Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis agency is appalling, avoid at all costs. The costs of using this agency are astronomical and once you have signed up as a tenant, then prepare to be treated like dirt. I can't over emphasise enough just how horrific renting through Accent (or Leaders as they are now called) has been.
These people will try and take as much of your deposit as they can no matter how you look after the house!
However if you like a challenge, being treated terribly and paying through the nose for it. These are your first port of call! And don't forget to take photos and keep all emails!
Split221 · 19 June 2015
★★★★★ 3/5
GooglePros.
-- Tenancy agreement look pretty standard
Cons
-- Long time for reaction (could easily take a week to respond to email)
-- Forced "No deposit option" which is pricey
Aleksandr · 17 June 2022
Agent replied · 16 June 2024
Sir/Madam
We appreciate your honest feedback.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe have been renting a house with Leaders for almost one year now around St. Ives. Leaders was well-organized and prompt in responding to repairment requests etc. so very helpful.
Haoqi · 17 June 2022
Agent replied · 16 June 2024
Dear Haoqi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 4/5
GoogleFantastic support from the agent (Jamie) helping me find and move into my new flat. He matched our current household perfectly and I haven’t a bad word! ... sometimes property’s managers take a while to respond to emails but issues 9/10 get resolved.
J · 18 June 2019
Agent replied · 16 June 2024
Hi there, thanks for this great review. We're happy you found Jamie to be so supportive during your experience with Leaders Cambridge. It's a shame to hear some of the issues you have emailed the property management team about have taken a little while to respond to but we are pleased that they have been able to resolve the majority of your issues. We really hope you continue to enjoy renting with us. If there is anything else we can do for you at all, please do not hesitate to get in touch. Kind Regards, Leaders
★★★★★ 5/5
GoogleDominic and Beth have been amazing whilst helping me find a house to buy. They've been professional yet friendly from the start and have made the process far less stressful than I anticipated. Highly recommended.PositiveProfessionalism
Kirsty · 17 June 2021
Agent replied · 16 June 2024
Hi Kirsty, thank you for taking the time to leave a review for us about the excellent service you have received from Dominic and Beth at Leaders Estate Agents Cambridge. We're happy we could meet your expectations!
Thank you from the Customer Relations Team.
★★★★★ 5/5
GoogleLee Morris of Leaders Estate Agents
Cambridge demonstrates exceptional knowledge and a wealth of professional experience in residential property, buying or selling.
A natural flare for excellent customer service experience with attention to detail and a great asset to have on my team.
A big thank you for listening to my specific requirements and finding a home for me in as little as two days from viewing to purchase.
Mr Iqbal
Aza · 17 June 2020
★★★★★ 5/5
GoogleLeah provided great and friendly service! The whole process was relatively stress free compared to other lettings agents.
Max · 17 June 2023
Agent replied · 16 June 2024
Dear Max
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience moving into my rental property with Leaders in Cambridge. Bethany made the whole process simple and easy from start to finish. Would definitely recommend!
Tom · 18 June 2018
★★★★★ 5/5
GoogleLeaders is a lovely team, my main contact is Katie,
she is very friendly and professional, respond to your question really quickly, I highly recommend them !
Sha · 17 June 2022
Agent replied · 16 June 2024
Dear Sha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMatt Scott was extremely helpful throughout the process of finding a new property to rent and made the whole experience a pleasant one :)
Laura · 18 June 2019
★★★★★ 5/5
GoogleI have run a local relocation company for 15 years and Charmaine at Leaders is one of the most responsive, helpful and professional negotiators I have encountered. A pleasure to work with
Clare · 17 June 2021
Agent replied · 16 June 2024
Hello Clare Miller
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Leaders Estate Agents Cambridge
★★★★★ 1/5
GoogleHow bad service they are giving to me , I am 10 mins late to view, but even I haven’t receive any call from leaders letting, it’s too bad. You people have to understand our situation
Younes · 17 June 2020
Agent replied · 16 June 2024
Hi Younes, our apologies we haven't been able to respond to this sooner. It's a shame to read that you you've been unhappy with us and our team at Cambridge as a result of the experience you had when trying to view a property, we want to offer as much assistance as possible in our customers search for a new home and regret that we weren't able to do this for you. We'd really like to speak with you more regarding this matter so we can have a better understanding, of the situation and what went wrong, if you are willing to do so then please reach out to us on 01344758596 or write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
★★★★★ 5/5
GoogleCharmaine was very responsive, friendly and helpful as I got myself organized for a fresh start in my new place!
Veronica · 17 June 2020
★★★★★ 5/5
GoogleExcellent and professional advice from Andrè Payne from Leaders. Provides great support. V/Happy so far.
Luisa · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave Andre a review, I know that Andre always strives to provide a five star service and professional advice when matters arise.
★★★★★ 5/5
GoogleElliot from Leaders showed us a property. He was proactive in his communication, knowledgeable and made himself available at short notice for a viewing.PositiveResponsiveness, Professionalism
Nicholas · 17 June 2022
Agent replied · 16 June 2024
Dear Nicholas Young,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLeah and Leaders team were really helpful in finding me a property which matches my criteria. I always received quick replies for my enquiries.PositiveResponsiveness, Professionalism
Azme · 17 June 2022
Agent replied · 16 June 2024
Dear Azme,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders couldn’t be a more approachable company when looking for houses in the Cambridge area. Katie and the Team were so helpful and I left extremely pleased with the service I received. I would recommend them to everyone
Jamie · 18 June 2019
Agent replied · 16 June 2024
Hi Jamie, we are so happy to read such a great review about Leaders Cambridge, we are delighted to read that Katie and the team have been able to provide you with such a high level of service that you were pleased with. Our customers recommendations mean so much to us as a business we are delighted to have earnt yours. Thanks for taking the time to let us as well as other customers know about your positive experience. Kind Regards, Leaders
★★★★★ 1/5
GoogleReally poor using this company as a tenant. Attempted to place lots of charges against an inventory, which was dropped as soon as the case was referred to TDS. Avoid if renting.
Michael · 17 June 2020
Agent replied · 16 June 2024
Hi Michael, we're saddened to see that you did not have a more positive experience with us during your experience with us as a tenant. We're sorry that you weren't happy with the cost's put forward as deductions to your deposit, it can be noted these deductions were put forward on behalf of the Landlord as we were instructed by them to do so. The proposed deductions that had been put forward to the deposit were calculated from after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end of the tenancy and this report identified further cleaning was required under your responsibility as tenant, While a dispute was raised by yourself for adjudication I can see we were able to negotiate the release without the need for this. We'd like to offer our apologies for any dissatisfaction caused throughout your dealings with us and regret that you feel the service you've received haven't been up to the high standards expected of us. Kind Regards, Leaders
★★★★★ 5/5
GoogleLeah and the whole team were very helpful throughout the application process. I'd certainly use their service again.PositiveResponsiveness, Quality, Professionalism, Value
Rok · 17 June 2022
Agent replied · 16 June 2024
Dear Rok,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleIncredible service when we had some issues with our rental property , matthew scott couldnt have gone further for us . Service with a smile aswell!! Thanks matt . Keep up the good work you diamond.
Emily · 18 June 2017
Agent replied · 16 June 2024
Hi Emily, thank you for taking the time to leave a review. It's great to hear you are happy with the service you have received from Matthew, we will be sure to pass your kind words along!
★★★★★ 1/5
Googledont trust them! Very bad experience with this agency !
Irina · 17 June 2023
Agent replied · 16 June 2024
Dear Irina Di Stefano,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleNicki and Matt could not have been more accommodating in helping us through the process of renting a property via Leaders. We needed to move quickly and they made sure there were no delays, and advised through all the steps of the contract negotiations with our landlord, without fuss. Really pleased to work with them and enjoying our new home, would recommend!
Melissa · 17 June 2020
★★★★★ 5/5
GoogleI have had a very positive experience with Leaders throughout several years of our business relationship. I recommend them.
Tony · 17 June 2022
Agent replied · 16 June 2024
Dear Tony,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleLeaders gave me a very reasonable fee, and Charmaine delivered new tenants within days, with excellent communication throughout. A very professional and efficient service.
Lesley · 17 June 2021
Agent replied · 16 June 2024
Dear Lesley Quintana,
Thank you for the great review of our Leaders Estate Agents Cambridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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