Every review we hold for the Camberley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy Journey with Orchard started good but ended up in a nightmare. I will not recommend their services as they are untruthful and dishonest. When apartment was handed over, it appears that the cleaning was subpar, with minimal attention given to detail. In addition to this, the property management has been lacking, as several issues were encountered such as broken toilet seats, a faulty sink drain, cracks in various areas, torn silicone and list goes on. These issues have caused significant inconvenience and required three days of my personal time to make the property habitable. Considering I explicitly mentioned the urgency of service deliverance due to having a new-born baby, I would have appreciated transparency regarding the readiness of the apartment and any potential delays in handing it over. Despite this, no contact has been made regarding the necessary repairs until their doors were knocked. I am rating my journey based on their dishonesty, unacceptable behaviour, and unfair treatment.
Hajder · 4 July 2023
★★★★★ 5/5
GoogleAfter a few months on the market with another estate agent, they were insisting a reduction in price to encourage further viewings. David knocked on our door by chance and said that he could sell our house for its current asking price with a couple of buyers in mind.
The first viewer put in an offer, but sadly this fell through. Jaz found a viewing one week later which resulted in a sale being agreed just £5k below asking.
We were getting married during this time and David’s team took the stress away from us along with most of the heavy lifting too.
I would fully recommend using Orchards, from Jas’s super personable approach to David’s years of experience and know-how in touch and go moments.
Christopher · 23 June 2023
★★★★★ 5/5
GoogleJasmine was extremely helpful and went above and beyond to assist in the sale of my home
Bijal · 28 May 2024
★★★★★ 4/5
GoogleVery pleased with the Lettings Team at Orchards. Richard, Client Manager at their Camberley branch, was very diligent at keeping up to date with the timing of the availability of the property and was totally accurate with the rent he recommended. The first potential tenant to visit the property took it at that price, and, despite the very short timescale, their Move Coordinator, Claire, was able to get all the paperwork arranged and signed-off in time.
Peter · 28 September 2023
★★★★★ 5/5
GoogleBrilliant service from Orchard estate agents in Camberley office. David Ramon was excellent throughout the process and when he was on leave the rest of the team continued to progress our sale providing a truly professional service. Thank you everyone at Orchard
Maggie · 7 June 2022
★★★★★ 5/5
GoogleThank you for making it so easy, at every stage of the journey I had reassurance and constant updates from Hannah and Clare the move coordinators, they really did go above and beyond at every step of the way right up till move date and after. I would highly recommend and use again the Bridges and Orchards group for further house letting or buying - Thank you!!
Vicki · 8 April 2024
★★★★★ 5/5
GoogleThe Orchard team in Camberley were fantastic throughout the whole process. We were kept constantly updated. The chain we were in was a challenge at times but and they really helped push the purchase through. Excellent communication. David Ramon was especially helpful so big thanks to him!PositiveQuality
Richard · 27 August 2021
★★★★★ 3/5
TrustpilotSeymone was excellent the rest ok but need some training of how not to wind up the clients perhaps laid back Will can do that
Seymone was excellent The rest ok but need some training of how not to wind up the clientsPerhaps laid back Will could do thatDave Bourne
Mr · 4 July 2017
Agent replied · 28 May 2023
Dear Mr BourneMany thanks for taking the time to write a review of your experience with Orchard. I am sorry to hear that you felt some parts of our service was lacking and we will take your feedback on board. Thank you for mentioning Seymone in particular and how good she was at progressing the sale through to exchange and completion.Wishing you the best of luck in your new home.Kind regardsOrchard
★★★★★ 3/5
TrustpilotSeymone was excellent the rest ok but need some training of how not to wind up the clients perhaps laid back Will can do that
Seymone was excellent The rest ok but need some training of how not to wind up the clientsPerhaps laid back Will could do thatDave Bourne
Mr · 4 July 2017
Agent replied · 7 July 2023
Dear Mr BourneMany thanks for taking the time to write a review of your experience with Orchard. I am sorry to hear that you felt some parts of our service was lacking and we will take your feedback on board. Thank you for mentioning Seymone in particular and how good she was at progressing the sale through to exchange and completion.Wishing you the best of luck in your new home.Kind regardsOrchard
★★★★★ 5/5
GoogleHayley was fantastic throughout the process, she was always available and helpful to our needs. It is our pleasure to write this glowing report of Hayley.
Carol · 28 October 2023
★★★★★ 5/5
GoogleHayley Levy has been exceptional in helping us through the process of buying and selling our home. Thoroughly recommended.
Thank you Hayley for all your hard work.
Kathy · 28 September 2023
★★★★★ 5/5
GoogleGreat customer service. Special thanks to Dan, he is amazing person.
Vivek · 5 August 2024
★★★★★ 5/5
GoogleVery experienced and professional Estate Agents. Lily Garner went above and beyond to help us with regular communication throughout. I would certainly use them again and cannot recommend them enough. Thank you so much.
Elisabete · 7 February 2023
★★★★★ 5/5
GoogleBridges have been great to deal with, very friendly and helpful staff. Dan has been great helping us find a new place to rent and nothing seems too much hassle. Highly recommend.
Tom · 8 April 2023
★★★★★ 5/5
GoogleBeen providing high quality apartments several times, and our move coordinator Keah was kind and patient, answering all queries and giving us confidence on proper procedures and arrangements on our moves.
Hon · 8 May 2023
★★★★★ 5/5
GoogleWe have purchased and sold through Orchards on two seperate occasions over the last 8 years. Will Rosten in particular is extremely professional, experienced and diligent at what he does. I would highly recommend Will and the team at Orchards.
Dan · 7 June 2022
★★★★★ 5/5
TrustpilotWe felt extremely fortunate to have…
We felt extremely fortunate to have Orchard as our agents when we sold our house recently. They listened and saw we only had appointments that were booked in advance with buyers who seemed genuine. We were kept informed of opinions and our home sold in three weeks thanks, we feel',to sound advice. We have already recommended Orchard to friends and Orchard were recommended to us by an equally satisfied client.
Jacqueline · 6 September 2018
Agent replied · 28 May 2023
Hi Jacqueline,Its brilliant to hear your feedback, thank you so much for your recommendations!RegardsWill Rosten - Partner
★★★★★ 1/5
TrustpilotCustomer Service Ignores you
I ordered two 4 in 1 cherry trees. One died almost immediately. I contacted them 3 times via e-mail (there is no phone number on their website) and was completely ignored. Whatever you are saving in money by ordering from this discounted vendor is not worth the aggravation and poor customer service if you have a problem. I finally has dispute the charge with my credit card company.
Lisa · 17 August 2019
Agent replied · 28 May 2023
Hi Lisa,
Sorry to hear of your bad experience but I think you have the wrong Orchard - we are an estate agents and do not sell cherry trees unfortunately,,,, unless they come with a house you are purchasing! We pride ourselves on our customer service and as a small business heavily rely on reviews so if you wouldn't mind please removing this from our page and apply to the correct Orchard it would be much appreciated :) We hope that they refund you and you get some beautiful new cherry trees to replace them!
All the best
Emma
★★★★★ 5/5
TrustpilotFantastic from start to finish.
Fantastic from start to finish! As first time buyers we were extremely nervous however Rebekah made it so easy and straight forward!
Charlotte · 21 March 2018
Agent replied · 28 May 2023
Hi Charlotte and Richard,Thanks for your feedback! So pleased that you are moving into your first home and I was able to help you.Good luck!Rebekah
★★★★★ 5/5
GoogleThe services we have received from Orchard Estate Agency is excellent, timeous and very very helpful.
Noah · 8 April 2024
★★★★★ 5/5
GoogleDavid was professional and efficient throughout the process of selling our house. From initial valuation through to communications on the day of completion David kept his eye on the ball and ensured we had all the current information at every stage.PositiveResponsiveness, Quality, Professionalism, Value
Julie · 27 August 2021
★★★★★ 5/5
GoogleHayley was super helpful in keeping us updated througout the whole process which is much appreciated!
Raisha · 1 April 2024
★★★★★ 5/5
GoogleDavid Ramon @ Orchard is a great help, very friendly and went the extra mile.
Edit: had David Ramon around again for another valuation, the knowledge this man has seems way above other estate agents, he’s extremely polite and friendly. I would recommend his services to others without a doubt.
JET · 25 November 2024
★★★★★ 5/5
GoogleWe phoned Orchard by Bridges to enquire a property to rent however the property was no longer available. Later in the evening Lily called back to say that the property was back on the market and arranged a viewing for the following morning. We arrived at the property to meet Mitch who was really helpful and answered all our questions. Overall the process was really smooth and efficient, this enabled us to put down a holding deposit for the property and we are excited to continue the process.
Cassandra · 7 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
