Trusted Agent profile · Cambridge
★★★★★
505 reviews across 3 platforms
54-64 Newmarket Road, Cambridge, CB5 8DZ
Redmayne Arnold & Harris's office in Cambridge, at 54-64 Newmarket Road, is rated 4.4 out of 5 across 505 reviews on three platforms, including 483 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
483
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Redmayne Arnold & Harris Cambridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
The Trusted Agent 2026 results for Redmayne Arnold & Harris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleSteve came to view my late parents house and could not have been more fantastic throughout. He was extremely courteous, and professional, and because of his positivity we decided to choose Redmayne Arnold Harris to list the property. Steve helped get a good sale price and has kept in touch since we accepted the offer. We have been very pleased with the whole experience.
Thank you for leaving a review.
5/5
GoogleJust wanted to give a big shoutout to Jordan Cumberland for making my tenancy a breeze! Responsive, helpful, and always on top of things. Highly recommend!
Hello, thank you for leaving a review and for the shout out to Jordan. Always appreciated.
4/5
GoogleGenerally good and friendly letting agents, a bit slow on non-urgent maintenance, but on the whole professional and organised. Our property manager James T was particularly helpful with the end of tenancy process, answering all our many questions and getting the best outcome for everybody.
Many thanks for your review and we are pleased that James has managed the process successfully.
1/5
GoogleTerrible experience .Do not use this estate agency .They can`t even bother to go out of their office and give you a valuation.Their attitude is "I do not want to waste my time " .I am not sure how they still exist but are truly unprofessional .Kelly Vaughan is the person to avoid.Do not use them by all means .There plenty of nicer, friendlier professionals you can employ to sell your property.
5/5
GoogleJordan Cumberland was extremely helpful in dealing with a contract amendment. He was always very pleasant and approachable, and worked hard to keep the process moving, updating us on every step. Thank you too to Elena for working hard to finalise the documentation. It was really good to have these two staff helping us through the process. Thank you both very much!
5/5
GoogleWe had an excellent experience with RAH as first-time buyers. RAH were professional, responsive and quick to help with any queries we had. They also did a great job facilitating communications with the seller and passing on any necessary updates. One minor improvement we would have liked would have been the option of a slightly longer initial property visit, but 15 minutes was easily long enough, especially given the pandemic and busy property market (and was the same length as other viewings we attended with different agents). Many thanks to Tamsin and the rest of the team for helping make the whole process less stressful than it would otherwise have been - we'd be very happy to use RAH again in the future.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI’d always thought that RAH was a very good estate agent, but had a particularly excellent experience with Hazel today who was extremely helpful. She saw how much I loved a property and supported me in getting it. It meant a lot to me.
Thank you for leaving a review and we are pleased that you were able to secure the property.
5/5
GoogleI am more than happy to give a review for Redmayne Arnold & Harris and especially Steve Wells (Senior Sales Valuer). Steve's help and efficiency at the start of selling my house was invaluable and then once I accepted the offer I was passed on to Jane Bailey who also was beyond helpful through the exchanging and completion process. I would definitely recommend Redmayne Arnold & Harris to anyone wanting to sell their house.
5/5
GoogleJason worked really hard to help me to sell my cottage in Lode. He was helpful honest and kept me in the loop all the time, but I think most importantly he kept chasing the estate agents down the chain and the solistors to both keep things moving and keep me informed. If you want an honest valuation Ask for Jason, if you want some one on your case Ask Jason!
Thank you so much for the review and positive feedback.
5/5
GoogleTo Mrs Debra Mansworth. Dear Debra, Thank you for your patience and everything you did this year. I am sincerely grateful for your prompt response and help. I am aware, it has to be difficult to deal with too many challenges or circumstances from all of us. I admire your attitude and diligence in all my enquiries. I wish you and your family a beautiful and blessed Christmas. Kind regards, Julia A.
Hello Julia, We are pleased to hear that Debra looked after you and thank you for the review. Happy New Year.
5/5
GoogleCan only say positive things about rah lettings. Jordan has been a pleasure to work with - really responsive, friendly and reliable. Thank you!
Thank you for your kind words.
5/5
GoogleI recently rented a property through R&H, and I must say that my experience was nothing short of outstanding. From the initial inquiry to the signing of the lease, every step of the process was handled with professionalism, efficiency, and genuine care for their clients. The case manager (Rachel) was very responsive to our inquiries. The check-in/check-out inventory process, along with the deposit return, was very smooth and fair.
Good morning, Thank you for taking the time to leave a review. We are pleased to hear that you had a good experience and hope we can assist you in the future.
1/5
GoogleIts unfortunate that Google does not let me give negetive stars, so I have to give one star. I have faced so many problems of the other reviewers combined. Nobody from RAH showed up at my confirmed viewing appointment.When I called them, they said the agent had "moved on" to the next viewing. I had taken time out of my working hours for this viewing. They didn't even have the courtesy to give me a slot of my convenience for the next appointment. So I had to take out more time from work to come to the property again to actually view it. They told me in writing in email that there are 3 bathrooms in the house and that there is a weekly cleaner. When I viewed the house, the agent showed me one bathroom-toilet and told me I would share it with just one other tenant. When I moved in, I found out that there are in reality only two bathrooms. There was no weekly cleaner. Gross misrepresentation. Their excuse was that I had not checked during the viewing if there were 3 bathrooms and they had not had the floormap to confirm the number of bathrooms! You would think its the job of a letting agent to get the number of bathrooms in the property correct! So they lied through their teeth and were completely unapologetic about it! They withheld that the washing machine is paid and that the landlord lives in the same premices. (He's a really nice gentleman so far, so I don't mind.) When I moved in, the common areas - kitchen, toilets, bathrooms were very very dirty (poop stains in the toilets). Full of dust, stains, mould, cobwebs. The place hadn't been cleaned in months, if not years (so much for the weekly cleaner!). Any property must be handed in a clean condition at the start of a new tenancy. But the property manager (I will not name names but I have read their name in atleast one other review) was deeply unwilling to fulfill thier responsibility. Finally after much gruelling and stressful discussion after many frustrating replies from them, they got most of the common areas deep cleaned. One bathroom still remains dirty. The landlord also organised a fortnightly cleaner. Since the day I arrived, water pressure in the shower has been an issue. On many occasions, the water is reduced to a drip. When I reported the issue, the property managers response was "The property was taken as seen, which you could have checked the pressure on viewing." Just denial of the problem and lack of responsibility, unwillingness to fix the issues. They exploit the power dynamic to the maximum - so much demand for housing that they don't care. I have not even compleated a month at this property. Now looking at the other reviwes, I'm worried about my deposit. I'm fairly certain that like others, I will leave the property in a much better state than it was when I got here. I already have had to clean kitchen cabinets (were very very dirty) and organised them. The bottom line is that the "property manager" does not care, does not respect the tenants and or their rights. They will stonewall you at every possible step and destroy your mental peace.
5/5
GoogleWe recently sold our house through RAH Cambridge and they made the whole process really manageable mainly due to their excellent communication with their customers. Having been on the market with another local independent estate agency firm in Cambridge first who we had to constantly chase for any information the difference in the level of service we recieved from Redmayne's was incredible. We were made to feel like valued customers by RAH and not just another house being stuck on rightmove like we had with the previous agent. We were visited very promptly by Jason who helped us get on the market and really knew the market segment we needed to focus the house on showing his experience and knowledge in the current local market. We then dealt with Tamsin who was so lovely and kept us informed about all the viewings and really prompt feedback and then through the sale process has been absolutely amazing and on the ball. Through the whole process we have felt like a family whose best interests were at the heart of the transaction in the way the staff at RAH dealt with us and for that we are highly appreciative and would highly recommend them.
5/5
GoogleHave used most of the big property management companies in Cambridge - RAH are streets ahead of the rest. Our current property manager (Jessica) is an absolute star. If you are looking for help with a rental property in Cambridge, highly recommended.
We are pleased that the service Jessica and the team have offered to you has made RAH stand out. Many thanks for leaving us a review.
5/5
GoogleI am from Argentina, and my first contact was by email. I received support in the process of settling in Cambridge (definitely a challenge) and today. I feel comfortable and secure with them! Thanks for the support!!! And we love our home!
We are pleased that we could assist you in your overseas move and that the team are taking care of you.
5/5
GoogleJordan was a fantastic agent, we are very pleased with her support.
Thank you for your review.
5/5
GoogleWe have excellent cooperation with James Travers, who is our property manager at Redmayne Arnold and Harris agency. We are very satisfied with the communication, quick response, and efficient resolution of all our requests and problems we've had in the house.
Thank you for your review
5/5
GoogleGreat sale experience with Steve, Jason, Jane and the team. Friendly and professional and kept us up to date throughout the transaction.
Hello Ben, Thank you for the feedback.
5/5
GoogleJordan is our property manager and has always been very communicative and helpful when any little issues arise. Many thanks Jordan!
Hello Sarah, thank you for taking the time to leave Jordan and RAH a review.
5/5
GoogleWe decided to rent out our property only a short time ago which Hannah Stanford has been organising for us and the whole process has been dealt with really quickly and efficiently. Hannah has been extremely helpful from start to finish and it was a pleasure working with her.
Thank you for your review. Hannah is a valued member of our team.
1/5
TrustpilotSTILL THEY CONTINUE TO SCAM THEIR…
STILL THEY CONTINUE TO SCAM THEIR TENANTS OUT OF £300! Would give NO stars if could as this company for tenants when leaving is worst of the worst. Try everything to keep ALL your deposit and has a ‘thing’ going on with a cleaning company who they insist they use after tenants have vacated regardless that the tenants have paid themselves for a professional end of tenancy clean AND PROVIDING a certificate. And even lie saying did not receive certificates etc! Just one of their many dishonest tactics to try not only keep all your deposit but try to charge you even more! Should be struck OFF!
5/5
GoogleOver three sale/purchase transactions, across a number of years, Steve Wells and his colleagues at Redmayne Arnold & Harris have provided excellent advice, given accurate valuations and diligently shepherded transactions to completion. We have recommended him and RAH to many friends and family looking for a great estate agent experience around the Cambridge area.
Good morning, Thank you for your review and we are pleased to hear that the service you have received over the years has met your expectations. We appreciate you recommending our services to family and friends also.
5/5
GoogleGreat service! Redmayne helped me at every stage with buying a property and now helping me renting. It makes a huge difference. They are always very prompt too and never keep you waiting for a reply. Thank you RAH.
Good afternoon Fiona, thank you for leaving your review and glad we could assist you along the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Redmayne Arnold & Harris, Cambridge won Trusted Agent.
Tell us what you need and we'll put you in touch. Redmayne Arnold & Harris Cambridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
