5/5
GoogleCourtney has been amazing at helping us on our way to securing the prefect rental. Would highly recommend
Trusted Agent profile · Calne
Allen and Harris Calne reviews
★★★★★
378 reviews across 2 platforms
17 High Street, Calne, SN11 0BS
Allen and Harris's office in Calne, at 17 High Street, is rated 3.6 out of 5 across 378 reviews on two platforms, including 166 Google reviews rated 4.8.
Reviews
Every review we hold for the Calne office, from every platform, shown as written. First names only.
Google1/5
TrustpilotGutted I have to even leave a 1 star a…
Gutted I have to even leave a 1 star a a review. I recently viewed a property, the salesman had very little knowledge about the property. However I did proceed to call and put an offer in as soon as we left, I was met by difficult and belligerent staff who refused to take my offer and insisted the only way to place an offer was with the branch manager. Obviously at the point of which I called she was not available, my husband called an hour and a half after me and still no call back or availability, I finally heard back on Monday afternoon. The call was rude and curt my offer was sniggered at, the response being well I suppose I’ll put it forward. I then found out on social media I was not successful with my offer. I am yet to have any communication, having been looking for a while, and the market the way it is I can honestly say I will NOT view anything else with Allen & Harris, and will continue to share my utterly diabolical service with friends and family. This experience was with the Swindon branch
1/5
TrustpilotSwindon office commercial road
Unprofessional agency Swindon office
1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
5/5
GoogleBrilliant service, I have been using this company for over a year now and they offer a great service.
Agent replied · 24 August 2024
Hi Mark, thank you for your kind words and for choosing Allen and Harris Estate Agents Calne for over a year now. We are delighted to hear that you have been satisfied with our service. Your feedback is greatly appreciated. Kind regards, Lucy, Customer Relations.
3/5
TrustpilotPoor Communication Skills
Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.
5/5
TrustpilotChipping Sodbury
The team at Chipping Sodbury have been incredible with the sale of my father's property. Sarah in particular has worked tirelessly. We have been kept informed throughout a very difficult purchase, for reasons not to do with Allen and Harris. She has consistently gone above and beyond to help us.Molly has also worked really hard to support us.Thank you so much.
1/5
TrustpilotScumbags - tried to rip off a pensioner & widower
Allen & Harris FROME(Rory Sloan) was asked to write a letter by a potential buyer of a property not even on Allen & Harris’s book (!). Allen & Harris provided their ‘view’ on the saleability / value of a property to suit the buyers agenda, but they had never ever stepped foot in the property!The prospect buyers intention was to use Allen & Harris’s feedback to reduce the sale price. Rory Sloan mentions that he’s not visited the property in the letter before giving his opinion on the value - it’s comical! The letter from Allen & Harris just served the private buyer and caused a lot of stress for the elderly widower selling the property. Rory Sloan should have done his research or not got involved. Allen & Harris was not even the agent selling the property.This was immoral & disgraceful business practise- both the buyer and Allen & Harris should be ashamed.
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
1/5
TrustpilotProfessionally incompetent and negligent
AVOID Cardiff Roath Lettings. Quick to take your money but don't provide a professional service. My tenant resorted to calling in the council because of damp issues that weren't assessed correctly, mainly because the contractors weren't fit for purpose and failed to identify simple issues that had a simple fix. Instead my poor tenant had to suffer for over a year whilst my property deteriorated and AH muppets sat on their laurels doing FA. Needless to say I wasn't informed about the extent of the issues until my being served with a notice of improvements by the council and a hefty £11,600 bill for repairs, repairs that wouldn't have cost a tenth of that had the tenant been listened to and the repairs had been correctly assessed in a timely fashion. Plus, I lost 2 months rent. Allen and Harris, even though they admitted that Callum Reid hadn't exactly done a good job, wouldn't even refund the management fees dating back to when the tenant reported the issues. BUT, as a goodwill gesture they offered me £500! Whoopee
1/5
TrustpilotChippenham Office Allen and Harris
Chippenham Office. Never will I use this company again. They recommended a solicitors which were hopeless. Soon as you sign with them all communication ceased and I was forever chasing them. They were supposed to let me know of houses coming on the market. They never told me of one. It appeared that it was a case of we've got your money now do one. WAS ALSO TOLD I WOULD NOT HAVE TO PAY A PENNY BEFORE THE MOVE AND THAT WAS A LIE, ENDED UP PAYING NEARLY 4000 POUNDS UPFRONT. I will never use them again neither should you. YOUVE BEEN WARNED.
2/5
TrustpilotWestbury Office
When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
5/5
Googlei recently rented a property through allen & harris, Yaiza & Courtney were very helpful through the whole process and are still extremely helpful with any queries after my move in would thoroughly recommend this team and office.
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
1/5
TrustpilotVery bad experience
Very bad experience from the real-estate side as a buyer (fair service as long as it concerns the mortgage advisor).Agents seem to be very concerned only about fees and timing without providing any meaningful guidance or actual service. The purchasing process was totally transparent. The communications were highly problematic. The solicitor that they have recommended to us was totally passive. They left us with major unsolved issues. Office: Allen and Harris - 183 Cowbridge Road EastCanton CARDIFF CF11 9AJ
5/5
GoogleFirst time working with Allen and Harris and I couldn’t fault them one bit. Courtney has been amazing considering I’ve asked so many questions. Highly recommend
5/5
GoogleHanna from Allen & Harris Calne was great in assisting me with my house search and she was very proactive in keeping me updated and even looking for properties for me! Highly recommend.
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
1/5
TrustpilotI would tell anyone to avoid Allen &…
I would tell anyone to avoid Allen & Harris like the plague. I commissioned the Swindon team to sell my house based on a high valuation which they promptly told me to reduce almost straight away. They barely got me any viewings and no offers in the whole five months I was on the market with them. They were not marketing it to the right people (corroborated by the fact that as soon as I switched estate agent it was sold in the first weekend) and I would always have to chase them for any feedback on the few viewings they did book. Also watch out for the small print…you are tied into a five month initial period. It felt like selling my house meant nothing to them and because they were in a flat rate they just kept telling me to reduce the price without putting appropriate effort in to selling it. Not good.
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
5/5
TrustpilotWitney Allen and Harris.
We worked with Maria from the Witney Branch of Allen and Harris, a brilliant experience. Professional, communicative and Maria and the team made the process of buying very easy.Thankyou Maria.Jo and Sara
3/5
GoogleFriendly staff in office they found buyers for our house in record time but in-house solicitors used by buyers not good we've been messed around for a month now with completion. After our experience we wouldn't use their solicitors if buying as they don't answer calls and don't seem to know what they are doing and make a lot of mistakes and blame junior conveyor for it , estate agents in shop are good for finding a buyer , but still don't always keep all informed as to what is happening.
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