Carter Jonas Lettings reviews in Cambridge

★★★★★ 5/5

Trustpilot

Great service

Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you

Mike · 13 July 2023

★★★★★ 5/5

Google

I legitimately think that Carter Jonas is full of superheros who have a day job to protect their identity. The service I have just received is above and beyond anything I could have hoped for. They are my heros, as far as I am concerned! Although a home owner for 6 years, I have never rented a house out before, with or without an agency. Due to Brexit and COVID-19 I found myself trying to move to Spain, whilst trying to rent out my apartment in Cambridge and, in all honestly, being a complete novice with both! From the very start and scoping out rental costs with Anton, to endless advice on processes and forms from Kirstie, and finding, finalising and securing new tenants, whilst preparing my flat to rent with Naomi and Livia... Everyone has been simply awesome. I felt like a had multiple people supporting me all the way through, because literally I did. If I summarise my life in one word, right now, it would be 'hectic'. However, they helped me in so many ways. With forms, with advice, with recommendations, down to collecting keys in my absence and photocopying forms. I cannot thank them or recommend them enough. Not only did they help me achieve, what I thought would be a horrendously difficult task... they made it, dare I say, pleasant. Thanks so much. Keep fighting the good fight.PositiveResponsiveness, Quality, Professionalism, Value

Craig · 13 June 2022

★★★★★ 1/5

Google

Many positive reviews here are written right after the lease was signed (they reach out to new tenants to ask for reviews). Read the ones written by people who have rented with them for longer if you want to know what it's really like. My experience was good at first, but over the past year and a half of renting from them, there's been plenty of evidence that they really don't care about tenants. They are not a mediator between you and the landlord. They WORK for the landlord. Everything they do and say is for the benefit of the landlord, and not for the tenants. So when their aggressive negotiator want to raise your rent to unreasonably high prices using the excuse of 'being inline with local rent levels', do NOT trust them. Negotiate the price down and keep your lease as short as possible in case you need to end it early (they will require you to pay at least hundreds of pounds for early termination) We've lived in our flat three time longer than our original tenancy, yet they still won't let us out of our current tenancy early when we need to move out because of factors beyond our control. Be careful when you view the property because it can be difficult to get them to fix things after you move in, especially if it's a costly repair. Low water pressure? Blown window panels? Mould growing in the build-in microwave because of poor ventilation? Not going to do anything about that! Oh but you splashed some oil on the wall behind the stove while cooking? Must deduct from the deposit! Will not rent from them again.

Jiayi · 13 June 2022

★★★★★ 5/5

Google

Carter Jonas lettings team has been looking after my property for many years now. They are a pleasure to deal with: everything is under control, problems are resolved immediately, I am really happy to have found them. They work very well as a single team - whatever the query, there is always someone there to help out. Everybody deserves a mention (I am not even sure if all of these wonderful people are still at Carter Jonas): Kirstie Watts, Stephanie Waddelow, Hilary Streeter, Jayne Hill, Pauline McKinven, Megan Roots, Leisa Jackson, Emilia Edwards, Emilia Clark. Hope I haven't forgotten anyone!

Victor · 13 June 2022

★★★★★ 4/5

Google

I have been living in a flat managed by Carter Jonas for about a month. They have been very helpful in organising fixes for the flat and answering questions I have had.

Kai · 27 April 2025

★★★★★ 5/5

Trustpilot

I can highly recommend Carter Jonas

I can highly recommend Carter Jonas. I have used them to let my properties for many years and they provide a client focussed service to finding the right tenants quickly and secure the best rent. There have been no issues with the tenants. They manage the process of supporting me to do the tenant change over with great care and attention. They are also a pleasure to deal with.

Sue · 15 June 2023

★★★★★ 5/5

Trustpilot

Great experience in Fulham

Very positive experience finding a rental home in Fulham. Sam was super helpful and efficient with great level of communication- we could not have asked for more. Thank you!

Nicki · 14 September 2022

★★★★★ 5/5

Trustpilot

Wayland and his team were excellent

Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.

Liam · 18 October 2022

★★★★★ 1/5

Trustpilot

Terrible service and poor communication

Several things went wrong when trying to sell my apartment.The person that was responsible for selling my apartment left the company. They didn't tell me anything. I only got to know this when I contacted the office 1 month after my apartment was listed and I hadn't heard anything thus far.A second point was that I was promised by the agent that they would clean my apartment for free. In the end all they did was vacuum cleaning the bedroom carpet. The rest they then claimed it was a misunderstanding. Does cleaning an apartment means cleaning one carpet only?Finally, they gave my name to several viewers. Who then found me online and contacted me directly. Is it even legal to reveal my personal details to prospective buyers for no reason? GDPR anyone?I ended up switching to another agent. Communication was really bad, and I think that's the base for trust. But trust had been violated already when they fooled me with the promises of cleaning the apartment.EDIT: I sent an email to the address provided by Carter Jonas below but they never replied. These comments here on Truspilot are probably just automatic bots. They couldn't care less about what went wrong.

Nuno · 11 April 2022

★★★★★ 5/5

Trustpilot

I recently purchased a flat and Kate…

I recently purchased a flat and Kate Stevens from Carter Jonas was representing the seller at the time, she was new in the Mayfair office, nonetheless she’s responsive, honest and professional. She was flexible and patient when the service providers I hired didn’t show up and I had to reschedule a few times. She made sure I was taken care of when she was in holidays. So thank you very much Kate! All the best.

HL · 23 October 2022

★★★★★ 5/5

Trustpilot

Very pleased with our experience

Very pleased with our experience in renting an apartment in Fulham with Carter Jonas. Kate Stevens was great at setting up multiple viewings and helping out (even after hours) with minor snags. Would recommend!

Chris · 30 October 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Been waiting since we moved in (9 months) to have a window fixed with zero compensation. We’re paying extra utilities all winter because a window won’t close. I call up about blocked drains and the response I get is not ‘I’m really sorry all your drains are blocked let us get someone out to check out what’s going on and maybe try stop your gardens flooding’ but instead they say ‘we can get someone there but if you’re putting random stuff down the drain you’re paying for it’Customer service is shocking and they appear now to care at all or trust the people that pay them every month. It’s been so hard to get anything fixed by them half the time it’s been easier to just fix it myself than even try and raise the issue.

Jodi · 7 February 2022

★★★★★ 1/5

Trustpilot

Appauling service

Appauling service, can't speak to anyone, no one returns calls or emails and at the end of the Tenancy it's proving almost impossible to get my deposit back despite being told it will be paid in full. Depsite handing back the property in good order and being told I would get my deposit back in full, 6 weeks later I'm still waiting. I kept getting told it was being processed and even got an email saying it had been paid and was in my account (my bank confirmed this was not the case). No one picks up the phone, head office numbers listed on the web site are dead, when you leave a voice mail on a mobile no one gets back to you and I now cant get a repsonse to an email. This is the worst experince I have ever had when dealing with an agency regarding a tenancy. If you have any sense you would avoid this company

Anton · 7 February 2022

★★★★★ 5/5

Google

Carter Jonas has been nothing short of excellent, providing an exemplary service where nothing appears to be too much trouble. The tenants they have found have been excellent and we are thoroughly delighted with the service CJ has provided. I would highly recommend them if you are considering renting a property out or looking for a rental property. CJ has been a pleasure to deal with.

Lois · 18 July 2023

★★★★★ 1/5

Trustpilot

I DO NOT Recommend Carter Jonas

I used Carter Jonas to sell my house in North Yorkshire - found them to be very very poor and slippery - strongly recommend you avoid them. The contract they use is unfair - it appears to be infinitely long and had key termination clause info missing. Their valuation "expert" at one point was trying to run backwards suggesting I reduce HIS suggested asking price by £100k. In the end, I did sell the house for much closer to the asking price. When a buyer was found they repeatedly told me it was a short chain with a cash buyer which was a lie. Often avoided replying to my emails, avoiding my calls and not returning calls (In a meeting, on holiday, off sick etc). I also discovered that they chose not to tell me about other interested buyers and had not let them view the property while it was under offer. RECOMMENDATION : AVOID

Gill · 29 January 2022

★★★★★ 4/5

Google

We recently sold our house through Carter Jonas and were generally very happy with the service they provided- from the photos, the viewings, the status updates and finally to tthe sale. Kudos to Ben Haynes throughout the process who was always polite, patient and professional.

Graeme · 22 September 2024

★★★★★ 1/5

Trustpilot

Would not rent from them again if my life depended on it.

Having rented a property through Carter Jonas and made several complaints regarding the state of the property, there lack of response regarding these complaints was just the push we needed to buy a house. It was only then did I receive an email asking if I would like to meet at the property to discuss repairs. Let’s be perfectly honest this wasn’t for our benefit. Having made arrangements to hand back the keys we took time off work and waited at the property, only to be stood up - yes people they didn’t bother meeting us to do the final inspection or take the keys. This lead to a formal complaint being made and guess what the only call we have received from them was to thank us for the high standard we left the property in and to say we would be receiving our full deposit back - they couldn’t even get that right - wanted bank details even though they’d been taking rent. Anyway a long story short I wouldn’t recommend them, I wouldn’t rent a property through them again. They were happy for us to live with black mouldy bathroom, broken fencing, unusable cooker hob, window seals gone, broken door latches and locks etc etc. oh and this property is owned by HS2 which makes this standard of living even more outrageous. We had a leaking central heating pipe, phoned the emergency number and as water sprayed out through the wall, I was told someone would be out to fix it the following day.

Debi · 14 January 2022

★★★★★ 5/5

Trustpilot

Fulham flat letting.

The re-letting of our flat in Fulham has just been completed following a schedule of re-fitting and improvements. Carter Jonas has provided excellent support and advice throughout. We found the lettings staff to be friendly, approachable and effective. We were kept fully informed throughout and the level of service and communication was continued by the admin.team once tenants were found. It is what one would expect from a long-established multi-disciplinary national property partnership.

RICHARD · 24 November 2022

★★★★★ 5/5

Trustpilot

Superb!

Our experience with Carter Jonas was excellent. We had quite a few hurdles to overcome to be able to purchase our new home and Ed was always helpful and persistent in overcoming the difficulties. I feel we had a great relationship with Ed, he is friendly and was very professional throughout the process. All employees that I interacted with at Carter Jonas were polite and responded promptly to all my enquiries.

John · 3 February 2023

★★★★★ 3/5

Trustpilot

I would like to say thanks to Carter…

I would like to say thanks to Carter Jonas and her whole helpful staff. specially MADDY as soon we contact her regarding any issue about flat she is straightway on it. MADDY very helpful and try to resolve issue on the spot if incase she cannot do that she make sure that this issue get resolved ASAP. I think personally Carter Jonas is lucky to have very helpful staff like others and Maddy.

Ajit · 7 November 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs - AVOID- AVOID - AVOID

AVOID at all costs. Still waiting to resolve and still no response from the below. Nearly 4 months now after handing the keys back. Terrible company.After responding to a request to advise carter Jonas how to help me, still no further in obtaining the rent deposit back. Total delay technics.Completely unproffessional company - Whilst trying to get my rent deposit back, the Senior Building Surveyor suggested, 2 unqualified statements. I am yet to have my monies back, or even paret there of.1, All electrics and data cables should be removed from the floors and walls. Seriously, this was part of the reason we rented the place originally. He had no idea what the landlord required either.2, 2 different cracks that had appeared in entire building was because the decorator had not even visited. I cannot believe he could even suggest this. It was obvious that the old building needing regular decoration, which we did, regularly. It was obvious the decorator had been in. If he thinks he is qualified, then I would check his training certificate, of course after 3 months cracks could appear in an old building. Because of his attitude, I will not be using Carter Jonas for any of my future ventures.I have just sent you an email, after your response. Awaiting a positive reply

Chris · 16 December 2021

★★★★★ 5/5

Trustpilot

Very professional

Very professional. Zoltan kept us on his books and contacted us when a specific place came on the market 8 months after I mentioned what we wanted

C · 3 August 2022

★★★★★ 5/5

Trustpilot

Amazing team.

Naomi at Carter Jonas has been amazing, it was a massive hurdle for me with selling and then renting and extremely stressful on the selling end (with a different agent I must add) but she made it quite easy for me as I haven't rented for about 18 years. The whole experience with Carter Jonas has been great and I would highly recommend using them if you can.

Vanessa · 5 April 2023

★★★★★ 5/5

Google

I had a very good experience with Ellie at Carter Jonas - swift, efficient and helpful service, would definitely recommend.

Alana · 28 July 2025