Darlows Caerphilly reviews

★★★★★ 5/5

Google

Gareth Lewis was very helpful when purchasing our new property. Friendly service and good communication. Would high recommend.

Rory · 19 July 2023

★★★★★ 5/5

Google

I have used Darlows to buy my new house and I just wanted to say what an absolute pleasure it was to work with Libby Roberts and other members of the team, including Gareth Lewis. They run a very slick customer focused operation, constantly communicating information and making the process work. If I buy another property I would hesitate to use Darlows and Libby in the future

Shaun · 14 June 2023

★★★★★ 5/5

Google

Darlows have been super helpful, particularly Zoe who has gone the extra mile, she has listened and understood my frustrations and provided an excellent customer experience, thank you Zoe!

Shelly · 14 June 2022

★★★★★ 5/5

Google

Gareth is a very professional, experienced and helpful agent. Brilliant service so far, very prompt at replying and always ready to help with any queries. Would use Darlows again

Hedd · 14 June 2022

★★★★★ 1/5

Trustpilot

Will never use again

Very disappointing service. I did not feel supported by Darlows. The communication was abysmal although I did feel that they communicated when it was in their favour and then were vague when it suited them and they certainly don’t support the seller, they are only interested in supporting the buyer to secure a sale. The feedback initially from viewings were poor and quite frankly rubbish. They should be ashamed of the prices they charge for such a terrible service.

Jacqueline · 15 August 2024

★★★★★ 1/5

Trustpilot

Unsanitary and unheated rental property

We moved into a rented property based on a 'virtual viewing' because rentals were moving so quickly during the pandemic. When we got the keys we found rotting food in the oven, the hob rings furry with mould, dirt, detritus and black mould in numerous locations, damage to walls and fittings, very few light bulbs and the heating wasn't working. It took two weeks for Darlows to arrange a cleaner and they have refused to provide any compensation for the fact the kitchen was unsanitary during that period or the days the property was unheated. When I complained in writing using the escalation process I was told that the property was inspected the day before the tenancy and apart from a couple of exceptions it was clean and well maintained. This inspection report was contained numerous inaccuracies and ommissions and withheld from me until a month after I moved in, so I was not able to dispute it at the time I moved in. Darlows have been unable to provide any evidence that the inspection actually took place on the date the claim, so it is unclear whether old photos have been used to make it. I have numerous datestamped photos proving the poor conditions when I moved in.After moving in Darlows have been very difficult to reach, rarely answering the phone (which doesn't have voicemail), ignoring numerous ring back requests and emails. I understand that renters have a right to properties to be sanitary and heated. Darlows let a property that failed on both counts and I intend to take it up with the regulators.I did manage to find a number for the property owner, who is very nice. She is very disappointed with Darlows as she says hadn't even agreed to new tenants or a move in date. Apparently Darlows just notified her on an old email address and didn't get any confirmation from her. She is very annoyed at the property damage from the last tenants which was not identified in the inspection (just the photos I sent to her). She is rightly aggrieved that Darlows have failed to deduct the cost of the repairs from the previous tenants deposit. She has decided not to use Darlows again.I would recommend avoiding Darlows as either as a renter, or as a landlord.

Paul · 28 December 2021

★★★★★ 5/5

Trustpilot

Great service

I have always found Darlows extremely helpful with excellent service , but Sam McAllister went above and beyond with my last call . He resolved my issues very quickly and was kind and courteous throughout . As always amazing service. Thanks Sam.

Karla · 25 February 2019

★★★★★ 5/5

Google

Dealt with Gareth Lewis buying a house in Caerphilly, very helpful and made the whole process very easy.

Dean · 14 June 2023

★★★★★ 5/5

Google

Gareth was simply incredible. He took care of everything and we always felt like he was looking after us. Our chain is now complete and we're awaiting a completion date.PositiveQuality, Professionalism

Sean · 10 January 2022

★★★★★ 5/5

Trustpilot

Louise made me feel reassured that…

Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻

Chloe · 7 February 2024

★★★★★ 5/5

Trustpilot

Hollie was very kind and helpful with…

Hollie was very kind and helpful with the process. Quick at responding to messages

Elizabeth · 31 March 2025

★★★★★ 5/5

Google

Great service from start to finish. Gareth was great when viewing properties. Offered information but allowed space to view. When I bought a property I was updated at least once per week by Gareth.

Jack · 14 June 2021

★★★★★ 5/5

Google

Buying and selling a house can be a daunting experience experience if your in your later years. Gareth from Darlows was the agent who helped sell my house and find something suitable for my son and myself , he was very professional ,kind and patient . It was a difficult time to be buying and selling during the covid months . I am grateful for all Gareth help throughout the experience and i would highly recommend Darlows Mrs Eileen GoodPositiveResponsiveness, Quality, Professionalism, Value

EILEEN · 24 October 2021

★★★★★ 5/5

Google

We are currently in the process of buying a house in the Caerphilly area and have dealt with a number of estate agents with varying degrees of satisfaction. Most recently we have been dealing with Darlow’s Estate Agents in Caerphilly and their customer service has been outstanding. Gareth and Olivia work as a well co-ordinated team. They are friendly, professional and pro-active and communicate extremely well. Most impressive is their desire to achieve a win-win result for the vendor and the purchaser. Highly recommended!PositiveProfessionalism

Ray · 24 October 2021

★★★★★ 5/5

Google

My partner and I bought a property this year which was being sold through Darlows Caerphilly. Our experience from start to finish was made easy by the staff, who were very friendly and always available for any of our queries. Olivia especially was a massive help to us through the whole process, she went above and beyond, and did many things above her expected job role to make us feel at ease. Being a first time buyer, and through the pandemic, the help and advice we received was definitely appreciated. We hit a few bumps regarding solicitors etc, and Olivia even stepped in to help us with that side of things. We will forever be grateful for the work Olivia did for us, and would definitely like to work with her regarding any future sales of our own. Overall, a fantastic experience from the Darlows Caerphilly team. Definitely 5* service! Highly recommend!

Jodie · 24 October 2021

★★★★★ 5/5

Google

Gareth was amazing, and was a big part of our journey and if we are honest our favourite estate agent! Sadly we didnt end up getting a house through Darlows but service and contact from Gareth was outstanding.

Ffion · 14 June 2020

★★★★★ 5/5

Trustpilot

Jada has been excellent from the start…

Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.

Caerlys · 25 November 2024

★★★★★ 5/5

Google

I found Claire at darlows incredibly professional and she made the whole experience of selling my house very straightforward. There was a weekly update from Claire, So you were kept informed of the whole process. I can't recommend claire and darlows enough.

Fluffi · 15 June 2018

★★★★★ 5/5

Google

Massive thank you to Claire who went over and above to ensure our house sale went smoothly! Absolutely amazing service from start to finish!PositiveResponsiveness, Quality, Professionalism, Value

B · 14 June 2022

★★★★★ 5/5

Google

Richard has been really helpful in helping my partner and I a new home, informing us of new properties entering the market that may suit our taste.

Michael · 14 June 2022

★★★★★ 5/5

Google

Gareth has been an excellent help from start to finish, finding us our first home has been really straightforward and we are really thankful.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 14 June 2022

★★★★★ 5/5

Google

Claire Lea has been very professional, informative, and knowledgeable yet friendly and approachable. She has been a pleasure to deal with throughout my buying process, thank you!

Ellisha · 14 June 2022

★★★★★ 5/5

Google

We chose darlows to sell our house and they've been brilliant every step of the way and gone above and beyond to get our house sold. Claire lea was brilliant when coming to value the house and take photos, her professional manner is what made us choose darlows. Zoe quinn has been very helpful in organising and dealing with viewings and her communication has be first class. Would definitely recommend darlows caerphilly, 5* customer service.

Lee · 14 June 2022

★★★★★ 5/5

Google

Excellent service from Darlows in Caerphilly, from valuation to completion. A big thank you to Livvy and to Claire who dealt with all our questions and problems we had along the way, very helpful and efficient. Would definitely recommend them.

Christopher · 15 June 2019