Allen and Harris Calne reviews

★★★★★ 1/5

Trustpilot

Absolute joke

Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.

Fiona · 29 July 2024

★★★★★ 5/5

Google

my expireance has been amazing i couldnt have asked for more support throughout and after my tenancy hannah and jess and the resr of the staff have been so accomidating would love to have them as my estate agents anytime

James · 19 November 2024

★★★★★ 5/5

Google

Me and my partner recently moved into a property, our agent Jess at Allen and Harris was amazing she answered any calls or emails so quickly and communicated with us super well the whole process was so smooth I cannot thank her enough so professional and friendly 😊 …

Savannah · 25 June 2024

★★★★★ 1/5

Trustpilot

Chippenham Office, Unprofessional, Rude and dishonest.........

We have been renting from Allen & Harris for 4 years. We have constantly been spoken to like dirt, treated poorly, ignored when we've brought up several issues within the house, the upstairs bath leaking through the downstairs light fixture(which went on for 2.5years), the upstairs toilet flooding the bathroom, the garden gate is all rotten, leaving open access to our garden and they are refusing to replace this. Everytime we've spoken to them they have been rude, they've hung up on us in the past too. Our hot water stopped working, several other issues with the boiler , we went weeks without hotwater, we had to get a plumber and pay out of our own pocket, which they refused to refund. They have breached data protection by sending emails with our information in it.Now that we are moving out , they are dismissive of us , and pushing us out of the door. The female staff are the absolute worst to speak to. Very very unprofessional. I will never ever rent or buy from them !! Please avoid!!

Heidi · 7 July 2024

★★★★★ 5/5

Trustpilot

Great service!

Used Allen and Harris Abingdon for my mortgage. Dealt with Aaron who was brilliant very knowledgeable, enthusiastic and actually went above and beyond in the service he delivered by giving me some great advice concerning landlord insurance. Would highly recommend using Aaron if you need a mortgage.

Ar · 14 July 2023

★★★★★ 5/5

Google

Sold my House in the first 3 days of being on the market. Staff and Josh (who handled the sale) were very helpful and supportive.

Alan · 12 May 2025

★★★★★ 5/5

Google

Been struggling to find somewhere and had a limit left before I had nowhere. Ellouise has been amazing threw out updating me and helping me find somewhere which I now have. She’s been amazing so has Courtney. Highly recommend Allen and Harris and asking for these two girls. Wouldn’t have got where I have without them.

Becci · 25 August 2022

★★★★★ 5/5

Google

Amazing Service at Allen and Harris! Ellouise was our agent. She was professional, accommodating and extremely patient with us. There were many emails back and forth and she maintained her helpfulness and professionalism. Thank you ever so much for making this a seamless experience!

Melissa · 25 August 2023

★★★★★ 1/5

Trustpilot

A very poorly run letting agency

My friend and I rented a property through the Allen and Harris branch in Talbot Green, South Wales, and we had the worst experience as tenants.The letting agents had no idea what they were doing the entire time we were renting the property. They are obviously lacking in very basic training, and were just generally awful with communication and following through with things they said they would get done.I am urging the management at this Allen and Harris branch to review the way they run the branch, and the training that is provided to letting agents.As a result of this terrible experience my friend and I are now completely put off ever renting through an agency ever again.And whoever reads this, please think twice before renting through Allen and Harris. It is a very poorly run agency as far as I'm concerned.

Loz · 29 April 2024

★★★★★ 5/5

Trustpilot

Allen and Harris - Pontcanna

Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.

Walter · 16 November 2024

★★★★★ 5/5

Trustpilot

Pontcanna office - flat sale

Josh and his team at the Pontcanna office, Cardiff, were an energetic and positive force behind a difficult flat sale.

Ian · 15 November 2024

★★★★★ 5/5

Trustpilot

The team at Highworth have worked hard…

The team at Highworth have worked hard to sell my property. A special mention to Jemma who has been incredibly proficient, kind, patient and always on hand with good advice!I would definitely recommend Allen and Harris for a professional service

Teresa · 2 November 2023

★★★★★ 5/5

Trustpilot

Wow Amazing company Allen and Harris…

Wow Amazing company Allen and Harris lower Stratton Swindon branch beyond helpful,They went out of they're way to help me even though I didn't live in swindon they were a call away and went out of they're way to help,Check the property if I had any concerns they were amazing with the viewing,We had Gemma George and Millie holding my hand they were amazing friendly great since of humor and went out they're way to help,If I ever had to sell a property I would use them in a heart beat,They were not pushy as it was a sad sale as a family childhood home and i had to sale it. AAAAAAAAAAAA

Freeman · 17 April 2024

★★★★★ 5/5

Trustpilot

Allen & Harris Highworth Branch - Amazing

Used Allen & Harris Highworth Branch Andy and Team could not of been more helpful a very quick and smooth process from start to finish :-) A great to Allen & Harris - thank you so much Alison Payne and family

Karl · 19 September 2023

★★★★★ 1/5

Trustpilot

STOKE GIFFORD AVOID LANDLORDS

STOKE GIFFORD AVOID LANDLORDS 0 stars! AVOID AVOID AVOID Only Used them for a year and I can’t stress enough avoid these like the plague! Please do not use them it’s been a experience from hell from start to finish Paying for full management then having to manage them no call backs, dodgy contractors being sent to the property quoting up to £15,000 in repairs after sending out two local contractors to inspect the same quote no work even required , asked for check ups of every two months received 2 check ups in 12months, tenants ended up ruining the house but was never picked up as never inspected Accounts unreachable when query’s are made on invoices. Turn over of staff is crazy! Just as you start a complaints procedure with one member of staff or manager they leave then you need to start all over again with some one untrained in the company and just as you start getting some where they leave! After taking the management out with a branch less than 2 minutes around the corner it all then gets fobbed off to some one two hours away sequence Nearly £5,000 taken over the year and not worth 50p for what they have done !Allen and Harris Stoke gifford will be taking up legal proceedings as don’t feel it’s fair !

Jason · 3 April 2024

★★★★★ 1/5

Trustpilot

Avoid company bit of a joke

Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property

Brian · 13 June 2024

★★★★★ 5/5

Google

Courtney has been excellent to work with. Highly professional, personable and highly trustworthy. I have been very impressed by the prompt support at all stages of the process. Alice was also a great help and very professional with initial correspondence and photo stages. Thanks for a great supportive service.PositiveResponsiveness, Quality, Professionalism, Value

James · 25 August 2022

★★★★★ 5/5

Google

Allen & Harris, especially Courtney have been great too me since moving in a couple months ago using them. A huge thanks to the team! Courtney has been nothing short of brilliant, any queries/ issues i have are dealt with so quick and too the best ability. I would highly recommend Courtney along with Allen & Harris too anyone.

Cerys · 25 August 2021

★★★★★ 1/5

Trustpilot

We had our viewing booked for today at…

We had our viewing booked for today in Swindon at two O'clock, Due to an accident on road we were couple of minutes late. I asked agent to give us couple of minutes, But she said she couldn't spare us any, I pleaded with her, But it only fell on her deaf ears, So our one and half hour journey was wasted not to mention another one and half hour journey going back home. If you can't spare few minutes of your time to your clients even if it is not their fault. I don't think we should considered spending our hard earned money on this Company

Sudip · 9 March 2024

★★★★★ 5/5

Google

Jack was superb throughout the whole process of selling our house. Keeping us updated on a regular basis, going above and beyond to answer any questions we had. Would highly recommend.

James · 25 August 2020

★★★★★ 5/5

Trustpilot

Excellent experience ,staff liz ,Leanne…gd team work guys

Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x

Suzanne · 2 February 2025

★★★★★ 5/5

Google

Allen and Harris were selling the house we purchased and thanks to our appalling solicitor it made the whole experience extremely stressful. Hanna was absolutely amazing and helped me chase my solicitor and everyone else. We literally couldn't have completed pre Christmas without her. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Donna · 25 August 2022

★★★★★ 1/5

Trustpilot

Unreliable and untrustworthy.

Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.

Sammy · 21 February 2024

★★★★★ 5/5

Trustpilot

I have been helping my son find a…

I have been helping my son find a property in the Stoke Gifford area and have met with many agents. I am so impressed with the experience I have had with Kelly at Allen & Harris her expertise is immense. Polite/ approachable and very helpful. Definitely recommend 100%

Jane · 19 June 2025