Trusted Agent profile · Cambridge
★★★★★
311 reviews across 3 platforms
18 Mill Road, Cambridge, CB1 2AD
SAB Saint Andrews Bureau Ltd's office in Cambridge, at 18 Mill Road, is rated 3.6 out of 5 across 311 reviews on three platforms, including 227 Google reviews rated 3.5.
227
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
74
Reviews on Trustpilot
Business-wide
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleI have dealt with SAB for over three years so far and found them to be consistently professional and entirely dependable and responsible. They take my interests seriously as well as those of my tenants, which I believe is exactly the right ethic, and have been diligent in things like routine safety checks, inspections of the property, and keeping me informed. A huge and positive contrast with other agencies I know of...
4/5
GoogleJust one suggestion that an Agent actually attends the flat to hand over the keys. This would help with a smooth handover as we are shown where everything is inc meters and how everything works.
Your feedback is greatly appreciated. Thank you very much for taking the time to leave us a review
5/5
GoogleAll the staff are helpful and friendly and my Property Manager has been very accommodating of any requests I have made. Highly recommended.
1/5
GoogleThis agency reminds me of the hyenas; they are greedy and would bite off the last piece of you. They took 900 pounds from my deposit for clearing a 10 square feet garden. Unprofessional and unfriendly staff. Would not recommend!!!
5/5
TrustpilotVery good
Very good, been using them for several years.
1/5
GoogleUSELESS company. Unprofessional and rude staff. Phone calls are never answered. Just a waste time. Horrible experience in even getting a viewing from them as calls are never answered. AVOID!
Firstly, we are very sorry to read of your experience. We have recently become aware of telephone issues where some of our internal divert lines which overflow from reception were not working and therefore calls were ringing from the callers end but not filtering through to our telephones. As some lines were working and some not, we were getting calls so did not realise there was an issue until it was brought to our attention from some callers who got through by hanging up and trying again. We would like to investigate the further comments you have made about our standards of service and would kindly ask you to please provide details so we can indeed investigate and ensure improvements are made where necessary. We take these matters seriously and again apologise for your experience with SAB.
1/5
GoogleTHE WORST EXPERIENCE I was a tenant with SAB for 2 years. They were incredibly incompetent, unhelpful, and arrogant. They do not even know basic housing regulations. Avoid at all costs!
5/5
GoogleExtremely helpful staff (in particular Jackie) whenever we've needed it. Nothing is too much trouble, very courteous and professional
5/5
TrustpilotReliable and professional.
5/5
FacebookService and support we received from Yvonne and the Workington team was excellent they went the extra mile, above and beyond to help us in anyway they could can’t thank the team enough.
Thanks for the lovely review Matthew, we really appreciate it.
5/5
GoogleBrilliant. The highest of standards -Professional . Knowledgable. Efficient . Reliable .Honourable . Friendly but firm. . Superb customer service - for both Tenants and Landlords with their own excellent in house team . From Accounts to Management, from Legal services to all elements necessary for Upkeep ,Maintenance and refurbishment - they have all the skills and are their own rapid response team.
5/5
GoogleAs a landlord SAB have always maintained a good relationship with my tenants over the years and myself. I cannot fault their dedication to ensuring both my interests and those of my tenants over the years are professionally executed. I find they are always prepared to go that extra mile to see both sides have satisfactory outcomes to any problems that might occur.
5/5
TrustpilotThe best agent ever
The best agent ever. Ignore 1 star reviews they are written by the 10 percent of society that are sh*ts.
1/5
GoogleI had rented a flat from SAB. It was supposed to have the white goods but neither the fridge nor the cooker were working and the property management was not resonsive to resolve that. After some time they had replaced the cooker but I spent the entire 6 months without a fridge. They keen on their rights only and ignore the tenant rights.
1/5
GoogleWe were looking for accommodation in Cambridge, we both work and have good references, but we also have small educated pet dog that never caused any damage in previous properties. Well, just because of the dog they didn't even tried to help and quickly refused to search if any properties were available. Fortunately for us there are much better rental agencies in Cambridge.
1/5
TrustpilotI would give 0 stars if I could.
1/5
TrustpilotPoor customer care
Poor customer care, no positive communication, rude and demanding letters when things go wrong!!
Dear Jenny, we have searched our database and can not find any infromation without a surname. We would welcome the opportunity to deal with any complaint and request this is sent to us directly to investigate using cambridge@sab.co.uk.
5/5
GoogleAs a first time tenant, I have always found SAB to be professional, efficient and helpful. I would recommend using them and would rent through them again.
We are always happy to help and strive for high standards of service so this is great to hear. Thank you.
3/5
GoogleSAB in general has not been bad. Sometimes they do take long to answer the emails. And it is required to ask them again. I don’t feel they communicate all the information they’ve got through their tenants. For urgent queries, generally they are very responsive. For the rest, I believe SAB generally tries to help their landlords and tenants.
5/5
GoogleSAB have been managing our house for roughly 8 years. They have been brilliant at keeping all the records and updating us with any legal changes that happen. The staff have always been polite, supportive and helpful whenever we communicate with them. Our property has been managed efficiently, which means we can relax and leave it in their hands.
5/5
GoogleI first came across St Andrew Bureau 26 years ago as a tenant, and they have been managing some property for us for the last 10-15 years. They have always been helpful and efficient, and when there have been problems they have been quick to act with expert advice. I'd certainly recommend them to landlords and tenants alike.
5/5
GoogleWe have been tenants of SAB for 2 years now. Our property management team are understanding, responsive and supportive. Everyone has always been polite, friendly and professional. The house we rent has become a very happy home and we are greatful to SAB for helping us in every way they have. They have 5stars from us!
5/5
GoogleAll lovely, professional and helpful. Second time renting through them and would do again.PositiveResponsiveness, Professionalism
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleJordan at SAB was very helpful in getting me moved in as quickly and easily as possible. Much appreciated!
Thank you very much for taking your time to leave us a positive review. We really do appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
