Carter Jonas Lettings reviews in Cambridge

★★★★★ 5/5

Google

I last week my wife and I spent an entire day viewing properties with Ben Haynes. We saw several properties that I had picked out from Rightmove, and several others that Ben recommended; which both matched our requirement list but also broadened the scope of properties in which we are interested. He new the city and its neighborhoods very well, and we really enjoyed our time spent with him. I would highly recommend both Ben and Carter Jonas.

Alex · 16 October 2023

★★★★★ 5/5

Google

We have recently started renting through Carter Jonas and have received nothing short of exceptional service. They have always demonstrated excellent standards of communication and responded promptly to any queries we have had. Ellie Penney and the rest of the team have provided high quality customer service throughout our tenancy and I can't recommend Carter Jonas enough for anyone looking to rent in Cambridge.

Emily · 25 July 2024

★★★★★ 5/5

Google

The folk at Carter Jonas have been brilliant. Our nightmare involved spray-foam insulation and buyers' buyers suddenly just disappearing. Our house took nearly a year and a half to sell but they stuck with it and were unfailingly polite and helpful. I thoroughly recommend them,

Janette · 24 April 2025

★★★★★ 5/5

Trustpilot

We recently purchased our house through…

We recently purchased our house through Carter Jonas and the whole process was assisted greatly by their staff, particularly Andrew Maddock. We experienced, what we now understand to be, the usual lack of communication from solicitors and it was the professional efforts of Carter Jonas that kept our purchase on track.

Andrew · 20 May 2021

★★★★★ 5/5

Trustpilot

Naomi and the Carter Jonas team have…

Naomi and the Carter Jonas team have been extremely helpful, professional, kind and efficient throughout the renting process. All queries are responded to quickly and courteously, and Naomi made the whole process very smooth and comfortable.

Becky · 6 April 2023

★★★★★ 5/5

Trustpilot

Andrew has been consistently brilliant…

Andrew has been consistently brilliant and I have found the whole team at Carter Jonas reliable, trustworthy and supportive through every step. I have been back in touch with questions and to ask advice years after our initial contract and Andrew has always done his utmost to help. Many thanks.

Guest · 21 May 2021

★★★★★ 5/5

Trustpilot

Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

Veronica · 22 September 2024

★★★★★ 5/5

Google

Thanks a lot Carter Jonas and especially Emilia C. for helping us find our home in the UK. It's been a pleasure to deal with this letting agency. Highly recommended! Xavier Dumont

Zoé · 13 June 2023

★★★★★ 5/5

Google

My long term tenancy contract has just ended. As new comer in UK during lockdown, I must say that CJ did an excellent job for me in settling down: 1. to complete the tenancy within 10 days from my viewing to moving in to the rented apartment 2. during my tenancy, I made several requests for maintenance, and ALL the relevant parties/ contractors could be arranged within 1-3 days and all problems were neatly fixed. The online reporting portal working around the clock also helped reclaiming my peace of mind. 3. While "moving out" is always assumed to be the most awfully experience for tenants (according to those experience-sharing Youtube videos), I must say that CJ really did a good job for my landlord... anyway, I was glad that I were also fairly treated. I would like to thank staff of CJ, esp Pauline, Steph and Livia who have communicated with me in a gentle and patient manner , and have demonstrated a geniune support to my callings. I wish them all the best!!

WW · 13 June 2023

★★★★★ 1/5

Trustpilot

Double standards, bad service and disrespectful treatment

I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.

Mohamad · 11 May 2023

★★★★★ 5/5

Google

Very helpful, swift and accurate in all communications, particularly around end of tenancy where Leisa and team were a great help and minimised the stress associated.

Dai · 16 October 2023

★★★★★ 1/5

Trustpilot

Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

Trustpilot

Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 5/5

Trustpilot

My overall experience with Carter Jonas…

My overall experience with Carter Jonas has been great. Maddy in particular has been a huge help and with whom I’ve had the most correspondence. She is quick to respond to your queries and find a resolve to any issues. My relationship with Carter Jonas started in April 22 where they helped me to get the flat of my dreams at the time! The process was quick and simple and I cannot thank them enough. Sadly my tenancy has come to an end due to the landlord selling, however, Carter Jonas has been a huge help (AGAIN) in helping me with the move! I highly recommend this Agency. If you’re thinking about using them, do it!!

Nikita · 21 April 2023

★★★★★ 5/5

Trustpilot

Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 5/5

Google

I rented a house through Carter Jonas for a year and had a good experience. Problems were always fixed quickly, communication was fast and clear, and the deposit deductions at the end of the tenancy were very reasonable. No complaints.PositiveProfessionalism

Amrit · 13 June 2022

★★★★★ 5/5

Trustpilot

Sam was a great agent and very…

Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.

Alex · 5 May 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

Working with Carter Jonas and Lajla, in particular, has been a pleasure. Lajla and her team have always expertly connected us with, qualified leads that convert into good clients. I would highly recommend Carter Jonas whether you are a landlord or a tenant.

Clive · 27 August 2021

★★★★★ 5/5

Google

I would like to say big thank to Ashley. We really appreciate her help in the whole process. She was amazing all the way and made the process much easier then it would be. We had a little drama with the solicitors we have chosen, she was even helping us with them so things can get done quicker. She was always there when needed, so friendly and positive attitude. Ashley recommended a mortgage broker, who found the best deal and saved us a lot of money. I definitely recommend Carter Jonas, every time I had to contact them they have been so welcoming. We can't thank enough Ashley for her support and made us home owners ❤️ 😍♥️🏡

Fahrie · 13 June 2020

★★★★★ 5/5

Google

Hi I recently used Carter Jonas services as letting agent company. I am delighted to share that i found thorough professional and nice people. They were always helpful though i first thought they are too busy but in the end they always found time to take care of u. Straight from Mr Frost to Ms Edwards all were superb. U can easily call them or mail them and they respond swiftly. Ms Megan Roots is my property manager and she seems to keep a tab on your problem stuff. Whole team is superb. Thanks

Akshay · 13 June 2020

★★★★★ 5/5

Google

Kirstie and Stephanie are so helpful, they let me know just what I need to know when there's a decision to be made, answer my questions, respond promptly, and otherwise just get on with it, taking care of all the management issues, repairs, annual servicing and so on. Definitely recommend Carter Jonas for managing rental properties!

Anna · 10 August 2024

★★★★★ 1/5

Trustpilot

If you are looking for a house or flat…

If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!

Attila · 31 May 2024

★★★★★ 5/5

Google

Everyone working at Carter Jonas really helped us with the application process and moving in. A special shout out to Emilia and Livia who were the two who had helped us transition smoothly into our new property

Abby · 13 June 2022

★★★★★ 5/5

Trustpilot

Quiet efficiency and methodical…

Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done

Anthony · 6 May 2023