Allen and Harris Calne reviews

★★★★★ 5/5

Google

A huge THANK YOU to Hannah and Milly for all your help letting our property in Calne. Hannah worked so hard to get our house ready for new tenants, all in a super quick turn around time.

Lydia · 16 September 2025

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

Hannah has been excellent in facilitating me to rent my house. She has provided a great service from the very start. Hannah had got to know how I work, what I require and appreciates that I am renting what was my home (not just bricks and space). I am very grateful for her support and friendly approach. Thank you, Hannah. I have also had communication with Millie and although a newer member of the team, she has provided a great service too. Communication has been timely and detailed. A good asset to the team. Thank you, Millie.

Sarah · 25 February 2025

★★★★★ 5/5

Google

We recently used Allen & Harris to find an apartment for our son in Devizes. I could not be happier with the service I received. Jessica in particular was a mine of information, helped us find and select an apartment from the choices available. She handled all the necessary background admin work calmly and efficiently, and her regular communications were timely and comprehensive. Thank you Jessica. You are a huge credit to the A&H team.

BJ · 29 September 2023

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened. I feel sorry for the sellers😢

Marie · 6 June 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

BARRY BRANCH I would strongly caution anyone thinking of using Allen & Harris in Barry to think twice before signing up. The most fundamental job of an estate agent is to price your property correctly from the outset. Allen & Harris overvalued my property which sounds flattering until reality kicks in. When the inflated asking price attracts no interest, it has to be reduced, which flags the property to prospective buyers as a “problem” listing. Nothing kills buyer confidence quite like a home that’s been sitting on the market with visible price cuts. It also wasted 20 weeks of my time. It’s a strategy that serves no one except perhaps their desire to win your instruction in the first place. Compounding this is the branch manager, who appears to have very little interest in actually doing his job. Although he is keen to tell everyone he’s been doing it for 15 years. Chasing updates, following up on viewings, proactive communication, none of these seem to be his priorities. You are largely left to manage the process yourself. Getting anyone on the phone is a feat in itself. Calls routinely go unanswered, and voicemails are simply ignored. How buyers are expected to make enquiries or arrange viewings is genuinely unclear. In a market where speed and communication matter enormously, this level of unresponsiveness is simply not acceptable. And if you think the problems end when your contract does, think again. Rather than issuing invoices for costs such as an EPC during the contract period, as any organised business would, they simply don’t bother. Then, well over a month after your contract has expired, you receive a threatening letter from a debt recovery agency demanding payment. No prior invoice, no courtesy call, no attempt at straightforward communication, (what did I expect to be fair) just an immediate escalation to debt collection. It is a fittingly shabby end to a thoroughly poor experience, and says everything about how this branch is run. If you want an agent who will price your home realistically, communicate promptly, and actually manage your sale, I’d recommend looking elsewhere in Barry. Daniel Matthew Estate Agents fit this bill as a local, experienced and importantly independent agency.

Emma · 6 May 2026

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 1/5

Trustpilot

Avoid in the Swindon area

Avoid in the Swindon area, completely untrustworthy and useless. Can't be bothered attitude. Booked in a valuation, they offered me a time and I accepted but explained my timeline for decision making very clearly on this topic. Let me down on the morning of the valuation with some pony excuse. If this is how they treat me pre contract how on earth will they treat prospective viewers and myself once signed up. Avoid at all costs just go elsewhere

Mr · 23 April 2026

★★★★★ 5/5

Google

Milly has been wonderful from first point of contact, super efficient, personable and reassuring in assisting us acquire our new rental home. Would certainly use Allen & Harris again.

ANDREA · 24 July 2025

★★★★★ 5/5

Trustpilot

Great helpful team

Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers. Special thanks to Matthew Wyeth and Tyler Corr for making our searching experience so comfortable and resultive!

Nikita · 20 November 2025

★★★★★ 5/5

Google

Jess was very helpful whilst we were looking at a rental property, making a video for my husband as he couldn't view the property with me. Then, when we moved in, she was very helpful at the time and continues to be helpful with any further issues/questions we have had. Thank you Jess, for a smooth move in.

Jill · 26 May 2024

★★★★★ 1/5

Trustpilot

Really poor experience with Allan &…

Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange. Cancelling last minute is bad enough, but not even having the decency to call or acknowledge the inconvenience caused is unacceptable. It shows a complete lack of professionalism and zero respect for people’s time.

Guest · 1 April 2026

★★★★★ 5/5

Google

Hannah has been great from start to finish. Very friendly and helpful. The process has been quick and efficient.

Sam · 16 October 2025

★★★★★ 1/5

Trustpilot

The worst Estate Agent

The Estate Agent I bought the property with was much more helpful than Allen&Harris at Stoke Gifford who acted for my sale.Allan & Harris are not proactive and do not pursue sales after they have found a buyer.They don't keep other parties informed and are bad at communicating with other agents and lawyers.I would not recommend this agent to my worst enemy. I have moved many times and have never encountered such a dishonest and deceptive agency. Not only do they lie, but when found out, they lie even more to cover their tracks. They will not take any responsibility and they will blame each other in the office. They used to be very good many years ago when Jonathan Siggins was there. It's not the same anymore.Avoid at all costs.

Connie · 24 October 2024

★★★★★ 5/5

Google

I would like to thank James as he is incredible, He has helped me on more than one occasion and the service just gets better and better, I am again currently using his services to secure me a mortgage and I will continue to use James in the future. I would recommend James to anyone based on trust, communication, service and most of all he is reliable and does what he says he will. 5 star service and a must use, Thank you for all your help.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 25 August 2022

★★★★★ 1/5

Trustpilot

Travelled a long way (London to Bath)…

Travelled a long way (London to Bath) for a viewing that we scheduled and were told was no problem. Called them when nobody showed up and were told they weren’t doing any viewings that say. Mistakenly booked another viewing a few months later for s different property and they didn’t show for that either.

Ben · 15 September 2026

★★★★★ 5/5

Trustpilot

Throughout a long and extended sales…

Throughout a long and extended sales process, the team at Allen & Harris, Irvine were always friendly and continually kept us updated and informed. Liz, the branch manager was always prepared to go the extra mile to secure us a buyer. I can’t praise her and her team enough. Thanks once again.

George · 5 September 2025

★★★★★ 2/5

Trustpilot

Allen and Harris

Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.

Jacqueline · 27 August 2024

★★★★★ 2/5

Trustpilot

Useless

They were polite and pleasant, hence the two star, aside from that, they were unprofessional and useless.Despite having visited the property previously and confidently ensured us they could work in our area, we were dropped after one viewing day. Just a brief email saying we would do better with a more local estate agents, a complete contradiction to what was promised.Sulayman was apparently the manager, came to the property initially, but for the viewing sent his colleague Ellise, who arrived late, leaving two families wandering the carpark for over ten minutes, then stood in the corner awkwardly as I did all the talking trying to sell the property. I occasionally looked at her to invite her to speak up but she just looked away awkwardly.We told them how disappointing we found their services and would be leaving a negative review, to which they ignored and sent us an offer from a potential tenant almost immediately after we sent the email. Very odd.Personally I got the feeling they couldn't be bothered to make the trip to the property from Didcot for a property that wouldn't be an easy sell.

Aaron · 18 July 2024

★★★★★ 1/5

Trustpilot

Unprofessional Service and Poor Communication - Avoid Allen & Harris Frome

I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to caution others.Firstly, the communication was abysmal. I was not informed that the buyer had pulled out of the purchase, which caused unnecessary delays and complications. This crucial information was withheld, and it was only through my persistent inquiries that I found out about the buyer’s withdrawal. Allen and Harris simply stopped responding to any and all communication.Additionally, the photos taken of my property were of very poor quality with water marks and blown out colours. Professionalism was sorely lacking in this regard, and it felt as though minimal effort was put into presenting my property well.Moreover, the manager was unhelpful and displayed a lack of professionalism throughout the process. Any attempts to address my concerns were met with indifference and a dismissive attitude. It was evident that customer service and satisfaction were not priorities.Overall, my experience with Allen & Harris Frome was frustrating and disappointing. I would not recommend their services to anyone looking for a reliable and professional real estate agent.Avoid at all costs!

Paul · 9 July 2024

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024

★★★★★ 5/5

Google

Allen & Harris have recently helped us move into a flat in Calne. The customer service we have received from Jessica has been exceptional! She has kept us updated every step of the way, been on hand for many questions and is very knowledgeable. Jessica is a huge credit to the team and would certainly recommend her to anyone.

Jade · 28 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Yupy, Roath Branch

I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.

Al · 2 July 2024