5/5
Great experience with Hockeys, very efficient and competent. Matt has been a pleasure to deal with.

Trusted Agent profile · Cambridge · Cambridgeshire
Verified
★★★★★
583 reviews across 3 platforms
10 Mill Road, Cambridge, Cambridgeshire, CB1 2AD
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Hockeys Estate Agents's office in Cambridge, Cambridgeshire, at 10 Mill Road, is rated 4.7 out of 5 across 583 reviews on three platforms, including 475 Google reviews rated 4.7.
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Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
Great experience with Hockeys, very efficient and competent. Matt has been a pleasure to deal with.
5/5
There is a general consensus that estate agents are pretty shady and more than likely unhelpful and for most of my experiences with estate agents, this is the case. However I seemly managed to get the one estate agent that completely defied my expectation. Philip Dickinson has been dealing with my incessant phone calls week in week out for the past 4-5 months as we progressed with quite a nerve wracking process. It did not matter how many times I rang, how many times I asked for a clarification of the same thing or updates about the overall process. He always answered my phone call in a cheery and friendly manner, or always returned my call promptly. I can easily say that Philip has been the best estate agent I’ve ever dealt with and I would be lovely if I could both sell and purchase my house through him again, even as unlikely as that would be. I can not recommend Hockeys and Philip enough to anyone who was a nervous buyer like myself as they just take care of you and always have your best interests at heart. It’s been a pleasure to deal with him and again, I couldn’t recommend Philip enough.
5/5
My wife and I recently bought our first home through Hockeys, and we were delighted with it from start to end. We found that Hockeys provided plenty of additional property information, such as a detailed floor plan and a video of the rooms, which helped us choose the right property to consider and visit. Moreover, they provide a members' area within their website where it's possible to keep track of the properties seen and the offers placed. Philip Dickinson followed our purchase: one of the most excellent, friendly, professional and approachable human beings we have ever met. Philip was exceptionally good at informing us of the purchase's progress and guiding us through the numerous steps. Not only he always answered our many questions, but he did so very professionally and always with a smile. He never failed to return our calls and was always ready to provide updates as needed. Philip was excellent when things were running smoothly but proved to be outstanding when some issues arose during the process. He went out of his way to find a solution and, needless to say, succeeded. Based on our experience, we highly recommend buying a property through Hockeys, especially when dealing with Philip.
5/5
Me and my partner recently bought our new house through Hockeys and they were fantastic from start to finish. Philip was the agent we dealt with mostly and all I can say is how much of a nice and friendly man he was, with a great attitude for getting things done. The entire team were nothing but professional, diligent and always available to help with any of our needs. We sold our house through another local estate agent and after dealing with Hockeys, we wished we had used them to sell our house. Despite not using them for our sale, they still went out of their way to help us push our sale on as much as they were able to. Massive thanks to the team, you made our move so much easier. We are so excited with our new house and it wouldn't have been possible without your help!
5/5
We had the pleasure of dealing with Philip Dickinson at Hockeys who undertook the sale of our deceased uncle’s property. He showed compassion and understanding to our specific situation and maintained this throughout the whole process. We had complete trust in Philip, he made us feel comfortable and we found his expertise and proactive approach during the process to be invaluable, as he knew exactly what we wanted and what was important to us regarding the sale. He worked with complete focus, enthusiasm, and professionalism. During the quiet time while we were awaiting Probate (between offer and exchange/completion), he checked in with us regularly to keep us updated. I would highly recommend Philip for your house sale.
5/5
I chose Hockeys estate agent as I had previously used them 19 years ago to buy my home they have just currently sold. My house sold within the first week. Liam, Philip and Sean were always helpful, finding out what was happening when there were issues on our purchase. Hockeys did not give the hard sell as a lot of estate agents do. This is what I loved about them. The team effortlessly guided us through the process and remained next to us every step of the way. Their responses were always quick, concise and crystal clear. We are grateful for their speed and efficient services. We are extremely happy to recommend Hockeys to friends and family.
4/5
The estate agent was professional and…
The estate agent was professional and helpful throughout the purchase process. Communication was generally good and they were responsive when we had questions. Overall, our experience was positive and we appreciated their assistance in helping us complete the transaction.
5/5
Our house purchase was managed by Ben Osborne. He has always been in very good communication with us from the time we get to know each other during the property search. From the accepted offer until the completion date, our property purchase took just over 3 months' time and during this time Ben has been very helpful, informative, and quick to respond. We are very happy to have gone through this stressful purchase period with him and Hockeys. We also worked with the recommended solicitors of Hockeys and the service we got from them has also been great. Thank you very much, Ben and Hockeys!
5/5
It’s taken us a while to get around to it, but we’d like to thank all at Hockeys, and in particular Ben. Being first time buyers, Ben made us feel so comfortable that everything was under control, with effective communication and updates along the way. It became a relatively quick process in the end, and we have Ben to thank for that. Cheers!
Hi Ben, thanks very much. Hope you’ve both settled in well. Was great to help you secure your first home. Thanks again Ben
5/5
Valerie Watson - Hockeys was our agent of choice after an unfruitful couple of months with another agent. Alex and Joe were efficient and helpful from the beginning and kept us up-dated regularly. I'm very grateful for all their efforts, and for successfully finding a buyer for my house in record time. The whole process was completed in a relatively short space of time. Excellent work!
Thank you very much for your kind words and wishing you the best of luck!
5/5
I had a very positive experience with this estate agency throughout the purchase of my flat. The agent, Joao, did a great job mediating between the seller and myself, helping us reach fair compromises and keeping the process on track. A professional, reliable and reassuring presence throughout the process.
5/5
Jonathan Threadgold is the best property viewer. We are not local, and he is so friendly and patient to us. Since I had to go for viewing with my uncle auntie, we met him few times. Every time his service and attitude is great. Our offers were declined few times and he can still keep his professional smile to bring us to view other houses. Thank you for his help and thank you for all the staff in Hockeys too. Hopefully in the near future, we can buy a second home and meet him again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
We have had a fantastic experience buying our house through Hockeys. Philip could not have been more helpful and responsive, chasing all parts of the sale for us to complete within 8 weeks. A huge thanks to everyone at Hockeys who supported additional viewings, turned enquiries round quickly for us, and generally made us feel like nothing was too much bother. A final thanks to Philip for getting us over the line, you’ve been amazing!
5/5
We have had a fantastic experience with Hockeys for the sale of our 3-bedroom property - Philip and his team have been attentive and helpful throughout, providing a professional and thorough service. We had originally listed with another agent and not made any progress, and Hockeys came on board and secured us several competitive offers within a matter of weeks. The contrast between the two agents could not have been more stark - we felt cared for and looked after on a personal level which is rare to find in this industry. The post offer accepted care was also superb - Philip kept me updated throughout. We have just had the best Christmas present anyone could ask for - selling our house and moving to our new home! I could not recommend him and the Hockeys team more highly.PositiveResponsiveness, Quality, Professionalism
5/5
Poppy from Hockeys handled the purchase of our first home for my partner and I. This was a fairly drawn-out sale. Poppy was helpful & calming throughout and very responsive. It was a real help to be able to ask her questions & get guidance on different aspects of the process.
5/5
Me and my wife bought a house with the help of Hockeys. We couldn't ask for a better service. Especially the support provided by the sales manager Ben Osborne was outstanding. As first time buyers we were unaware with the proceedings and Ben was very approachable to answer all our queries. He maintained a good communication between our solicitors and kept us updated at each stage. Very happy with overall service.
5/5
Phillip and his team make everything easy, having known him personally for many years he is a truly a skilled realtor. The team at Hockeys are an entrenched part of the local community and there longevity in the market bears proof of there skills.
5/5
Massive thank you to the Hockeys team, we sold and bought with them and would highly recommend. We had a chain of 5 and there were some tricky moments but Harriet worked her magic and held it all together, and we are forever grateful. Thank you to Ben and Ellis too, for all their help at the start of the process. Thank you!!!!
5/5
Poppy was excellent - she handled a difficult sale perfectly, keeping me fully informed every step of the way. I'm very grateful to her - it made a tricky sale as straight forward as it could be.
5/5
The guys from Hockeys were very professional and we received prompt responses to all our inquiries. Poppy was great in facilitating our purchase and the communication between parties.
1/5
Awful service, I'm trying to buy my first house and I've already had a couple issues with them, they assume you just know everything about buying a house when you are a first time buyer, would never recommend.
Dear Mr Navarro Thank you for your feedback, and we’re genuinely sorry to hear that your experience hasn’t met your expectations. Buying your first home can feel overwhelming, and we do our best to support all buyers, especially first-time buyers, through each step of the process. To clarify, we did accept your offer, but during our discussions, you mentioned that you had an offer on another property and needed time to decide which one to proceed with. You also acknowledged that, if this home wasn’t right for you, someone else would likely be interested. As agents, we’re legally and professionally obligated to act in the best interests of our vendor, which includes ensuring that any sale progresses promptly and with certainty. We’re sorry this has left you feeling unsupported, and we appreciate the opportunity to clarify the situation. If you have any further concerns or would like to discuss anything in more detail, we’d be happy to speak with you directly. Kind regards, Liam Upton
5/5
We have finally exchanged on our house sale and purchase today (phew!), and what a conveyancing journey it has been to say the least, with complications all along the way. But Hockeys, and in particular Philip D at the Cambridge branch, have been nothing less than outstanding all the way through; they have dedicated a huge amount of time and effort in making sure this move actually happened (a minor miracle in itself!), and nothing was too much for them. Hockeys have proved to be exceptionally professional, highly responsive, and supportive all the way through - I can't recommend them highly enough. Thank you so much to you all (and especially Philip who we owe the largest drink to!) - it's a massive thumbs up from me! :)
5/5
Without doubt the best service I have experienced from any business, ever! Jeremy, Harriet and Liam were so incredibly helpful every step of the way. We had considered going via an internet agent but SO glad we didn't. Hockeys will give you an honest appraisal of your property and know how the market is functioning to help ensure a speedy sale. They then chase and manage everything really well, with speedy communication that helps put your mind at rest during a very stressful time. Feeling very blessed by the team at Hockeys and wouldn't hesitate to use them again. I would also highly recommend Mike Orbell, who fought tooth and nail to get our mortgage through on time, and Karen and Ashley at Hayward Moon Conveyancers who were equally tenacious and communicative. A dream team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I used Hockeys recently to sell my house. Ellis, Ben and Harriet were helpful and very good at communicating and explaining the process throughout. The photos and video they took were very professional. They were also happy to escort all the viewings to allow me to keep working. Although I didn't require many viewings as my house sold very quickly as they were also able to find an interested buyer as it just went onto the market which was great. Thanks for helping make a smooth house sale.
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