Trusted Agent profile · Cambridge
★★★★★
311 reviews across 3 platforms
18 Mill Road, Cambridge, CB1 2AD
Part of SAB Saint Andrews Bureau Ltd, see every office.
SAB Saint Andrews Bureau Ltd's office in Cambridge, at 18 Mill Road, is rated 3.6 out of 5 across 311 reviews on three platforms, including 227 Google reviews rated 3.5.
227
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
74
Reviews on Trustpilot
Business-wide
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional Advice - Managed and Let Only Services
Professional Advice provided in a clear & timely manner. We have used SAB for managed and let only services for in excess of 10 years across our portfolio of properties - the service & support levels are consistent, attention to detail second to none.
1/5
GoogleThey don't care about tenants. When you left the house they came and check proper everything and there standards are very high. They try to take the deposit or maximum they can. This is not fair because they dont't have the same standards …
1/5
GoogleAvoid. Booked a property viewing and no one from the agency showed up.
5/5
FacebookAbsolutely fantastic service from Tiffen. Sarah Johnston was a huge support throughout the process. We were always kept informed about everything and they were always there to offer advice and talk things through. Huge thank you to Sarah and the others at Tiffen for making our experience as positive and as easy as possible!!! 🙂❤️
1/5
GoogleThis company is absolutely terrible. the worst housing agencies ever. absolutely racist and disgusting housing representatives that don’t even do their job right. they’re pathetic and just take your money. i do not recommend ever living in one of their houses you will regret it.
1/5
GoogleSab is a textbook example of an agency that puts their own interests so far above the tenants that you cant help but feel violated by them after they scramble for every penny they can possible squeeze out of you. Frankly my advice to anyone reading this review is to actually listen and avoid interacting with this scam of an agency entirely.
We are always saddened to read a review such as this. Firstly, when we do a checkout this is on behalf of the landlord and documentation is used such as the inventory and condition report that was done at the start of the tenancy, and this is used for comparison to determine any differences noted at the checkout. When we obtain a quote or an invoice for cleaning, we can assure you that the exact amount charged by the contractor is the exact amount directly deducted from the deposit. SAB receives nothing in this situation and do not charge for our time when we must arrange for quotes and for cleaning etc to be done. Therefore, to claim that SAB are putting our own interests above the tenants is an unfair remark as SAB in no way benefit from a deposit deduction. Secondly by law a tenant’s deposit is protected and deductions can only be made with agreement to do so, otherwise should a landlord and tenant not mutually agree a deposit deduction then a third-party adjudicator can be used. We understand in this situation a dispute was raised about the proposed deductions which the landlord was requesting, and the Tenancy Deposit Scheme adjudicator made an award based on the evidence that was supplied. On that basis the deposit deductions that were made were decided upon by an independent adjudicator and deemed lawful and correct by the deposit protection agency. These deductions were paid to the landlord in lieu of invoices relating to the property. Situations such as this are time consuming for us as an agency and the cost of our time is not covered by any party so if anything this situation was at our cost and certainly not to our gain. Considering we abide by The Tenant Fees Act 2019 and tenant deposit protection legislation, as well as the many other rules and regulations that govern our industry, we fail to understand why we would be accused of being a scam agency.
1/5
TrustpilotAvoid these people
Avoid these people! We were told that we had secured a property from them only to find out 48 hours from someone else. This industry has a poor reputation and with this sort of behaviour its pretty clear why. I can't see why any landlord would use them and I'd urge tenants to be cautious about renting through them
We are always saddened to see a poor review and we are sorry this was your experience. We have investigated the situation and our findings show that you submitted your request to apply for the property to us on 23rd December, and we had informed you that the landlord had already accepted another applicant, but we would put yours forward in case the approved potential applicants did not complete the full application process to proceed. On 5th January we informed you that the landlord had agreed to accept you as a potential applicant as the first approved party had not yet completed the application process to proceed (and they were not responding to our communications). Therefore, the first approved party and yourself both had a link to allow you to complete the application online for the property. We sent you the link to apply at 9:55 am on 5th January and you replied to us on the evening of 6th January saying you had not yet had time to apply within those two days. In the meantime, on 7th January the first party who had been approved used their link to complete the application and pay the Holding Deposit. We then received a notification from the online platform we use for applications to confirm this application was completed and the Holding Deposit was paid and we therefore had to inform you that the other applicant had completed. We appreciate the frustration for you in this situation however it was beyond our control once two parties had been approved and had the opportunity to apply. Had we received replies from the first party to be aware they were still interested we would have certainly communicated this to you however we did not hence our reason for asking the landlord if they wished to consider you to give you the opportunity to apply. The link we provided to you on the morning of 5th January included all the terms and conditions and this states that an application is not considered accepted, and the property is not taken off the market until the Holding Deposit is received. Again we can only apologise for the course of events leading to this disappointment and will review our procedure to determine what we can learn from this for future clients.
1/5
Googleworst agency ever. I would not recommend them to anyone even my enemies. They never responded to my quires, and I have a feeling that I am not welcomed to speak to them, not sure why. It is the same experience every time.
We have not been able to find this name in our database search history as having received any correspondence. Please contact us directly to investigate further.
5/5
TrustpilotI rented with them for ten years. Very happily.
I rented with them for ten years. They were superb. I played my part by never missing a rent payment and by not making excessive demands or nit-picking. So when there was a problem, for example the washing machine broke or the boiler wasn't working efficiently, they replaced them with brand new ones immediately. I was very impressed by the friendliness of the workmen whom I met over the years, who provided the statuatory checks, such as the gas safety check, and I was always impressed by the professionalism and commonsense of Kane, the managing director. He would fix problems often before they happened, such as getting workmen in to clear ivy away, or to replace a fence that was looking rundown. I found over time that they had the property's best interest at heart and they were always fair to me. I stayed far longer than I intended to rent for, and it's true that the annual rent increase was a pain and a drain, but the professionalism of the company meant I always felt safe and secure living in a property managed by them.
5/5
GoogleReally happy with the service i received at SAB, the staff are super friendly and very efficient. I would definitely consider using them again in the future and would recommend them to my friends and family. There were no hidden fee's as everything was explained very professionally, i felt i was in safe hands.
5/5
GoogleLauren was fantastic when dealing with a complicated contract situation. She was polite, helpful and proactive.
We are always happy to help and strive for high standards of service so this is great to hear. Thank you.
5/5
GoogleI enjoyed working with SAB, especially with Lauren. All issues were solved in time and all processes were clear and well documented
Thank you very much for taking your time to leave us a positive review. We really do appreciate it.
4/5
GoogleLovely property with good cleaning services provided by the landlord for the communal areas. Very friendly personnel to deal with. Security of the doors and windows good. The large and well equipped kitchen and bothrooms, with 2 cookers and 3 fridge freezers in the Kitchen and 3 bathrooms. I would recommend this house to any professional tenants to consider. Nash
It is always lovely to hear such positive feedback, thank you.
5/5
TrustpilotSAB a highly professional agency …
SAB has managed up to five properties of mine continuously over a 25 year period. They have always been highly efficient, prompt and professional. I would strongly recommend them as a rental agency.
5/5
GoogleBest letting agency I’ve used. Lived in a flat for 2 years, both SAB and the landlords were super responsive and fixed any issues we had straight away, usually within the same day! Would definitely recommend.
We are always happy to help and strive for high standards of service so this is great to hear. Thank you.
5/5
TrustpilotConor Jackson has been fantastic. Would recommend SAB
Conor (my property manager) has been fantastic. Replying quickly and politely and sorting things out quickly and sensibly and with minimal fuss when there are minor issues.
1/5
TrustpilotSAB's disgusting conduct
SAB's conduct during my 12 months renting from them have been subject to upheld complaints with NHDC Environmental health and the Property Ombudsman - avoid these people at all costs, their hygiene standards are vile and their attitude to honestly reprehensible..Avoid at all costs and use a professional letting agent instead..
5/5
TrustpilotAn excellent team of very hard working…
An excellent team of very hard working and friendly people. They always go the extra mile to complete tasks and keep the landlord informed. I would highly recommend SAB.
1/5
TrustpilotAvoid
AvoidGive false informationDeserve negative score if possibleUpdate: I managed to rent another property at double length of the contract. Both letting agents are dealing with Goodlord. So All of their reply is false. Because I was accepted by Goodlord.Update : I received my money back after making a complaint to ombudsman
We are not able to state the details of the matter on this public domain due to GDPR (Data Protection). It is therefore not possible for us to state the facts on the matter to explain or defend our position. Having investigated the matter we can however confirm that the documentation in place asks clear questions and we process applications based on the answers given. We processed an application in good faith based on the information we were given and feel it is unfair to hold us responsible for information being made available to us by a third party referee that contradicts what we were initially given. We of course understand the frustration for the applicant in the outcome however leaving a negative review on a matter outside of our control feels unfair on our team who worked hard on the application in the belief it would progress into a tenancy.
5/5
GoogleI moved to Cambridge on my own and was very appreciative of Sab's professional and efficient service. The few issues I had were addressed very quickly and the agent was always very responsive to my emails. Most of all, I had a reliable and trusting relationship with Sab which made my move in, tenancy and departure very smooth.
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
TrustpilotWe have been with SAB for nearly 10 years
We have been with SAB for nearly 10 years now and have always been extremely impressed with the professional and efficient service we have received.
5/5
TrustpilotSAB's record over many years
SAB have managed our dozen or so BTL properties for over 20 years. They are excellent at finding new tenants, vetting them and managing the maintenance. Thoroughly recommended
1/5
Google0 stars. If you desire to waste your time this is the right agency for you! The reception staff is Still trying to find out the way to learn how to book an appointement. A teAm of the best cambridge researchers is starting a new study on this really rare uman specie of reception staff members in this company.
Dear Laura, We apologise as it seems we have must have made a mistake in a viewing booking made for you. We do on occasion have new staff in training but ensure they work closely with experienced staff and our reception team really care about their roles and the service they provide so your comments have been taken seriously. Thank you. The Directors. SAB.
5/5
GoogleSAB managed our move in and out of a house in Cambridge in the most professional manner. Kane was responsive and prompt in handling minor issues that arose. Would recommend this agency for the honest and efficient manner in which it handles lettings.
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