Martin and Co Camberley reviews

★★★★★ 1/5

Trustpilot

Gina Rude and Unprofessional!!

We viewed a property in channel view and clearly this is the worst and most unprofessional agents in the world!The lady Gina was so rude and unprofessional she struggled to even greet us when we arrived the property turned her back on us walked off.We really liked the property and made an offer of £1625 which its clear to see that the agent didn’t know or couldn’t be bothered to present our offer to the landlord and provided no feedback whatsoever regarding why another offer had been accepted.If your a landlord or tenant Avoid this agent at all costs.Im glad we didn’t get the place now knowing what kind of Rude and unprofessional agency would be managing my tenancy!!Disgusting service!

Sean · 16 May 2023

★★★★★ 1/5

Google

Shocking customer service, poor communication, terrible experience with this company. We viewed a property on Friday 19th, made an offer on the property via email to the member of staff that showed us the property that afternoon, have been calling since and he has not bothered to return a single call of ours, even worse we have now gone on to the listing today 23rd and it has been let elsewhere, still no acknowledgment or response of anything from the member of staff there, even his own colleagues didn't understand why he was not returning our calls or communicating with us, very unprofessional. Very disappointed with the service provided by Martin & Co Camberley.

Lewis · 17 May 2024

★★★★★ 5/5

Google

Have used for 5 years and have had a great service and great value, thank you to Dianne, Lauren Chantel and all the team.

Mike · 14 September 2024

★★★★★ 5/5

Google

I can’t thank Ben Luckett from Martin and co enough for helping me with my apartment. It’s hard enough moving without a pandemic so moving through the middle of one has been challenging but Ben has made it go very smoothly. He’s been very responsive to all my emails and phone calls and extremely helpful. I can’t recommend him enough.PositiveResponsiveness, Professionalism

Gary · 27 August 2021

★★★★★ 1/5

Trustpilot

A disgusting way to treat a new mum!

My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has taken the initiative or the responsibility to sort this for her.

Free · 23 March 2023

★★★★★ 1/5

Trustpilot

If I could give a minus star I would

If I could give a minus star I would. There is a property with their board outside. I t is not listed on their website. I have enquired 3 times to find out the cost of the property and I have received no response. Very unprofessional. You'd have thought with the market slowing down that they would be keen to engage in conversation. I've never used them in the past and I never will in the future.

James · 19 June 2023

★★★★★ 5/5

Google

I would like to say a big Thank You to Ray for being so amazingly helpful with our property search these past few months. In particular, with the time taken to really understand exactly what I was looking for. Your assistance has been very much appreciated by us all and we shall definitely be in touch again in the near future. Thank you :) Jo B & family

Jo · 28 August 2019

★★★★★ 5/5

Trustpilot

Third time lucky

We have been trying to sell our house through the Westbury branch of Martin & Co since February 2022, but unfortunately have had 2 sales fall through days before exchanging contracts. We have this week just accepted another offer and are proceeding with the sale which we hope this time will reach completion. During this time we have been very pleased with the service provided by Martin & Co, and despite our disappointments when sales have fallen through at the last minute they have always promoted our property well and priced it realistically in order to achieve a sale. We have also used Martin & Co when viewing properties to buy, and have always found their staff helpful when booking viewings and being shown properties. One particular member of their staff, Kerri Gunning, stands out as being especially worthy of credit as she has shown countless perspective buyers around our property during the last 12 months, and we have also viewed many different properties with Kerri resulting in an offer being accepted on a new build property that we liked. Kerri was a fairly new employee to Martin & Co when we first put our house on the market, and over that time we have seen her develop into a confident and no doubt highly valued member of their team. She has always shown an open and friendly approach to her job and her personality has proved an asset when ever we have met her.Jim and Annette Wilson both wish her well in the future.

Jim · 3 March 2023

★★★★★ 5/5

Trustpilot

Just wanted to say a massive thank you…

Just wanted to say a massive thank you to Hannah Jackson and Denise Feather in the lettings team at Keighley.

Marc · 12 November 2025

★★★★★ 5/5

Google

So far the best! So lucky we found this agent. He did his best to find us a lovely place. We have a dog and is always a struggle. Most agents don't even bother to speak to the landlords if they think they won't allow dogs but he did not give up on us. We're loving this place and location and we'll definitely recommend them. Thank you Raymond Veljkovic.

Catarina · 28 August 2018

★★★★★ 1/5

Trustpilot

Disappointed

I went to a house viewing in Haslington and the agent was very poor he wasn’t friendly or welcoming and hardly spoke to my self, when my partner inquired about a property he was just getting ignored even though we were very interested in the property and the company still hasn’t got back to us about it.

Chelsea · 11 February 2026

★★★★★ 5/5

Trustpilot

I’ve recently sold my property through…

I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.

Andrew · 4 September 2026

★★★★★ 1/5

Trustpilot

I have never in my life written a…

I have never in my life written a negative review online, it is simply not in my character, but my experience with Martin & Co Chelsea has left me feeling that I have no choice.

M · 7 July 2026

★★★★★ 1/5

Trustpilot

Was really interested in a property…

Was really interested in a property viewing, emailed 2x, rang 3x, no answer whatsoever. Filled out the questionnaire, no answer. When you try ring, you get passed to an AI agent who can’t help, so I ask for a human, upon that request, I get hung up on.

Frankie · 15 April 2026

★★★★★ 5/5

Google

Very nice agents , helped us to get house very quickly , especially Louise was very helpful, he has guided us very nicely through step by step process.

Sonu · 3 August 2025

★★★★★ 5/5

Google

Ben from Martin and Co Camberley was extremely helpful and efficient from start to finish when processing our rental property. Within less than a week we viewed the property, put a deposit down and moved in with all the reference checks and contracts complete. A great all round friendly and efficient service. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Ellie · 27 August 2021

★★★★★ 5/5

Google

Our experience with Martin & Co was fantastic thanks to Giles & Liam, both of whom were very knowledgeable, responsive, friendly and polite. They were very helpful with all of my many queries and requests and really made the whole process very straight-forward and smooth. Big thanks to you both for all of your help!PositiveResponsiveness, Quality, Professionalism, Value

Robbie · 27 August 2021

★★★★★ 1/5

Trustpilot

M&Co - Beeston, Nottingham

Martin & Co are unprofessional and blatant liars.Their Beeston Office have destroyed my life.This Firm is useless and breaches all Codes of Conduct for The Property Ombudsman.Don't bother making an Official Complaint about any Branch of Martin & Co - their blatant lies ensure that they never account for any wrong-doing.Martin & Co also remove all honest reviews that they consider 'damaging and harmful' to their Business.Martin & Co need to be completely struck-off all Estate/Letting Agency lists and preferably Liquidated.

Ms · 11 December 2022

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID... Saltaire Branch

AVOID AVOID AVOID.... Rented 4 Bedroom property Lightcliffe Halifax via Saltaire Branch.If I could give zero stars I would! Having worked most of my life in Management Customer Services I expect to receive a high standard like the one I provide. Customer services from Martin & Co in Saltaire have been appalling, to say the least! And having read these reviews I cannot understand how they are still in business. My initial contact (prior to signing the agreement) was very good. Found the property I wanted to rent, having never rented before. There were issues with the property - security gates didn't work correctly and therefore provided no security, garage door not working correctly, rubbish bags laying around in the grounds etc. I did make it very clear before signing the contract that I wanted all these issues addressed and I was told they would be. Once the contract was signed everything changed. I was told I didn't ask for it to be made into a stipulation on signing (how would I know to do this when I have never rented before). Within two weeks of moving in, I had a leak under the kitchen sink, followed by the washing machine didn't work. With regards to the washing machine I was accused of damaging it however when the repair man attended he found coins, hair bands, and stones in the filter from the previous owner. keys went missing from the property when I was out like someone had been in there without me present (all denied). And no keys were supplied for the juliet balcony. Then the dishwasher stopped working and the landlord wanted me to contribute 50% towards a replacement machine that was 7 years old. I refused. The person that I was then dealing with Ian Tate supported the landlord and accused me of not looking after the property (even though I have owned my own house for 30 years prior to this). The landlord requested a property inspection 3 weeks post moving in as they were concerned about 'their property' even though this was denied. I was outraged. Small problems and issues kept arising which the landlord refused to address even though they were listed in the Inventory (which I received 3 months after signing the contract). Every time there was an issue Ian supported the landlord and spoke to me like I was irrelevant. Found him to be extremely patronising and arrogant. I eventually asked to deal with the branch manager Denise who I found more supportive and actually tried to resolve issues with the landlord, albeit not successfully every time. The landlord just would not address issues with the property - unfortunately I had paid 6 months rent upfront to secure the property so it felt like because she had the money she was refusing to maintain the property. I handed my notice in to end the contract at 6 months as I was not prepared to stay in a property where I was accused that I wasn't looking after it, and not having any support from my letting manager Ian. I moved out and the keys were handed back and it took over 5 weeks to receive the deposit of £1846 back!! I did all the chasing for this. The landlord was literally retaining hold of my money and the letting agent could do nothing about it! then after 4 weeks I was informed by Denise that Ian had also cocked up and not issued me with the procedures for claiming back my deposit... again extremely poor customer services from Ian! I am absolutely appalled at the service I received and will never use this company as long as I live! Does not surprise me to notice they are not regulated or authorised by the relevant authorities so you have absolutely no come back from anywhere!

Catherine · 5 December 2022

★★★★★ 1/5

Trustpilot

If i could give 0 stars I would

If i could give 0 stars I would. My husband and I have rented a property through this agency for 1y and 4 m and for this period it was obvious that they care only for your money.

Yana · 19 June 2026

★★★★★ 5/5

Google

My experience with Martin & Co Camberley Lettings was fantastic. Specifically, we were assisted by Ben Luckett. He was able to secure a same day viewing for us on a Tuesday afternoon and Friday we had secured the same property. He was helpful and responsive, and helped us every step of the way. Would highly recommend!PositiveResponsiveness, Professionalism

Heather · 27 August 2021

★★★★★ 5/5

Trustpilot

agents martin and co friendly and well…

agents martin and co friendly and well organized , also fair house pricing and advised all way through selling process , would recommend to anyone for a smooth transaction in to days market

Japenny · 23 July 2026

★★★★★ 1/5

Trustpilot

Uninterested in the Tenant - Landlords allowed to neglect property

We rented a property from Martin and Co in Prestwich.They never ever confronted the owner of the state of the property. Our property in Pine Avenue Whitefield was in a state of disrepair and even though problems were reported, they were never fixed.They let the owner wait 5 months until we left to action any repairs.The owner was allowed to neglect the property and allow the outside of the house to fall apart literally.Martin and Co were "afraid" to confront the owner instead raising issues when we left the property.Gates and fences were covered in nails and shoddy repair. The owner allowed herself to continually come check on the property, without notifying us, and would "knock on" to check the state of the house herself.

Simon · 28 October 2022

★★★★★ 1/5

Trustpilot

The worst estate agent ever, avoid at all costs even if you really like the property!!

Where to start...Martin & Co London Bridge were impossible to deal with during our 1.5 year tenancy, I really don't know how they are a company as they are so hopeless and completely dysfunctional. I understand this branch is now longer part of Martin & Co and is now trading as DA Property, perhaps partly due to the issues we experienced.We had numerous issues when we moved in: a toilet that wouldn't flush properly, a shower that couldn't change temperature, a leaking kitchen sink etc. It took a lot of chasing and two months for all issues to be fixed. The boiler then broke down and we spent 3 weeks in February with no heating or hot water and again it took a lot of chasing on our part for anything to be done. We also had a broken oven for a month at one point. Whenever we had problems, we would call the office and be directed to a central call centre who assured us that our issue had been marked as urgent and someone from the internal maintenance team would call us back, but that never happened once. We also had the mobile number of the Director of the London Bridge office, but he would ignore phone calls, WhatsApps and emails. I also tried to visit their office in person on several occasions, but never found anyone present. And after everything, they took a cleaning and maintenance charge from our deposit.It was truly excruciating trying to get anything done and we're glad we will never have to deal with Martin & Co / DA Property again. Avoid at all costs, even if you really like the property!

Kathryn · 20 October 2022