Martin and Co Camberley reviews

★★★★★ 2/5

Google

Having worked with 4 different estate agents over the last 3 months I have to say Martin & Co stand out for being the worst, by an absolute mile. We put a rental offer in and never heard back. We had to call every other day for about 3.5 weeks until they finally told us the property had been sold. Each phone call they promised to keep us in the loop. We would also turn up to their "shop" on the high street and it would be closed even though it was meant to be open. Multiple promises made and I must admit they obviously just didn't care. Would call and leave messages and they would never call back, would ask questions and never get a response. Just poor poor customer service (worst thing is I work in sales myself so I could read between the lines). It might be different if you are looking to buy a property but if you are looking to rent don't bother using them.

Tyla · 30 December 2023

★★★★★ 1/5

Trustpilot

Martin and Co Westbury

Estate agents are supposed to help you find the dream. In our case it was a small plot of land not far from Salisbury. A call to the office was met with an un-informed assistant who assured us they would call back to answer our questions. They never did. We called again and advised that the relevant person was out for a couple of days, and they knew noting about the plot of land in question. A call back would be their priority as soon as the person who was dealing with it was able to. A call was booked, for few days later - nothing. Taking the initiative, we decided to call the office. The manager who knew about the land was unavailable. Busy.Whatever happened to the call back? The response from the office was un-enthusiastic. They clearly have better things to do than offer a service. Staff were oblivious of the land they were commissioned to offer up in this case, that was the responsibility of the absent staff member, ‘nothing to do with me’. It begs the question how they sell anything at all or can offer any confidence in the company. I wouldn’t sell a house or anything else with them. In my personal view it's badly run by people don’t know what they are doing and certainly have no interest in the client.The comment from Martin and Co proves my point. we viewed a plot of land near Salisbury. We did not say the office was in Salisbury. Martin and Co were selling the land from their office in Westbury.

Jacqui · 25 November 2023

★★★★★ 5/5

Trustpilot

Thank you BSE - Tamara & Team

I managed to exchange contracts today and Tamara and her team at Bury St Edmunds have been amazing! They have helped me every step of the way over some sticky moments and obstacles with advice, excellent communication and full transparency on the progression with vendors. Thank you!

Andrea · 16 August 2022

★★★★★ 1/5

Trustpilot

Use the local office to let out my…

Use the local office to let out my property. The rent has been late on several occasions, I have to chase the Tennant myself, there is zero communication or work being done on their part. The local office is never open and looks abandoned, no one ever answers any of the phone numbers I have. The property has now been up for sale for a few months and I have not once heard from them. If ypu phone the line to 'book a viewing at a property' it rings and rings until it cuts off. There is literally no one to speak to. Worst company I have ever had the displeasure of dealing with. AVOID AVOID AVOID

Oliver · 27 May 2022

★★★★★ 1/5

Trustpilot

Martin & Co - Guarantor issue

My partner and I were through the whole process of renting a flat. Papers were signed at beginning, all information was given when asked. We were told that we'd got the place, and just needed a guarantor - moved back from Australia so they needed extra reassurance, which was fine. The guarantor gave all information needed. Even employer contact information so they could validate. We were set to move in on the 18th May, the day before we had been told we lost the flat as they didn't get a copy of the guarantor's contract of employment. It is no business of theirs to need that, everything else had been shown and was evident that he could pay if needed. We lost the holding fee of 300 pounds, and were given no other option. After trying for hours to get hold of them, none of the calls were getting through, we had to leave it and try to find somewhere to stay.We had to move out our current rental, and had nowhere to go.DO NOT USE THIS AGENT

Corinne · 19 May 2022

★★★★★ 1/5

Trustpilot

Unreliable agent

Unreliable & Unprofessional agent everSince before our booking appointment to view this house, we clearly mentioned that we, 4 people, will share the house. We did a tenancy application form, mentioning 4 people will share and then wired holding fees.The Agent was doing reference & bank checking for all of us and got a reply that they have all passed.So, we already confirmed with our current landlord for moving date and also arranged to remove the household, book for moving agencies & deep cleaning service to this current house.1 week before our moving date, Martin & Co sent us a mail that '' I am ever so sorry but we cannot continue with the application because landlord wasn’t aware a license was required for sharers which he doesn’t hold”. I am really surprised that they did all reference check, bank check to all of us without realising the landlord has that license. Can you all imagine how much difficult for us to find a new house within a week? I just want to share my experience to everyone how unreliable this agent is.

K · 14 May 2022

★★★★★ 5/5

Google

Liam was incredibly helpful with my application to view a property. He was great at always getting back to me via email, and he was happy to answer all of my questions. The viewing was very efficient and I received all the information I need. I've had a great experience with this firm so I highly recommend!

Sophie · 27 August 2020

★★★★★ 5/5

Trustpilot

Incredible Customer Service

We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.

Avinash · 26 May 2023

★★★★★ 5/5

Trustpilot

Fantastic experience buying a property

WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future

Angela · 20 August 2024

★★★★★ 1/5

Trustpilot

Utterly Baffled

I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!

Charliie · 27 January 2022

★★★★★ 1/5

Trustpilot

SLUM LANDLORDS

SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.

Ian · 14 January 2022

★★★★★ 5/5

Google

Louis was very helpful in my search. All the questions that I had, he answered them very promptly and professionally. He went out of his way to negotiate with the landlord for me. Thanks to his help, I have found a suitable and affordable property. I would highly recommend Louis of Martin & Co.

Clare · 27 August 2020

★★★★★ 5/5

Google

Liam was absolutely amazing. His communication was very professional and he was extremely helpful. He kept in regular contact and kept me up to date always. I would really recommend him and Martin & Co. Thank you so much for all of your help. My son and I are forever grateful.PositiveResponsiveness, Quality, Professionalism, Value

Megan · 27 August 2020

★★★★★ 5/5

Google

I cannot praise Jevon enough for the way he helped me. From the initial viewing to signing the tenancy agreement, he was always on hand to answer questions, assist in getting everything in place and make the whole process as stress free as he could. 100% service. Thank you.

Tina · 23 February 2025

★★★★★ 5/5

Google

Louis Mundy is a excellent client manager, works very efficiently and has helped me and partner to find our desired property. Thank you, we appreciate your support. 5 stars all around.

Natalie · 27 August 2023

★★★★★ 5/5

Trustpilot

Fantastic!!!

This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!

Christine · 31 October 2021

★★★★★ 5/5

Trustpilot

Renting and selling of my uncle's house

We had to rent out my uncle's house due to the fact he was diagnosed with dementia and required looking after in a home. 3 estate agents were invited, one didn't turn up, one had no idea and seemed not bothered !! then there was Richard. As soon as he started talking I knew he was going to get my business. He explained exactly what was required and it was very obvious he knew what he was talking about. A plan was agreed and put into action. I've been in the retail trade, and like Richard and this team, I also treated my customers/clients as if they were the only ones I had. There is quite a distance between St Albans and where myself and my two brothers live, which was a concern, Richard and this team took that concern away. Sadly my uncle past away Dec 2020 so the house was made ready to be sold. Several views and it was sold for a lot more than we expected.This is a family run business who care, and are professional with an in depth knowledge of all things related to renting and selling. They have become our friends. So if you are looking for a first rate estate agent, LOOK NO FURTHER you have just found one.

Pete · 18 October 2021

★★★★★ 5/5

Trustpilot

Huddersfield branch

Zak at the Huddersfield branch is such an asset to the company. He spent a lot of time assisting me with properties to let on a Saturday afternoon, close to closing time (sorry, Zak!). Sadly, I decided not to move to Huddersfield, but would definitely recommend using Martin & Co based on his professional and helpful advice.

FHW · 9 November 2025

★★★★★ 1/5

Trustpilot

Left waiting outside.

Let me turn up for a viewing. Lied saying they were on their way., Then lied to say it was cancelled and I was notified. Couldn’t prove I was notified or that they even tried.

RDB · 12 May 2026

★★★★★ 2/5

Trustpilot

Gangster

Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .

Nadia · 29 September 2021

★★★★★ 5/5

Google

I want to thank Louis Mundy for your continued support in helping me get a house. I really liked working with you and appreciate everything you did. Thank you. Godbless.

Risper · 27 August 2023

★★★★★ 1/5

Trustpilot

Would give 0 or negative rating but…

Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.

Navadeep · 12 November 2025

★★★★★ 1/5

Trustpilot

Martin & Co Aberdeen: Avoid, avoid, avoid.

Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.

Vanessa · 25 August 2021

★★★★★ 1/5

Trustpilot

Greedy,layer,cheater company ever I had experience over 11 years in the UK.

My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland

Horvath · 30 July 2021