Allen and Harris Calne reviews

★★★★★ 5/5

Google

Jess and Hannah were extremely helpful and very professional in their search for a new tenant. They were relentless in their efforts to secure an agreement and worked closely with us to get the job done in finding the right tenant for our property. Good work 👍 …

Blue · 25 June 2024

★★★★★ 5/5

Trustpilot

Definitely recommended

Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased! Thank you Liam

Halil · 8 September 2025

★★★★★ 1/5

Trustpilot

Talbot Green - disgraceful

Last year I rented through the Talbot Green branch and it was a disgraceful process that set my mental health back by a mile. The communication was terrible and unresponsive throughout. Key questions around the health and sanity of the property were left unanswered. Particularly the quality of the tap resulting in continuous serious leaks, the filth in the property upon moving in and evidence of damp throughout. The 1 star is reserved just for James in this instance -very poor communication and service.On the subject of the leaks, poor communication in getting the leaks fixed resulted in a very serious leak occurring in the morning. In act of panic I located an out of hours plumber, because the alternative would have been severe flooding damaging infrastructure. However, because it was resolved during the working day I had to foot the full bill of over £400! The biggest joke of all was the agent phoning up after I left asking where the stop cock and meter were in the basement parking - shows the level of interest for the landlords!!The property was filthy upon moving in, and despite promises to reimburse my cleaning, this never happened.A challenge with the gas meter resulted in no gas for a full month when moving in. Again, promised of being resolved were never met until I moved in.Finally, the attitude of the team was poor. Particularly James who seemed indifferent and disinterested in everything. I managed to move out of this nightmare property early, but that might not be the case for everyone. This seems like an agency who has little interest in the customer and quite frankly could and would take advantage of vulnerable people. Avoid at all costs!

James · 26 May 2024

★★★★★ 5/5

Trustpilot

Amazing service

Witney Branch:My self and my partner used Allen and Harris to view a property which we fell in love with, we then decided to put an offer in. We have dealt with Poppy throughout the process which has been seamless from start to finish. Poppy has been very professional and found us a mortgage that suited our needs whilst taking in to account interest rates and affordability. I can honestly say Poppy is amazing and we would highly recommend her services if you are looking for a mortgage. Nothing is too much trouble. We are certainly looking forward to getting the keys to our new family home.

Kristienne · 12 April 2024

★★★★★ 1/5

Trustpilot

Poor communication

We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.

RD · 16 January 2026

★★★★★ 5/5

Google

Just rented a property through Allen & Harris and Milly couldn't have been more helpful! Every time I called she was really keen to get to the bottom of what was going on and she even gave us an early viewing before others got chance! (We were In the area from Derbyshire viewing houses) 100% would recommend

Stuart · 16 August 2025

★★★★★ 1/5

Trustpilot

Allen and Harris Wallingford, Oxfordshire.

AVOID.Empty promises and false hopes. The subpar performance of their residential sales manager resulted in a significant financial setback of several thousand pounds. We were hastily guided through the process with the belief in our favourable prospects, continually reassured by the manager. Despite our exhaustive efforts within a constrained timeframe, the situation abruptly fell apart. There were no apologies, no outreach attempts, and our emails went unanswered with no updates throughout the process. It was only after the fact that we received a call from the branch manager, delivering the news that we did not secure the contract.

Andrejus · 22 November 2023

★★★★★ 5/5

Trustpilot

We used Allan and Harris’ mortgage…

We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊

Yaz · 31 October 2023

★★★★★ 1/5

Trustpilot

I’d honestly give zero if this was possible

I’d honestly give zero for Stoke Gifford office in Bristol if this was possible. The HQ needs to support the branch and the staff - as a buyer, having tried to call maybe 5 times on different days, you can’t speak to anyone and diverts to voicemail. I wonder if Sellers know? Perhaps they should try calling and see for themselves.

Mr · 25 March 2026

★★★★★ 5/5

Trustpilot

I used the Alan & Harris Swindon branch…

I used the Alan & Harris Swindon branch for a house sale in probate, Dave and his colleagues were 100%. Every time an issue arose, Dave was there to deal it. I also found the weekly inspection of the vacant property very helpful. If I were to buy a house or sell I would be sure to use these guys. Good experience all around.

Mark · 28 August 2024

★★★★★ 5/5

Google

Hannah at Allen and Harris has been an absolute star. She is professional, kind and it felt like talking to my sister in how relaxed she made the whole letting process. From our first phone call, she recommended the perfect property for us and it was meant to be. She then met us, showed us around and answered every question with ease. We can't wait to move into our castle, thankyou Hannah!

Emma · 17 December 2024

★★★★★ 1/5

Trustpilot

Lauren in the Penarth Agents is just…

Lauren in the Penarth Agents is just plain rude. Shocking service. Just wanted to have a query handled. Never ever using them again!

Alisha · 22 December 2025

★★★★★ 5/5

Trustpilot

I just want to thank Dylan for getting…

I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family

RUBEN · 20 March 2025

★★★★★ 2/5

Trustpilot

Incompetent.They assured me it was a good tenant

They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.

Jean · 5 November 2025

★★★★★ 4/5

Google

Hannah and Jess at Allen and Harris Lettings Dept gave me first class service while helping me to rent out my house. They were extremely friendly and helpful and found me some really good tenants after I'd been trying and failing to do do myself online. The process is straightforward and simple and they always answered my ( sometimes stupid) questions and were very patient if I didn't understand anything. I would thoroughly recommend Allen and Harris in Calne if you need your property rented.

Lisa · 10 August 2024

★★★★★ 2/5

Trustpilot

TERRIBLE EXPERIENCE

PAISLEY OFFICE What went wrong well everything did what I was promised never happened first time buyers didn't have a mortgage in place which I was told wouldn't happen!!!! The mortgage wasn't approved and they didn't have the decency to inform us unbelievable then because of the delay I had to fork out for another home report which had to be a special way never heard of it and the company they got gave it to another surveyor who weren't approved I mean you couldn't write this!!! Then another surveyor sent and he said he would have it sent the next day 23/9/25 and today 25/9/25 no call I've been in bed very ill all week and this helped to contributed it once again I had to call them to find it was done on Tuesday 😡I mean what does it take to inform your client you charge enough for no communication shocking I have sold more houses whilst they were children and never ever had anything like this happened before and always was kept in the loop so all in all I'm really disgusted with the service and would never use them again

Diane · 25 September 2025

★★★★★ 5/5

Google

James,Faye,Jess,Hannah and all the staff at Allen & Harris Calne, were all really friendly and very efficient,but it goes without saying with the frustrating Conveyancing and long delay's with the purchase,without Sam Brazell - Calne, at the helm,spinning plates and multi tasking on virtually a daily basis with both Solicitors,Leaseholder,Management Companies and their Lawyers and Representatives also,we would have pulled out of the sale,months ago for sure.Communication was key. Sam, thank you for getting this over the line after x6 months for Mia and Bayley. You were superbly dedicated and reliable on updates and eventual results. 11/10 :)

David · 25 August 2023

★★★★★ 5/5

Google

Was a pleasure dealing with Allen and Harris Letting Agents. Ellouise was very proactive in helping us to find a great property that perfectly matched our requirements. In what was quite a stressful situation, Ellouise was upbeat and encouraging and made the process seem very straight forward and less daunting. Communication with both Ellouise and Hannah was spot on - they kept us informed - both were so friendly and approacable and Hannah clearly explained the next stages in the process. Totally professional service and we can't thank them enough.

Jerry · 25 August 2023

★★★★★ 5/5

Google

I have recently begun renting a 3 bed property through Allen and Harris. We have dealt with Hannah throughout the whole process, from arranging the viewing to signing the contracts - she has been brilliant! As we moved from London, we weren't able to view the property in person, and after being let down by a different agent, she arranged for us to do an online viewing within a very short time frame. She has been quick to get back to me with any queries, is very friendly to speak to on the phone, and thanks to her the whole process of going through the tenancy checks and signing contracts has been very efficient. The service we have received from Allen and Harris has been great and we would definitely recommend them!

Jennifer · 25 August 2023

★★★★★ 5/5

Google

What a fantastic experience from start to finish. The Sales team at Allen & Harris in Calne were exceptional. Hanna was our main point of contact and she was with us throughout, chasing and making sure things happened throughout the whole process. The whole team were responsive from our initial inquiry, super friendly but professional when it was needed. Hanna is the perfect person to have on your side when selling your house. Sam and Ty were also superb and their customer service is second to none. We could not recommend the team any more. Special thank you to Hanna, who was so proactive at every step, supportive, made the whole process stress free and seamless and just generally wonderful to deal with. Thoroughly recommended!

Lisa · 25 August 2023

★★★★★ 5/5

Google

I had the best experience with Allen and Harris in securing a rental property. Courtney was very flexible and accommodating in meeting me both for an initial view of the property and then a follow up viewing, given that I’m not local and had to fit it around working hours. Not only was Courtney accommodating but also was an exceptional point of contact throughout the process and also gave me so much useful information regarding living in the area, public transport links and even tips for getting to Bristol airport easily should I ever need to. Ellouise was also a superb help through the admin process and getting everything paperwork sorted. They have both been a fabulous help during my entire journey and since I’ve moved into the property. Even if either were unavailable the team at Allen and Harris were responsive and great in terms of passing on communications so that Courtney or Ellouise could get back to me. I know throughout my tenancy I will be well supported by the team. Finally it was an absolute delight to receive an unexpected little house warming pack on moving day. Can’t thank you all enough, highly recommend!!

Shalani · 25 August 2023

★★★★★ 1/5

Trustpilot

So poor experience with them!

So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.

Marcin · 12 October 2023

★★★★★ 5/5

Google

Jess was very helpful and got back to us very quickly. Our move in was very smooth and we love our flat! Would highly recommend

Olivia · 11 October 2024

★★★★★ 5/5

Google

Amazing service from Millie and Hannah in the lettings team. Made moving so easy, always there to answer any questions, super fast and efficient with any paperwork. Definitely recommend and will try use again when next moving if possible.

Thomas · 16 November 2025