Trusted Agent profile · Cambridge
★★★★★
1,208 reviews across 1 platform
Newmarket Road, Cambridge, CB5 8AA
Hill Residential Limited's office in Cambridge, at Newmarket Road, is rated 4.9 out of 5 across 1,208 reviews on 1 platform.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
TrustpilotHills snaggers are the best
Michael chapman was brilliant today and was so professional thank you
Dear Terrie Stuart Vant, Thank you for your lovely feedback. We're so pleased to hear that Michael was brilliant and demonstrated such a professional approach during his visit. We'll make sure your positive feedback is shared with him. Regards, Hill Customer Service
5/5
TrustpilotFaik and Claier wings is very friendly…
Faik and Claier wings is very friendly and helpful thank you
Dear Mass Shamal, Thank you for your review. We're happy to hear that Faik and Claire were so friendly and helpful. We'll be sure to share your feedback with them both. Regards, Hill Customer Service
5/5
TrustpilotSnag List Completed with Courtesy and Class
We recently had our snagging list completed by Hill employee Peter Miller who was absolutely excellent. Courteous, professional and hard-working, Peter worked through a list of fixes to our property, keeping all areas clean and tidy.Peter was as absolute credit to the company he represents and having him work in our home for three days was no disruption at all to us, despite working from home and tending to three children and a dog.It says a lot about the company that they hire this calibre of individual.Many thanks!D&A
5/5
TrustpilotBradley was very professional
Bradley Sullivan was very professional and polite this morning and has done a first class job repairing some damage to paintwork done accidentally by removal men when we moved in.
5/5
TrustpilotBig thanks to Andy (Andy Delaforce)
Big thanks to Andy (Andy Delaforce) for his excellent handyman work! He was very responsible, professional, and paid great attention to detail. He carefully fixed all the defects around the house, and made sure everything was clean and tidy before finishing. Truly reliable and neat.
5/5
TrustpilotExceptional service
Andrew from The Hill Group arrived promptly and carried out the boxing of my MVHR system with expertise and fantastic attention to detail. The job was completed in a timely manner and Andrew left the area in a very tidy state.
5/5
TrustpilotWas amazing experience from Richard…
Was amazing experience from Richard today was very helpful
Dear Cerys, Thank you for taking the time to leave us a review. We’re delighted to hear that Richard provided such a positive experience and was helpful during his visit. We’ll make sure your kind feedback is passed on to Richard. Regards, Hill Customer Service
5/5
TrustpilotMoisture issue fixed by Andy Delaforce
Had a moisture issue on a skirting board due to a leak and Andy Delaforce came to fix it, he did a brilliant job, very friendly and professional. Thanks Andy
5/5
TrustpilotFantastic!
We were assisted today by Michael Chapman to do a few snagging jobs for us. Michael was very professional and knowledgeable and actually done a couple of extra bits of snagging for us that weren't on his list. His workmanship was very good.He was also a thoroughly nice guy.Mr and Mrs Turner
Hello Mr and Mrs Turner,We pride ourselves on great customer service and we are pleased this was delivered by Michael on his recent visit to your home. We really appreciate your feedback.Many thanks,Hill Customer Service
5/5
TrustpilotBarry from East London was great…
Barry from East London was great despite the lack of coordination from Hill, he had poor instructions and my petitions for what needed to be fix as it was not fully communicated to him. All resulting in me being left unsatisfied with the job itself even though Barry was lovely and very capable of the job, what was done was done well by him, but multiple things were left unfurnished because of the lack of communication. I am not please by the way Hills has managed my issues.
5/5
TrustpilotMaggie Sun and Chloe G were outstanding
Maggie Sun and Chloe G were outstanding in helping us find our perfect house. They were incredibly patient with us while we considered our options and decided on the right house for us. We dealt with Chloe mainly, who was so kind and personable, and absolutely lovely to our two little girls who had to attend site visits and meetings with us due to lack of childcare. She also understood this decision was going to affect them as well as us, and helped my eldest get excited about her new home! During the weeks that followed, Chloe helped the exchange process go incredibly smoothly; there weren't any questions she couldn't answer and she was well versed in all the conveyancing side of things etc. She also worked hard contacting the solicitors on our behalf when applicable. After completion she even checked in to see how we were settling in and enjoying our new home. We never felt like we were part of a conveyor belt. Thank you Chloe (and Maggie)
5/5
TrustpilotVery happy once again with Hill
Very happy once again with Hill. Kelvin came to fix an issue with our front door. The issue turned out to be cosmetic but Kelvin still rectified the appearance by going out to source the correct paint after filling the gap which had appeared by the door hinge. Kelvin was very polite and helpful and kept me updated at all times. Thanks very much Kelvin.
Hello Hellsbells, Thank you for taking the time to leave a review, we are pleased you received our usual high levels of customer service. Many thanks, Hill Customer Service
5/5
TrustpilotRichard was fantastic
Richard was fantastic, quick & clean. Thank you!!!
5/5
TrustpilotGreat work carried out correcting our ceiling issue
Michael Chapman from Hill did an excellent job correcting our ceiling issues. He arrived first thing to start the job, was friendly and kept me updated at all times on the progress. The lounge was left clean and he'd ensured to keep everything covered whilst doing the job. Very happy with the work carried out and would highly recommend Michael.
Hello,Thank you for leaving such a pleasant review. We will let Michael know the kind words you left about him doing such an excellent job.Many thanks, Hill Customer Service
5/5
TrustpilotExceptional Service by Alan Deadman for Door handle Repair
I recently had the pleasure of engaging Alan Deadman (from Hill) to fix the handles on my doors, and I must say, his work was nothing short of fabulous. Not only did he meticulously repair all the malfunctioning door handles, but he also took the initiative to inspect and confirm that every other lock in the house was in perfect working order.Alan's attention to detail and commitment to ensuring complete functionality impressed me greatly. He demonstrated a high level of professionalism and skill in his work. The peace of mind that comes from knowing all the locks are secure and functioning correctly is invaluable.I would highly recommend Alan Deadman for any lock repair needs. His thorough approach and excellent customer service truly set him apart in his field.
5/5
TrustpilotGreat professional and considerate
Daniel Philips assisted us today, and the job is excellent. He solved all the listed problems, and even figured out another place that need to be fixed. He is responsible and considerate, professional and versatile; after more than 4 or 5 tasks, everywhere remained clean! Thank you so much Daniel!
Hello Hongjing,Thank you for your positive review. It's great that Daniel has been able to demonstrate Hills commitment to excellence. We will pass on your kind words. Many thanks, Hill Customer Service
5/5
TrustpilotAftersales Support
Following the purchase of our property, Hill provided and is still providing great aftersales support. We have identified few cosmetics issues following our move and all recorded both at the first and 7 day visits. A visit for the repairs was arranged shortly and most of the items were fixed. I would especially like to praise Simon who was so kind and helpful dealing with the issues promptly.
5/5
TrustpilotRichard Ryan was great
Richard Ryan was great! Very friendly and helpful!
5/5
TrustpilotGreat service
The service was quick with good communication from booking the repair to having the job done. Alan Deadman was very friendly, polite and did a great job fixing my balcony slab. Great customer service overall.
Hello Kay, Thank you for your review. Raalf will be pleased to hear.Many thanks, Hill Customer Service
5/5
TrustpilotThank you Georgia 🙏🙏
We met Georgia around completion. And she was our dedicated customer service contact to report any issues or otherwise. From bottom of hearts, thank you so much Georgia for helping us settle in, being there to not only listen to our issues but getting them actioned in a timely manner. And for going beyond in getting us help in some of own chores (fittings, decor, poles etc.) You have made the buying experience with Hill 10x better!! 🙏🙏🙏
5/5
TrustpilotWas a good man andy richard
Dear Abdul Mohammadi, Thank you for your lovely feedback. We're pleased to hear that Andy and Richard provided a positive experience. We'll make sure your kind words reach them both. Regards, Hill Customer Service
5/5
TrustpilotThis is the second time I've had the…
This is the second time I've had the pleasure of having my curtains and blinds fitted by Mr. Mike Lewis on 22 May 2024. As before, the job was excellently done. Mike was friendly, professional, and demonstrated a high level of skill and attention to detail. I'm 100% satisfied with the results once again and highly recommend his services for anyone needing top-notch curtain and blind fitting. An outstanding job every time!
5/5
TrustpilotA job well done!
Mike Lewis was fantastic today.He was kind, professional and reassuring.When he couldn’t find what he needed to finish the job locally - he drove across Cambridge to source it and kept me informed the whole time!I wouldn’t hesitate to have Mike complete work in the property again.
Hello Donna,Mike will be pleased to see your review, and we are happy to hear his service was professional.Many thanks, Hill Customer Service
5/5
TrustpilotRichard was very quick and efficient.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
