Trusted Agent profile · Caerphilly
★★★★★
950 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 950 reviews on two platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleWe are very satisfied with the service we have received. Gareth was punctual friendly polite well informed and gave us space to discuss our thoughts. Gareth is also prompt in responding to queries. Keep up the awesome workPositiveResponsiveness, Quality, Professionalism, Value
Hi Mel, I am so pleased you were happy with the service you received whilst purchasing your home, all the best Olivia Roberts Caerphilly Darlows Estate ahents
1/5
TrustpilotUNPROFESSONAL & DISORGANISED AMATEURS
AVOID IF YOU CAN!!Contacted via Rightmove to make 2 property sales viewings with Albany Road Cardiff branch. Two apartments in the same block both confusingly listed in different ways on Rightmove with different addresses.! Both myself and my partner took time off work to meet the sales agent . Nobody turned up from Darlows for either viewing.. …Contacted Darlows’s office but put through to emergency number overflow I was told there was no record of the bookings even though I was addressed by name. And there was no facility to contact anybody by mobile phone.Finally managed to get through to the Albany Road office who said there’s been some kind of mix up and they would try to get someone out Asap to show two properties …We couldn’t waste any more time waiting .UNPROFESSIONAL HEADLESS CHICKENS !!
5/5
GoogleDarlows of Caerphilly were excellent from the word go. The Just Mortgages advisor was really helpful, as was Leanne who I went out on viewings with. Leanne kept in touch with me throughout the process and was always very friendly and cheerful. A brilliant service from a very professional team.
Dear Michelle Davies, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly estate agents
2/5
TrustpilotPoor communication and not remotely proactive
About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.
Thank you kindly for your feedback which we of course welcome; we do apologise if our standards fell short of the service we strive to deliver on this occasion. Should you wish to provide a more in depth overview so we may look into addressing the issues raised further please do not hesitate to email me directly on Elinor.walters-davies@darlows.co.uk
1/5
TrustpilotDon't use this company to let a property.
I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property. Shoddy!!
Thank you for your review, I understand from speaking with the Property Management team, that they have contacted you today over your concerns surrounding the tenancy. Please feel free to contact our Property Management Manage directly at Hayley.hardy@haart.co.uk should you have any more queries.
5/5
GoogleAll of the staff from Darlows that I have spoken to (including call centre staff) have been extremely helpful and friendly. The two members of staff based in the Caerphilly branch, that stand out for me are, Gareth Lewis and Olivia, they have been extremely professional, but also friendly and helpful. They have kept me informed at every step in the process of selling my house. I would recommend Darlows every time.
HI Shirley, thankyou for the review, we wish you all the best and will keep looking for a new home for you, kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleI strongly recommend Darlows Caerphilly. They were all very professional and helpful, always there to answer my questions. They found us a buyer in no time and the house completed within 5 weeks. I especially recommend Livvy who has been there for us all the way :)
Dear Aga Szczuka, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
5/5
GoogleWe were so happy with the service Claire provided us with, she extremely helpful, professional and efficient. Thank you Claire!!!
Hello Beth, thank yo so much for the great review! We really do appreciate it. Kind regards Claire Lea Caerphilly Darlows Estate Agents
5/5
GoogleConnor was amazing! So helpful and friendly. A credit to your team
Hi Molly, Thank you for your kind words and 5* review on Connor Strong.
5/5
TrustpilotMr Michael Tustin has always been a…
Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer
Dear Fiona Dyer, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you have received from Michael. We do hope we can be of assistance in the future. Take care!
5/5
GoogleClaire Lea was amazing friendly couldn’t recommend enough
Hello Lucy, thank you so much for the review! Much appreciated. Kind regards Claire Lea Caerphilly Darlows Estate Agents.
1/5
TrustpilotIntentional harassment or just inept?
Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.
5/5
GoogleRichard was brilliant, really gave me a lot of information on the property and ensured that I had a good level of service
Good afternoon Henry, thankyou for your review we will endeavour to keep you updated on relevant properties and we wish you all the best with your property search. regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleGareth was great in helping me find my home and informative and professional in his approach to showing me around properties. He kept me up to date each step of the way making purchasing my first home a less stressful and more positive experience. Thanks Gareth!
Dear Samantha Bryant, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. We wish you all the best for the future in your new home. Darlows Caerphilly
5/5
TrustpilotGreat staff!
This is our first time renting in Cardiff. The process involves more steps than what we anticipated but all the staff has been very patient and supportive throughout the whole situation. Tristan is one of the main reasons we decided to rent this beautiful flat!
Dear Francisco Rios, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings)
5/5
GoogleGareth has been an outstanding estate agent, very responsive to any queries I had, polite, just gets his job done without any hesitation. Excellent service form Darlows always making sure that your happy what a great team well done!
HI Laura, thanks so much for your kind review. all the best in the future. Olivia Roberts Caerphilly Darlows Estate agents
5/5
GoogleDarlows have made our house buying journey seem effortless. Gareth has been such a massive help and so friendly from the very first phone call to our house viewing and continuing to keep us updated through each stage. He has reassured us through the current and on going issues surrounding the pandemic. I will be recommending darlows to anyone who is looking to buy or rent a property in the future.
5/5
GoogleA big thank you to Gareth for his support with searching for a house and then keeping me in the loop with things when I did find one. Always very professional and easy to get hold of as and when needed. Thank you!
Dear Amber Edge, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for the great review! Thank you, and have a fantastic day!
5/5
GoogleFive star service Eleri especially very happy with Darlows Estate agents Caerphilly
Hi Ron, Thank you so much for taking the time to leave this 5* review for Eleri following your house viewing.
5/5
TrustpilotI have dealt with Darlows Albany Road…
I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.
Dear Mrs Morgan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope you have a great day!
5/5
GoogleGareth Lewis is a very professional and friendly estate agent who does not hesitate to go the extra mile. Excellent beard too.
HI Tristrum, thank you for your review, we wish you all the best in the future, if you need anything please don't hesitate to make contact again, Regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleGareth was very professional, friendly and helpful. He answered all my questions about the property and responded promptly to emails. Would recommend!
HI Jacob, thankyou for the review we are pleased you have been happy with the service provided so far, good luck with the new home. Kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleThe team at Darlows Caerphilly are very professional, communicative and friendly. Claire initially came out to value my property and kept in contact until I was ready to sell. Gareth arranged and attended the viewings. Gareth always rang me after for feedback and kept in contact. Unfortunately my sale hasn't been plain sailing through no fault of Darlows. Livvy has very much been involved with my sale too. I speak to Livvy and Gareth regularly for updates and they have both done everything they can to complete the sale as quickly as they can. I would highly recommend the team at Caerphilly.PositiveResponsiveness, Quality, Professionalism, Value
Hello Helen so lovely to read your lovely review! Thank you so much for taking the time. Kind regards Olivia Roberts Caerphilly Darlows Estate Agents.
5/5
GoogleDarlows went above and beyond to help me their service is second to none dealing with Claire Lea was a privilege and I would certainly recommend them to everyonePositiveResponsiveness, Quality, Professionalism, Value
Hi, Thank you so much for such a fantastic review! We wish you all the best in your new home. Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
