Carter Jonas Lettings reviews in Cambridge

★★★★★ 5/5

Google

Carter Jonas has proven to be exceptionally helpful and responsive throughout our renting experience. In situations where physical property viewings weren't feasible, they efficiently arranged a virtual tour, showcasing the property and accommodating our needs. The paperwork and contract signing process were swift and seamless. The move-in process was equally smooth, thanks to their user-friendly online check-in report system. It provided comprehensive details about the property, including pictures, and any discrepancies we noticed were promptly addressed. Maintenance has posed no issues; they consistently exhibit prompt responsiveness to requests. For instance, when we encountered an electricity issue in the bathroom, they swiftly initiated contact with a professional, even on a weekend. The electrician attended to the matter within a couple of days. We have no complaints thus far, as all interactions with Carter Jonas have been characterized by politeness and professionalism. Overall, our experience with them has been positive, and we appreciate their efficiency and courtesy in managing our rental arrangements.

Neringa · 13 February 2024

★★★★★ 5/5

Google

As a landlord, I have had the pleasure of partnering with Carter Jonas letting service for almost a decade and I couldn't be more impressed with their consistent outstanding level of service. From the moment I engaged with their team, it was clear that they prioritize the needs and interests of their clients above all else. Carter Jonas's expertise in the property market is truly remarkable. They possess an in-depth understanding of local trends and dynamics, enabling them to provide invaluable insights and guidance along the process. From marketing to tenant screening to property management, they excel in every aspect, providing peace of mind and delivering exceptional results. I highly recommend Carter Jonas to any landlord looking for a trusted partner in property management. Thank you to all the team that assisted me over the years: Anton Frost, Kirstie Watts, Stephanie Waddelow, Eleanor Penney, Emilia Clark, Leisa Jackson, Stephanie Waddelow and Naomi Blois.

Luca · 13 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Ed was very patient and professional

Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.

ANDY · 29 September 2026

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

Carter Jonas have been very helpful in managing the flat we were renting out on Queen Edith’s Way. They were very professional and prompt regarding the deposit as well. Special thanks to Jessica Gillies for helping us out.

Amit · 18 July 2023

★★★★★ 5/5

Google

Great service. The letting team in general and in particular Emilia Clark were very helpful and efficient.

Elena · 22 September 2024

★★★★★ 5/5

Google

Carter Jonas has been our letting agent for a number of years now. I have found them to be friendly and responsive. Megan has been particularly good at keeping on top of repairs and improvements to the property.

MARK · 13 June 2023

★★★★★ 1/5

Trustpilot

Absolutely horrendous letting agent

Absolutely horrendous letting agent. They carefully prepare paperwork to trap you and squeeze money out of you. They intentionally hide information and make false promises. They have no value to a good tenant who have paid monthly rent always on time for years and they will slap you showing certain hidden conditions if you want to leave the property. Beware! From Cambridge, UK

MA · 2 October 2024

★★★★★ 1/5

Trustpilot

Greedy profiteering

This companies accounting is ridiculous, I am paying ground rent (for a property 30 years old ... pure profit) and 'service charges' (there is NO service provided) that has increased over 20% every year for 3 years to profit them and yet they cannot understand a monthly DD paying them all this money and insist on sending out massive bills. What an absolute joke.

Anonymous · 11 September 2024

★★★★★ 1/5

Trustpilot

I have recently rented a property…

I have recently rented a property management by this company and i honestly have nothing positive to say, they are simply unprofessional and can’t do simple maths which led to us owing more in deposit than was firstly stated due to a mistake in the initial payment stated, then when picking up the keys to our property they were in an envelope in the office they did not ask for IDs to check we were the home owners, then coming to when we didn’t not want to renew our tenancy they would give us a days notice about viewings being conducted a week before we were due to move out ! they cause me and my house mate nothing but stress and i would avoid at all costs if you can!

Lily-rose · 23 April 2025

★★★★★ 5/5

Trustpilot

Seller

I couldn't recommend Fred at Carter Jonas highly enough. Great knowledge, kept us informed through out - outstanding communication. Proactive and helpful. Thanks Fred

Customer · 20 July 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.

Anna · 23 October 2023

★★★★★ 5/5

Trustpilot

Isabelle Branson 5* at Wandsworth

Isabelle Branson at the Wandsworth Common office - 10/10 for a fabulous, focused and honest service. Throughout she gave honest, constructive, solution based feedback. She worked tirelessly, with a smile always on her face, to move forward even when my property, stubbornly insisted on throwing challenge after challenge at her. Once we secured a buyer she diligently drove it over the line. I think with anyone else it may have not proceeded given the buyers market we are in. I can't thank her enough and I am delighted I chose Carter Jonas and Isabelle in particular as my agent.

Nicky · 14 October 2023

★★★★★ 5/5

Trustpilot

Professional and speedy service.

Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!

Thomas · 31 March 2023

★★★★★ 1/5

Google

Never respond. U have to chase them which is surprising since they should follow up after viewings.

M · 16 February 2026

★★★★★ 5/5

Trustpilot

Very professional and reliable

Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.

Anastasia · 7 August 2023

★★★★★ 1/5

Google

Worst renting experience of my life. I can go on and on about our awful experience with this branch of Carter Jonas but I don't want to waste any more of my life with this lot so I’ll try to keep it brief, factual and informative. (Also if you look at trust pilot and see the ratio between good and bad reviews, the number of reviews people that rated 5* have left and also read some of the reviews, its clearly incentivised to leave a good review, my opinion). If anyone would like the FULL detail, please get in contact with me and I’m happy to show you everything I have and explain in detail. From day 1 it seemed like this branch of Carter Jonas were against us. They were never on our side when it came to the numerous amount of disputes we had with the landlords property - the landlord even slipped up and told us how Pauline (an associate at Carter Jonas) was pulling the strings on some of the disputes we had, advising the landlord to just shrug us off (might have been just pushing away the blame). Move-in was horrible, the place was disgusting, rubbish left in the garden, broken cabinets, lights, holes in the walls, unclean, dead animals and insects and lots, LOTS more. We were simply brushed away when we complained about the condition of the property time and time again, however we made sure to take as many pictures as we could and save all the emails as we knew Carter Jonas and the Landlord would try their luck. When it finally came to leaving the dump, they decided to charge us over £700 for cleaning and damages. We admitted there were a few minor cleaning issues (couple of stains on the carpet, outside windows needed wiping, sink needed wiping, a few crumbs left on a counter etc.). The checkout was done by Jessica, a property manager, she failed to read the original inventory report and took pictures of problems PRE-DATING our tenancy! She also failed to read the numerous emails we sent complaining about the state of the property which we later used as proof that the problems were already there before we moved in! To add insult to injury Carter Jonas decided to pay over £400 for a full house clean when the cleaning problems could have been fixed by a professional cleaner in a matter of 30 minutes. Now clearly I’m biased but we disputed this £700 with TDS, I have a report from the Tenancy Deposit Scheme (TDS) adjudicator which backs our case and everything I’ve said, in the end we got almost £500 back from TDS. Okay im rambling now.. here's the facts: In our 1 year tenancy we experienced; 1 dodgy fuse box 2 major leaks 3 hundred holes in the house 4 billion spores of mould 7 mice in the house 20~ broken bits of furniture/fixings ...

Ray · 16 September 2023

★★★★★ 5/5

Trustpilot

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Vincent · 8 December 2025

★★★★★ 5/5

Google

We rented a property through Carter Jonas Cambridge. Emilia was very helpful, straight forward, keen to help as we needed an unexpected delay in signing the contract. It was a pleasurable experience with this team.

Victoria · 13 June 2023

★★★★★ 1/5

Trustpilot

Don't rent property from these people Poor Service and Poor Communication

Myself and my partner moved into a property 1st July 2021 we signed a 3 year tenancy agreement throw circumstances we moved out on 31st July 2023 we were told that we would loose £564.00 of our £1036.00 deposit when we moved out we were a bit annoyed about it but were told this was because of the cost to them or the Landlords for readvertising the property we then found out that their was new tenants moving in on the 2nd August which made us slightly annoyed before we moved out we got professional cleaners into clean the house the day before we moved out the house was spotless.We moved out on Monday 31st September 2023 we waited and waited for the rest of the money to be paid into our bank account which never happened the house was suppose to be inspected by an independent person on the same day we moved out but this never happened the house was inspected on the first 01/08/23 then the new tenants moved in on the 2nd July 2023 we eventually got a copy of the report which shocked us apparently the house was dirty and uncleaned which was a load of rubbish.We eventually got an email from Rebecca at Carter Jonas saying that they were going to give us back £60 out of a £1036.00 deposit which I rejected they were taking a further £372.00 for cleaning the house and £100.00 for tidying up the garden we asked for copies of the receipts we eventually got a receipt for the cleaning of the house which is just a bog standard receipt which has no date when the cleaning was done or the actual address of the property we are still waiting for the receipt for the work done in the garden so we are still fighting this.

Graham · 1 September 2023

★★★★★ 5/5

Google

Carter Jonas were extremely responsive and helpful throughout the process of us moving into a new flat. Naomi was always quick to respond to any queries and made sure the process was as smooth as possible for us. Very happy with the service we received!

Jenna · 13 June 2022