Abbotts Countrywide reviews

★★★★★ 5/5

Google

I would like to thank Alexandra Skellett and her team at the Cambridge branch. She was so helpful dealing with the sale of my 87-year-old mother’s house, which ended up taking almost a year to get over the line. This was due to the first purchaser messing us about for 9 months and the eventual purchaser turning the sale round in 2 and half months. Alex helped with issues that I could not seem to get answers to from my Solicitor. She was always available to take my calls or would respond later if she was busy. I found the whole sale a very stressful experience, but Alex always stayed positive and was always looking for ways to resolve the issues as they arose. I felt she had my mother’s best interest at heart, where the Solicitor did not seem as bothered and that to them this was just another house sale. The one thing I would do differently is go with using Abbots own appointed solicitor as I feel that would have helped with communication between estate agent and solicitor and I now believe would have sped up the whole process. I would highly recommend Alexandra and her team Abbots in Cambridge

MrChomper07 · 1 April 2023

★★★★★ 1/5

Google

This estate agent has to be the worst I've ever experienced in my life - not just the worst, but worse than any agent by a magnitude of 5! My mother's house was sold by them at the end of June 2022. My father instructed the branch manager, Alexandra, and my mother authorised him to speak on her behalf. Since then, there was barely any communication between her and my parents - we had to permanently chase them to find out what was going on with the sale. This dragged on for the past 7 months. Every time we rang - the common response was that they were just about to ring the buyer and they'd get back to us. yet, they never did return the call. My father tried to ring on various occasions, but every time he did, the manager refused to call him back - even though it was he who instructed her in the first place. She would ring my mother instead, even though it was made clear from the start that my mother wanted my father or I to be contacted to deal with the transaction. My father, eventually gave up on calling as they would never ring him back, so it was left to me to call to try to get any response. When I got no response, I then had to tell my mother to go round to the office in Cambridge each day to try to chase them up. Any time my mother did, she would tell them to call her son - again I never received any call. With the agent not chasing or doing anything to put pressure on the buyer to proceed, this went on for months. I was going back and forth from London looking for properties for my mother to purchase, not knowing when the sale of her property was going to complete and losing money on solictior's fees, searches etc, as the property we were trying to buy fell through. There was no sign of any exchange or completion date. Multiple times we had to threaten to withdraw from the sale to get any kind of response from Abbotts or the buyer. I made a complaint to the regional manager. He called me and said that he was going to be in the Cambridge office the next day and would get back to me with an update - he didn't even ask or want to know want to know what the complaint was about. The next day I never heard back from him, and when I rang a different branch to ask them to get him to call me he didn't bother. I tried to contact him again, and he ignored me once more. Yesterday we were informed the buyer has now pulled out of the sale. A complete waste of time and something that could have been identified much earlier if Abbotts had been the slightest bit pro active and able to communicate better between each party. If I were able to give a zero rating I would as a 1 star is way too kind. I'm not sure how they make a living in this profession.

James · 31 January 2023

★★★★★ 5/5

Google

I had the pleasure of working with Zerda as my estate agent and was extremely impressed by her professionalism, communication, and expertise. She guided me through the entire process with confidence, clarity, and genuine care. Her attention to detail and dedication made a big difference. I would happily recommend her to anyone seeking a reliable and skilled agent.

Tanya · 13 January 2026

★★★★★ 5/5

Google

Zita who came to show the property first thing in the morning of Saturday she showed kindness, respect while listening to all our thoughts questions and give us all necessary answers needed. Rosie send us emails for all the necessary matters needed to be completed. Homelet as a trust pilot in collecting data's is a very good and easy to navigate. The entire transition went all as planned and smooth. Zita and Rosie went above and beyond. Thank you and God Bless you.

Junard · 2 November 2022

★★★★★ 5/5

Google

We had a great experience renting our property through Abbotts Sales and Letting Agents in Cambridge. Annabelle was incredibly professional, friendly, and efficient throughout the whole process. She responded to all our questions quickly, …

Milidili · 13 April 2025

★★★★★ 5/5

Google

Excellent prompt service from Edric who managed the sale of our property. This was a prolonged process because the buyer had made the mistake of choosing and inept, online solicitor. Edric kept on top of the situation and eventually got us through to exchange and completion.

Kevin · 8 November 2024

★★★★★ 5/5

Google

Rosie was the lady who helped me with getting my rent sorted for my new flat, i was running out of time to move out of my new place and she was great. I was quickly in and with loads of help on everything from paperwork to how to sort out extra bits to make the move simple and easy. My move in date was actually a bank holiday and she showed up to give me the keys even though it was her day off, absoute gem.

Raph · 30 July 2022

★★★★★ 1/5

Google

Tried to get in contact with them several times about a valuation left 2 messages a week apart on their answer phone which says they will call back and still not heard anything. Tried the other option today and it still goes to voicemail so didn’t bother trying a 3rd message. Even if they are not wanting to take on any more property I do think it is police to return calls.

Caitlin · 2 August 2025

★★★★★ 5/5

Google

We have just completed a move with Abbotts and can’t recommend them and Clarissa enough. She kept us up to date through the whole process and was available at any point when we had questions/query. She was professional, helpful and responsive at all times which made the process smooth and stress free. 100% recommend

Sam · 13 January 2026

★★★★★ 5/5

Google

Megan was able to arrange a viewing, negotiate a reduced rental period and reserve the rental for us in just 3 days when we really needed a speedy solution. Her efforts, property tour and property knowledge were very much appreciated.

Chris · 22 November 2024

★★★★★ 5/5

Google

Abbotts Cambridge office have been excellent in helping me to sell my property and also supporting me every step of the way to move to my new house. I was kept informed of the whole process and I was advised constantly. I was in safe hands from the very beginning of the process, until the end. The sales agent, Anthony Reeve was absolutely fantastic and helpful throughout the whole process. I cannot thank the team enough for their support. I would highly recommend the Abbotts agency for their professionalism.

Linda · 10 September 2021

★★★★★ 5/5

Google

Very professional service from Zerda and Clarissa. Quick to put the house up and generate interest with a fast sale. This is after months on the market with a local firm who got little interest. Abbotts was really proactive and it worked. Many thanks

Clare · 13 February 2026

★★★★★ 5/5

Google

Our agent (Holly Goat) was excellent in supporting us as we moved into our new property. We greatly appreciated her dedication, availability, hard work and the friendly approach with which she conducted herself with throughout the process. We would gladly recommend Holly to anyone in need of rental assistance.

Daniel · 28 April 2024

★★★★★ 5/5

Google

I am very happy with the service provided by the guys working at Abbots. Since the beginning of the sale of my flat, Zak has been extremely professional, helpful and has arranged everything I needed to get my property marketed. . I would like to mention the professionalism of all the team Sam, Anthony all the team i have dealt with all extremely helpfull and prifessional in their positions. Thank you guys! Woukd definately recommend.PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 27 August 2021

★★★★★ 5/5

Google

Letting agents are only as good as the people they employ. Lauren and Megan in the Cambridge office stand out because of their ability to successfully and proactively manage situations, just what a landlord wants from a lettings agent.

PAUL · 13 March 2026

★★★★★ 5/5

Google

Our experience with Annabelle has been amazing ! She has been extremely efficient and helpful. We have had a wonderful experience

Tamara · 22 May 2025

★★★★★ 5/5

Google

Thank you Joe Hood for the excellent service. His knowledge and understanding of the Cambridge market made letting our property easy and efficient. Would highly recommend to any landlord looking to let their home.

Jade · 3 December 2024

★★★★★ 1/5

Google

As a tenant I had very bad experience with Abbotts countrywide. Until we placed the money they were interested about everything especially to pay fees for every single step.After few months we had a problem with the washing machine. We made 10-15 emails and few calls and a month waiting, then we decided to get our Landlord number. Two days after the Landlord showed up with a new washing machine and he said that nobody informed him from Abbotts. But that is just a small problem. When our contract finished and wanted to renew they asked us to pay again for reference checking . We had not really known the law so we paid it again and for contract too. Then just came up the next year and the agent started to lying that the landlord wants to make a reference again or we can pay 6 month upfront without reference checking, but to our landlord they said that we want to pay 6 month upfront. (They didn't know that we are in contact with the landlord) 😁 Then when we told to them that is the third time we pay for reference, then agent said that the reference check had never done it. 🤣 Ok mate if never done it, then how had you rented out for us? Other thing that they never showed up for checking. So for Landlords is also the worst choice to use them. After few argument the landlord just kicked them out finally, but they had charged us again for renew the not exist contract. This agency is a real money scammer and doing nothing to help tenants or landlords. We wanted to bring the case to court but then decided to leave it and not waste our time for this cowboy branch. We were very happy to leave them and never ever use again. Abbotts! please don't send me an automatic answer for this review because is not for you, but to inform people to avoid you. ☝️😉NegativeQuality, Professionalism

Nagy · 27 August 2020

★★★★★ 1/5

Google

avoid this agency if you want your deposit money back. they are very slow and unresponsive when it comes to returning your deposit. they pass the responsibility to a supposed 'deposit' team, that you have no contact/email with, and do not provide any guidance as to when you will get your money back. its all rosy until they you try to get your deposit money from them back. Dear branch manager Ben Francis, contact me if you are interested in resolving my issue of 20+days delay in getting a deposit back at the end of tenancy. If i could give a zero rating, i would..

Haritharan · 26 November 2024

★★★★★ 5/5

Google

I bought a park home after just two viewings from Abbott’s. Although I didn’t buy the first one which I planned on buying, it was nothing to do with Abbott’s. They made me aware of the second one and took me to see it immediately. I fell instantly in love with it, made an offer and close on Friday! It was such an easy and smooth purchase. Lee and Sam were both amazing, professional and accommodating! You can’t ask for better service than with them! This has all been accomplished in less than three weeks! Thanks for everything both of you, you’ve made me very very happy.

Janette · 26 November 2019

★★★★★ 5/5

Google

Not all estate agents are equal - David in your Cambridge office is certainly an example of "what good looks like"! He has been without doubt the best person I’ve dealt with during my recent sale/purchase of houses. Surpassing my solicitors without question. David’s professional and supportive approach from day one has been outstanding. His communication skills are exceptional and he’s a delight to deal with. Within my role at work; I manage a European wide Client services team. I wish I had a David! He will be an asset to any team he joins. I do hope David is recognised within his role as he, in my opinion, is the best representation of Abbots Cambridge you have.

Emma · 31 July 2019

★★★★★ 5/5

Google

Abbotts and particularly Garry has been one of the most efficient, professional, pro active and approachable guys, I have ever seen and dealt with before. I have been in the property space for so many years and have been truly impressed by the level of professionalism, honesty and integrity that Abbotts have shown in my dealings. Would be very happy to recommend and suggest Abbotts and particularly Garry to anyone who is wanting to rent his property or take the property on rent!

Gaurav · 28 July 2019

★★★★★ 5/5

Google

I was looking to purchase a property this year. The service I received from David at Abbots Ely was fantastic right from the first viewing. He knew my requirements, went out of his way to find the right property and did everything he could to complete the sale. Although, for reasons outside of our control, it did not go through, when I next come to buy a property David will be first person I contact. Friendly, thoughtful, thorough and professional.

Jennifer · 28 July 2019

★★★★★ 5/5

Google

I used Sam Bendall as my chosen estate agent earlier this year and I made a great decision. Sam was very approachable and extremely professional in all my dealings with him. I was most impressed with the way he always tried to help finding solutions to any problems that came up during the selling process. Although I have to agree with general opinion that selling and/or buying property is generally a rather stressful time, Sam helped to make it better. I will always recommend that anyone selling or buying a property should speak to Sam first.

Valerie · 28 July 2019