Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSt. Andrew's Bureau have managed my property for 33 years and I have never had cause for complaint about their service. They have found reliable tenants and seen to legal and administrative maters competently. They have made regular inspections of the property, advised me when a repair or replacement was needed and quickly arranged for work to be done. On occasion I have felt that they might have sought a second quotation for work but I recognise that they know the market and which traders they can trust. They have handled rents and other financial matters totally satisfactorily and I believe their fees for the service are in line with current practice. I would recommend them whole -heartedly to prospective landlords.
Derek · 26 August 2018
★★★★★ 5/5
GoogleAside from the fees (including a charge for using a debit card - worth taking cash and being more organised than I was!), I can’t fault SAB’s service in managing the house I rent. They’ve been very efficient in dealing with minor repairs and issues, normally replying the same day and sending people to sort out blocked drains or boiler issues within 24 hours. If you are going to rent a property that they manage then I really recommend them.
Elizabeth · 26 August 2018
★★★★★ 5/5
GoogleSince taking on our property a few years ago, SAB have managed it efficiently, handling any issues that arise professionally and as quickly as possible. They have a good network of local firms to rectify the typical rental problems (such as painters, decorators, plumbers, electricians, roofers etc) that are reasonably priced and reliable. They have had to handle a couple of tricky tenants, one who thought it was OK to drill a large hole through the wall and install a dryer in the garden (!!) so it should be noted that this isn't such an easy job as one may think.
Rebecca · 26 August 2018
★★★★★ 5/5
GoogleIn my experience Saint Andrews Bureau are a superb property management company. They have managed my residential property in Cambridge for the last 19 years and when I bought a second property 3 years ago I placed it with them too. The service is exceptional and all the staff (in particular, Claire Baron) are excellent. They do a great job for me as the landlord and my tenants love them too. In the past I have dealt with other property management companies and they don't hold a candle to SAB. I cannot recommend them highly enough if you are a landlord.
Brendan · 26 August 2018
★★★★★ 1/5
Googlefirst of all , they did not reply to my email to book a viewing on Regent street. After ringing , i managed to book a Saturday viewing which the person conducting the viewing came 30 mins late with the wrong key. managed to re-book on Monday after chasing them for a booking. later that Monday the lady who conducted the viewing also came with the wrong key. she promised to call me back when they sorted out the key/issue but till this present day i have not received a email or call from SAB (never did through the whole time i chased them up). see i purposely said nothing nasty or rude just letting the facts judge this agency lack of customer service.
Usman · 26 August 2017
★★★★★ 1/5
Google4 Reasons why I would never rent with SAB again.
1. The day before NYE my key got broken in a very awkward lock and I could not get into the house, so I called there out of hours 'emergency number' and the first response I got after barely finishing my sentence explaining what's happened, the man at the other end said "not a chance mate" so there for I could not get into my house for 3 days because SAB's 'emergency' line deemed it not to be an emergency making me effectively homeless because the lock and key were very old to this house.
2. When going to hand in my notice on the 13th of May to move out on the 13th of June they had said because the notice was not given before the 7th (when my rent comes out) I would still be liable (so paying rent) untill the 7th of July. So basically they could get more money out of me. I have rented with Belvior and Russels before SAB and both of these company's like any other estate agency of you had in a 1 month notice on the 13th of one month you move out on the 13th of the following surely?
3. When handing out new keys for all rooms and front door they had posted them through all tenants doors. So how on earth were people who work jouring the day meant to get in the house let alone there rooms? I luckly finished work in time to go to the estate agents but if not I could have effectively been homeless for the night again.
4. And just as you think it could not get any worse, I had finally got rid of this estate agency out of life they had still taken another months rent from me after moving out, yes you can argue my fault as well there for not cancelling the standing order but again previous estate agents I have been with do that for you as common sense!
All in all I had a terrible time renting with SAB and I would not reccomend it at all. I will say the property manager at 7 Willis Road 'Sam' was a lovely man and apologetic in all these cases. But even so I disagree with the companies policies and would recommend you look else where.
Aidan · 26 August 2017
★★★★★ 5/5
GoogleWe did have a few issues when we moved in, but these were quickly sorted and we were actually reimbursed for the time we spent cleaning the property. We have lived in our house for nearly 3 years and whenever there have been issues we have been able to e-mail the person in charge of our building and things have generally been pretty quick to sort out. The level of communication has been excellent, and if something was going to take longer than you would expect we have been notified. If there was one thing it would be nice just to have a little note/email after periodic checks on the property letting us know it has happened and whether they are pleased/not - e-mails if something you need to change but otherwise nothing. Overall though, pleased with the service.
Jules · 26 August 2017
★★★★★ 1/5
GoogleThey deleted my last review but have to say they are pretty bad, if not the worst agency in my opinion. Also anyone reading below should note no one ever has anything good to say about agencies especially with SAB. I stayed with them for six months and frankly its is what it is. Cheap rent cheap housing. Had to call in the council on my landlord since SAB were useless. Best thing is their office was a few doors down to where I rented. Literally neighbours and they refused to help. So in summary if you're a Tenant: Do not rent from SAB unless its a great below market price and location (beware the eye watering fees and don't expect them to be on your side). And if you're a landlord then don't trust SAB to manage your asset. The council will be around very very quickly as I found out.
Asad · 26 August 2016
★★★★★ 5/5
GoogleWe are a family of four, we have been renting through SAB for four and half years. In our experience, SAB has been the best agency we have dealt with in Cambridge. They are professional and respond very quickly to any issues, although issues are very few and far between. We would definitely recommend SAB to anyone who is sick and tired of broken premises, calls not being responded to, or anyone just looking for a caring and quality estate agency service.
Aurelia · 26 August 2016
★★★★★ 4/5
GoogleWe rented a house off Mill Road for over 2 years through SAB. I don't agree with many other comments here - they were always helpful and professional, albeit the fee levied when we moved in and renewed our lease every 6 months was a bit more than many other agents charge. When it came to moving out they were happy for us to leave earlier than our lease expiry and carried out the necessary inspections and returned our deposit in very good time. Would certainly recommend.
Ross · 26 August 2016
★★★★★ 5/5
GoogleWe've been renting with SAB for over a year now and have only positive things to say about them.
Any issues with appliances or the flat, of which there have been very few, have been addressed quickly and efficiently to a high standard. The agency are always contactable by email for all matters and we feel like we are treated seriously, as well as with respect and politeness. The shared area inside and outside of our flat is always well kept and there has never been any issues. It makes renting in Cambridge a much more pleasant experience than it normally is!
After some negative renting experiences with other rental companies, it's refreshing to find a letting agency that cares about and is attentive towards its tenants. I hope our landlord knows what a good job SAB are doing for their tenants.
Hannah · 26 August 2016
★★★★★ 4/5
GoogleSaint Andrews Bureau Royston branch have supported me with managing tenancy in my flat in Royston for 6 or 7 years. This included some time when I was out of the country on assignment.
I feel that I have more information and work than I needed. SAB have been conscientious to ensure that the flat has been updated and repaired during tenancies. Rental void periods have been short.
Saint Andrews Bureau has done more than what I needed.
Tim · 26 August 2018
★★★★★ 4/5
GoogleWhilst I have no experience of the letting side of this business, from personal experience I have only praise for the sales side. I only wish the Agents for our new purchase had been as helpful because they created so many problems that a short chain of 4 nearly collapsed. We were kept informed at all stages of the process, and although we have no plans to move again, we would definitely use them again should the need arise. Many thanks and well done SAB
Brian · 27 August 2015
★★★★★ 5/5
GoogleMy family and I have been clients of Saint Andrews Bureau for over 15 years. They manage two residential properties for us in Cambridge. This has included refurbishment projects. I have always had the fullest confidence in their service - they are efficient and keep us fully informed at all times and they have found us excellent tenants. One of the reasons for using a property manager is to avoid the hassles of day to day property management - in this respect we've always been very impressed with how they've handled issues which arise from time to time- they are always very quickly on the case. Kane Astin and his colleagues provide an excellent service and they do this in a good humoured way at all times. I am pleased to recommend them without any hesitation.
Richard · 27 August 2015
★★★★★ 1/5
TrustpilotLack of professionalism.
I was amazed at the lack of understanding and professionalism of this agency! I had a bad experience with Agent Abbie. Good to train your agents to be more attentive to their applicants.
Stefany · 30 July 2024
★★★★★ 5/5
GoogleKane and his team have looked after our house in Cambridge for over 10 years providing excellent professional help. They are easy and efficient to deal with. Highly recommended.
Tim · 12 January 2018
★★★★★ 1/5
GoogleVery disorganised, took me to the wrong property to view, wasn't bothered about it, didn't offer a good service at all and completely wasted my time.NegativeQuality, Professionalism, Value
Chinyere · 25 August 2022
Agent replied · 24 August 2024
We are always disappointed to see an unhappy review. We would like to investigate this however your name is not present in our database as having booked a viewing with us so we have not been able to. If you could contact us directly with further information to enable us to look into the matter that would be greatly appreciated.
★★★★★ 5/5
FacebookJust like to say a massive thank you to your Workington office for their help in selling our property. Kirstie and Eileen were amazing. Would highly recommend Tiffen!
Deb · 18 March 2017
★★★★★ 4/5
GoogleCourteous agents background checks a little lengthy but it was worthwhile.
Numez · 23 November 2023
Agent replied · 22 November 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
★★★★★ 1/5
TrustpilotDo not use this company
Do not use this company! Horrible staff! Rude letters demanding money!Work not done!Etc.Beware! Avoid at all costs!I am not using my real name and I certainly regrettably used your services!
Margret · 28 January 2022
Agent replied · 14 June 2024
We have searched our database and can not find this name linked to our company. We would welcome the opportunity to deal with any complaint and request this is sent to us directly to investigate.
★★★★★ 5/5
FacebookNeil and all of the team at Tiffen have been nothing short of amazing whilst selling two of our properties. From Neil coming out to value the properties and giving us advice from his wealth of experience, to the fantastic team in the office who were constantly on hand for any queries and were beyond helpful. Thank you all so much for making a typically stressful process so easy for us.
Ashleigh · 20 August 2019
★★★★★ 1/5
GoogleStole £300 of my money refusing to give my holding deposit rightfully back. Forcing me through their incredibly slow complaint procedure.
Austen · 11 January 2023
Agent replied · 10 January 2025
We are required to follow The Tenant Fees Act 2019 legislation, which we believe we have correctly done so in this situation. It would not be fair on the applicant to note the details of why the application failed on an open forum such as this and we have therefore explained this to them directly.
★★★★★ 1/5
Googlevery rude people. would extract money for almost anything. they don't respect the tenants and I had a worst and unforgivable experience though its been few months I moved out from their property for this reason.
Sarfarraz's · 25 August 2020
Agent replied · 24 August 2024
Following your one-star review of us three months ago we asked you to please contact us directly as we take all complaints seriously and wish to address your matter however the name listed on this review does not appear in our database. We are yet to receive this and please do kindly ask you to do this otherwise regular one star reviews from you will affect our overall rating which we feel is an unfair representation.
★★★★★ 5/5
TrustpilotExcellent agent always willing to get…
Excellent agent always willing to get problems dealt with quickly
Mr · 29 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
