Trusted Agent profile · Calne
★★★★★
378 reviews across 2 platforms
17 High Street, Calne, SN11 0BS
Allen and Harris's office in Calne, at 17 High Street, is rated 3.6 out of 5 across 378 reviews on two platforms, including 166 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Allen and Harris hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Calne.
Every review we hold for the Calne office, from every platform, shown as written. First names only.
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
5/5
TrustpilotI have rented through Allen and Harris…
I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x
5/5
GoogleGreat Experience working with Sam and the team. We recently completed a purchase with Allen and Harris and cannot fault the service and process. Sam has supported us with arranging viewings, delivering our offer and ensuring completion arrangements happened smoothly. We were kept informed of all steps and felt confident we were working with professionals, we would have no hesitation in recommending to others.
1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
5/5
TrustpilotI had excellent service with Allen &…
I had excellent service with Allen & Harris in Witney Oxfordshire.Freya was amazing I lost out on a bungalow a month before and she knew I loved the area.When another one came up on the same street she rang me to let me know, I made an appointment for a viewing the next day!The rest is history!
5/5
GoogleThis estate agents is bye far the best out there and I dealt with Courtney and she was very professional and answered every single email and helped me every step of the way I would really recommend theese to any one there amazingPositiveResponsiveness, Quality, Professionalism
5/5
GoogleEveryone @ Allen & Harris were so helpful and continue to be they are a fantastic bunch of ladies always happy to help, couldn't recommend them enough!!!
Thank you Cari for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSpoke with Laura to ask for a home…
Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.
5/5
GooglePoor Courtney and her team had to deal with an imbecilic dinosaur who can hardly cope with the internet. They were patient with a most reassuring manner, allied to professional savvy. My dog and I are mightily relieved to have found our rental. Thank you Allen & Harris, CalnePositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrom the beginning to moving in, every single step was smooth. Very helpful and professional. Courtney answered all our questions, was with us all throughout the journey and what a hard working staff. She went beyond her duty and time to make sure I moved in. She understood my circumstances and catered for us. We are delighted that Allen and Harris was the Agent we decided to choose. Courtney you are beyond a star and your whole team, Ellouise. From scratch they were transparent and caring, catered and went the extra mile for my circumstances. To be honest, I don't believe any other Agency can top the help and care Allen and Harris gave to us. If I had more stars to give I would, quite frankly 5 stars isn't enough. Thank you very much Courtney & Ellouise.
1/5
TrustpilotSaw a property yesterday in Broomlands…
Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.
1/5
TrustpilotTerrible service from the Dumbarton…
Terrible service from the Dumbarton branch.Lack of comunication from the start. I had to phone them for updates.Did not get a draft of the home report to approveThe best of all, the agent after discovering a leak from upstrairs flat did not inform me until the next day!She just locked the door a walked away!Stewart McGregor
1/5
TrustpilotReal estate agency not very serious and…
Real estate agency not very serious and not professional at all, I made appointments to visit 2 properties as a cash buyer and they cancelled the appointments only 2 hours before, when I had already taken the day off work and without giving reasons or alternative days for the visits. I wrote to them to understand the reason, but received no reply.... Not at all reliable like the majority of estate agents in Cardiff!
5/5
GoogleSo helpful in the office would definitely recommend! Jessica helped me find an awesome property and we viewed and offered in the same day!The whole team are knowledgeable and nothing is too much trouble. Would use again without hesitation thank you
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAllan & Harris is great
Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.
3/5
TrustpilotAllen & Harris, Abingdon
In the 5 months we were on with Allen & Harris, we didn't have many viewings (pre the market slowing down). After viewings, the agent gave us false hope on many occasions which always turned to nothing. I can say, however, that once Holly took on our property, she did her best to get people through the door, she always kept us informed and gave feedback quickly afterwards. Even though we didn't sell with them and moved to another agent, we couldn't fault Holly's enthusiasm in doing great job
5/5
TrustpilotGreat service from the team at Allen &…
Great service from the team at Allen & Harris Irvine with our recent property purchase. Special mention to Janice crookston for finding us the right property and to Jamie Stewart for getting us a great deal on our mortgage and a product that met our exact needs.
1/5
TrustpilotDon't go ANYWHERE near this company
Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.
5/5
TrustpilotCraig the manager at Whitchurch Cardiff…
Craig the manager at Whitchurch Cardiff is exceptional and could not do enough to help. His team namely Rees and Naomi (who answers the phone ) at the office were also excellent. I rarely leave reviews but this team led by Craig are worthy of an award. Exceptional.
5/5
GoogleCourtney was amazing from start to finish. The whole process was made easy and stress free! Will definitely recommend and continue to use her excellent services and all those in the office in Calne! Dave and Roz, Landlords
5/5
GoogleWe chose Allen and Harris as our agents as Yaiza was the most professional agent that came to our house and we haven't been disappointed. Both Yaiza and Shannon have answered all our questions and queries promptly and in a friendly manner. Both have been a pleasure to deal with. Thank you
2/5
TrustpilotVery unprofessional
Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!
5/5
GoogleCourtney was excellent, very professional and made moving my mum a very easy and straightforward process.PositiveResponsiveness, Professionalism
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Calne team provided a five-star service!
5/5
TrustpilotOllie Jones Wells
Ollie Jones and the team in the Wells branch were professional and efficient. Kept us up to date with our house sale at all times and pushed for information further down the chain even when things got tricky. I would certainly recommend using them.
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Tell us what you need and we'll put you in touch. Allen and Harris hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Calne.
