Redmayne Arnold & Harris Cambridge reviews

★★★★★ 5/5

Google

We soon found out that Redmayne have a firm hold on the property market in Cambridge - and this was confirmed when we wound up with them as the agents in both our sale and our purchase! Along the way their team were patient, positive and professional: they never put a foot wrong.

Karen · 25 December 2023

★★★★★ 5/5

Google

Excellent service selling my house. The Agent gave me very good advice when preparing the house to put it on the market and that helped to achieve a good price. Once an offer had been accepted the Sales Negotiator in the office provide excellent liaison between buyer, seller and solicitors. When there was a hiccup both the Agent and Negotiator provided calm and reassuring advice. I strongly recommend this estate agent.

Carol · 31 May 2022

★★★★★ 5/5

Google

We are receiving good services from management, the place is well maintained which makes it a lovely place to live.

Sylvester · 25 December 2023

★★★★★ 5/5

Google

I can't praise RAH highly enough. The staff in the Histon branch were invaluable throughout the process of selling our house. They were very knowledgeable, polite, and helpful at every stage. We owe them a great debt for having assisted us in successfully completing the sale. It was a pleasure to deal with them and I would recommend them without reservation.

Hero · 1 May 2023

★★★★★ 1/5

Google

Poor communication. For every inspection (every 3 months which seems completely unnecessary) we have been asked of maintenence issues, which have been noted and then never followed through leaving us to contact repeatedly until the issue is fixed. Don't get in contact when they say they will about maintenance issues. It's a rented new build. I have lived in older more run down flats where I never had any issues. It has been issue after issue with this flat. No hot water, drainage problems, electric problems. All which take far too long to be sorted by the agency. They do not want to work with you in the slightest and lean towards keeping the landlord happy over the tenant that pays through the nose.

Emily · 6 June 2020

★★★★★ 1/5

Google

I have had an appalling experience as a tenant with RAH for the past 2.5 years, and that's continuing still during the deposit return process now - I've been given plainly false information on multiple occasions by a property manager, was forced to sign an inventory created 3 years before I even moved in, and its consistently felt like a landlord-preferred-over-tenants system. I really hope other prospective tenants aren't as unlucky as I and my housemates seem to have been

Tom · 6 June 2020

★★★★★ 1/5

Google

Terrible lettings agency. Really disrespectful to good long-term tenants for pure greed. Will use bullying tactics to try and force tenants into excessively increases in rent that exceed guidelines, and then force you out of your home if you don't comply. Even when you've lived long term with no complaints. Outrageous behaviour. Becky in particular is atrocious. Doesn't follow through with maintenance requests or not in a timely manner, and is often rude in communications. Can't seem to retain the same cleaner for more than 2 months, presumably due to her atrocious manners when dealing with them. Knowing how little effort they put into maintaining any property from a tenants perspective if I were a Landlord I wouldn't pay them a dime to look after it. They would take your money and do as little as possible. Sounds like all the decent folk left to form a new and nicer company!

Catherine · 6 June 2020

★★★★★ 1/5

Google

Appalling! One star is far too much! They avoided arranging the home handover and did it in their time, without our presence. They didn't ask for the keys until yesterday, when they demanded we give the keys back TODAY (hours notice, we do have full time jobs) and now they're saying they will charge us for each day of keeping the keys (What the hell ? ). Also, they assumed there will be deductions of our deposit, even prior to the audit in the house. We take great pride in keeping the house in best state possible, always had the deposit 100% back. Also, all communication from the agent is very rude, do not recommend. It's our 4th letting agency in Cambridge over the course of 10 years, never had any issues or complaints, but RAH is just unbelievably bad.

Lidia · 6 June 2020

★★★★★ 4/5

Google

Professional agency and, though they charge expensive fees, it was straightforward and fairly quick to rent a property with them. We were very lucky to have a great property manager at RAH who responded to problems with the property promptly, empathetically and efficiently and advocated on our behalf to get our landlord to take issues seriously. We would give her 5 stars if we could. Please specifically email to ask if there are any issues with the property (pest control, damp, mould etc) BEFORE you rent it.

J · 6 June 2020

★★★★★ 5/5

Google

I have been very happy with Redmayne Arnold & Harris. The staff always very kind and reporting accordingly. I would like to highlight the profesionalism of Jordan Cumberland who helped me with the ending of the tenancy, checkout report, taking into account all my coments and remarks as well as proceeding with the accordingly deposit refund.

Manuel · 8 August 2023

★★★★★ 5/5

Google

RAH were extremely professional in all aspects of selling our house and buying another home, which was also one of their properties. From the first time we met Jason Harvey we knew we had found a committed and personable negotiator. Throughout the process Jason gave his all to get the result we wanted. We have no hesitation in recommending RAH to prospective sellers.

Desmond · 1 January 2023

★★★★★ 1/5

Google

I think a 1 star review is generous. Rented with them as agents for 2 years. Constantly being passed from agent to agent, calls being passed on but never dealt with, problems with maintenance being dealt with at snail pace (took about a month to get a replacement hob and months to get mattresses that were fit for purpose). Lack of communication between the various different sectors where one agent said I owed an extra days rent - but did not realise I had to vacate the property before the end of my contract because heavy duty works were needed before the room was habitable for the new tenant - because her colleague hadn't told her and I was in fact owed money. Embarrassing. Basically the staff here have too much on their plate and are failing miserably to deal with what they already have on. A classic example of a business expanding but with no control over its current client base; Unprofessional and disorganised. The previous tenant wrote to the CEO of the company to complain before me and he found there were many holes that were apologised for. But it's not getting any better and the poor reviews on here prove that. But I guess just as long as they get those really big commissions who cares about those irritating tenants?! The owners of this company should be ashamed. ALSO have you noticed that pretty much all the 5 star reviews are from homeowners??! And all the 1 star reviews are from people letting. Shows you where their priorities are and that is where the money is. Greedy.

Victoria · 7 June 2019

★★★★★ 1/5

Google

Avoid this company at all cost especially for renting. They will try to rip your money in check-out for all the normal wear and tear. Above that, they event try to charge you for the items that are already broken before your renting. Luckily I took some pictures before my renting. So remember to record anything broken before you move in to avoid their robbing. The communication from their property manager is super bad and arrogant that they will ignore your photo proof and refuse to talk about their unreasonable charge. After waste my time for neigoation to their arrogant property manager I have to put my case to TDS for dispute. Would not recommend this company to anyone. Stay away from them!

Daizong · 7 June 2019

★★★★★ 2/5

Google

They were extremely forthcoming and professional at the beginning of the tenancy. Even tiny marks were meticulously documented in a professional assessment (makes one wonder though why they were not just repaired...). However, dealing with them was a lot less pleasant by the end of the tenancy. They did not offer any flexibility regarding the moving date - not even half a day, they insisted on a massively overpriced cleaning service, and took a very long time to respond to queries regarding the deposit. Given the extortionate prices and lousy service, I'd recommend to avoid estate agents in Cambridge whereever possible.

Joe · 7 June 2019

★★★★★ 5/5

Google

Responsive and quick to act

Giampiero · 26 July 2024

★★★★★ 5/5

Google

Property manager: James Travers Clean and hassle-free communication and processes. Neat.

Q · 14 July 2025

★★★★★ 5/5

Google

I have been very happy with the service offered by RAH, from Jason's initial valuation of my property to all the help and support given by Louise, guiding me through the sale. Other staff I have spoken to on the phone have always been courteous and professional. I wouldn't hesitate to recommend RAH to anyone wishing to sell a property in the area.

Jacqui · 3 October 2022

★★★★★ 1/5

Google

TERRIBLE They dress very well and smile but... Paper work: They tried to inappropriately charge me with fees (700pound) that they were not supposed to, and it seams that they tried the same with more people from the university.They did not apologised for this. In the very last moment just before signing the contract, they asked me to sign additional documents relatively to energy bills, wish they have never mentioned before. They did not apologised for this as well. During the tenancy: The key provided could not open the front door of the house. I didnt got keys for some of the doors that I should. The place they rented me was full of dust in the floor and windows and the heaters at maximum power during a summer hot day. During my tenancy I was ask by them to provide my keys as they lost the copies they had.

Eng · 7 June 2018

★★★★★ 5/5

Google

My experience with RAH has been wonderful - and I was purchasing a property, so I'm not the one paying their fees! Despite not being their actual client, they were helpful at every stage of the process - booking viewings, making offers, getting closer to exchange, negotiation, completion, and finally picking up the keys. The entire process was very pleasant and professional, especially my contact with Pauline at the viewings, Helen and Ellyn in marketing, and Jane for exchange and completion. It is so rare and refreshing to find an estate agent that is transparent and helpful, that I told them this a number of times - and I wasn't trying to butter them up. (I had even avoided viewing one particular property with another company because of an extremely poor experience with said company at a previous viewing.) When friends heard that Redmayne Arnold & Harris were the marketing agents for properties I was interested in, they said they were very good, but it was great to experience that for myself, and I wouldn't hesitate to recommend them or use their services in the future. Thank you to all at RAH for a great experience as a first time buyer! PS: And just to add some balanced constructive criticism - one point for improvement would be to have outgoing emails from RAH Sales set to reply-to the correct address, so I didn't have to keep putting the address in manually. Emails sent to the default address would eventually reach where it needed to go, but obviously with some delay. Jane did tell me about this, but it was confusing nevertheless!

Sarah · 7 June 2018

★★★★★ 5/5

Google

We found RAH to be spot on from our first enquiry phone call to walking out the door of our home they sold for us. into our new home that they helped us buy. We would strongly recommend them to anyone looking to buy and sell their house.

Chris · 2 December 2023

★★★★★ 5/5

Google

I had a great experience with Redmayne, Arnold, and Harris. They were very responsive with my requests and fair throughout my entire time renting. Being military I require a lot of things and they tended to all of my needs. Even til the very end they were extremely fair with my deposit and I got most of it back (they only took what was needed). Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 24 August 2021

★★★★★ 5/5

Google

We had an excellent experience to find a new place for our little family as we needed to move houses just before Christmas, kudos to the very responsive and extremely helpful agent (Amelie) from the RAH team who facilitated our referencing and contract agreement processes to be able to move within two weeks from the initial viewing appointment.

Luay · 31 January 2023

★★★★★ 5/5

Google

RAH was professional and helpful in all aspects of my recent house sale in Cambridge. I am particularly grateful to Steve Wells and Jane Bailey for their commitment, support and attention to detail throughout the entire process. All the staff I dealt with were polite, helpful and prompt to reply to any queries I had. Thank you.

Jennie · 2 March 2023

★★★★★ 1/5

Google

Wants to ask me to leave the property because I am high risk and sked for help during a pandemic. Discrimination at its finest Also stay away from 315 Milton Road if you don't like mould.

Marc · 6 June 2021