Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid
AvoidGive false informationDeserve negative score if possibleUpdate: I managed to rent another property at double length of the contract. Both letting agents are dealing with Goodlord. So All of their reply is false. Because I was accepted by Goodlord.Update : I received my money back after making a complaint to ombudsman
Ayman · 15 August 2021
Agent replied · 14 June 2024
We are not able to state the details of the matter on this public domain due to GDPR (Data Protection). It is therefore not possible for us to state the facts on the matter to explain or defend our position. Having investigated the matter we can however confirm that the documentation in place asks clear questions and we process applications based on the answers given. We processed an application in good faith based on the information we were given and feel it is unfair to hold us responsible for information being made available to us by a third party referee that contradicts what we were initially given. We of course understand the frustration for the applicant in the outcome however leaving a negative review on a matter outside of our control feels unfair on our team who worked hard on the application in the belief it would progress into a tenancy.
★★★★★ 5/5
GoogleI moved to Cambridge on my own and was very appreciative of Sab's professional and efficient service. The few issues I had were addressed very quickly and the agent was always very responsive to my emails. Most of all, I had a reliable and trusting relationship with Sab which made my move in, tenancy and departure very smooth.
Sharn · 26 August 2019
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
★★★★★ 5/5
TrustpilotWe have been with SAB for nearly 10 years
We have been with SAB for nearly 10 years now and have always been extremely impressed with the professional and efficient service we have received.
Oliver · 11 June 2025
★★★★★ 1/5
GoogleAbsolutely dismal service from Leane Doust. She asked me to travel all the way to London from Nottingham, only to give a pathetic excuse about why she did not have the keys for me to view the property. This was after I had called to confirm my appointment. She could not even be bothered to apologise or rearrange another viewing.
Jamie · 26 August 2017
Agent replied · 24 August 2024
Dear Jamie,
We are sorry to see you have left a negative review. We have investigated and note that we initially explained that although we believed we should have the keys available on the day in question we did not know what time they would come back to us and we would call as soon as we had them. You mentioned having other properties to view so that would be fine. They were returned to us after 3pm and we called you to offer an evening viewing but you stated that you were already on the train home and that you would like a virtual tour. When we called you the following day you said you had decided to proceed with another property that you had viewed so did not require anything further. We can only apologise for any miscommunication you feel led to this misunderstanding.
Thank you
SAB
★★★★★ 5/5
TrustpilotSAB's record over many years
SAB have managed our dozen or so BTL properties for over 20 years. They are excellent at finding new tenants, vetting them and managing the maintenance. Thoroughly recommended
John · 1 May 2025
★★★★★ 1/5
Google0 stars. If you desire to waste your time this is the right agency for you! The reception staff is Still trying to find out the way to learn how to book an appointement. A teAm of the best cambridge researchers is starting a new study on this really rare uman specie of reception staff members in this company.
Laura · 26 August 2017
Agent replied · 24 August 2024
Dear Laura,
We apologise as it seems we have must have made a mistake in a viewing booking made for you. We do on occasion have new staff in training but ensure they work closely with experienced staff and our reception team really care about their roles and the service they provide so your comments have been taken seriously. Thank you. The Directors. SAB.
★★★★★ 5/5
GoogleSAB managed our move in and out of a house in Cambridge in the most professional manner. Kane was responsive and prompt in handling minor issues that arose. Would recommend this agency for the honest and efficient manner in which it handles lettings.
Nicolaus · 26 August 2017
★★★★★ 4/5
GoogleWe have been renting with them for 4 years now and are absolutely satisfied with the service. They respond quickly when any issue arises. For example, our boiler broke down during New Year's Eve and they send someone quickly for an emergency repair. Renting conditions are fine and landlord has always been nice and flexible.
Luz · 26 August 2019
Agent replied · 24 August 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
★★★★★ 2/5
GoogleThank you for keeping me waiting for half an hour and not showing up at all after booking a viewing and confirming the appointment over the call this morning. Thoroughly enjoyed the sunshine - 5 starts for the weather, 1 star for your professionalism today.
Giving 2 starts since it has been pleasant experience in the past.
Lokesh · 26 August 2017
Agent replied · 24 August 2024
Dear Lokesh,
Thank you for taking the time to leave a review and we apologise for letting you down with regards to the viewing on the day in question. We have dedicated viewing staff who endeavour to follow their schedule promptly and if unable to do so they will contact people in advance to advise if they are running late. We can only put this one down to human error as your appointment was missed without communication to you and we are greatly apologetic for this. We are pleased you have noted that it has not been the usual standard of service we provide as you had dealt with us previously.
We hope to be able to provide you with our usual standard of service in the future.
Thank you
SAB
★★★★★ 5/5
GoogleI had a very positive experience with SAB for the duration of our tenancy, we received help each time that there was a small or bigger issue. The communication was also very fluid. Many thanks to the Cambridge Team!
Pierre-Mehdi · 25 August 2022
Agent replied · 24 August 2024
Our staff are always delighted to read such positive feedback. Thank you so much for your time.
★★★★★ 1/5
GoogleI would not recommend this company, they are slow to respond and most of the time you have chase them to even reply to emails, they leave our building in a constant state of repair and yet charge high service charges. I am sure there are better companies to go with apart from this one.
A · 26 August 2018
Agent replied · 24 August 2024
Dear Angie,
Thank you for leaving your review relating the Estate Management department and we are sorry to see that you have left one star. We have not been able to establish your details from your name listed on the review and would welcome the opportunity to investigate your issues and ensure that we improve on the communication and service. We restructured our Estate team in the last year to ensure that each building has a dedicated Estate Manager and therefore one point of contact for building issues. The management and collection of service charges to cover the outgoings can be a complex business as we are only able to spend money on repairs and improvements if the funds are available to do so and depending on the structure of any residents association, we can also be restricted in what we arrange depending on the level of authority we have to do so. Issues also arise if service charges are not paid as arrears means the funds that should be available are not always there so our time is spent chasing debts and where necessary taking legal action. We would like to investigate your matter further and ask you to please email your detailed complaint to estatemanagement@sab.co.uk.
We look forward to providing you with the standard of service you expect.
Thank you
SAB
★★★★★ 1/5
GoogleUseless agent. Rude, never introduced herself, and knew nothing of the property, unable to answer a single question before demanding the viewing finishes as she had another viewing to attend. The owner of SAB needs a word with them as it was like an episode of stath let's flat's!
Cameron · 25 August 2020
Agent replied · 24 August 2024
We are of course very sorry to hear your comments and will of course investigate. Should you have outstanding queries regarding the property please do send these onto us and we will ensure you receive the replies you require.
★★★★★ 5/5
GoogleWe just moved 2 weeks ago to a property managed by them. Very kind and resolutive staff, specially Thurburn who has been always willing to help us. We had a couple of problems with the washing machine and radiators, they had a very quick response to fix everything.
Lucía · 25 August 2020
Agent replied · 24 August 2024
We work hard to achieve great standards so thank you for taking the time to tell us we are getting things right.
★★★★★ 5/5
TrustpilotGreat service . . . from a local company
Professional staff, local office and always very helpful. SAB have been my sole point of call for over 15 years.
Mr · 1 May 2025
★★★★★ 1/5
TrustpilotIt's horrible they can't make up their…
It's horrible they can't make up their mind if the property is taken or not. This has happened twice, why show me a property if you had no idea of giving it out? I could clearly see it available on the site.
Lex · 29 May 2024
★★★★★ 1/5
GoogleThe worst agency exprerience ever.
We applied for a property after they reassured as that the landlord is happy to give as the two weeks extension that we asked for, IF THAT WAS POSSIBLE (because we understand that if other applicants are willing to move earlier it is totally acceptable and understandable that they have more chances to be accepted)
They even sent as the contracts with the date that we wanted after asking the landlord , according to their words.
After all this wasted time, they told us that the property was already given to other applicants and they made a mistake.
I can understand that mistakes can happen but how we handle them makes us good and bad professionals.Not even responding my emails or receiving an apology is at least unprofessional.
Aikaterini · 26 August 2019
★★★★★ 3/5
GoogleOur overall experience with SAB, i think is fair. We had a couple of serious issues but at the building level: water leak into the basement due to a block gutter and a fly invasion due to the garbage bin not been collected. But i also need to say that SAB managed to help us. I must say that our experience with other Letting agencies it has been really worse, then SAB exposed themselves capable of a good understanding and interaction. Conor has always been available and reasonable with us. I will rather suggest to improve the communication with the customers, it is a bit too much passive, but i believe three stars are fair.
Luigi · 26 August 2019
★★★★★ 4/5
GoogleI was a tenant in a SAB property in Cambridge for two years. I was mostly happy with their services. They sometimes made mistakes on the administrative side (forms etc.), especially at the beginning (viewing and applying), but it was always possible to clear them up quickly. Enquiries and repairs to the property were always dealt with promptly, and giving back the property at the end was easy, with the deposit being returned within 10 days. I'm happy to recommend this company to tenants - just make sure you keep copies of forms and agreements close to hand to spot mistakes if they happen.
Narges · 26 August 2019
★★★★★ 1/5
GoogleI was with another letting agency who sold out to s a b, I was not informed this would happen. I would not have used this company as I had read lots of adverse publicity about the attitude of the staff and ambionce in the office. Some staff are fine, but as a landlord of some 20 years I did not appreciate the belittleing attitude of a member of staff who took my property off the books saying some rather rude remarks when I have maintained this property to the detriment of my own occupied home.
Heather · 26 August 2018
★★★★★ 5/5
GoogleOur letting has been managed by SAB for ten years with three changes of tenants in that time. Neither tenants nore I have had need to complain of the efficiency, supportive and friendly service provided. Periodic conditioning inspections are thorough and detailed and changes of tenant swift, well vetted and hasstle free. SAB also have a team of highly efficient tradesmen to react swiftly to domestic repairs at reasonable cost. SAB's service shelters me from the ever changing government regulation that can be an expensive and troublesome burden to landlords. I consider SAB's charges money well spent in running and protecting my investment.
Frank · 26 August 2018
★★★★★ 5/5
GoogleI have been a landlord/client of St Andrews Bureau since 2000. They have helped me select suitable properties to purchase as buy-to-let investments and have managed my portfolio from the start. I have always found them to be utterly professional in every aspect of their business, as well as being pleasant to deal with. They have always been speedily responsive to requests from tenants and fair in their dealings with both tenants and landlords. Their accounting system is efficient and their charges are competitive. I highly recommend them as property managing agents.
The Rev’d Sonia Falaschi-Ray MA BSc
Sonia · 26 August 2018
★★★★★ 5/5
GoogleSAB have always provided a professional & efficient service. Where problems are encountered, the situation is monitored and managed through to completion. Having sold a property through them, the process was professionally and efficiently handled from day one, queries dealt with efficiently and effectively. SAB are now managing various rental properties on our behalf. With significant experience in the market, the management team provide professional advice on all aspects of the tenancies, including introduction, mid term management and tenancy review. Supporting both ourselves and prospective tenants in both short and long term agreements. We look forward to working with the SAB team for many years to come.
Mark · 26 August 2018
★★★★★ 5/5
GoogleI have been with the above property rental company for the past 15 years and found SAB to be a great company to rent a property from. Any issues to do with the property are addressed immediately . We have had a long standing relationship which to date has been totally satisfactory for me and hopefully to them.
They leave me alone , but the most important aspect is that they undertake safety checks yearly to make sure all appliances ie smoke alarms ,central heating etc. I would recommend SAB to anyone wishing to use this company and to date I am very happy with the service I receive . PT
Peter · 26 August 2018
★★★★★ 5/5
GoogleSAB have been managing my flat in Cambridge since I bought it in 2002 and I have been delighted with their efficient, cheerful and knowledgeable support ever since. As a non-resident UK landlord, this support has been essential, as I have not be able to assure rapid repair or maintenance to my tenants, but SAB have always achieved this to my and my tenants satisfaction. This has also included several changes in tenants, which has been achieved rapidly; the flat has rarely been without a tenant. Also included in this period is a refurbishment of kitchen and bathroom: SAB took care of this completely and I was very pleased with the end result. All-in-all, excellent service.
Chris · 26 August 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
