Carter Jonas Lettings reviews in Cambridge

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

ZCD · 11 June 2021

★★★★★ 5/5

Google

This is the first time I have used Carter Jonas and the whole experience was first class. Emilia kept me informed of everything that was going on and answered any questions I had regarding the process. On move in day Pauline contacted me about the inventory and said that if there were any issues to get in contact. No faults found at all!

Justine · 13 June 2023

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 5/5

Trustpilot

Thank you Monika for supporting us…

Thank you Monika for supporting us through the whole process. Good insight and always on hand to answer questions. Thought about what we needed and worked to match us with a superb property. We are very happy

Jamie · 15 November 2024

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023

★★★★★ 2/5

Trustpilot

Worst Tenancy Experience

I rented with Carter Jonas because the location of the flat was perfect for my work. My initial contact with Carter Jonas sales/rentals was very pleasant. Sadly most everything related my experience with Carter Jonas was negative. When I moved in, my mum and I spent hours (around 7 hrs each) cleaning the flat. Black dust was coating the entire living room bookshelf unit, and the shower and other appliances required extensive scrubbing. The carpet had not been vacuumed under the sofa or chairs, and when I rearranged the furniture, there was gross stuff underneath. The upholstery was so dirty that I bought covers for the chair and sofa. I spent a couple of hours completely redoing the move-in inventory because it was very incomplete and didn't make note of any of the problems with the flat. Several appliances/ lights didn't work when I moved in, and I had to deal with getting repairmen into the flat. The toilet lid was broken, and the towel heater didn't work at all. One of the living room light fixtures was noticeably cracked, the stove light didn't work, there were large cracks all over the walls, and I could keep going. That was just move-in. Thankfully I was able to get the contact information of a maintenance person (who I think worked for the landlord, not Carter Jonas), and he was very helpful. The leasing agent was unresponsive when I tried contacting her about the uncleanness/maintenance needs of the flat. I sent pictures of everything along with the completed inventory report to ensure that my deposit wouldn't be affected, but didn't receive a response. The Carter Jonas agent was also rude and ambiguous about residential parking. The common areas of the building were NEVER cleaned. And sometimes rubbish overflowed the bins. Once Carter Jonas sent a rather aggressive email to all residents of the building about this rubbish situation, which was inappropriate for those of us who were using the bins within reason. Move-out was the worst part, with Carter Jonas trying to charge more than the legal guidelines for breaking a lease (especially during a pandemic; I became unemployed, and this was why I had to break my lease). They also hassled me to keep part of my deposit for "cleaning," even though I left the flat very clean (far cleaner than I found it!). This was such a waste of my time, but I appealed on principle, and finally with the help of a third party (the deposit protection scheme) received my full deposit.I could say more, but in short, I don't plan to do business with Carter Jonas again or recommend them to anyone.

Hannah · 30 December 2020

★★★★★ 5/5

Google

As a first time landlord, the team put me at ease by walking me through every step, were very thorough, and always super helpful. Would certainly recommend!

Adam · 11 June 2026

★★★★★ 1/5

Trustpilot

Dirty on arrival, clean on departure, still charged a extortionate cleaning fee

My daughter + 3 foreign students rented a student property in Cambridge from Carter Jonas from September 2019. From signing the contracts until the week before move in regular abrupt / threatening emails requesting details of guarantors that had already been sorted out. On moving in day, a young girl showed us around a dirty, shoddy, poorly maintained, badly repaired dump of a house. All of the furniture was old, broken, stained or missing. All the carpets we old, warn and stained. Some light fitting was from the 1950's, the bath and sinks we so badly fitted they had inch thick lumpy mouldy silicone around them. The door under the sink was rotten and all the cupboards were greasy. Water was pouring from an overflow in the roof. The bathroom floor was made of loose rotten wood tiles, the back door had a huge gap under it and a cat flap hole in the kitchen door, which didn’t close properly, that did get covered with a bit of ply when they complained about how cold it was in winter. There were items left by previous occupants, old modems, broken suitcases, the outside bins were overflowing. Many, many notes were taken by the agent detailing how dirty it was and we took photos. The fridge and freezer had mouldy food in it and it had not had an end of tenancy clean. I had to leave my daughter there, we tried to make her room liveable, cleaning surfaces and vacuuming but the vacuum cleaner was hopeless. The other girls moved in over the next few days, cleaning their own rooms so they could move their stuff in. A replacement fridge freezer was bought in. 5 days later the carpets were cleaned, still stained but a bit better, and a cleaning firm cleaned the bathroom and kitchen, it took less than an hour, the oven door was still stained and the kitchen was still greasy. Fast forward a few months, the girls did not want to stay in the house another year so it was put up to let by Carter Jonas again. They let potential tenants wonder around the house on their own, several bottles of alcohol were stolen at one time, reported to Carter Jonas but nothing was done to trace the culprits. Covid hit, many viewings still going ahead, one girl with flu symptoms in her bedroom was invaded by an agent and viewers. 2 girls left in April, the other one end of May. We collected our daughter at the end of May as well, she didn't want to leave the other girl on her own. The house was empty June, July and August but all their possessions were still there. While it was empty, the landlord had some work done, fair enough, fitted new floors in the kitchen and downstairs bathroom, which was rotten wood before. A few days before the move out day we drove up to move her out, one other tenant came back as well, not living in the house, but with her boyfriend. We packed and put everything into storage then started giving it a good clean. My daughter did her room + helped upstairs, the other girl did upstairs bedrooms and bathroom, I did the living room, kitchen and downstairs bathroom. We worked for 3 hours that day, stayed in a hotel over night the cleaned for 5 hours the next day. It was thoroughly cleaned, although the vacuum cleaner was so bad there was a few bits if fluff left. 2 weeks later when I enquired as to why the deposit had not been returned, we were told it was not clean. They sent loads of photos of tiny bits of fluff, a bit of dust on the banister, the odd cobweb that was missed, nothing major, about 10 minutes work with a duster and a decent vacuum cleaner. There was 5 photos of the same bit of dried grass on the doormat, a photo of a previously paint stained crooked shelf because it had a penny on it. Most of the photos showed disrepair, poorly fitted or previously broken on arrival things that had been cleaned but due to being broken or badly fitted still looked bad, you can't polish a t**d!The girls were charged over £400 for a cleaning fee.They were also charger £22 each for £4.50 mattress protectors as they didn’t know they had to replace them. The girls paid £24,000 + fees to stay in that tatty, cold, draughty house. It was 1000 x cleaner when they left than when they arrived but still got charged for a 'deep clean'. Avoid.

Weymouth · 23 October 2020

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Google

Very happy with the service provided by the rental team in Cambridge. It is a team, and all members are happy to help. Ellie has been particularly great answering my questions and Megan is on it with maintenance. I hope our tenant/agent/landlord relationship continues to be this productive and easy.

Al · 13 February 2024

★★★★★ 5/5

Google

Anton was very proactive and responsive in helping us secure a flat in Cambridge, Emilia was on hand throughout the entire process to promptly assist with any queries we had. Overall, a very professional and supportive service.

Peter · 22 September 2024

★★★★★ 5/5

Trustpilot

Great customer service

We've rented with Carter Jonas for over a year before moving out, and have no complaints. Customer service was very good, and Maddy and the team were easily approachable if we came across any issues!

Nathan · 23 October 2024

★★★★★ 1/5

Trustpilot

Appalling Customer Service!

My partner and I went to view a rental property with our children. We decided we loved it and put an application straight in and received the acknowledgement email. We didn't hear anything following this so we chased it up... and chased it up .... and chased it up! .... Carter Jonas kept making excuses, 'we've come through to the wrong department', 'the agent dealing with us isn't it' etc etc. They just NEVER responded, awful way to treat a family with young children who were excited to move into their new home. You are dealing with people's lives! Never known anything like this. Presumably we weren't strong candidates for this property but actually telling us would have been appreciated! We went by a little while after and new tenants were already moving in. Appalling services!. Further Notes: Carter Jonas has asked for more information twice now, again without even acknowledging it being sent the first time so I won't be wasting my time sending the information for a second time.

Joey · 11 November 2024

★★★★★ 5/5

Google

I recently bough a house tgrogh carter jonas abd had a great experience . The team was professional helpful and everything went smoothly , Im happy with their service . Highly recommended

Mahinda · 2 April 2026

★★★★★ 5/5

Google

We have been renting out a house in Fulbourn and been relying on Carter Jonas's brilliant and professional service - Quick and thorough search for potential tenants from the sales team especially Naomi Blois ; Leisa Jackson's great communication and support for maintenance and property management.

Seung · 13 February 2024

★★★★★ 5/5

Google

Sophia Terywall from Carter Jonas was helpful, friendly, and effective in supporting me on my search for a flat to rent in Cambridge. She helped me finalise paperwork and secure the property even whilst i was abroad. Many thanks!

Faisal · 20 September 2026

★★★★★ 5/5

Trustpilot

Carter Jones has been managing our…

Carter Jones has been managing our property for over ten years and hopefully will continue for much longer. Their professionalism and dedication gives us the piece of mind any owner wants. Being overseas, we require a company that thoroughly looks after the flat, efficiently attending our needs as well as our tenants’. We fully trust them and recommend their services.

Valeria · 2 February 2023

★★★★★ 1/5

Trustpilot

Carterjonas discriminates against…

Carterjonas discriminates against disabled people i have a recording of Bobby Lee telling me the reason the Fairhaven estate declined to rent to me is because I am disabled as an ex service man I find this unacceptable I was told to stop shouting but when I played the recording back the only shouting was from Bobby Lee I am taking this up with the ombudsman also they think asking for more details at the bottom of this review some how makes it better

Wayne · 16 October 2024

★★★★★ 5/5

Google

For at least the last 4 years with Carter Jonas, I have been extremely satistied with the excellent services of their letting department. All their staff are efficient and friendly especially Stephanie Rose, Pauline Mc Kinven, Megan, Jessica... I could not have hoped for a better team.

Nagui · 14 January 2024

★★★★★ 5/5

Google

I have dealt with Megan during our house purchase and she has provided excellent customer service, she responds promptly to emails and calls and helped us with changes on our new build. She has been great throughout.

Michelle · 25 July 2024

★★★★★ 5/5

Google

Carter Jonas was very helpful and great at communication. Pauline was a great help too. Thanks!

Rock · 18 May 2025

★★★★★ 5/5

Trustpilot

Great Assistance from Carter Jonas

I have rented my apartment in Chelsea via Carter Jonas for over 25 years. In all that time I found the staff incredibly helpful with all the different tenancies down through the years. I would especially like to compliment Lara and her team in the Lettings department of the Marylebone office and Lajla and her sales team in the South Kensington office.

Patrick · 1 November 2022

★★★★★ 1/5

Trustpilot

I put up with Carter Jonas managing my…

I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!

Sam · 9 October 2024