Trusted Agent profile · Cambridge
★★★★★
1,208 reviews across 1 platform
Newmarket Road, Cambridge, CB5 8AA
Hill Residential Limited's office in Cambridge, at Newmarket Road, is rated 4.9 out of 5 across 1,208 reviews on 1 platform.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
TrustpilotAn very experienced and helpful operator
In the last two days, Michael Perry was helping to replenish the doors and wood frames. He also painted the splash board in the kitchen as there was splash marks. We found Michael is very polite, skilful, very experienced, helpful and is willing to go extra mile. Kept us informed about what he was doing and why. He has sense of humour. Highly recommendable.
5/5
TrustpilotWe recently purchased our flat through…
We recently purchased our flat through Hill  and had an overwhelmingly positive experience. The entire process, from reservation to completion, was seamless and expertly managed. Hoss and Newvaina demonstrated professionalism, responsiveness, and helpfulness at every step.
5/5
TrustpilotReliable and on time
Michael Perry has been very reliable so far. He made sure that our door edging was glued in tight. He was considerate to have a mat on the floor for protection as well.Appointment setup was also convenient. And I received a confirmation message and reminders a day before and on the day.
5/5
TrustpilotCustomer service at Hill
Customer service at Hill coordinated by Nicole Spanou is simply the best. Nicole is highly organised professional, she is knowledgeable and provides timely and efficient customer oriented service.
Hello Tatiana, Thank you for your feedback. We are so happy Nicole was able to provide you with her expertise and demonstrate Hills commitment to excellence. We shall be sure to pass on your kind words.Many thanks, Hill Customer Service
5/5
TrustpilotHills were very quick in responding to…
Hills were very quick in responding to my email regarding an issue I had with my dishwasher installation and arranged a visit promptly. Peter Miller who attended was professional and friendly, listened to my explanation of this issue, fixed it and explained what he had done. Overall very happy with service I received.
4/5
TrustpilotBathroom touch-up
Peter was helpful and courteous and did a good job touching up the bathroom with new sealant and paint where the wall had been marked. It looks as good as new again. Only criticism is that it took rather longer than I expected (because of having to wait for paint to dry)
5/5
TrustpilotGreat work from Michael and Hill
I had a small issue with my sink and Michael Perry was sent to sort it ourt Michael was really helpful and took my problem very seriously even though it was only a minor issue. Really appreciate the work done by Michael and Hill more generally.
5/5
TrustpilotBen Aken was very patient as the door…
Ben Aken was very patient as the door was very stiff. He oiled both doors and taught me how to close the door. I am happy with his services and I am happy to recommend him to help me again if any problems or recommend him to anybody else.
5/5
TrustpilotHad some work done in the house today…
Had some work done in the house today by Faik. He was absolutely brilliant! Very professional and was more than happy to answer my questions. The work Faik completed has made such a difference to the house. Thank you so much Faik! He is definitely an asset to the company.
5/5
TrustpilotTimely and courteous service
Simon Cowdrey was my technician for a bathroom floor leak in my flat. On both occasions, Mr. Cowdrey arrived on time and explained each step of the investigation and repair process to me prior to taking action. He was friendly and courteous in all our interactions. A true professional!
5/5
TrustpilotThanks to Hill customer service…
Thanks to Hill customer service especially Keeley and operatives Simon and Bradley for their recent support. Sorry it’s taken me a while to post this review.
Hello Mrs A, Thank you for taking the time to leave a review, we appreciate your feedback. We will be sure to pass your kind message onto Keeley, Simon and Bradley. Many thanks, Hill Customer Service
5/5
TrustpilotThank you Peter Miller!
Big thanks to Peter Miller who has attended several times to fix snags in my new apartment. Very friendly and helpful and always going the extra mile to fix other things around my apartment. Thank you!!
Hello, Thank you for your feedback, we are glad Peter has provided our usual high levels of customer service. We wish you all the best In your new Hill home. Many thanks,Hill Customer Service
5/5
TrustpilotPeter Hill and Grahem
I had a visit today from Graham and Peter Hill. They done an amazing job with treating and protecting the defects in my Property and handled everything with care. Resolved all of the defects that were raised, reported in detail of the next steps. Really appreciate all the tasks they completed in good time.
5/5
TrustpilotHappy with the fixes by Mike Lewis
We needed few small fixes to be done to our home: painting, filling small hole in the wall. Mike was very friendly and proffessional. He respected our property and ensured to do not damage anything and cleaned after himself. All the work has been done to very good standard.
5/5
TrustpilotAlan Deadman from Hill
Alan Deadman from Hill came over to help fix our window and was absolutely lovely and friendly. He took his shoes off at the door without needing to be asked and answered all of my annoying questions! Even though the job turned out to be bigger than first thought and he was unable to completely fix it he talked me through everything and I would be more than happy to have him over again. Very pleased!
Hello Blake,Thank you for your positive review. It's great that Alan has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotGreat service
Great customer service by the whole team and good quality build. Friendly and communicative. Special thanks to Claire, Charlie and Alan for helping my move to go smoothly and being responsive to queries.
Hi Lauren,Thank you for your review. We will be sure to pass on your kind words to everyone involved.Many thanks,Hill Customer Service
5/5
TrustpilotMichael Chapman and Andy Delaforce
Michal is amazing and he is very very dedicated in his work that he do, I strongly recommend him, Michael kind of person adding value to Hill’s strong customer service that they already provide and famous for their quality delivery and after care…
5/5
TrustpilotEnd of warranty repairs
Raalf Fallaha was lovely very friendly, kind and helpful fixed the issues quickly with no problems. Professional and polite thanks very much for your help
Hello Della,Thank you for your review. We are happy to see you were pleased with Raalf's work.Many thanks,Hill Customer Service
5/5
TrustpilotPolite, on time and professional
We had some defects that need to be done. Simon Cowdrey was helping us to install our fridge cabinet door. He is polite and punctual as we told him that we have to go back to work and he is able to do his job professionally and on time.Thank you Simon x
5/5
TrustpilotMike Lewis is one of the best…
Mike Lewis is one of the best contractor I know. He carried the work in a very effective way. We were more than satisfied for all his efforts.
Hello Kunal,We will be sure to let Mike know you were pleased with his work. We appreciate your feedback.Many thanks,Hill Customer Service
5/5
TrustpilotMike Lewis did a great job! 👏
Mike was sent by Hill for paint and mastic work, and also to mend the watery patch on the ceiling due to a leak. He a did great job - stellar clean work and also was kind enough in helping us with setting up a board on the wall. Thank you Mike 🙏
5/5
TrustpilotMichael Chapman review
Michael Chapman was extrenely professional and friendly. Michael arrived exactly when I was expecting him and completed all jobs required, and even went further by helping us with an additional issue we have recently found with an internal door which he did not have down to do. We really are grateful for that.
5/5
TrustpilotFinally a worker that cared about the job
After many awaited months to get end of defects complete. I am pleased to say Darnel was a delight to have repair said defect together with the incompetence of previous workers attempt. He actually listened and took time and care to use correct tools for the job.
5/5
TrustpilotExperienced and Efficient Handyman
Having the property handed over to me after legal completion, we have been taking good care by the Customer Relations Team. The handyman Mike Lewis was working professionally and efficiently, helped us the installation of stuffs for the property on 16 July 2024. Good job Mike!
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