand that you have submitted a formal complaint, and this will be reviewed thoroughly by the appropriate team. The concerns you've raised regarding the sales process, communication, lease extension costs and your overall experience are all matters that deserve careful consideration. Customer feedback, whether positive or negative, is extremely important to us as it helps us identify where improvements can be made. Thank you again for taking the time to share your experience, and we wish you all the very best for the future. Kind regards SO Resi Sales Hub Team

4/5

Trustpilot

I have recently sold my property…

I have recently sold my property through SoResi and it was a hard and frustrating process at the start. Tia took over the management of our sale at SoResi’s end and has been nothing but amazing. She kept me updated throughout the process, chased where needed and kept all parties in the loop. I couldn’t have asked for better than Tia and we are very grateful for all the help and support she gave us, especially in the final week. Thank you Tia!

Amy · 17 September 2025

Agent replied · 11 June 2024

Hi Amy, Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. Its great to hear how Tia has supported you and reassured you throughout the process. Kind Regards SO Resi Sales Hub Team

5/5

Trustpilot

Huw was very efficient in responding to…

Huw was very efficient in responding to all the queries I made throughout the process. He was always helpful, professional, and quick to reply. He was also very accommodating when I needed to visit the flat again to take some measurements, which I really appreciated. Overall, a great experience and excellent service.

Donn · 16 May 2026

Agent replied · 6 June 2026

Hi Donn, Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with Huw and that he was able to support you throughout the process. We’ll be sure to pass on your lovely comments to him. Wishing you all the best in your new home! Kind regards, So Resi Sales Hub Team

5/5

Trustpilot

The 5 star rating solely goes to Daljit Soul (the rating does not extend to anyone else at SoResi)

Daljit went above and beyond to try and get the second sale over the line. Despite mine and Daljit's relentless best efforts the outcome we had hoped for didn't materialise, resulting in a 2nd sale collapse.

Lauren · 2 September 2026

Agent replied · 24 September 2026

Hi Lauren, Thank you for taking the time to leave your feedback. We're sorry to hear that the sale of your property was ultimately unsuccessful and appreciate how frustrating and stressful multiple sale collapses can be. That said, we're delighted to hear about the support you received from Daljit. It's wonderful to know that Daljit went above and beyond throughout the process, kept pushing to progress the sale wherever possible, and provided the level of support and commitment that made such a difference during a difficult experience. We'll ensure your comments are shared with Daljit and the wider management team. Recognition like this means a great deal, and we're sure Daljit will be pleased to know how much their efforts were appreciated. Thank you again for your feedback, and we wish you all the best for the future. Kind regards, SO Resi Sales Hub Team

4/5

Trustpilot

Sylvana was very professional

Sylvana was very professional. She included me and kept me informed of all communications with my solicitor . With thanks to her was able to complete within the time specified .

Colleen · 29 September 2026

Agent replied · 10 October 2026

Hi Colleen, Thank you for your kind feedback. We're delighted to hear that Sylvana kept you informed throughout the process and provided professional support every step of the way. Kind Regards, The SO Resi Team

5/5

Trustpilot

Excellent Service Throughout My…

Excellent Service Throughout My Staircasing Process I had a very positive experience with Sylvana throughout my staircasing process. She was professional, helpful and supportive, making the whole process much easier to navigate. She kept me informed, answered my questions and was always approachable whenever I needed assistance. I really appreciate her hard work and dedication in helping me complete my staircasing transaction. Thank you, Sylvana, for all your help. I would happily recommend your services to anyone going through the staircasing process!

Aktahfool · 23 September 2026

Agent replied · 24 September 2026

Hey Aktahfool, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Sylvana provided such a positive experience throughout your staircasing journey. Her professionalism, dedication and commitment to supporting our customers are qualities we truly value, and it's fantastic to know that she kept you informed and made the process easier to navigate. We will be sure to pass your kind feedback on to Sylvana, who will be thrilled to hear how much her support was appreciated. Congratulations on completing your staircasing transaction, and thank you for recommending our services. We wish you all the very best for the future. Kind regards, SO Resi Team

5/5

Trustpilot

The sale of my shared ownership flat

So Resi have helped with the sale of my shared ownership flat and overall has been really positive. Lubna has been my main point of contact and she’s always being really responsive, friendly and helpful guiding me through the different stages. The photos and Rightmove listing all looked great too.

Summer · 8 May 2026

Agent replied · 6 June 2026

Hi Summer, Thank you for sharing your experience. We’re delighted to hear the sale process has been positive and that Lubna has been so supportive throughout. It’s great to know you were happy with the marketing and Rightmove listing. We really appreciate your feedback and wish you all the best with your move. Kind Regards, The SO Resi Team

5/5

Trustpilot

Smooth experience

Great experience from start to finish. Weronika was friendly, professional, and kept me informed throughout the renting process. She made everything straightforward and was always available to answer any questions. Moving into my new home was much smoother than I expected. Thank you for all your help!

Magan · 30 May 2026

Agent replied · 6 June 2026

Hello Magan Thank you so much for your kind feedback! We’re delighted to hear you had a great experience from start to finish and that Weronika made the process smooth and straightforward for you. It’s fantastic to know she kept you informed and was always on hand to help. We’ll be sure to share your lovely comments with her. Wishing you all the best in your new home Kind regards SO Resi Sales Hub Team

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Questions about SO Resi Cambridge

How many reviews does SO Resi Cambridge have?

SO Resi's Cambridge office has 1,332 reviews across two platforms: 12 on Facebook, 1,320 on Trustpilot.

What is SO Resi Cambridge's rating?

SO Resi Cambridge is rated 4.6 out of 5 across all 1,332 reviews.

Where is SO Resi's Cambridge office?

SO Resi Cambridge, Ermine Street, Cambourne, Cambridge, CB23 3PG.

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