Carter Jonas Lettings reviews in Cambridge

★★★★★ 5/5

Google

Excellent service all round. Carter Jonas have managed my rental property for several years. Most recently, while I have been busy caring for elderly relatives, they have managed all the repairs needed during a change of tenant. The staff are always very friendly, responsive, reliable and a pleasure to deal with. Extremely good paperwork too. I highly recommend them to other landlords.

Melanie · 13 June 2023

★★★★★ 1/5

Trustpilot

Wouldn't even take 6 months rent up front

I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.

Warren · 26 March 2024

★★★★★ 5/5

Google

This is the second time we trusted management of our property to Carter Jonas. Kirstie Watts and now Ellie Penney have been very easy to work with and they offer the highest standard. My husband and I are very thankful for the great work and would highly recommend Carter Jonas dedicated team

Marilla · 13 February 2024

★★★★★ 5/5

Google

Carter Jonas made my settlement in Cambridge much easier. My collaboration with Ms. Edwards was more than perfect, I highly recommend this agency.PositiveResponsiveness, Professionalism

George · 13 June 2022

★★★★★ 5/5

Trustpilot

Great Service by Carter Jonas

The process of getting me a house to rent was so nice and I am really happy with the place. I found few issues with things in the house when I came and they helped me really very quickly. The team was fast to get everything sorted and help. I am really impressed with the service Carter Jonas has provided me in last few months and I hope they will keep up the good work

Sahil · 12 January 2022

★★★★★ 1/5

Google

Made an inquiry about a house to let, and got a call back telling me they would send a video tour as the tenant didn't want any viewings. Rang the next day to ask a question, and they never returned the call and made no further contact with me. I was very interested in the property and as a landlord myself, I would not use a company like this that potentially limits the offers from possible tenants.NegativeResponsiveness, Professionalism

M · 13 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.

Mr · 7 October 2021

★★★★★ 1/5

Trustpilot

Be very careful going with this agency

Be very careful going with this agency. They were very unhelpful. We rented a house with an abusive landlord living right next to us in Stapelford Haverhill Road Cambridge and there was no help when he tried to verbally abuse us/being inappropriate. In the end he kicked us out of the property (young family with three very young kids). Please be very careful they are also totally overpriced and offer hardly any support!!! Very traumatic experience - especially for the children.

Ann · 30 November 2020

★★★★★ 5/5

Trustpilot

We found our flat through Carter Jonas…

We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.

Dimitra · 29 November 2021

★★★★★ 1/5

Trustpilot

Don’t waste your time

We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .

Amy · 21 November 2020

★★★★★ 5/5

Google

Emilia, Megan, and others have been super at getting me settled and well taken care of in Cambridge. In some instances, you can count in seconds the time to get an email reply back.... Definitely recommend!!

Peter · 9 November 2024

★★★★★ 5/5

Google

Great experience with Carter Jonas, Emilia Clark was very helpful with the letting.

Andrew · 13 June 2023

★★★★★ 5/5

Trustpilot

Helpful and efficient from Team Gary maintenance.

As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary

Sandra · 13 February 2024

★★★★★ 5/5

Google

The agent, Ms Edwards, who helped us was extremely diligent, eagerly helpful and most of all understanding. My wife and I wanted to rent a house throught Carter Jonas, and their agent worked with us tirelessly to sort out all the details. I definitely recommend Carter Jonas for either managing your property or renting a property. We will definitely come back to them in the future, especially that agent. I&APositiveResponsiveness, Professionalism

Aymen · 13 June 2022

★★★★★ 5/5

Trustpilot

While looking for a home desperately I…

While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.

Walid · 5 October 2022

★★★★★ 1/5

Trustpilot

Buying problems

Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.

Ed · 20 August 2020

★★★★★ 1/5

Trustpilot

DO NOT ISE THIS COMPANY.

DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents

ALISTAIR · 22 March 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!

Jacob · 9 July 2024

★★★★★ 5/5

Trustpilot

Exceptional!

Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers

Catherine · 18 March 2024

★★★★★ 1/5

Google

I’ve never seen an agency in my life who don’t accept children. This agency doesn’t accept tenants with children until 18years, it doesn’t matter if your child over 16years,don’t waist your time with them ,because it’s like discrimination for children there.

Jurgita · 25 July 2024

★★★★★ 5/5

Trustpilot

Great service

David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.

Dan · 9 February 2022

★★★★★ 5/5

Google

I have experienced renting a house in Cambridge recently with the help of Carter Jonas. All members of Carter Jonas are really so kind and helpful. I feel really lucky to have met them.

Mümine · 3 November 2024

★★★★★ 5/5

Trustpilot

Nothing was too much trouble

We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!

Clayton · 26 October 2021

★★★★★ 1/5

Trustpilot

Poor communication start to finish

I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere

Fluently · 26 June 2023