Carter Jonas Lettings reviews in Cambridge

★★★★★ 1/5

Trustpilot

Avoid they treated me appalingly

I had a disgusting experience selling my house through Carter Jonas.Despite teliing them I wanted to keep my sale private to my neighbours, one month before my move they went round each house in my close, (apart from mine) with a A4 sheet of paper advertising a photo of my home and letting people know they had sold it, therefore disrespecting my need for privacy.Worst company i have ever had the misfortune to use.

Peters · 20 August 2022

★★★★★ 5/5

Trustpilot

Seamless purchase transaction

The purchase of our home was professionally handled. From the initial call, the viewing, and then to the days after we got the keys we were dealt like a partner and the team at the branch handling the sale of the property provided the patience and knowledge with their vested experience to support us on the entire journey of the process. Well done to Ed and the team - they are heads and shoulders ahead of the other local agents by a long margin.

Darian · 7 October 2021

★★★★★ 5/5

Trustpilot

Professional & friendly service

Professional & friendly service. Sam Jarvis kept us abreast of all developments in real time and understood our needs very well. Well done Sam Jarvis & Carter Jonas Team.

Shaun · 21 March 2022

★★★★★ 1/5

Trustpilot

Avoid

I used a "partner" at Carter Jonas as a valuer for a statutory lease extension for a property that I own. The individual concerned wrote an initial valuation report in which I found (after spending ten minutes reading it) several mistakes. He was rather reticent to correct them, but did so after a bit of argument. I also had to argue with him in order to get him to lower the valuation estimate, which is clearly in the interest of the client in contracts such as this. During these discussions he said at one point "a few hundred pounds here or there doesn't make any difference." Well, maybe it doesn't matter to him because it's not his money, but it clearly matters to the client! I was not very pleased by his attitude overall, and his work (which is routine at best) was expensive, and careless. Would definitely not use Carter Jonas again.

S · 1 October 2021

★★★★★ 5/5

Trustpilot

Igor has let our properties for several…

Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service

Raphael · 29 October 2021

★★★★★ 5/5

Trustpilot

Professional and nice to deal with

We selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completed

Mr · 19 August 2021

★★★★★ 5/5

Trustpilot

Outstanding service from Sam and the…

Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again

Chris · 14 September 2022

★★★★★ 5/5

Trustpilot

Professional service second to none

We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.

Meredith · 18 July 2021

★★★★★ 5/5

Trustpilot

Smooth process

James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !

HB · 20 October 2022

★★★★★ 5/5

Trustpilot

Happy Days

We are 1 month in with our 12 month lease. We are loving the appartment and making full use of the amenities (Gym, Work space). Mass and Amrita are extremely helpful and friendly. We may well extend our stay :)

Andrew · 23 October 2024

★★★★★ 5/5

Trustpilot

I would like to thank Ms Lajla Turner from the Kensington Office.

I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!

Mrs · 17 June 2021

★★★★★ 1/5

Google

I would like to warn future people considering to rent from this Agency. Please make sure you take pictures of every single corner and record any detail, even cobwebs or crumbs, in their inventory. I moved in to a property that was not cleaned and complained on the phone to one of the agents. Unfortunately, she failed to advice me to take pictures and include all those details in the inventory. Even though the agency did not do a proper inspection when they took on the property from the landlord and do not have photos of how the property was given to me as the first new tenant, they will be charging me for a full clean. The agent Meghan instead of trying to resolve the situation constantly refers me to make a formal complain with the Ombudsman. This is very poor handling of the situation. So if you rent from them please make sure you record all information and take pictures as evidence. Apart from the check out and them not following their tenant agreement, my experience with getting repairs done was good and they act appropriately. However, I feel that in general agents treat tenants as a number, I dont feel I can trust them or that they would look after me as a tenant.

Lina · 13 June 2021

★★★★★ 1/5

Google

Horrible experience dealing with them. I rented a house through Carter Jonas for 5 years and I had to wait for weeks or months for things in the house to get repaired, and some have never got repaired. That includes serious things like an electrocution hazard. If you really must use them, make sure you contact with them in writing only and keep a record of all your email exchange with them as you might need it one day! They raise your rent every year by default, saying it's in line with rental market in your area even if that's not true. In my case identical houses on my street and rented by them were lower price than mine and they still tried to increase my rent. I would advice taking screenshots of property ads in your area so when the time comes to renew you have a proof of it. The end of tenancy process was just a nightmare. Try to prepare yourself for that in advance. I would never use them again.

Sylwia · 13 June 2021

★★★★★ 5/5

Google

Ms Hilary Streeter, a Senior Property Manager, has been looking after my premises and tenancy management for almost 3 years. I am very lucky to have her, as she always responded promptly, she never forces me to commit for unnecessary expenditures, and her problem-solving skills are always impressive. Her kindness and professionalism fortunately has helped me to keep a peace of mind during such challenging year. Besides, I would like to express my gratitude to Ms Livia Neal. Livia had helped us to screen the potential tenants and avoid wastage of time. She even helped to solve the problems which should’ve been taken care of by the agent of the previous property owner. Indeed the team is very highly appreciated, from Mr Anton and Stephanie, Megan and Leisa from the Inspection Team, as well as Ms Jayne Hill from Accounting. I am really grateful to have chosen Carter Jonas to be my Letting Agent. I hope I can work with them again in the future.PositiveProfessionalism

Elise · 13 June 2021

★★★★★ 5/5

Trustpilot

We used Carter Jonas to sell out flat…

We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks

Faith · 17 August 2021

★★★★★ 5/5

Trustpilot

The all encompassing care and service of Carter Jonas in Barnes.

My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.

Dympna · 25 May 2021

★★★★★ 5/5

Trustpilot

Great agency to work for

We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.

James · 18 May 2021

★★★★★ 5/5

Trustpilot

Excellent service from Carter Jonas in Fulham

I am landlord and Carter Jonas with their Fulham office provided a great service. All my previous experiences with estate agents were to say the least quite disappointing. Unlike the other estate agents their staff were very helpful and polite. Great customer care and service. I deal with various people at their Fulham, branch and whilst they all provide a great service, Igor Simonov deserves a special mention. He goes the extra mile to look after his clients and their properties and does it with swift efficiency and kindness.

Luigi · 18 May 2021

★★★★★ 5/5

Trustpilot

I am very happy that I ended up renting…

I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.

Mr · 24 August 2024

★★★★★ 5/5

Trustpilot

All very easy and smoth

All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too

Jackson · 14 September 2022

★★★★★ 5/5

Google

As a NON-UK based landlord, Eleanor Penney and Jayne Hill have been a massive help in managing my property on my behalf. keep up the good work! we have build good rapport over the past 2+ years. Always prompt updates and very professional way of conducting business. Thanks

Andy · 13 May 2024

★★★★★ 5/5

Trustpilot

Organised, responsive and highly competent

Yet again, Carter Jonas has found us some excellent tenants, the whole process was extremely smooth and stress-free, excellent photos were taken of the empty property and the listing was live on right-move very quickly, we couldn't be more pleased with Igor and Sam Jarvis and everyone at Carter Jonas

Rosie · 3 April 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

I admit we made a mistake of not reading any reviews of this agency beforehand, but having read them now, I’m glad everything ended exactly the way it has.We requested a viewing of a house in Cambridge just a couple of days ago and were told to wait for the video of the property. The video did arrive through whatsapp the following day, and we were pretty happy with everything, so we replied back to the agent saying we’d like to proceed and asked to clarify a few small details and if they maybe had a floor plan too. The agent read the message and left us at that without acknowledging our questions or our interest. Being ghosted by a property agent was definitely a first for us!She then sent a reply the following day, completely ignoring everything else, and just replied that they don’t have floor plans for their properties. Before replying to her, we checked the property’s website listing, and what do you know - it was now listed as Let Agreed.Extremely rude and unprofessional behaviour, and even if we saw other properties we liked at this agency, we surely wouldn’t use them now.

K · 3 March 2021

★★★★★ 5/5

Google

Friendly, efficient, nothing is too much, quick responses, Emilia has been amazing. Thank you!

Georgia · 13 June 2023