Trusted Agent profile · Calne
★★★★★
378 reviews across 2 platforms
17 High Street, Calne, SN11 0BS
Allen and Harris's office in Calne, at 17 High Street, is rated 3.6 out of 5 across 378 reviews on two platforms, including 166 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Allen and Harris hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Calne.
Every review we hold for the Calne office, from every platform, shown as written. First names only.
1/5
TrustpilotDon't use A & H as a landlord
They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.
5/5
TrustpilotHighly Recommend Ash Rooke!
My husband and I have had the pleasure of dealing with Ash Rooke, and I can’t recommend him enough. Since joining A&H, as Senior Lettings Coordinator in 2023, Ash has proven himself to be professional, approachable, and exceptionally skilled at managing our landlord and tenant relationships.
5/5
GoogleExcellent customer service, with a special mention to Shannon from Calne branch, who went over and above all other estate agents I used! She was professional and always willing to help ..... I was a very fussy customer, sorry Shannon! I wouldn’t hesitate to recommend and use again. Thank you
5/5
TrustpilotAs a rule I do not normally do reviews
As a rule I do not normally do reviews: although in this case I’ll make an exception:Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silkI was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday. Further communication can be had via their Website whereby your able to keep up with up to date statusDon’t do the same as me and waste fourteen weeks choose “Allen&Harris”.
1/5
TrustpilotIf I could leave a zero I would
If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke
1/5
TrustpilotIf i could i would leave zero star.
If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME
5/5
GoogleReally great service from Jessica in Calne. We had a very tight deadline for moving and she made everything as easy as possible for us. Will definitely be checking in with them when we are ready to buy again.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFirst time buyer so definitely lacking…
First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.
5/5
GoogleMy wife and I had to move quickly and Courtney and the team were very responsive. There was next to no down time when communicating with one another and before we knew it we had gotten ourselves into a new property.
1/5
TrustpilotAbsolutely abysmal service
Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back
1/5
TrustpilotAvoid at all costs
Selling a house is always stressful, but the shockingly bad service we got from the Frome branch made it so much worse. Agent talked a good talk initially, then as soon as we signed up would ignore calls and emails for days on end, as would others in branch. I don't expect people to get back back to me straight away, but I would like to hear from them before a week! All they're interested in is getting you to sign up. Messed up our EPC payment & got the dimensions & description of our house wrong. Only a handful of viewings over several months. Ignored us for a fortnight when we asked for a price reduction. Only removed us from their listings & returned our key long after our contract was up because we had to lodge an official complaint. I have never experienced such terrible service from estate agents before. Absolute time wasters. Would give them no stars if I could. Don't go through what we did, avoid at all costs.
5/5
TrustpilotExcellent service from start to finish.
I recently sold my flat with Allen and Harris in Helensburgh. I cannot fault the service I received from start to finish. From the photographers to the Home Report, to the viewings and offers, I was kept fully informed every step of the way and could call for advice at any time. Patricia Dean who was handling the sale went above and beyond to provide me with excellent, friendly, efficient service, always with a cheerful, helpful attitude. If she wasn't there one of the other team members was happy to help. Even the after care is second to none and I cannot recommend Allen and Harris Helensburgh highly enough.
5/5
TrustpilotAllen and Harris Swindon
Allen and Harris SwindonI have been dealing with Anna who has been exceptionally helpful and dealt with any questions I have asked in a professional manner would highly recommend.Thank you Anna much appreciated
5/5
GoogleAs a first time buyer, the whole process of buying a house and finding the right mortgage was very daunting, but Kyle was so helpful and patient and guided us through everything. I highly recommend the services of Allen and Harris- especially Kyle- he's our hero!
5/5
GoogleLocal Branch of Allen & Harris handle sales / letting with Buy to Let management services “centralised” elsewhere. Overall this has worked extremely well for me and their Service so far has proved flawless.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotExcellent customer service
Martin and the whole team at the Shawlands branch have been excellent and very supportive through a difficult journey of selling my late parent’s flat. It took longer than expected with quite a few twists and turns but they helped me through each step of the way. A great bunch of people and very professional and excellent communication. No complaints at all. Thank you.
5/5
TrustpilotClifton Team
Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.
1/5
TrustpilotIs this discrimination??
I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!
5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
1/5
GoogleShocking service, tried to call 5 times since morning till evening, nobody picks up the phone. Not answering emails or no response to viewing booking. Never again.
Thank you for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot Recommended
Like so many poor reviews here I had the same experience with the Devizes office, they were slow to get the property on the market, Lee Hodges the manager took awful photos so I provided them myself until I was offered a professional service for free. They initially marketed the property to the wrong group until I suggested it was suitable for an investor, bingo, we got a buyer! Here it went terribly wrong yet again, I was told the buyer could get this done by 5th April! 20th May after 4 months, empty property, investor to investor, in fairness I think the buyers had been stitched up with a trainee solicitor. However, I had to escalate my concerns to the area manager, Helen Crofts, who did monitor the case on & off, I asked that my property went to another office but this didn't happen either. All in all a very poor unprofessional office & company, worst I've ever experienced in 30 years of property sales & purchases, certainly wont be using or recommending them in the future.
1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
1/5
TrustpilotI'd like to give them no stars
I'd like to give them no stars. Incompetent nepotistic muppets. Their 'management' lol of my Cardiff property cost me at least £13,000 of additional work. A simple render crack and shower leak wasn't identified for over 11 months inc over winter, inappropriate contractors invited to quote, the tenant was ignored, I wasn't informed and it wasn't until it was such an issue that the tenant got the council and environmental health involved that it was determined that very costly repair works were required.A&H offered me a goodwill settlement of £150 hahahahahahahjahahahhhaahhahaahhahahaahahhahahahaahahhahahaahhahahaahha
1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
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Tell us what you need and we'll put you in touch. Allen and Harris hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Calne.
