Trusted Agent profile · Calne
★★★★★
378 reviews across 2 platforms
17 High Street, Calne, SN11 0BS
Allen and Harris's office in Calne, at 17 High Street, is rated 3.6 out of 5 across 378 reviews on two platforms, including 166 Google reviews rated 4.8.
Every review we hold for the Calne office, from every platform, shown as written. First names only.
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
1/5
TrustpilotAllen and Harris, Didcot
I payed the holding fee (£200) and after being accepted in the referencing, they kept asking me to pay in the deposit (£800) and the first month's rent (£900). This was before I even laid my eyes on the TA. I kept asking them when would we sign the TA and they kept asking me to pay in the mentioned moneys. I got the feeling that if I had payed the deposit and first month's rent, I would loose that money and would never get to move into the house. The general feeling I got was that they are crooks.
1/5
TrustpilotAVOID ALLEN & HARRIS Whitchurch, Cardiff
IF IT WAS POSSIBLE I WOULD GIVE ZERO STARSCraig & the staff at Allen and Harris (Whitchurch) has given us the worst experience we've ever had when moving house. The move has taken over 6 months & still isn't completed. From day one they have lied to us about the purchasers & the price my house is worth. My whole family is suffering stress because of the blatant LIES FROM CRAIGThey emphatically said that:-There Isn't a chain, YES THERE ISThe money is there as its a cash purchaser, NO ITS NOT, THEY WERE NEGOTIATING NEGOTIATING A MORTGAGE & SOMEONE FURTHER DOWN THE CHAIN ARE 1ST TIME BUYERS & THEY WERE APPLYING FOR MONEY FROM THE GOVERNMENT They wanted to move in quickly, SO BASED ON THE ABOVE WE PUT OUR FURNITURE INTO STORAGE. ALL THIS IS COSTING ME £THOUSANDS FOR STORAGE, MOVERS & SOLICITORS FEES.I WOULDNT RECOMMEND ALLEN & HARRIS TO MY WORST ENEMYWe have now moved after 6 months of Craig at Allen & Harris messing us around. In May 2021 I sent a check to their Head Office (Sequence UK Ltd), with all the information requested by Craig and they didn't bank it so it was returned.On 7th June 2021 I then received an email from Craig at Allen & Harris to pass my bank card details & they would take the money, I did this over the phone to the Whitchurch office the same day.Today 10th June 2021 I have received another email from Craig at Allen & Harris telling me that they can't put the payment through again and would i send another cheque to Head Office (Sequence UK Ltd) with again all the information or do a bank transfer through telephone banking, I asked to do this in the beginning but Craig at Allen & Harris refused my request & wouldn't give me the banking details, these details are now attached to this recent email.
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
5/5
GoogleFrom the start Shannon was incredible, she understood our needs and went above and beyond even finding the property we are now renting. A massive thank you to Shannon and the team for making it a stress-free process.
1/5
GoogleI'm taking back my excellent review as I've had a nightmare using Allen and Harris for letting my property. I wish I'd never signed up with them
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
GoogleThe process of moving from initial viewing stage to having keys handed over was effortless . Ellouise and Courtney guided me through the process and provided me with 5 star service from start to finish. I would definitely seek Allen&Harris out again if I needed expertise as well as a guiding hand through the process of identifying a suitable property.
5/5
GoogleThe whole team at Calne Allen and Harris have been helpful throughout. Sam was particularly excellent in keeping us up to date with information and helping ensure the house sale went through as smoothly as it could.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
1/5
TrustpilotAwful, horrible people.
Awful, horrible people. This is coming up to 4 years ago now, but an investigation is still underway. My family home had to be put up for sale after 27 years of living there, due to a bad mortgage company. We completely renovated our home so that the new owners could call it a home straight away. We gave a set of keys to Allen and Harris so that they could undertake viewings as we're a busy working family. A buyer came up which was great news, but one day my mum had a break from work so of course went home. Only to be greeted with the buyer stood in our back garden doing gardening work and our doors unlocked. The buyer had the audacity to ask my mother what she was doing there. He had been going into our home wearing muddy shoes on the brand new carpet which we had to have professionally cleaned. Nail varnish had been tipped on the carpet which the buyer blamed on us as a way for us to replace it, the thing is, we didn't have nail varnish in the house. He then returned 3 days before completion and condemned OUR boiler when we were working, as a way to lower the price of our home. Allen and Harris were aware of all of this going on. Then they said that we didn't have a fitted kitchen, which was brand new, less than a month old on completion. With a working gas hob and electric oven, which we had been using everyday of course, but the buyer said it wasn't working. Our sales completion hasn't even been signed by us, only the buyer. This is the Penarth Branch.
1/5
TrustpilotShocking experience
Shocking experience. My son rented a place through Allen and Harris Chippenham after viewing the marketing video. He moved in on Saturday & Sunday the 31st of January and we were beyond shocked. The video failed to show the condition of some of the walls, the mould in the kitchen cupboard, the dirt on the window ledge. There are two light fixtures in the sitting room and one is not working. We visited many properties and as the COVID situation got worse, we became more cautious. The video looked good and the Allen and Harris looked professional. We paid £9300 in advance and we are truly regretting that. Do not trust a video, if concerned about COVID wait till the situation improves. He is now stuck with this for 1 year.
5/5
GoogleThe staff of the Lettings side of the business were helpful and efficient
Hi Chris, thank you for your kind words about our Lettings team at Allen and Harris Estate Agents Calne. We are delighted to hear that you found them helpful and efficient. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAllen and Harris and Mr Liam
Great experience in Cardiff albany road branch, Mr Liam went above and beyond to make our search for a mortgage as smooth and stress free as possible. What a customer service, many thanks
5/5
GoogleFrom a rental perspective this team is awesome, they were there to help from commencement to conclusion of the letting process, and going above and beyond in between - highly recommend! Especially Shannon & Yaiza :)
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotShambolic
We have had the misfortune to do business with Allen and Harris lettings in Bath for our Student-age son. They issue contracts, clearly stating they recommend you take legal advice prior to signing, allow just 3 or 4 working days to seek this legal advice. The reminders and pressure to sign start within hours of receipt of contract. Their contracts are very difficult to understand and read. In my opinion they favour the landlady / landlord, with much less protection for the tenant. It is a very shambolic way of working, and not at all what one would expect from a well-established name such as Allen and Harris. Needless to say, we were not able to proceed with the rental as we could not get proper legal advice in the meagre time A&H had allowed. Their untimeliness is absolutely shameful. Tenants are definitely NOT treated as customers, even though they are actually the ones paying the money. I would never do business with this company again. The question to Allen and Harris would be "Would you like your children to be treated this way?".
5/5
GoogleTop quality estate agents with a special mention to Sam. Absolutely fault less 5* service, highly recommended. Sam demonstrates a very professional yet friendly approach ensuring a smooth and efficient process. Cannot recommend Sam enough.
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
1/5
TrustpilotHold deposit without transfer to deposit protection service for long as possible
It is the first time I used the tenant finding service from Stoke Gifford letting office in Bristol. The tenants viewings were arranged efficiently. In the process, the letting agent uses numerous companies’ names for operations, which are very confusing and difficult to understand why, it sounds very unusual. Currently the company still holds the tenant’s deposit for over two weeks without transferring it to the deposit protection service as the manager initially promised. When asked about the deposit, the manager said he will chase with their accounting department about the issue. After a week has passed and I received the warning from DPS they have not done the transfer. I get no reply with phone calls and emails. It is a bit worrying. The issue looks like not only with Stoke Gifford letting office in Bristol, but also with the departments of the company.
5/5
TrustpilotPoppy for Mortgage Advice, A&H Witney
Poppy at Allen & Harris, Witney helped us through every stage of our Mortgage application, and is supporting us through the process of buying our first house. She has been thorough, and thoroughly lovely. She is a delight.
1/5
TrustpilotBEWARE!!
BEWARE!!! Any end of tenancy cleaners; if you're approached by Ben Shaw from Allen & Harris Didcot, I advise you do NOT undertake any work given by him. You will NOT be paid; after months of lies and excuses, I have still not been paid by him, despite having emails from landlords and others within the company that all payment has been approved. He is lying, and thieving, and should be avoided at all costs. Not sure if anyone else has had this issue but please please please be aware!!!!
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