Hill Residential Limited Cambridge reviews

★★★★★ 5/5

Trustpilot

Mike Lewis is a STAR!

Mike is very experienced and knowledgeable. He was very patient to go through all the defects in my house. He also gave me some tips on how to maintain the house. His work is World Class! We are very grateful to have him to fix our home.

OC · 12 January 2023

★★★★★ 5/5

Trustpilot

Thanks

We moved into the new apartment in September of 2023. We have been very pleased with the help of Laura and Sarah Key in resolving some of the issues that came up. Sarah is especially prompt in her responses, and the problems were solved satisfactorily. I would like to applaud Sarah's conscientious attitude and helpful manner.

Mr · 17 July 2024

★★★★★ 1/5

Trustpilot

Very disappointed with after Sales Service

I bought 2 bed house in Lampton Parkside Development in Hounslow. I’m very disappointed with the kind of service I am getting for the defects I reported during warranty with first 6 weeks. It was all very nice and prompt for minor ones. When I reported that there is a crack in basin of one of my bathroom. They promised to replace it. After some chasing, one guy came and replaced the basin but didn’t apply the glue filling around it. He said call customer care and they will send someone else. Again after some chasing customer care said someone will come in one or two weeks until then I cannot use this bathroom as water may run down the basin. Finally the guy came and did the glue filling but did very bad job and left a crack on my basin counter top. When I escalated the quality of work, they again promised to fix it and again the chasing starts. This time I have been chasing for 2 months since December 2023, only answer I hear from customer care is we are waiting for the quote from our vendor. Which vendor takes 2 months just for the quote of this small job. Even if it’s true, doesn’t Hill has the responsibility to take some action against the Vendor ?

Jitendra · 8 February 2024

★★★★★ 5/5

Trustpilot

Amazing service from Claire Wiggins

We have always received a lovely and professional service from Claire, she is a very good asset for Hill , excellent customer service , she does coordinate the team very well.Thank you very much Claire and the team for looking after us all these years , we do appreciate a lot for your assistance and support.

Yucel · 8 July 2024

★★★★★ 5/5

Trustpilot

Follow up visit support

Michael Perry, Georgia, and Claire made a huge effort to get more of our snags completed, even the smallest ones. Michael made sure to paint a whole wall section instead of just a patch. Thankfully, his consideration made all the difference.

Kieran · 30 June 2023

★★★★★ 5/5

Trustpilot

First time I have bought a new build…

First time I have bought a new build house, and have non stop questions for the team at Hills Group (CB10) Audley Green. No ask is too much trouble for them, and they really support you every step of the way.

Wayne · 30 May 2026

★★★★★ 5/5

Trustpilot

Bradley is the right man on the Ground

Bradley is a diligent man really. He helped fix most of defects in paintwork n door issues during his last few visits. He was really the man on the ground to the right things efficiently n patiently. Thank you n very appreciated. And very glad to talk to him.

Desmond · 4 October 2022

★★★★★ 5/5

Trustpilot

Paul Lambert made my day!

Paul Lambert came early in the morning to removed the swelled wood curtain because of the moisture. He repainted several places including the ceiling and the frame of the main door. It is now like new and my wife is happy with that. Paul is nice and did very beautiful work. Thanks!

Man · 6 September 2024

★★★★★ 5/5

Trustpilot

Very helpful service

I’ve recently moved in to my new home and as it is with new builds, there are some defects which I reported and have had an appointment booked with one of the team to attend and fix them. Today I’ve met Faik one of the Hill’s team members. He’s been amazing, very chatty, happy and helpful. He went above and beyond in his service, answered all my questions, reassured me in my doubts and also helped me resolve a little issues I had.

Friend · 19 December 2023

★★★★★ 1/5

Trustpilot

Absolutely worst team I have ever come…

Absolutely worst team I have ever come across. So unprofessional and the quality of work is terrible. They have no eye for detail and their lack of communication is appalling. We have had a number of their team saying that they are the worst company. They push jobs around and not complete what needs to be done. They acknowledge there are issues and promise to fix it but then you are ghosted. Some of the individual staff are nice and they don’t have anything to do with it but their management is the worst. Our house has issues that they have acknowledged needs to be fixed however, they keep passing on to person to person and they don’t fix it. I would never recommend them.

Lana · 18 December 2023

★★★★★ 5/5

Trustpilot

I recently had a major repair on my…

I recently had a major repair on my home. It was expertly managed and the work completed by Andy Delaforce and Phil Way. They work together seamlessly, with such a happy and self assured way I was filled with confidence that they would get the job done with great success. They were courteous throughout the 3 day project and very respectful of my home and did everything to tidy up after themselves every day. The job seemed to go very well, even through very challenging wet weather, they got it done with a smile on there face. Also shout out to the customer service team at Hill, I was very happy with the entire experience with Hill. Many thanks 😊

Colin · 13 December 2023

★★★★★ 5/5

Trustpilot

Great workmanship by Bradley

The work was done in October 2022 but I can't put more than a year back; however I don't want this review to be missed just because I forgot to write about it: Bradley and his colleague did a fantastic job replacing part of the kitchen worktop when it was found to have a defect. Work required was complex and sensitive but he managed to put everything right and at some level better than it was before. Hill should be proud to have people like him.

Thanassis · 10 December 2023

★★★★★ 5/5

Trustpilot

Great virtual customer service!

Was unable to come in but Nasir Uddin video called me, he did a great job despite not being in person.

Korhan · 24 September 2026

★★★★★ 5/5

Trustpilot

Andrew did an amazing job replacing the…

Andrew did an amazing job replacing the plasterboard in my utility room. The room looks brand new. I highly recommend him!!

Dennis · 23 September 2026

★★★★★ 5/5

Trustpilot

Mr Peter Miller is very professional and helpful.

Mr Peter Miller is very kind, helpful and full of humor. Not only did he repair the shower head, but he also provided many brilliant solutions to clean the bathroom and kitchen surfaces. Thank you for his enormous help.

JC · 31 May 2023

★★★★★ 5/5

Trustpilot

good customs service

I moved the Hill property more than three years ago. Recently encountered a slight leak in the room of the annoying thing, also because it has been in for several years, Hill Customer Service Coordinator Nicole Spanou is still eager to find the then service provider for me to solve the difficulties!

Shawn · 22 July 2024

★★★★★ 5/5

Trustpilot

Raalf

Raalf was brilliant. He was punctual, worked efficiently and did an excellent job. He also showed me the before and after pictures of his work explaining what has caused the problem and highlighting what he had done to ensure this didn’t occur again. I was very grateful for this.

Ali · 9 September 2024

★★★★★ 5/5

Trustpilot

Bradley Sullivan was very professional…

Bradley Sullivan was very professional and did a good job in fixing the mould built up underneath the silicone sealant in the shower area. Thank you for fixing this issue

Ramya · 8 January 2024

★★★★★ 5/5

Trustpilot

Richard was very polite and courteous

Richard was very polite and courteous. He executed the repair efficiently and cleaned up and touched up the area after. Thank you Richard!

Jiaxen · 24 May 2024

★★★★★ 5/5

Trustpilot

Richard’s work at 1 Northam Avenue

Richard was Professional, friendly and polite attending 1 Northam Avenue this morning, he went above and beyond to fix the problems and explain why it was happening as well as adding extra to his work load. I am very happy with his work and would recommend him to anyone in the area.

Luke · 8 July 2024

★★★★★ 3/5

Trustpilot

Great service, just a shame it took so long to get it

We had a problem with our back door that took 2 years to get to a resolution. It's frustrating it took this long when Mike Lewis (who deserves 5 stars) came and fixed it within half an hour. He is an asset to Hill with his very friendly manner and thorough understanding of the problem and how to fix it. If we'd had a visit from Mike 2 years ago, this would have been a 5 star review!

SK · 22 December 2023

★★★★★ 5/5

Trustpilot

Michael Chapman was very helpful today

Michael Chapman was very helpful today! Attentive to details and even fixed my broken tap while he was waiting for the patching he did to dry! Thank you so much!

Toni · 21 December 2023

★★★★★ 5/5

Trustpilot

Mike Lewis

The work carried out by Mike was again superb in all aspects. The end result was outstanding and certainly worthy of a 5 star rating. Thank you.

GH · 22 February 2024

★★★★★ 5/5

Trustpilot

Kitchen ceiling 41Howells Way

Kelvin came to finish painting our kitchen ceiling which had been repaired following a water leak. He turned up on time and did an excellent job. He was courteous and polite and friendly. He deserves praise and reward for his work and manner. He is a credit to your company. Thank you Kelvin.

Website · 11 June 2024