Allen and Harris Calne reviews

★★★★★ 5/5

Google

I honestly can’t thank Hannah Knight enough for the effort she’s put in to get my property over the line. I’m currently on the other side of the world and a last-minute issue came up with checks that could have delayed my tenants moving in possibly weeks, who were relocating from up north literally the next day. Despite the time pressure, Hannah worked relentlessly to sort it. She pulled out all the stops, coordinated everything on my behalf, kept me fully updated, and made sure it was resolved in time so the move could still go ahead as planned. Her professionalism, responsiveness and genuine care made a potentially stressful situation completely painless for me. It’s rare to find someone who goes this far above and beyond their job, and I genuinely couldn’t have asked for better service. If you’re looking for an estate agent who is proactive, dependable and actually gives a damn, I couldn’t recommend her more highly.

Myles · 16 January 2026

★★★★★ 5/5

Trustpilot

house move

We sold our home using the Stoke Gifford, Bristol Branch, Cant pretend it wasn't the most stressful experience of my life, but the team were amazing so patient - My husband and I called ALOT for reassurance and updates , we were never made to feel it was too much even though I'm sure at times it was ! Massive shout out to Justin, when things started to go wrong with the chain he stepped in and was nothing short of amazing, we are convinced without his work it wouldn't of happened and we would not now be in our dream home - THANK YOU.

Gillian · 10 September 2026

★★★★★ 5/5

Google

I’ve had an excellent experience with my property managers over the years, Hannah and her deputy Milly. They’ve both been incredibly professional, responsive, and proactive in every aspect of managing my property. Communication has always been clear and timely - any issues are dealt with quickly and efficiently, and they always keep me informed every step of the way. Hannah is exceptionally knowledgeable and supportive, always offering helpful advice and guidance that make the whole process smooth and stress-free. Her expertise and attention to detail give me complete confidence that my property is in the best hands. Milly provides fantastic support too, ensuring everything runs seamlessly day-to-day. It’s clear they both take real pride in their work and consistently go above and beyond to deliver an outstanding level of service. I couldn’t be happier with the experience - thank you, Hannah and Milly, for doing such a great job!

Dobester · 16 November 2025

★★★★★ 5/5

Google

Letting for the first time I thought should be so stressful, however Millie and Hannah went above and beyond to help us make it as smooth as possible. They were always on the end of the phone to help with any queries we had. This process was made stress free from their amazing work. All documents and forms after the first wet signed form were sent promptly via email and online forms, which was super easy and convenient. Tenancy agreements, and a link to set up gas, electric, council tax and water all in one place online and most of it was already done for us. The perfect first time letting for us. I'll definitely choose Allen and Harris again in the future if possible.

Chantelle · 16 November 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Trustpilot

Excellent service both for buying and selling your property

We entrusted the selling of our own home and the purchase of a new home with the Allan and Harris Team in Irvine . This was a very positive experience ,the staff in particular Liz ,Katy and Jocelyn who we had most contact with were so supportive and helpful. We had a difficult time time with a buyer and the team helped us navigate this ,they were patient, kind and understanding . We wouldn't hesitate to advise others to use their services.

Mrs · 15 March 2026

★★★★★ 5/5

Google

Hannah has been wonderful, she found a Tenant for us quickly , communication has been great , efficient and speedy . Hannah has gone above and beyond and helped me set up a landlord account and reassured me to get in contact should I need any further assistance.! Definitively recommend Allen + Harris and the fabulous Hannah ! Thank you .

Rachel · 16 November 2025

★★★★★ 5/5

Google

Allen and Harris have been great with helping me find a tenant for my property. Although it took a little longer than anticipated in finding a tenant, I appreciate their constant communication, effortlessly trying to get tenants in and listening to my requests. I appreciate as well that, as a first time landlord, they had to be patient with me and i can’t be more grateful for how professional they were with me and answered my many questions. I really liked how relaxed Hannah was when she spoke to me, it really put me at ease when asking my many question, and Milly has been fantastic and extremely professional. Hopefully the tenancy goes well :)

Ellen · 6 March 2025

★★★★★ 5/5

Google

What an absolute breath of fresh air the girls at Allen and Harris are. I have been renting most of my life and have used many different estate agents which I've had mixed opinions on. Hannah initially dealt with my query and organised a house viewing where she asked if Millie could join the viewing as she was new to the company. What an absolute asset she is to have joined the team. She is bright and bubbly while remaining completely professional and has made the whole experience relaxed and positive. In Hannahs absence Millie was thrown in at the deep end with lots of questions from me, she handled every one of my questions professionally and comminicated throughout. Any questions she was unsure of, she was open and honest but ensured she would find out the answers and got back to me really quickly. The whole process, especially this close to the festive period has gone seamlessly thanks to Hannah and Millie and I have high hopes if any problems may occur throughout our tenancy that they will be there to help and assist.

Rebecca · 1 January 2025

★★★★★ 5/5

Google

Hannah and her team in Calne have been a breath of fresh air and razor sharp efficiency in managing my rental property. We have been badly let down by other rental agencies in Calne to the point of work we approved not being done for the tenants, and non payment of rent for over a year, only to discover the place was an absolute mess when we finally got in. Hannah has been helpful in the refurb process, getting tenants in quickly and efficiency in all aspects of making sure our tenants get what they need done, done, as quickly as possible. She is a delight to interact with and I have high hopes for working with her over the long term. Highly recommend.

Catherine · 10 December 2024

★★★★★ 1/5

Trustpilot

AVOID THE ROSE HILL BRANCH. I put a house on for sale with the Rose…

Put a house on for sale with the Rose Hill Oxford branch. Had just 1 viewing in 4 months with no feedback. They don't answer phones promptly, preferring messages being left which they never pick up. Big turn over of staff, for such a small office. Rude to Clients. Common as muck at times. And then when you leave them, they call your new estate agent and demand pictures they do not own be taken down. All in all a dirty, dodgy 'strange behavioural' branch of Allen & Harris. AVOID.

Brit · 8 September 2026

★★★★★ 5/5

Google

Once again amazing service 2 years later. I was letting a flat and handed in my notice, 2 days before my move out date the place I was moving too fell through and I was left without a home. One call to Hannah and she went above and beyond to get everything sorted. A week later and I am in another flat and have a roof over my head. Amazing service every single time I needed to contact or talk to them. Hannah & Jess were amazing through all this ordeal.

James · 26 April 2024

★★★★★ 5/5

Google

Allen and harris are very professional company , the best estate agents in calne , they sold our house very quickly and at a higher price than other estate agents tried to do , Josh ,Faye , and ellie are a brilliant team , could not fault any of them , from start to finish , i would highly recommend allan and harris estate agents for selling your house , dont even bother looking at other estate agents , well done .

Paul · 16 December 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 5/5

Google

Huge thank you to Milly for providing a smooth and easy service with our new (rental) house. It's the easiest move we've ever had (excluding the actual loading of boxes and unpacking of course 😂). …

Harriet · 16 October 2025

★★★★★ 5/5

Google

Hannah was absolutely lovely!! For first time renters she helped us through everything and explained everything so well for us both!! Thankyou so much to Hannah and Milly!

Eleanor · 16 December 2025

★★★★★ 5/5

Google

I found the staff, especially Hannah and Jess as well as Sam and Ellie, so very helpful and supportive. The willingness that they showed to help in anyway they could, gave me the confidence to go ahead and progress. I have just one word to say, excellence in people skills, I would recommend Allen & Harris for more than just rentals and purchasing.

David · 4 November 2024

★★★★★ 5/5

Google

A huge THANK YOU to Hannah and Milly for all your help letting our property in Calne. Hannah worked so hard to get our house ready for new tenants, all in a super quick turn around time.

Lydia · 16 September 2025

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

Hannah has been excellent in facilitating me to rent my house. She has provided a great service from the very start. Hannah had got to know how I work, what I require and appreciates that I am renting what was my home (not just bricks and space). I am very grateful for her support and friendly approach. Thank you, Hannah. I have also had communication with Millie and although a newer member of the team, she has provided a great service too. Communication has been timely and detailed. A good asset to the team. Thank you, Millie.

Sarah · 25 February 2025

★★★★★ 5/5

Google

We recently used Allen & Harris to find an apartment for our son in Devizes. I could not be happier with the service I received. Jessica in particular was a mine of information, helped us find and select an apartment from the choices available. She handled all the necessary background admin work calmly and efficiently, and her regular communications were timely and comprehensive. Thank you Jessica. You are a huge credit to the A&H team.

BJ · 29 September 2023

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 5/5

Google

Milly has been wonderful from first point of contact, super efficient, personable and reassuring in assisting us acquire our new rental home. Would certainly use Allen & Harris again.

ANDREA · 24 July 2025