Every review we hold for the Bushey office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleCould not be happier with Imagine in Bushey. We were very unsure if we would be able to sell our place in the current market. To our amazement Amir found us a buyer within ten days of taking on the instruction. He made the entire process very easy for us and was always very professional. Katie in the Sales progression team was also brilliant. Always available to answer questions and get things moving when needed. Thank you all at imagine. Hopefully, you can find us somewhere to buy soon.PositiveResponsiveness, Quality, Professionalism
Mark Β· 22 June 2021
Agent replied Β· 21 June 2024
Thanks Mark, yes fingers crossed we can complete the circle and help you find too.
β
β
β
β
β
5/5
FacebookHighly recommended! Special thanks to Paul and Jamie at the Garston Branch. Very professional in their approach and very personable. They secured the sale for us and always kept us updated - brilliant communicators. Also special thanks to Laura, sales progressor, who did a brilliant job in liaising with all the parties involved, through to completion. What a team! - 10 out of 10 for professionalism and customer service. Thanks again!
Carlene Β· 26 April 2019
β
β
β
β
β
5/5
GoogleGreat Estate Agents. Looking for a property with a dog is quite difficult yet Stephanie and the team really helped us to find our new house. Process is nice and simple which reduces the stress of moving houses.
Snkenterteyment Β· 23 June 2019
Agent replied Β· 21 June 2024
Thanks Pawel, we hope you and the dog enjoy your new home.
β
β
β
β
β
5/5
GoogleFive star π service from a professional team at Imagine Estate Agents. They are organised and updated us regularly throughout the buying house process from start to finish. Daniel Mitchell and Katie Rowe are fantastic Imagine team players and we would not hesitate to use Imagine for our next move and have recommended them to our neighbours who are planning to move this year also. A BIG THANK YOU π .PositiveProfessionalism
Patricia Β· 28 August 2022
Agent replied Β· 21 June 2024
Thanks Patricia and really appreciate the nod to the neighbours.
β
β
β
β
β
5/5
GoogleAlex Fegan was amazing, extremely descriptive, went the extra mile to familiarize me with the area the properties were located. I really appreciate Alexβs help and wish him all the best.PositiveProfessionalism
A Β· 22 June 2021
Agent replied Β· 21 June 2024
Thank you Anosha, brownie points will be awarded to Alex.
β
β
β
β
β
5/5
FacebookThe team were very pleasant and helpful. Paul and Matthew, especially Matthew was very helpful. Kelly Bell was great at overseeing the whole sale and was constantly in touch. Other agents gave a much lower valuation to just been able to get a quick sale. Imagine were really good, despite our first buyer messing about they came up trumps once we realised the first were time wasters. Thanks to the team.
Desiree Β· 5 April 2018
β
β
β
β
β
5/5
GoogleBrian and his team managed to secure me a smooth sale on my house even in this challenging market.I would definitely use their professional services in the future.Thank you guys for all the hard work. Ionel Ganea
Ygan Β· 23 June 2019
Agent replied Β· 21 June 2024
Thanks Ionel, glad we were able to get you a good results and get you moved. Hopefully the market will be a bit easier in the future for both our sakes.
β
β
β
β
β
5/5
GoogleWe have been dealing with Amir Abassi on a house purhase and must say he is the most approachable, honest and easy to deal with estate agent we have met in London. It's an absolute pleasure and breath of fresh air dealing with Amir. If you're looking for an agent to work with, whether it be a house purchase or sale, I would highly recommend speaking with Amir. Thank you!PositiveResponsiveness, Professionalism
Lesley Β· 22 June 2022
Agent replied Β· 21 June 2024
Thanks Lesley. There are a few good eggs in property and Amir is certainly one of them.
β
β
β
β
β
5/5
GoogleDealing with Mark at Imagine Bushey has been a pleasure. He is a real professional who understands the needs of his clients. I would not hesitate to recommend. Not your usual pushy type of estate agents.
Sue Β· 23 June 2019
Agent replied Β· 21 June 2024
Thank you for the feedback Sue. Mark is our longest serving employee and you have sen first hand why he has lasted so long in the industry. Just a decent, genuine guy in the mold we like to try and direct all our staff.
β
β
β
β
β
5/5
GoogleExcellent services, fast response and provides professional opinions. Especially thanks Daniel Mitchell.
Sin Β· 22 June 2023
Agent replied Β· 21 June 2024
Thanks Sin, pleasure to have worked with you.
β
β
β
β
β
4/5
GoogleTenants left house and garden in a bad condition so there was a claim against their deposit. This took ages to sort out but with help from Kelly at Imagine, most of the deposit was awarded to me. It doesn't cover the full cost of repairs but goes a way towards them. Kelly couldn't have been more helpful, it was her help and support that resulted in a good outcome.
K Β· 22 June 2022
Agent replied Β· 21 June 2024
Never a pleasant scenario to have to resolve, but thatβs when you want a team to step up for you. Pleased to hear we werenβt found wanting.
β
β
β
β
β
5/5
GoogleMy partner and I received very good service from Sophie Allum in the Bushey brand. She was very helpful in our property search, finding us exactly what we were looking for and suggesting other properties for us too. She was also very helpful with giving us lots of information and guiding us through the process. Thanks!
Nikhita Β· 25 September 2023
Agent replied Β· 21 June 2024
Thanks Nikhita, delighted we could be of service.
β
β
β
β
β
5/5
GoogleHuge thanks to Amir for your professionalism and advice during the sale of our family home. Weβve really valued your expertise and open, friendly approach.PositiveResponsiveness, Quality, Professionalism
Liz Β· 28 August 2021
Agent replied Β· 21 June 2024
We will pass that on Liz, thank you. Very pleased you were happy.
β
β
β
β
β
5/5
GoogleHaving been on the market with a local estate agent for longer than I wanted or expected, I switched to Imagine. Brian soon 'sorted things' and within a few weeks we had sold and bought. (Both properties through Imagine) I cannot thank the team enough for their dedication, professionalism, kindness and patience. Brian - for your directness; Amir for your friendly patience, Carl for your understanding, Kelly and Laura for your supportive telephone calls and emails. I was kept informed throughout. You guys are a great team and I would recommend your services!
Karin Β· 22 June 2020
Agent replied Β· 21 June 2024
Thank you Karin, love hearing how the whole team played a part. Oh and an extra big thank you from them for the chocolate brownies - reliably informed they were demolished in very quick time :)
β
β
β
β
β
5/5
GoogleMy husband and I recently exchanged on a flat that we have purchased through Imagine. We found the process simple and relatively stress free thanks to the support and service we received. Despite our requirements changing, we were smoothly transferred from the new build to the residential sales agent. Amir showed us a handful of properties that were all aligned to our requirements and suitable. He was easy to communicate with and flexible. We also experienced the same ease of communication with Katie who managed our sales progression. She was very responsive and helped us navigate through the process. Weβd recommend Imagine to our friends and family and also use them again ourselves.
Nikita Β· 22 June 2020
Agent replied Β· 21 June 2024
That's great to hear Nikita and very much look forward to supporting any of your property needs in the future
β
β
β
β
β
5/5
FacebookVery Impressed with Imagine - Hemel Hempstead, from initially listing my property for sale to subsequently finding me a tenant. I even purchased my new home with them too. Jason Baker and his team are exceptional and really know their stuff. I found the approach from all at Imagine, professional, informative and non-pushy which isn't always the case with Estate Agents. I would happily recommend Imagine to anyone.
Jim Β· 9 May 2018
β
β
β
β
β
4/5
GoogleThank you just completed on our house. Laura was very helpful and pushed things along. The only reason for one star off was the sellers solicitor should not be recommended by the agents. Thanks
Ashita Β· 23 June 2019
Agent replied Β· 21 June 2024
Hi Ashita, thank you for your feedback and the point regarding the solicitors is noted. We are meeting them next week to iron out some concerns and appreciate there is room for improvement.
Enjoy your new home.
β
β
β
β
β
5/5
GoogleFrom the start with Gavin, then Amir who went above and beyond (I cannot thank you enough) to the lovely Katie who never tired of my emails and calls. What a team! Imagine were recommended to me as being the best. They far exceeded my expectations and I would highly recommend them. Thanks for all your hard work
Angela Β· 22 June 2023
Agent replied Β· 21 June 2024
Pleasure Angela, great working with you.
β
β
β
β
β
5/5
GoogleTop class service by Daniel Mitchell at Imagine in Bushey, who managed both my sales and purchase of the properties with professionalism. Right from arranging a viewing, to the offer/acceptance stage and all the way up to the exchange/completion, he provided all the required support and help at the right time. I would strongly suggest to use Imagine Bushey if you are looking in an around the area.
Anish Β· 22 June 2022
Agent replied Β· 21 June 2024
Thanks Anish, we know Daniel enjoyed working with you and really appreciated your review.
β
β
β
β
β
5/5
GoogleI tried all the local estate agents in Bushey and Imagine were stand-out for me. They suggested a sale price that was 7.5% higher than all their competitors and within 7 days found a buyer who offered this price as a cash sale, β¦
Maurice Β· 16 April 2024
Agent replied Β· 21 June 2024
Love it when a plan comes together, thanks for the review.
β
β
β
β
β
5/5
GoogleImagine have been a great help with our recent move for those in the Bushey branch. Jake our lettings agent has really helped go the extra mile with any query and arrangement we have had. Friendly office staff and all documents, communications sorted by Claire again very efficiently.
We had a bad experience prior with John Whiteman estate agents when renting and were offered little help, lack of communication and they were so un- organised, Imagine in comparison to that have been a breath of fresh air and totally opposite. Well informed, well organised and very willing to help! Thank you! :)
Samantha Β· 23 June 2019
Agent replied Β· 21 June 2024
Thank you Samantha, glad we could help and Jake and Claire will get a special pats on the back for the mention. Enjoy your home :)
β
β
β
β
β
4/5
GoogleWe used the services of Imagine Bushey having had an unlucky experience with another agent and during a difficult time in the market. At the time we opted to switch agents, I have to applaud Brian for backing himself and the team in securing a buyer for us in the short window of time we were prepared to instruct Imagine for. Others wanted to tie us in for a minimum period which after 6 months, we were not prepared to do.
Within a week, they secured our buyer. It's quite apparent that Brian (& Dean to some extent) adopt more of a salesperson approach i.e. pushy, compared to their competitors but as a seller, this is exactly what you want. At the end of the day, it's a results business - if it were a personality contest other agents would probably fare better from my experience but that is not to discredit Dean's efforts, who was very pleasant to deal with.
It is for all of this that the rating is attributed to and certainly not the following experience.
Imagine differentiate themselves from other agents through an in house sales progression team, where you're assigned a dedicated individual who becomes a point of contact from the time the sale is agreed through to completion. In principle the idea is sound but our experience of dealing with this part of the business was anything but pleasant and made the whole process stressful. Rather than recognising us as the client, we were often made to feel as if they were seeking to serve the best interests of our buyer over us. Further, whilst on leave, a colleague provided an update which contradicted what we had been told previously and as a result I had contemplated withdrawing from the entire process with only a few weeks to go. Had it occurred half way through the process or had we not already accrued significant cost, we probably would have pulled out.
I have to assume that we are in the minority in this regard as I would expect this area of the business would have been reviewed if it was proving detrimental overall. Ultimately it's this that has left an even worse impression and experience of estate agents overall, which is regrettable given Brian & Dean's efforts at the outset. I'm glad it's not something I have to engage in regularly.
Rob Β· 23 June 2019
Agent replied Β· 21 June 2024
Thank you for your detailed feedback Rob. There is certainly food for thought in your comments that will be reviewed in detail.
You are right to say the SP team are intended as an enhancement and not an area I often get negative feedback on - but thatβs not to not respect your experience and make me reflect on how that part went wrong. Team meeting already called!!
Thank you again for commenting
β
β
β
β
β
5/5
FacebookWe were so pleased that we chose Imagine to sell our property they put us at ease immediately. They were so helpful and on the ball all the time. Always gave me plenty of notice for viewings and they were so helpful. We had a glitch in our chain but they persevered dealt with the problem and gave us excellent advise going forward. Best ever advise as we have now purchased a much nicer house in a much nicer location.
I would 100% recommend you to choose Imagine as your Estate Agents.
Linda Β· 20 June 2019
Agent replied Β· 22 February 2025
I would also like to add I don't know what I would have without Paul my agent and Laura Howard my sales progressor they were both excellent ... gold star for both of them thank you both so much
β
β
β
β
β
5/5
GoogleWhat can I say, it has been a week since my offer got accepted. So far the process has been seamless. Imagine, the solicitors and the broker are all interacting with each other which makes the whole process easy for both me and my wife. I have been kept up to date at all stages so far. What a perfect combo. Let's see this through guys.....
Jagdish Β· 22 June 2022
Agent replied Β· 21 June 2024
Absolutely Jagdish, off to a good start but job is only half done so farβ¦
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.