Trusted Agent profile · Camberley
★★★★★
1,068 reviews across 3 platforms
7 High Street, Camberley, GU15 3QU
Martin and Co's office in Camberley, at 7 High Street, is rated 2.5 out of 5 across 1,068 reviews on three platforms, including 209 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic stress free experience
A big thank you to Tracy and Ian, Martin and Co Hucknall, for being my letting agent for 6years very efficient first class service. Then now selling the property for me. You were attentive, always on hand to answer my queries very quickly. Liaising between buyer, buyers solicitor and my own solicitors for a seamless sale. Thank you.
1/5
GoogleThis company are so unprofessional it is unreal. From the first time I spoke to Giles and he told me that he was going to give me "discount" on the fees so they were cheaper than another estate agents, so we would rent the property through them. Turns out there wasn't a discount and we ended up paying more than the other estate agents. Every year we had a renewal with them they made endless mistakes in the contract... Things as simple as our names. And their renewal fees! What a joke, how someone can charge so much for them to send you an email is beyond me. "Admin" charges, when your admin can't even get the document right. When we came to leaving the property they sent us emails meant for our landlord discussing how much they "suggested" we paid to leave. And now we keep receiving emails intended for landlords or tenants with addresses, amounts of money etc on them, apparently it doesn't matter if you let them know of their error because they will continue to send them.
Thank you Gemma for your review and feedback. Apologies for your experience which we will be looking into. Wishing you all the best for the future
1/5
Trustpilotrude staff
My senior and unwell mother suffered a flood after a leak in the flat above. The tenant warned the landlady via the estate agent that a pipe was about to burst but nothing was done. Martin and co staff were extremely rude . One member went over my request to leave my mum alone that day as she was distraught and is unwell but she then telephoned her! NO consideration for a senior citizen or a request to not visit her that day. She still hung around outside her flat and involved others to intimate my mum to give her access.
1/5
TrustpilotWould do 0
Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.
1/5
TrustpilotMartin & Co have got to be the worst…
Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.
5/5
TrustpilotExcellent service and courteous staff
My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.
Thank you Jan, what kind words. I appreciate your feedback. All the best for the future! Rowan, Martin & Co Hucknall
5/5
TrustpilotHighly Professional and honest staff:Gloucester
Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.
1/5
TrustpilotMARTIN AND CO MEDWAY
MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.
1/5
TrustpilotNew Milton, Awful estate agents, left us homeless with no help
Disgusting estate agents didnt bother with us at all, I called and called to view a property as ours was only a short term let, they never bothered to tell us when the viewings were despite me calling several times and let the property go to someone else. There was nothing else available and because of this we ended up homeless while I was pregnant and with a 3 year old. Never use them!!
1/5
TrustpilotWant ALL your personal info just for a viewing
Tried to view several properties with this agency but before you can even arrange a viewing, they send you an email with 15 very intrusive questions. For example, how many animals do you have - please tell us breed, names, ages, etc.
1/5
TrustpilotAnti social tenants welcome at Martin an co.
Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.
1/5
TrustpilotAs a landlady for over 20 years this is…
As a landlady for over 20 years this is comfortably my worst experience. The letting agent at the Leicester office was rude and patronising at times. Incorrect AML checks for which there was an expectation the landlord would cover the costs. Slow replies to email and requests often not actioned. Questionable GDPR compliance with attempted validation through loose loopholes. Overall a stressful experience which is concerning when you pay for a service to take away the stress!
5/5
GoogleMy family were looked after by Jevon at Martin & Co Camberley, who made the experience for us finding a new letting property so easy. He was there to answer all of my questions that I asked him and did not mind how many I asked. He was always in contact with myself letting me know the next steps, so I was always up to date with what was happening. Very helpful during his communication and made the process for us so smooth whilst offering good advice. Would definitely recommend!
Thank you Abbie for your kind review of our service.
5/5
GoogleI have to say that Liam and his team at Martin&Co were and are very helpfull, eager to find solution for the obstacles that are in your way. We were contacted several times abroad, explaining to us every possible solution , until finnaly the deal was completed. I'm very satisfied with the outcome, and now actually , we are in our flat enjoying our new home. Thank you so much.. Cheers
Thank you for your kind review
5/5
TrustpilotI have been searching for a property…
I have been searching for a property for quite some time now and Martin&co have really gone out of there way to help me in many ways! i find their suggestions and advice really great! I have been helped by Dan Webber for the viewings and been helped by Charlotte Cotter and Becky to! and together all of them have really been very helpful and polite and reasonable! Great job guys thank you very much!
Hi Gordon, Thank you for taking the time to leave a review of Martin & Co Gloucester. We're really pleased to hear that the team have looked after you and look forward to working with you again in the future.
5/5
GoogleI dealt with Jevon during my dealings with Martin & Co. I can’t recommend Jevon enough….courteous, punctual and very professional. He helped me through the whole letting process, keeping up to date the whole way through. Highly recommended.
Thank you for your kind review of your experience with our office.
5/5
TrustpilotMartin & Co Wokingham and Bracknell is…
Martin & Co Wokingham and Bracknell is amazing!The owner Erica is and was always available and supportive during almost 3 years that I was a tenant. They are very frank, well organized and ready to help anyone. It doesn't matter if you are a tenant or a landlord!!The best agent! We were lucky to have them adminstrating our tenancy!!!
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotSimply the Best
I have used Martin&Co to look after my properties for 13 years and wouldn't be without them. They are very professional and sort out any problems so I don't have to! Diana Gaglio is the person I have been dealing with lately for one property and she saved me £100 by finding a better deal for something, brilliant! I feel like she looks after me in fact all of Martin & Co look after me, that's how it feels. 🙂
5/5
GoogleAs a newcomer to the UK, Martin and Co. helped us a lot, especially Ben Lucket, the agent that was in contact with us. He made the renting experience so much easier for my fiancee and I, I just don’t have any words. Really nice guy, straightforward, helpful, great guy overall. We are really happy that we went with Martin and Co.PositiveResponsiveness, Quality, Professionalism
Thank you David for your kind reveiw - it has been our pleasure to be of service and wishing you all the best. Stay safe and well
5/5
GoogleWe are first time buyers and had an amazing experience with Martin & Co Camberley. Liam was so welcoming every time we viewed the property, we never felt rushed and he was always very polite and friendly. Giles helped us throughout the sale process, he always answered his phone immediately, we felt supported every step of the process. We would highly recommend them!PositiveResponsiveness, Professionalism
Thank you Taina for your kind reveiw and we are delighted with your experience. So happy that your purchase completed successfully and it has been our pleasure to be of service to you. Wishing you both every happiness in your new home
1/5
TrustpilotExtremely disappointed
Throughout our tenancy we had to constantly chase for updates, and several issues with the property were never fully addressed. We maintained the home to a high standard and left it in a clean, well‑kept condition, yet our landlord is now refusing to release our deposit.
1/5
TrustpilotMorrisons Village Square Runcorn has…
Morrisons Village Square Runcorn has rapidly gone to the ruins, fridges are empty most of the time, limited stock on the shelves, there has been no sugar on the Costa Machine for 3 weeks now, I asked can you not use a bag of sugar for the coffee? The reply was, we are not allowed, i usually spend £30+ in there everyday before work only to find i need to go to another shop to get what Morrisons dont have in stock, its absolutely degrading by management from Morrisons to limit the stock availability, I must refrain from using that store again
1/5
TrustpilotMartin&Co Wokingham
My opinion is to STAY WELL CLEAR!!After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class citizen!! In my personal experience even going as far as stating that we had no rights.In my personal experience with Martin&Co and dealings with Erica and her team they persisted to in my opinion try to threaten and intimidate, again in my opinion and based off of my personal experience, I was left to feel they used underhand practices to get the outcome they desire.Personally, as a tenant who values my right to privacy, and right to quiet enjoyment as set out in tenancy agreements. I did not feel as if that was respected or acknowledged by Martin&Co Wokingham. In my experience they contacted me outside of working hours numerous times no matter how many times I requested them not to, I was left to feel harassed. In my experience numerous times Erica phoned/emailed myself when she wanted to, personally I don't want to take calls as late as 8:30pm regarding such matters however I had no choice with Erica. In my personal experience they even went as far as turning up to the home without notice!!In my personal experience our deposit was not kept in a safe manner and in my opinion was not dealt with professionally and fairly at the end of the tenancy. After numerous requests surrounding our deposit, I'm left to personally feel it is not something Erica and her team at Martin&Co sadly seem to believe in. In my experience our deposit was threatened several times and again in my opinion used as leverage whilst they continued to withhold up to date prescribed information that they were required to provide us with during our tenancy.In my experience they did not deal with our deposit requests and took the complete allowed time to reply to any requests made from the governing body. They made numerous claims which would seemingly double the following day, I was left to feel as if these were fictitious claims. For us personally it took 4 months to reclaim the deposit when the governing body dismissed many of said claims. In my opinion I would hope and expect a company like Martin&Co to deal with this in a more professional and timely manner. My advice based on my experience is if you're a landlord that wants to know their property is in the safe hands of professionals, I would highly advise staying clear!! During my dealings with Erica and her team they weren't the best with paperwork and made numerous errors in the actual paperwork they did prescribe!! In my personal experience they left confidential paperwork with high value in an unsecured environment and the team could not even find it at one point. In my experience during this time a staff member was in my opinion incredibly rude to us, even though they could not find our confidential paperwork through their own errors. In my opinion and experience Martin&Co they struggled to acknowledge most of tenancy law, except that which benefited their own motives.In my experience they took no accountability of their numerous errors and tried to claim the incurred costs of their what I deem as amateur mistakes out of our deposit. In my opinion these mistakes came down to a lack of knowledge within the team and leadership, in my opinion this isn't the behaviour of an honest upfront company, and they should rather deal with their mistakes in a more professional manner.
5/5
GoogleLouis was a great help. Made the process of finding a place incredibly easy and painless. Martin & Co use an app for the application process, which is simple and straight forward. You fill in your details, upload relevant documents and you’re good to go.
Thank you Lucas for your kind received our service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin and Co's Camberley office has 1,068 reviews across three platforms: 209 on Google, 10 on Yell, 849 on Trustpilot (across the whole business).
Martin and Co Camberley is rated 2.5 out of 5 across all 1,068 reviews, and 4.6 out of 5 on Google from 209 reviews.
Yes. In The Trusted Agent 2026 awards: Martin and Co, Camberley won Trusted Agent; Martin and Co, Keighley won Platinum; Martin and Co, Stirling won Trusted Agent.
Martin and Co Camberley, 7 High Street, Camberley, GU15 3QU.
