Carter Jonas Lettings Cambridge reviews

★★★★★ 5/5

Trustpilot

A very positive experience

I have nothing but positive comments to make on the Winchester team, and in particular Alison who handled the sale of the property in North Waltham. This was a "difficult sale" which involved a number of Trustees, and Alison handled this in an efficient, professional and empathic manner. Her skill set was particularly important when the first sale fell through at exchange of contracts. I would have NO hesitation in recommending Alison and her team to ant friends or family in the future. Many thanks Alison- we are very grateful

Lande · 18 October 2021

★★★★★ 5/5

Trustpilot

The best!

Carter Jonas were very professional and efficient in the way they managed the whole renting experience, from initial enquiry right through to the end of our contract period.For us, there was no confusing or complicated processes and they were always available and willing to help with any queries we had.Even after we had moved out at the end of our contract, when we had a question they were there and willing to help. Thank you Maddy for helping us!.We really can’t praise them highly enough and would recommend them to anyone thinking of renting. You will not be disappointed.Donald &Tippawan.

Amaom · 13 October 2021

★★★★★ 5/5

Trustpilot

Absolutely excellent experience…

Absolutely excellent experience with Carter Jonas Winchester. Really enjoyed having Alison, Sophie and Tara looking after my sale, which they conducted with calm professionalism, even when I was stressed out! All their support much appreciated.

Kristi · 7 May 2026

★★★★★ 5/5

Trustpilot

Marina Kimpton was exceptionally…

Marina Kimpton was exceptionally professional and kind when we were trying to find a Tenant for our flat in South Kensington. Marina went out of her way to help us and our new Tenant and she is both easy to talk to and efficient. I highly recommend her and her colleagues at Carter Jonas.

Katharine · 19 February 2024

★★★★★ 5/5

Trustpilot

Great experience!

First of all, thank you so much Igor, Anamaria, Sayeh and everyone else at Carter Jonas Bishops Park Fulham! The whole team is such a pleasure to work with! We've been using their services for many years now and have never had any issues. The whole experience of letting has been very smooth, quick and efficient. Igor is very helpful and reliable: every time he managed to find us great tenants and give advise. All information and papers required were always on time. Very clear and transparent communications. We would highly recommend them!

Irina · 19 July 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

Brilliant Cambridge North service from Carter Jonas

What wonderful service we have had from Sasha and the team at the Cambridge North branch of Carter Jonas. Communication was excellent as was keeping the sale information and process as swift as possible. Nothing was too much trouble and we would highly recommend them both for private sales and for development sales. They offer such a whole service from lettings, sales and planning advice, all of which we have used and been delighted with. Many thanks from Alison and the team at White Duck Developments.

Ali · 7 July 2021

★★★★★ 5/5

Trustpilot

A real pleasure to deal with

Having worked with Sally Davies for a number of years, it has been great to know we will carry on getting the same level of service from Carter Jonas going forward. Works order are clear and it is a real pleasure to deal with both Sally and Jessica. Long may it continue :)

Michaela · 29 February 2024

★★★★★ 5/5

Google

CJs Lettings and Property Management team have been managing a property of ours for the last 6 years. There may have only been 2 to 3 months total when the house was not let. All the tenants have been good and the change in tenants seamless. It takes a whole team to make things run smoothly so a big thank you to Megan, Pauline, Leisa in Property Management, Livia in Lettings, Jayne in Accounts and lets not forget Anton who has a brilliant bunch of people. Thank you guys. We have now moved back into the property which is in excellent condition. We would go back to CJs in a heart beat. Dan.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 13 June 2021

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

Caitlin · 11 June 2021

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

ZCD · 11 June 2021

★★★★★ 5/5

Trustpilot

Excellent house sale experience

Selling a family home after 30 years is not simple! We did that at the end of last year and I would probably be still recovering in a darkened room had it not been for Rupert Reeves and the team in Newbury. Rupert could not have been more helpful, calm and professional throughout. He knew what we were looking for and organised everything from the photographs, the brochure and the viewings right through to completion. It was not a straightforward sale but Rupert knew exactly what needed doing, negotiated honestly and liaised between us, the solicitor and purchasers, always being friendly, approachable and kind throughout, even in the more tense moments.

Sarah · 3 June 2021

★★★★★ 5/5

Trustpilot

Carter Jonas (Winchester Office)

Carter Jonas in Winchester recently sold my late mother's house and I cannot recommend them highly enough. From the initial visit through to completion Alison and Chris were interested, helpful and utterly professional. Other agents viewed the property but none was actually interested in doing the best for us, so this is where Carter Jonas won hands down. Although the sale process experienced a few glitches (to be expected) their careful handling of all sides kept it on track, an outcome I believe a lesser agent wouldn't have achieved. I would recommend them without reservation.

P · 28 May 2021

★★★★★ 5/5

Trustpilot

Exceptional Service by Carter Jonas

Exceptional Service by Carter Jonas for a purchase in Newbury. David Walker was our contact and he went above and beyond to address issues with solicitors and the estate management company that were delaying the purchase. His communications were excellent, and he was always professional and polite. Undoubtedly without his help our purchase may well have taken longer and maybe fallen through.We have no hesitation in recommending Carter Jonas for the sale or purchase of a property - they are far more helpful and efficient than other estate agents that we have used.

Wendy · 23 May 2021

★★★★★ 5/5

Trustpilot

Fantastic find tenant only experience…

Fantastic find tenant only experience from Carter Jonas in Marlborough. Fab new tenants in place quickly and all admin handled very efficiently. Big thanks to Sophie Marshall who was my main contact - very attentive and professional.

David · 28 November 2025

★★★★★ 5/5

Google

This is the first time I have used Carter Jonas and the whole experience was first class. Emilia kept me informed of everything that was going on and answered any questions I had regarding the process. On move in day Pauline contacted me about the inventory and said that if there were any issues to get in contact. No faults found at all!

Justine · 13 June 2023

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 5/5

Trustpilot

Thank you Monika for supporting us…

Thank you Monika for supporting us through the whole process. Good insight and always on hand to answer questions. Thought about what we needed and worked to match us with a superb property. We are very happy

Jamie · 15 November 2024

★★★★★ 5/5

Trustpilot

Extra help given

Carter Jonas (Bath) have been exceptionally helpful throughout the extremely long drawn out process (probate!) of selling a property for me. They kept the buyers onboard, all parties informed & sorted maintenance issues on my behalf as I live many hours from the property. Thank you Euan, David & Fiona.

Leigh · 1 April 2024

★★★★★ 5/5

Trustpilot

The best estate agent in Newbury

We have had dealings with Carter Jonas Newbury before as they have found tenants for our flats. Lately they acted for us in a sale of a flat. Nothing but professional and kept us up to date with viewings/negotiations. Cant recommend them enough.

Annette · 3 October 2026

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023

★★★★★ 5/5

Trustpilot

Thank you to the Bath team

Thank you to the Bath team. Sadly, the family home of 56 years had to be sold. They secured a buyer in record time and made the process completely stress-free for us, everything was completed within four months. Well done, Euan, David and Jess!

Helen · 30 September 2026

★★★★★ 2/5

Trustpilot

Worst Tenancy Experience

I rented with Carter Jonas because the location of the flat was perfect for my work. My initial contact with Carter Jonas sales/rentals was very pleasant. Sadly most everything related my experience with Carter Jonas was negative. When I moved in, my mum and I spent hours (around 7 hrs each) cleaning the flat. Black dust was coating the entire living room bookshelf unit, and the shower and other appliances required extensive scrubbing. The carpet had not been vacuumed under the sofa or chairs, and when I rearranged the furniture, there was gross stuff underneath. The upholstery was so dirty that I bought covers for the chair and sofa. I spent a couple of hours completely redoing the move-in inventory because it was very incomplete and didn't make note of any of the problems with the flat. Several appliances/ lights didn't work when I moved in, and I had to deal with getting repairmen into the flat. The toilet lid was broken, and the towel heater didn't work at all. One of the living room light fixtures was noticeably cracked, the stove light didn't work, there were large cracks all over the walls, and I could keep going. That was just move-in. Thankfully I was able to get the contact information of a maintenance person (who I think worked for the landlord, not Carter Jonas), and he was very helpful. The leasing agent was unresponsive when I tried contacting her about the uncleanness/maintenance needs of the flat. I sent pictures of everything along with the completed inventory report to ensure that my deposit wouldn't be affected, but didn't receive a response. The Carter Jonas agent was also rude and ambiguous about residential parking. The common areas of the building were NEVER cleaned. And sometimes rubbish overflowed the bins. Once Carter Jonas sent a rather aggressive email to all residents of the building about this rubbish situation, which was inappropriate for those of us who were using the bins within reason. Move-out was the worst part, with Carter Jonas trying to charge more than the legal guidelines for breaking a lease (especially during a pandemic; I became unemployed, and this was why I had to break my lease). They also hassled me to keep part of my deposit for "cleaning," even though I left the flat very clean (far cleaner than I found it!). This was such a waste of my time, but I appealed on principle, and finally with the help of a third party (the deposit protection scheme) received my full deposit.I could say more, but in short, I don't plan to do business with Carter Jonas again or recommend them to anyone.

Hannah · 30 December 2020

★★★★★ 5/5

Google

As a first time landlord, the team put me at ease by walking me through every step, were very thorough, and always super helpful. Would certainly recommend!

Adam · 11 June 2026