Trusted Agent profile · Cambridge
★★★★★
607 reviews across 1 platform
140, Hills Road, Cambridge, CB2 8PB
Leaders Sales's office in Cambridge, at 140, is rated 3.9 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleAndre Payne at Leaders fully manages my property and does a great job. He is always professional, helpful and willing to answer any questions I may have. Highly recommended.
Dear Seb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeah at Leaders was very helpful and accommodating. She went out of her way to help me with my enquiries and always replied to my messages within 24 hours.
Dear Aarani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI'm due to move out and was told by my landlord to contact leaders. I've been doing that and ice heard nothing and I'm due to move out in over 2 weeks!!! Not happy at all with this process
Dear Danielle We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have asked the Property Management team to contact you in this regard as soon as possible. Kind regards, Customer Care Team
4/5
GoogleRented a flat for 3years our manager property (Sarah Peterson) was always excellent helping throughout our contract. Although Leaders has a lot of extra fees and tried to rent the property without deposit which meant a bigger monthly rent.
Hi Patricia, thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Care Team
5/5
GoogleOur experience with Leaders has been fantastic! Katie has provided us with a lot of support during our rental process, she has been in continuous contact and has answered all of our questions so efficiently. Thank you for your great service and friendly communication.PositiveProfessionalism
Dear Ellie Course! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Cambridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleWe moved in to our apartment in the dead center of Cambridge few weeks ago.Not only we are really happy with our place I cant thank enough to Leaders and their staff for the assistance and guidance given right from the time we contacted them few months back.They are very professional and genuinely helpful. Bethany whom we met initially and stayed in contact till she handed over the keys (and even after) is amazing.She truly was the fist impression to us of how helpful and resourceful Cambridge residents are to anyone moving in new .Katie who assisted with all pre and post paper work and other communications was so helpful and efficient too.Coming from a big city (Los Angles ) after living there for almost 20 years we thought we are down sizing to Cambridge for an year by moving to a comparatively smaller place. But little that we know we are right sizing for a new joyful experience. We love this city and its residents almost as our home town and feels like home already. Leaders ,Bethany and Katie offered us the first impression of how great Cambridge will be ,for that we are truly grateful .
5/5
GoogleStaff are approachable and helpful. Look for Amy Hart. She is very helpful.
Dear Rei Santisteban Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleWe viewed a property today and were very impressed with the lettings agent, Elliot. He was very personable, polite and answered all our questions really well considering he's only been there for a short time. Thankyou!PositiveResponsiveness
Dear, Emily Miles, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI rented an apartment , I am very satisfied, a team of professionals Hanna, André Payne, Daniel and they are very kind. Elena and Mihai.
Dear Mihai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was really easy to deal with Leaders for our tenancy agreement. Very competent and professional team. Would work again if need future tenancy agreement
Dear Josue Pereira Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI had arguably one of my worst customer experiences with this branch of Leaders. Getting hold of Teela the lettings manager is near on impossible. The company is terribly organised, with limitedly skilled individuals whom aren't able to provide a professional experience. When I moved in the flat was dirty, and didn't even contain 50% of the lightbulbs required. Of course when we left we were threatened that we needed to pay for bulb replacements in order to get our deposit back.... Oh, and to pay for additional cleaning costs. An absolute joke... I'd advise anyone to choose any other estate agent before dealing with these guys. They will charge you extortionate fees to move in, to move out and won't even help you when you need them... Oh and they won't provide you with a property fit for the public. We rented a house with extensive mould, and NO heating in the grip of the winter. When we asked for help we received patronising emails in return, and told to "look at the PDF I sent you".... The company is shocking.
4/5
GoogleI was assisted by an individual called Katie and she was very helpful, thorough and exceptional with admin. We were able to approve a wonderful home within a few days. Great service, polite and seamless. Thank you for the lovely service.
Dear Olivia Guerini, Thank you for the great review of our Leaders Estate Agents Cambridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleOur property manager, Amy, has been an absolute star. She works hard for us in all things, resulting in an outstanding resolution in everything she does. It's refreshing to have a property manager that works WITH the tenants to this extent. So many other companies teams seem to work AGAINST them.
Dear James Thanks for your feedback and also your kind words about Amy, she is a really valuable asset to us and we are glad you have found working with her refreshing. We look forward to continuing to work together.
5/5
GoogleWe had a very good experience of viewing properties with Leaders team . We really appreciate all the help from Elliot. He was very cheerful and happy to help, which we really appreciated :)
Dear, Jagruti Painter, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI did my first viewing with Elliot. He was helpful and professional. I’m still looking for a place, but I think Leaders are quite responsive and I hope to find the right place soon.
Dear Aabha Thank you for the great review about Elliot at our Leaders Estate Agents Cambridge branch. It’s fantastic to hear that we could provide you with a great service and hope we can assist you in future. Kind regards Customer Care Team
1/5
GoogleWorst agency to deal with. Job done be ignorant fools and idiots. Cant do their jobs properly, with an exception of one (Owen). Moved out of the house, 4 months ago still haven't received deposit. Gave us a house full of Issues and expects us to pay for the damage which was done beforehand, at the start of the contract we had to wait 3 extra weeks to move into the house after the initial date due to faults in the house. After moving into the house those 'so called faults' were not fixed and we didn't have a working alarm during the duration of the 11 month contract. Worst agency to deal with. My adivce would be to turn and run. They are over priced in what they offer and have no idea on what they are doing. If I could complain to a higher power I would and would probably get the company shut down. AVOID AT ALL COSTS.
5/5
GoogleLeaders were great and easy to deal with. Professional, helpful and friendly.
Dear Daniel Dee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKatie was incredibly helpful, offering me a number of additional solutions I hadn't considered and following up regularly with new postings during my relocation from Southern California. Recommend.
1/5
GoogleWorst agency to deal with. Job done be ignorant fools and idiots. Cant do their jobs properly, with an exception of one (Owen). Moved out of the house, 4 months ago still haven't received deposit. Gave us a house full of Issues and expects us to pay for the damage which was done beforehand, at the start of the contract we had to wait 3 extra weeks to move into the house after the initial date due to faults in the house. After moving into the house those 'so called faults' were not fixed and we didn't have a working alarm during the duration of the 11 month contract. Worst agency to deal with. My adivce would be to turn and run. They are over priced in what they offer and have no idea on what they are doing. If I could complain to a higher power I would and would probably get the company shut down. AVOID AT ALL COSTS.
5/5
GoogleExcellent service and pro-active responses from both Matthew Scott and Katie at the lettings department. Very pleased that a new tenancy was secured and the tenant move-in went smoothly. Much appreciated your effort and friendly communication.PositiveResponsiveness, Quality, Professionalism
Hello Barbara Thank you for your review! We love to receive positive feedback about the service you received from our team at Leaders Cambridge, your comments are appreciated. Many thanks Customer Care Team
4/5
Googlewould like to also thank team . Katie helped us in finding & throughout process. On requesting relocation early she understood problem & offered us flat before than committed. Improvement can be done by reducing external dependencies wherever possible.
Dear Jai Thanks for taking the time to leave us a review about Katie and the team at Leaders Cambridge and letting us know how we did. Kind regards Customer Care Team
5/5
GoogleAlthough I didn’t end up moving to Cambridge, Katie was so friendly and helpful when organising viewings and knew exactly what I was looking for. 100% recommend.
4/5
GoogleRecently completed a house purchasing from Leaders. Since it is a first time purchase, I do not have any previous experience to compare them with. I do not have any problem with Leaders during the whole process. I chose to use my own conveyancing solicitors I found after my own google research, so the only times I have to deal with Leaders were multiple time revisiting the house, which have been very straight forward. I did not ask too many questions but when I do they were very helpful to give me answers. I was not in a hurry of the process (I was busy at work and other commitments as well) so was not pushy on progress, but from time to time Leaders kept me on informed only the progress anyway, which I can only comment it was decent and thankful. After completion I discovered few things about the house which I had only wished Leaders could "proactively" let me know about, but by legal they are bounded to tell clients what they know so I can only assume they did't know rather than thinking "they were on seller side". It would be nice and make them an excellect EA if they conduct their own evaluation form both buy/sell prospective rather then depending on information they were told and asked. In conclusion I think they are good and their services can even improved to make them better.
5/5
GoogleBethany has helped me so much in finding a perfect rental property for me and my family. She has guided me through the whole process and answered all my queries quickly and in such a helpful manner. Great service, honest and helpful.PositiveResponsiveness
Hi Katie , Thank you for taking the time to review your recent experience with our Leaders Estate Agents Cambridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Cambridge
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
