Abbotts Countrywide reviews

★★★★★ 1/5

Google

Had an appointment to view an apartment at 4:30 on Friday and had received 2 text messages from Abbotts confirming it, waited for half hour and when called them was told they'd given the keys to another estate agent and weren't coming out to the viewing. I'd travelled up from London specifically for the viewing and it was booked several days before. Was told they'd handed the keys over the day before so why didn't you bother to call or email me and let me know you were cancelling my appointment?!?! A three hour wasted return trip from London - this is absolutely disgraceful. Was then told they would arrange for the following day and would call me in the morning but no one could be bothered to call.

Matt · 3 November 2024

★★★★★ 5/5

Google

Annabelle was polite and kind. She quickly answered all our enquiries and was always happy lo help. Really professional.

Andrea · 13 April 2025

★★★★★ 5/5

Google

Many thanks to Jamie and Eric for their professional and kind service throughout the process. They are always ready to provide knowledgeable help whenever I need. Thanks to the amazing team ! Gillian

Gillian · 24 September 2024

★★★★★ 5/5

Google

We have just sold our house through Abbotts Cambridge. From start to finish Sam was extremely professional and was always accessible for my many queries and help with contacting professionals for us. .Also Ruby was extremely helpful as well and very accommodating with contacting other professionals as well. They went above and beyond with a smile!! . Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Moira · 27 August 2022

★★★★★ 5/5

Google

Excellent communication and very helpful with information. Looking for a property to buy in Cambridge is very daunting, but Sam was extremely helpful and gave very good advice to make the process easier. After a few days of appointments being cancelled with very little to no notice, I was impressed that Sam had his colleague call to say he would be 10 minutes late.PositiveResponsiveness, Quality, Professionalism, Value

Antinea · 27 August 2021

★★★★★ 5/5

Google

Annabelle is fantastic and went above and beyond to help me!

Mallory · 13 May 2025

★★★★★ 5/5

Google

We bought our house through Abbotts and found them very helpful and knowledgeable. There were a number of problems with our chain, and Ruby Hase and her colleagues liaised with the other agents and parties involved to bring the matter to a conclusion as smoothly as possible. We are very happy to give them an unqualified recommendation.

Peter · 3 October 2022

★★★★★ 5/5

Google

I have dealt with Megan and she was very down to earth in helping me enough to guide me, to do my first rental. Thank you Megan whole team of abbot.

Siril · 27 June 2024

★★★★★ 5/5

Google

Rosie at the Abbotts office in Cambridge has made the rental process for me and my partner very straight forward. She has been so helpful from the initial point of our application, right through to us collecting our keys. She has consistently liaised with us, and made sure we have been updated throughout. Thank you Rosie!

Lauren · 30 July 2022

★★★★★ 5/5

Google

I let out my property through Abbotts in Cambridge. Whenever I visited or phoned the branch, all staff were extremely courteous and helpful but the manager Sarah went above and beyond to guide me through the process of becoming a first time landlord! They found me some excellent tenants, have kept me informed on property inspections, etc, and rental income has been received on time. Would definitely recommend!

Adam · 28 July 2019

★★★★★ 1/5

Google

Worst experience as a buyer. Conveyancing dragged on for 7 months without a chain. Agent (Fenella) was useless chasing up the seller for documents that my solicitors needed to complete the conveyancing. They were only responsive when discussing the price. Always pushy towards me to complete the sale asap, but two times I failed to exchange contracts because they would just delay responding in order to fish for a better offer. They were also not informing me of new offers. Ignored my calls and were arrogant. In the end, I realised they just were not serious about doing their job and selling. Do not engage with them unless you want to lose time and money!

Dennis · 29 January 2024

★★★★★ 5/5

Google

Abbotts have managed my property since mid 2018. The team have always been very responsive to any queries and requests. The new branch manager Peter is always willing to help and regularly checks in with information before I have thought to ask. I would strongly recommend current the team for anyone looking for a fully managed solution in Cambridge.

Skydancer1198 · 30 July 2020

★★★★★ 5/5

Google

Great experience with this letting agency. Communication was quick and clear throughout the rental process, and any questions I had were handled professionally. Would definitely recommend.”

Appu · 9 December 2025

★★★★★ 5/5

Google

Joe in lettings is your go to man ! Thanks Joe.

Danny · 20 November 2024

★★★★★ 5/5

Google

We met Sam from Abbotts to view a property we were interested in. We have met lots of agents but Sam was absolutely the best agent we met so far! He had all the information we needed , very professional and helpful. He took time to explain shared ownership scheme answered all the questions we had. Can't recommend enough

Lucy · 7 January 2020

★★★★★ 5/5

Google

Sarah & the Lettings team were professional throughout when it came to listing my property for rent. Sarah was always in constant communication updating me on the letting process, helpful with advice and honest. Garry also updated me and done their best to try and find tenants for me. Very dedicated and I would recommend and use again. Thanks guys.

K · 28 July 2019

★★★★★ 5/5

Google

I have been letting my property with Abbotts for the last few years and been happy with the service. Recently I have needed some renovation and repair work to the property and Olivia Mindel has been very helpful with coordinating this, promptly contacting us and responding to any issues that crop up. Keep up the great work!

N · 28 July 2019

★★★★★ 5/5

Google

The letting agent, Megan, was very easy to work with. Overall the quality of service was absolutely top notch!

Niran · 23 December 2025

★★★★★ 5/5

Google

We moved with Megan recently, and she was so attentive from the beginning to the end of this process. She remembered important details, asked about our children and dog as we had shared them when we toured the property, and kept us informed throughout the entire process. Thank you for making this process so simple!

Kaia · 27 October 2024

★★★★★ 1/5

Google

Shocking service, the manager (who has now left) looked my son and I in the eye and made all sorts of promises which were never kept, this was before Christmas, now the senior management company have in effect called us liars. Shocking, all they do is bleed you dry and take money off your rental income with any excuse under the sun. Do not deal with them.

Gary · 29 March 2024

★★★★★ 5/5

Google

Zita came round to see the property and was excellent in explaining how everything would work. House was let within a couple of days. Excellent service and would recommend.

D · 13 August 2023

★★★★★ 5/5

Google

Amazing service and advice from Lee. Originally couldn’t get us a viewing to a property we loved but managed to sort us one out with short notice. Very professional and friendly throughout, kept us up to date with all communication and recommended Rob from Countrywide Mortgage Services who has also been phenomenal so far!

Ben · 28 July 2019

★★★★★ 5/5

Google

Zita is super efficient and knowledgeable. She's easy to work with and always manages to have the answers you need right at her finger tips! Thanks so much Zita.

Elizabeth · 6 August 2023

★★★★★ 5/5

Google

Highly recommend the Cambridge branch. I haven't received customer service as good as this for a long time. At a time when every business you deal with wants you to scan the QR code, download a useless app and talk to the robot, the sales team in Cambridge are knowledgeable, enthusiastic, responsive and give sound advice.

Philip · 24 September 2024