Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional Service by Alan Deadman for Door handle Repair
I recently had the pleasure of engaging Alan Deadman (from Hill) to fix the handles on my doors, and I must say, his work was nothing short of fabulous. Not only did he meticulously repair all the malfunctioning door handles, but he also took the initiative to inspect and confirm that every other lock in the house was in perfect working order.Alan's attention to detail and commitment to ensuring complete functionality impressed me greatly. He demonstrated a high level of professionalism and skill in his work. The peace of mind that comes from knowing all the locks are secure and functioning correctly is invaluable.I would highly recommend Alan Deadman for any lock repair needs. His thorough approach and excellent customer service truly set him apart in his field.
Teja · 24 January 2024
★★★★★ 5/5
TrustpilotRichard was fantastic
Richard was fantastic, quick & clean. Thank you!!!
Surelydivine · 5 June 2026
★★★★★ 5/5
TrustpilotGreat professional and considerate
Daniel Philips assisted us today, and the job is excellent. He solved all the listed problems, and even figured out another place that need to be fixed. He is responsible and considerate, professional and versatile; after more than 4 or 5 tasks, everywhere remained clean! Thank you so much Daniel!
Hongjing · 27 November 2023
Agent replied · 10 June 2024
Hello Hongjing,Thank you for your positive review. It's great that Daniel has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotGood service fixed quickly
Sarah · 12 October 2026
Agent replied · 15 October 2026
Dear Sarah,
Thank you for taking the time to leave us a review. We’re pleased to hear that you were happy with the service and that the issue was resolved promptly.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGreat service
The service was quick with good communication from booking the repair to having the job done. Alan Deadman was very friendly, polite and did a great job fixing my balcony slab. Great customer service overall.
Kay · 6 September 2024
Agent replied · 10 June 2024
Hello Kay, Thank you for your review. Raalf will be pleased to hear.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotAftersales Support
Following the purchase of our property, Hill provided and is still providing great aftersales support. We have identified few cosmetics issues following our move and all recorded both at the first and 7 day visits. A visit for the repairs was arranged shortly and most of the items were fixed. I would especially like to praise Simon who was so kind and helpful dealing with the issues promptly.
Rasim · 24 February 2026
★★★★★ 5/5
TrustpilotRichard Ryan was great
Richard Ryan was great! Very friendly and helpful!
Vimalan · 28 May 2026
★★★★★ 5/5
TrustpilotThank you Georgia 🙏🙏
We met Georgia around completion. And she was our dedicated customer service contact to report any issues or otherwise. From bottom of hearts, thank you so much Georgia for helping us settle in, being there to not only listen to our issues but getting them actioned in a timely manner. And for going beyond in getting us help in some of own chores (fittings, decor, poles etc.) You have made the buying experience with Hill 10x better!! 🙏🙏🙏
Karan · 6 February 2024
★★★★★ 5/5
TrustpilotGreat service from Alan Deadman
Laurence · 2 October 2026
Agent replied · 15 October 2026
Dear Laurence Teeney,
Thank you for taking the time to leave us a review. We’re really pleased to hear that Alan provided such great service and that you were happy with his work. We’ll make sure your positive feedback is shared with Alan.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThis is the second time I've had the…
This is the second time I've had the pleasure of having my curtains and blinds fitted by Mr. Mike Lewis on 22 May 2024. As before, the job was excellently done. Mike was friendly, professional, and demonstrated a high level of skill and attention to detail. I'm 100% satisfied with the results once again and highly recommend his services for anyone needing top-notch curtain and blind fitting. An outstanding job every time!
Wai · 29 May 2024
★★★★★ 5/5
TrustpilotWas a good man andy richard
Abdul · 21 September 2026
Agent replied · 25 September 2026
Dear Abdul Mohammadi,
Thank you for your lovely feedback. We're pleased to hear that Andy and Richard provided a positive experience. We'll make sure your kind words reach them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotA job well done!
Mike Lewis was fantastic today.He was kind, professional and reassuring.When he couldn’t find what he needed to finish the job locally - he drove across Cambridge to source it and kept me informed the whole time!I wouldn’t hesitate to have Mike complete work in the property again.
Donna · 21 December 2023
Agent replied · 10 June 2024
Hello Donna,Mike will be pleased to see your review, and we are happy to hear his service was professional.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotExcellent service
Today I had Terry Evans from Hill visit to address some minor defects to my property; namely some faulty door hinges, a loose fitting on the balcony and stiffness of my front door and lock. Terry was fantastic, he arrived on time and was patient while I returned home from the school drop in the morning. He was very friendly and we had a good chat in between him completing his work, turns out we're both local boys and his dad knew my dad, and his son was in the year below me at school.Terry went the extra mile to go and get some hinges which he needed to complete the work from the shops rather than having to make another visit and solved the stiffness issue with the front door and lock to make it fire safe. He was kind enough to tidy up after himself even though I said I'd handle it. What a great man, Hill are lucky to have him as an employee as he provides a friendly and thorough service and he has a great reputation in my eyes.
Slim · 14 November 2023
★★★★★ 5/5
TrustpilotGeorgia Philips in Customer Care is good
Georgia Philips in Customer Care is really responsive and helpful. She came to site and visited us a few times to see what our issues were, which is very important as we feel that she understood the issues and our needs and she tried her best to help us follow up on our issues. She usually would be able to get the right people on the job and fix our issues for us. It makes a huge difference comparing to others who may seldom go on site and who might not be able to differentiate one client from another and remember the issues.
CW · 14 November 2023
★★★★★ 5/5
TrustpilotSarah Key is responsive and awesome
Our new flat has quite a number of minor issues to be fixed which we have been discovering them day after day which means that we have been sending them to Sarah continuously instead of one go. Sarah has been very patient, properly recorded all these issues and assigned to the corresponding parties to handle. She is very caring and is always trying to keep track on the status. Sarah won't hesitate in chasing the vendors for an update for us. She has made our lives much easier in the process.
Cyril · 13 November 2023
★★★★★ 5/5
TrustpilotRichard was very quick and efficient.
Alice · 28 May 2026
★★★★★ 5/5
TrustpilotI recently had Alan Deadman come and…
I recently had Alan Deadman come and fix my locks on my property, and he was fantastic. Alan was super friendly and lovely to speak with. He showed up right on time and got the job done quickly and efficiently. He explained everything he was doing, which I really appreciated. The new locks work perfectly, and I feel much safer now. An all around really nice guy.
Chloe · 25 July 2024
★★★★★ 4/5
TrustpilotAndy did a fantastic job.
Stephen · 18 September 2026
Agent replied · 25 September 2026
Dear Stephen McDavid,
Thank you for your lovely feedback. We're delighted to hear that Andy did a fantastic job and was friendly and punctual. We'll be sure to pass your kind words on to him.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotGarden door and LED repair by Bradley Sullivan
The garden door was having some issues with the metal piece at the frame being loose and damaging it when being open or closed. Luckily Bradley Sullivan was here today to save the day. He figured out what was going on with the door and he found an ingenious way to put the different frame pieces back in place. After this, the door frame was completely flat and firm, with the screws perfectly aligned.Then he came back to fix the LED light under the kitchen cabinets which fell down the previous day without much of a warning. He used a strong adhesive and gave a layer of paint to cover the few bits the previous adhesive tape had pulled off the wall.
Javier · 26 October 2023
★★★★★ 5/5
TrustpilotWindow Repair
Andy and Phil were fantastic, they quickly diagnosed, repaired and made good the problem over the course of 3 visits. They were always friendly and polite. They kept us informed of progress and ensured we were happy with the work completed. A 5 ⭐️ service.
Megan · 19 December 2023
Agent replied · 10 June 2024
Hello Megan,Thank you for your positive review. It's great that Andy and Phil have been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotFAIK AND CLAIRE WINGS
Jegatheeswary · 16 September 2026
Agent replied · 25 September 2026
Dear Jegatheeswary Rajkumar,
Thank you for taking the time to leave us a review. We're delighted to hear that Faik and Claire provided an excellent service and that you were happy with their work and communication. We'll make sure your kind feedback is shared with them both.
Regards,
Hill Customer Service
★★★★★ 5/5
TrustpilotThank you Brad
Mr Bradley Sullivan who works for Hills is always on time, prepared and ready for action. Very respectful towards our house and the fact we sometimes work from home. Carrying and supporting with attention to detail. Best man for the job! Thank you
Dominika · 16 January 2024
Agent replied · 10 June 2024
Hello Dominika, Thank you for taking the time to leave a review. We will pass on your kind words to Bradley.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotGreat Service from Richard
I had noisy piping which needed sorting. Richard was extremely helpful and polite. He inspected the area and explained the steps he would take to resolve the issue. He sound proofed the area with loft insulation. Richard was extremely efficient and also offered to oil my door hinges while he was here. I am very happy with the service he provided.
Alina · 1 October 2024
★★★★★ 5/5
TrustpilotRaalf was prompt on time and did a…
Raalf was prompt on time and did a thorough investigation of the issue, he found the culprit which we both thought solved our issue. Through no fault of his own, the issue is still present, but I can’t fault how hard he tried to find the issue and fix itz
Michael · 25 July 2023
Agent replied · 24 August 2024
Hello Michael,Raalf will be pleased to hear your positive review.Many thanks,Hill Customer Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
