Every review we hold for the Camberley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWaterford’s Camberley. The rental process was fantastic, Matt was excellent.
However, having to terminate my tenancy early due to redundancy has been horrific!
An extortionate early termination fee had to be paid.
I then had to wait for three weeks for my deposit (legally it apparently has to be returned within 10 days).
I am also owed 2 weeks overpayment in rent, the landlord is refusing to pay Waterford’s this, having to wait at least 6 weeks for it. There is no logical reason for it, poor excuses from staff at Waterfords.
They have not escalated to senior management as requested by me.
I was without an oven and had a problem with drainage in shower for the first 3 weeks of tenancy… when I suggested a reduction in the rent to compensate I was told “that we do not want to upset the landlord” so would not request this.
Absolutely disgusting bias towards landlord.
Do not use this agent!!
Chris · 14 August 2022
Agent replied
Dear Mr Hughes,
Thank you for your feedback and we are sorry for the delays with your end of tenancy process. Our team worked with your landlord to secure an early termination to your tenancy agreement, as well as further reducing the tenancy than the agreed check out time and date. We understand that you are now in receipt of both your rent overpayment and your deposit, plus a further refund on the extra days’ rent which was a goodwill gesture agreed by your landlord. Hopefully this means that all the outstanding issues are resolved, if there are further issues then please don’t hesitate to contact us.
We apologise for the delays in maintenance you experienced during your tenancy. Whilst contractors did visit the property within 24 hours of issues being reported, on occasion the repairs could not take place on site. Often this is caused by needing to order parts to complete repairs. This can be frustrating, but we always endeavour to have repairs concluded as quickly as possible.
Kind Regards,
Sam Charlton
Lettings Director
★★★★★ 5/5
GoogleA big thank you to all the team at Waterford's who supported us through what has been a long and hard journey to sell our house. You never once dropped your focus on supporting us and proved very helpful at every step of the way.
Aluba · 10 April 2026
Agent replied · 22 August 2026
Thank you for your five-star review.
We’re really pleased to hear that the team supported you throughout what sounds … More
★★★★★ 5/5
GoogleWe chose to sell our close family members home through Waterfords in Camberely after he sadly passed away. We dealt with both Richard and Daniel throughout the whole process. This was something we had never had to deal with before so didn't …
Katrina · 22 March 2026
Agent replied · 22 August 2026
Thank you for your thoughtful five-star review.
We’re very sorry for your loss, and truly appreciate you placing your trust in … More
★★★★★ 5/5
GoogleReally good experience with these guys . The guy who helped me secure my new place was a legend went above and beyond to assist me in the viewing of my property and was on it with helping me speed the process up would massively recommend . Massive thank you Mathew B for making it all a such an easy experience you sir deserve a pay rise !!!
Gionatan · 25 April 2023
Agent replied · 24 June 2023
Thank you for taking the time to leave us such a great review. We really appreciate your feedback!
★★★★★ 5/5
GoogleMe and my partner have been looking for a house to rent for very long time.
We found a house advertised by Waterfords. Matt has been more than helpful, he had explained everything in detail and was able to answer all questions and reply to all our emails in minutes. All these acts of professionalism made us confident that we have made the right choice choosing Waterfords.
Darek · 25 April 2023
Agent replied · 24 June 2023
Thank you so much for taking the time to leave us such a fantastic review! We will pass on your comments to Matt in our lettings team. Thank you once again.
Sam Charlton,
Director
★★★★★ 5/5
GoogleA big thank you to Alex and Fiona for a smooth transition from the end of tenancy to the next tenants going in. It was timed very well to give us an opportunity to redecorate before the new tenants went in. All the advice and guidance on getting the property ready has been very helpful too. Waterfords must definitely be commended for their efficiency!
McQueenけいこ · 23 June 2023
Agent replied · 29 July 2023
Thank you so much for taking the time to leave us a review. Your feedback means a lot to us. Please do let us know if there's anything else we can help with.
★★★★★ 5/5
GoogleExceptional communication and customer service throughout the entire experience. Highly recommend, with Waterford’s help we were able to secure the home of our dreams.
Rachel · 22 July 2026
Agent replied · 22 August 2026
Thank you so much, Rachel, for your lovely review. It’s fantastic to hear that you felt so well looked after throughout the process.
Helping you secure your dream home is exactly what we aim for, and we’re delighted that our communication and customer service made such a positive difference.
Thank you again for choosing Waterfords and for your kind recommendation. We hope you’ll be very happy in your new home!
★★★★★ 2/5
GoogleI wouldn't recommend. As a buyer, there was no direct communication with us. They spoke only to our estate agent to check the progress of our own property's sale. I sent several emails about queries to the purchase, which were only …
Alana · 22 February 2026
Agent replied · 13 April 2026
Thank you for sharing your experience. I’m very sorry to hear that you felt communication and support were lacking during your purchase, this is certainly not the standard we aim for. We take all feedback on board and will review your … More
★★★★★ 5/5
GoogleWe were assisted by Daniel on our recent sale and purchase and he was excellent throughout the whole process. Highly recommended
Arthur · 22 July 2026
Agent replied · 22 August 2026
Hi Arthur,
Thank you for your kind review.
We’re really pleased to hear Daniel provided excellent support throughout your sale and purchase. It’s great to know the process went smoothly for you, and we’ll make sure your feedback is passed on to him.
We really appreciate your recommendation and thank you for choosing Waterfords.
★★★★★ 5/5
GoogleI spoke to Alex at the initial enquiring stage, he was very knowledgeable about the property and the overall processes.
My mind was at ease as all of my questions answered and I was able to make a quick but informed decision. I was very pleased with the service provided and would use Waterfords again!
Ariana · 11 November 2023
Agent replied · 21 March 2024
Hello Ariana. Thank you so much for your 5 star review for our Camberley team! We really appreciate your feedback. Do let us know if there's anything else we can help you with.
★★★★★ 5/5
GoogleWe had a very good experience selling our property with Waterfords in Camberley. This was especially due to Daniel Riches who was very efficient and enthusiastic and got our flat sold quickly. He worked extremely hard making sure all …
Sarah · 22 February 2026
Agent replied · 13 April 2026
Thank you for your wonderful feedback.
I’m delighted to hear that Daniel’s efficiency, enthusiasm, and hard work made … More
★★★★★ 5/5
GoogleProfessional, efficient, knowledgable, insightful... knew what they were doing. My property wasn't moving and then they suggested a different approach. It worked. And ... they held my hand through the conveyancing. So many documents, so many legal hoops to jump through... with helpful suggestions, compassion and patience. Not a bad lot really. Impressive stuff.
Jayne · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide guidance, support, and a fresh approach to get things moving with your property. It’s wonderful to know that our help throughout the conveyancing process made things easier and less stressful. We really appreciate your thoughtful feedback!
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Daniel’s knowledge of the market and attention to detail really stood out, and nothing ever felt like too much trouble. i truly appreciated his honesty and …
Cindy · 22 April 2026
Agent replied · 22 August 2026
Hi Cindy,
Thank you so much for your kind review. … More
★★★★★ 5/5
GoogleThanks to Oliver for securing our first property. We had been searching since January 2022 and had been let down badly by another estate agent in securing a property we were interested in. Having explained our previous experience to Oliver he made sure we were handled in the best way possible. He was highly communicative and supportive throughout and we can't wait to move in.
David · 15 July 2022
Agent replied
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
★★★★★ 5/5
GoogleI was looking for an apartment to rent and I went to Waterford's to see my options and I don't regret it! Mathew Blackman was the agent that helped me since the beginning and he was really professional, helpful, quick and friendly and I am really happy with my apartment. If I ever move again waterford's is my first choice.PositiveResponsiveness, Quality, Professionalism, Value
Tânia · 26 August 2022
Agent replied
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments about the service from our Camberley estate agent team is fantastic.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
★★★★★ 5/5
GoogleThis week I have done my work experience at Waterfords in Camberley, and all of the workers there have helped me feel welcomed there. But especially Oliver Manning who has been very courageous and enthusiastic and has gone out of his way to make sure I understand what I’m doing and has even taken me on many viewings and explained everything to me.
Cam · 15 July 2022
Agent replied
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.
Please do let us know if there's anything else we can help with moving forward.
Kind Regards,
Brendan Cox,
Managing Director
★★★★★ 5/5
GoogleProperty sold extremely quickly, Richard Aaron and the team very helpful and friendly.
Would highly recommend.
Helen · 5 March 2025
Agent replied · 13 April 2026
Thank you so much for your fantastic review! We're thrilled to hear that your property sold quickly and that Richard, Aaron, and the team were able to assist you throughout the process. Your recommendation means a lot to us, and we’re so grateful for your support. If you ever need anything else, don’t hesitate to reach out!
★★★★★ 5/5
GoogleTerry at Waterfords provided an exceptional level of service throughout the process of buying a flat. He has not only been incredibly responsive, accommodating, patient and understanding, but also very knowledgeable and experienced. It’s always a bit stressful buying or selling a home, but Terry has a knack for making it smoother! 100% recommend him.
Nicola · 13 June 2025
Agent replied · 13 April 2026
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that Terry provided you with such exceptional service throughout your flat purchase.
Buying a home can indeed be a stressful time, so it's wonderful to know that Terry's responsiveness, patience, and expertise helped make the process smoother for you. We’re incredibly proud to have him as part of the Waterfords team, and your recommendation truly means a lot to us.
Wishing you all the best as you settle into your new home, and if we can assist you again in the future, we’d be more than happy to help.
Warm regards,
The Waterfords Team
★★★★★ 5/5
GoogleFrom the moment I met Sandra she was fantastic ! On the end of the phone 24/7 nothing was too much trouble !
She is very professional , helpful and always went above and beyond for me !
Can never thank her enough and I would recommend her 100% to anyone
Thank you Sandra xx
N · 12 November 2022
Agent replied
Thank you for taking the time to leave us such a great review!
Do let us know if there's anything else we can help you with.
Kind Regards,
Darren, Area Manager
★★★★★ 5/5
GoogleTerry was great! Great communication throughout the viewing / buying process! Would 100% recommend!
Katie · 28 February 2025
Agent replied · 18 April 2025
Thank you for your wonderful feedback, Katie! We're thrilled to hear that Terry provided you with great communication during your experience. Your recommendation means a lot to us!
★★★★★ 5/5
GooglePhoned to enquire about a property but everyone was busy so was told I would receive a call back. The team called back within 10 minutes! Matt has been really helpful in our property search and he replies so quickly! Thank you for your excellent customer service.
Saffron · 10 June 2023
Agent replied · 24 June 2023
Thank you so much for taking the time to leave us a review. Your feedback means a lot to us. Please do let us know if there's anything else we can help with.
★★★★★ 4/5
GoogleRichard & his team were friendly & efficient, constantly managing what turned out to be a difficult chain, keeping me up to date, communicating with all the various conveyancing teams & helping get exchange & completion across the line.
Vikki · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! I’m delighted to hear that Richard and his team were able to navigate a tricky chain efficiently while keeping you informed throughout. We’re proud of their hard work and dedication, and I’ll be sure to pass on your feedback.
Warm regards,
Sam Charlton
Director, Waterfords
★★★★★ 5/5
GoogleNick and the team offer a wealth of experience in all aspects of estate agency. Their attention to detail, professionalism and helpfulness is the reason I wouldn’t use anyone else in the area to assist me in the sale of property by auction.
247 · 8 July 2023
Agent replied · 29 July 2023
Hello, thank you so much for your 5 star review of the Waterfords Camberley team. Your feedback means a lot to us.
★★★★★ 5/5
GoogleExcellent service throughout the process. I highly recommend Richard Day.
Simon · 5 March 2025
Agent replied · 30 May 2025
We appreciate your fantastic review, Simon! It's great to hear that you had an excellent experience with our service. Richard will be happy to know he made a positive impression. Thank you for recommending us!
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