Redmayne Arnold & Harris Cambridge reviews

★★★★★ 5/5

Google

After a slow start, RAH have been really helpful with a sale that has not been smooth at all (nothing to do with them - problems with a property I was buying). The people I have dealt with at RAH have all been very open and good at managing expectations. George D has been excellent throughout, always giving me really good advice and remaining professional yet supportive when my purchase went wrong, as well as helping me find another property to purchase. I would definitely recommend.

Tracey · 31 May 2022

★★★★★ 5/5

Google

Helpful & efficient letting agent. I deal with Jordan on a day to day basis & find him professional, friejdky & effective at supporting both landlord & tenant.

Jonathan · 25 December 2023

★★★★★ 5/5

Google

Suzanne has helped us through the rental agreement and the termination of it too. Thank you

Colin · 2 August 2024

★★★★★ 5/5

Google

Jordan Cumberland is responsive and effective, we're thankful for his work.

Hunter · 25 December 2023

★★★★★ 5/5

Trustpilot

Great service for me as a seller

All the staff were extremely helpful and professional, the brochure presented the property accurately and well, and they managed to sell it twice within a short timescale when the first buyers withdrew.

SD · 18 March 2025

★★★★★ 5/5

Google

RAH always responded to emails promptly and all issues were addressed and dealt with in good time. Harriet our property manager was always very polite and I would highy recommend RAH to anyone looking to move to Cambridgeshire. We would rent with them again if we move back to the area.

Rose · 6 June 2021

★★★★★ 5/5

Google

Just wanted to say that Amelie Begum did a great job throughout the entire process of getting me moved in. From showing to move in day, she answered all my questions professionally and made sure I knew exactly what to plan for and expect. I really appreciate all the care she put in to making sure my search for a home, and eventual move in, went smoothly and stress free!

David · 31 January 2023

★★★★★ 1/5

Google

Pathetic service by this estate agency. Staff members were inconsiderate,unprofessional and lacked any kind of communication amongst themselves. I wasn't provided with full information regarding Right to Rent which lead to an avoidable delay. I would give them a negative rating if it were possible. Never renting through them again.

Awais · 6 June 2021

★★★★★ 5/5

Google

Although the house I rent has many things to be repaired, RA&H helped contacting landlord and repair team quickly and problems can fixed soon. Nice experience!

Shuchen · 18 December 2023

★★★★★ 1/5

Google

Hands down the worst letting agent I've ever had. When we moved in the property was absolutely filthy and we had to clean it ourselves. RAH always took the side of the landlord which meant that if the landlord didn't bother to reply to authorize a repair then RAH didn't care to pursue it and so stuff (broken fridge shelves, uncollected broken washing machine, mold!!!! and a broken bathroom fan) stayed unresolved for weeks or even months. Landlord clearly refused to replace the broken fan but RAH just flat out lied that "the contractor was busy" and hence couldn't attend. Property managers were rude unprofessional bullies and changed every six months or so. I'd rather live in a cardboard box than ever rent with RAH again. Nil points.NegativeResponsiveness, Quality, Professionalism, Value

Stasia · 24 August 2021

★★★★★ 1/5

Google

We have been unfortunate enough to live in a house managed by this company.Our landlady was absolutely amazing all the way throughout our 6 years tenancy and at the beginning out property manager was perfect, punctual and well trained for the job.When we moved out we had nothing but problems miss understandings ,delays and mistakes! They wouldn’t agree on the move out date emails back and forth, after we came to an agreement they still sent out the paperwork with the wrong dates that they randomly selected. We were delayed getting their references than finally moved out and had to chase the deposit , they lied that they didn’t have a forwarding address,when they were the ones providing reference to our new agency . Than we had problems with basic maths deducting twice the amount from the deposit that we still owed the landlady.Not an apology not an acknowledgement of their mistakes. What used to be a company providing an outstanding service now is inconsistent, unprofessional not caring for their costumers .NegativeProfessionalism

Zilahi · 24 August 2021

★★★★★ 5/5

Google

A highly professional team who respond quickly and care. Our property manager, Hannah, is personable and sincere and takes the time to understand any issues that arise and so is able to find appropriate, and timely solutions. This is an outstanding agency, in a pressured and highly commercial world, they build genuine relationships with people which mean we are well supported and the maintenance teams are readily available, efficient and pleasant. This level of consideration makes a world of difference and is very much appreciated.PositiveResponsiveness, Quality, Professionalism

Cindy · 24 August 2021

★★★★★ 5/5

Google

Just moved into a new rental managed by RAH with the help of our agents Megan and Lauren. Very efficient and professional service. We had a number of viewings booked with them and they were responsive in updating us when houses were no longer available to view as well as flexible in adding additional properties to view at short notice. Once we found an apartment we liked, they processed the application and references within 4 days. Any questions we raised have typically been responded to within the same business day and often within the hour. Would recommendPositiveResponsiveness, Professionalism

Richard · 24 August 2021

★★★★★ 5/5

Google

I have rented flats through RAH for the last decade, and they have consistently offered fantastic service, meaning that me and the tenants can rest easy in the knowledge that any issues will be dealt with quickly and efficiently. The person I currently deal with, Jordan, is particularly helpful and friendly, and has been a pleasure to do business with. Highly recommended.

Ben · 15 August 2023

★★★★★ 5/5

Google

Great agent, in particular have always found Jess really helpful and friendly. Extremely approachable, easy to communicate with and a pleasure to work with.

Michael · 25 December 2023

★★★★★ 1/5

Google

I am really disappointed with this agency. I am a tenant and it seems that as such I am not worth any respect from them. We have had several issues since the start of tenancy. We were only given one copy of the keys although we are two tenants on the lease (and we had to pay extra fees for that) and we had to pay for the second copy ourselves. Our property manager has already changed three times in the course of 6 months. Whenever we have maintenance issues, no matter how urgent they are, there seems to be no response unless we insist by email and phone calls multiple times. At this point I think communicating directly with the landlords would be easier, cheaper and more efficient. Avoid this agency if you can.

Evelyne · 6 June 2021

★★★★★ 5/5

Google

We sold our property in Cambridge with RAH and had a very positive experience. Their valuation was spot on - unlike two other well-known local agents who competed for our business. RAH were efficient in creating the marketing materials, organising viewings and finally taking the process to completion, which took just eight weeks. All in all, I don't see how it could have gone any better and will certainly use them next time.

Steve · 5 July 2022

★★★★★ 5/5

Google

Hannah, was great at getting back to me and liaising with the landlord for a smooth transition to my new home - very polite and efficient and went above and beyond to show me round properties in my search. Meeting me outside working hours. Thanks a million

Penny · 6 June 2021

★★★★★ 4/5

Google

Our property manager was always responsive and had an expert out quickly to assess and fix a variety of issues. On checking out, they ensured we got our full deposit back, and at no point treated us unfairly - which I cant say of many landlords! Would highly recommendPositiveResponsiveness, Professionalism

Josh · 24 August 2020

★★★★★ 5/5

Google

An exceptionally professional sales team from start to finish! It was the level of service I experienced from Stephanie and her sales team which impressed me the most. I could not fault it. The standard of service was absolutely what you would expect to receive in order to give an excellent rating. It was a real pleasure working with RAH and I have no hesitation in recommending them.

Debbie · 2 December 2022

★★★★★ 5/5

Google

Very efficient and good value for money, with good understanding of the local market in Cambridge.

Yole · 25 April 2024

★★★★★ 1/5

Trustpilot

This company is just the worst for tenants

This company is just the worst. My partner and I travelled from Leeds to Cambridgeshire to view one of their properties as prospective tenants - I had explained that we would be travelling 4 hours and would have to stay overnight in order to attend our viewing, so if there were any issues to please let us know with at least 24 hours notice so that we didn’t have to do an 8 hour round trip for nothing. I was assured that all would be fine, and I received a call at 9am on the morning of the viewing to confirm. So far so good. However, when we arrived at the property, we were not met with an agent but instead another prospective viewer, who told us that they had mislaid the keys and were running a bit behind. She also mentioned it was the 3rd time that it had happened that week (we were told that there were absolutely no viewings previous to ours, which was a blatant lie). We decided to walk around the area to pass the time, however when we got back there was a large crowd of other prospective tenants, and finally, the estate agent! The estate agent told us that they couldn’t get hold of the person who had the keys as they had ‘gone out for the day’ and they couldn’t get in touch, so they would have to move the viewing to the following day. I was naturally quite cross as I explained we had travelled a long way, booked off work to view, and payed for an overnight stay - and we had been assured that nothing would happen with the viewing with less than 24 hours notice. Other prospective tenants were asking why she could not just call the key-keeper, and she said she had to ‘go home early’ as she’s finished for the day. It was 2pm. We were advised to let a relative or work colleague view the property for us (we have no family or colleagues in the area as we explained). We were then told we would be provided with a video viewing, which never materialised. I am so disappointed with this company, complete disrespect for tenants and new customers. Avoid avoid avoid

Olivia · 29 December 2020

★★★★★ 5/5

Google

I have been renting out a property through RAH for many years and feel I should commend Jordan Cumberland for totally exceeding my expectations in being an exceptional property manager. Extremely polite and informative, he is always very quick to respond to queries and looks for ways to solve problems rather than take the easy way out. Amazing customer service, thank you!

Karen · 10 May 2023

★★★★★ 4/5

Trustpilot

I found Natasha very competent and a…

I found Natasha very competent and a great communicator. I was kept informed throughout My personal opinion. To move out of your house without finding a new home to move into I wouldn’t recommend .

Alessandra · 18 November 2024