Darlows Caerphilly reviews

★★★★★ 5/5

Google

Words cannot convey how much I appreciate your expertise during the big decision of purchasing a home. Thank you so much for all your help! I’m so grateful for all of your hard work you’ve done to not only sell our home, but to find my soon to be dream home as well. I’m endlessly grateful to have you as my agent and couldn’t be happier with the way everything worked out. Thanks again Gareth Lewis, most appreciated!

Kenny · 14 June 2023

★★★★★ 5/5

Google

Am very happy with all the work the team at Darlows has put in to the sale of our house. I would like to thank Natalie especially for keeping us up-to-date on all the steps along the way in a very professional manner. She almost made the process a pleasure. Thank you again

Sylvia · 15 June 2019

★★★★★ 5/5

Google

Very happy with claire and hannah at darlows that helped us through the purchase of our first home. The process was made very easy with good communication and keeping us in the loop with fast responses. Darlows will be my first choice when i am ready to sell after the amazing customer service i have received. Very professional thank you again.

Carla · 25 June 2024

★★★★★ 5/5

Google

We have had a very positive experience with Darlows. Gareth on the team has been brilliant, very professional and kind with a good sense of humour. Would highly recommend Gareth for your next home search. Thank you Gareth and team!

Shalini · 14 June 2022

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!

Renata · 18 August 2025

★★★★★ 5/5

Trustpilot

Extension of Occupation Contract

I am a landlord and Lily Watts has done a fine job in getting the occupation contract extended. I would like to say Thank you for your hard work

Roydon · 1 June 2026

★★★★★ 1/5

Trustpilot

Avoid the Darlows Property Management Service - save yourself the hassle

Darlows Cardiff property management service is shocking, please if you are reading this review use any other property management service. I have had problems with Darlows letting two of my properties over the past 18 months. The PM service never replies to emails, and never returns calls (no-one is ever on-site to answer so they do not call back once you have left a voicemail). On one tenancy renewal, they signed a contract on my behalf for 6 months, instead of the agreed 12 months. On another occasion, they didn't have any of the paperwork ready when new tenants and I stood outside the property for hours. They released, though they had been provided all the information by the tenant, and myself, they had not checked a single thing so had to go through that (think that took 5 hours...). Every time another issue arises they have an excuse. I have finally paid them off to break the contract for rent collection services (over £1,000) and now they are sending my tenants letters saying they are late on rent and refusing to provide an invoice for the payment made to break the contract. Both the tenants and I have been trying to get in touch with them about this for the past month (the first email was sent on the 2 March 2023).If I sound exasperated in this review it is because I am. I have left it this long hoping I would get a response and could close this matter, however it seems Darlows only replies when reviews are posted (looking at previous reviews). I honestly do not understand how a company can keep functioning with constant mistakes, as well as disgustingly poor customer service. Please avoid if you are looking to rent your home!To the Darlows team member reading this, please come back to my tenant and I's numerous emails so this matter/ contract can be brought to a close.

Gabriella · 3 April 2023

★★★★★ 5/5

Trustpilot

Darlows Albany Road Cardiff - Tristram Hall

Tristram Hall was the estate agent that dealt with my Daughters tenancy, from Darlows Albany Road Cardiff. He is an absolute credit to Darlows. He was a pleasure to deal with. Professional , polite , efficient, knowledgeable, and excellent communication from start to finish. He went the extra mile to expedite the property completion . He worked extremely hard to make this happen. I would highly recommend him . Thank you so much Tristram your support and service was outstanding, and very much appreciated by myself and my Daughter .

Jayne · 21 January 2021

★★★★★ 5/5

Trustpilot

Excellent service and really good at…

Excellent service and really good at getting back to us with any queries we had.Jess was very thorough and explained the process throughout, I’d thoroughly recommend darlows and would pass on Jess,s name as a contact.

Alan · 10 November 2022

★★★★★ 5/5

Google

Claire recently came to value my parents house, she was friendly, approachable and very efficient. My parents are quite elderly and she instantly put them at ease and was a consummate professional, whilst still maintaining a friendly manner. I would highly recommend Claire Lea at Darlows!PositiveProfessionalism

Clare · 14 June 2021

★★★★★ 5/5

Google

This is the first time that I have ever used Darlows Estate Agents and would have no hesitation of using them again or recommending them to anybody else. My house was marketed to a very high standard , with the Agent (Gareth Lewis) learning everything about my property before showing prospective purchasers around. Gareth was very courteous, polite and punctual at all times. On a Final Note my house sold after 3 weeks I’m one very happy person..

Louise · 14 June 2021

★★★★★ 5/5

Google

Natalie surely is an excellent member of staff and an absolute credit to Darlows. Natalie is extremely approachable, always professional, very informative and polite. Nothing has ever been too much trouble for Natalie of all the times I've called her she's very helpful and she absolutely deserves a 5-star rating.

Rhian · 14 June 2020

★★★★★ 5/5

Trustpilot

Efficient and prompt support.

Lauren was so helpful and efficient today when I was thinking about different kinds of tenant contracts. She contacted the tenant and got back to me promptly which enabled me to make an informed decision. Great work.

Karen · 15 September 2022

★★★★★ 5/5

Google

Claire was fantastic great job help loads thanks to the whole team for all thier help

Josh · 14 April 2024

★★★★★ 5/5

Google

Great communication and good to deal with. Connor has been excellent for me so far :)

Sean · 14 April 2024

★★★★★ 5/5

Google

Out of all the estate agents we have dealt with over the recent months, Gareth at Darlows Caerphilly has been hands down the most helpful all-round. I cannot fault his customer service, knowledge and most importantly his work ethic.

Gavin · 14 June 2022

★★★★★ 5/5

Google

A missive Thank You to Claire from Caerphilly Darlows for her help with the purchase of my property. When my solicitor showed no urgency in returning emails & getting the purchase completed, Claire took it upon herself on several occasion to chase & help speed up the process. Very professional & conscientious.

Nick · 15 June 2019

★★★★★ 5/5

Google

Gareth was prompt at our viewing arriving ahead of time, he was polite and courteous throughout and answered all of our questions and gave great advice. Outstanding level of service and professionalism. We've viewed over 15 homes and the viewing with Gareth at Darlows was by far the best experience we've had.

Christopher · 15 June 2019

★★★★★ 2/5

Trustpilot

New House

Hi I am very angry about the call back I received regarding my enquiry about viewing the property below.What I plan to do with my properties has no bearing on my ability to purchase a propertyI am offended that you based your assumptions on my postcode and assume I am what? Wasting your time?Nothing in here says that I need to prove I can purchase the property before being able to view a property, it does state I should be offered a Virtual Viewing where possible and arrange a viewing in advancedThis is what I was trying to do before I was questioned about my finances. I am in shocked you had the audacity to ask me to provide proof of a pre-approved mortgage.There was one assumption you did get right my inability to work with in the future, good luck finding the type of customers you are looking and that they come from the types of areas you prefer

Navin · 3 November 2020

★★★★★ 1/5

Trustpilot

Useless

I contacted Darlows pontypridd re a property advertised by them as For Sale.It isn't on their website, rightmove or any others that I could find online, so I used the Chat facility on their Web page.Apparently, despite all the other properties that are advertised with them on open public pages they were unable to provide any details at all due to GDPR rules 🤣🤣🤣 Best advice to any potential sellers will be to use a different estate agent.(Note, the person I 'spoke to' was helpful, polite etc. This comment is not a reflection on them)

D · 25 February 2023

★★★★★ 5/5

Google

Gareth has been extremely helpful throughout the sale. He is very responsive to all of our calls and answers all questions very promptly. Through his recommendations the process has been going very smoothly and I would recommend anyone to purchase through Darlows.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 17 June 2021

★★★★★ 5/5

Google

Gareth Lewis has assisted us with the purchase of our new home. The standard of service from Gareth has been excellent, communication from him has been very professional and has made the purchase of the property less stressful. Would highly recommend darlows.PositiveResponsiveness, Quality, Professionalism, Value

Barrie · 14 June 2021

★★★★★ 4/5

Trustpilot

Holly was very nice on the phone and…

Holly was very nice on the phone and listened to what my requirements were

Carolyn · 1 August 2025

★★★★★ 5/5

Trustpilot

Hollie was very professional when i…

Hollie was very professional when i spoke to her on the phone twice now. Very helpful and the service they provide is quick so far.

Gulyás · 26 March 2025