5/5
GoogleWe’ve had such a good experience so far with moving, Lois has been extremely helpful and always lovely to talk to!
Trusted Agent profile · Bury
Pearson Ferrier Bury reviews
★★★★★
323 reviews across 2 platforms
435 - 437 Walmersley Road, Bury, BL9 5EU
Pearson Ferrier's office in Bury, at 435 - 437 Walmersley Road, is rated 4.4 out of 5 across 323 reviews on two platforms, including 287 Google reviews rated 4.6.
Reviews
Every review we hold for the Bury office, from every platform, shown as written. First names only.
Google1/5
GoogleIf I Could I would give no stars. DO NOT GO WITH THESE ESTATE AGENTS!!!! They did no repairs on the house, we had to constantly ring up and tell them what needed doing but nothing got done what so ever. There was mould in the front room going up the walls, the fire place in the front room did not work so at winter it was FREEZING, yet they refused to come out to the fire place and get it sorted. They said they would send someone out but they nobody ever turned up. The temperature gauge in the boiler was knackered, we got messed around with the plumber they employed and he never came back with the part for the boiler even though we was told he would be back by the estate agents!!!!! So we had to run the tap upstairs on low so we could get some hot water. They do not take notes of appointments as we was due an inspection waited in all day, 45 minutes later after they should of turned up we ring up to find out nothing was even booked in and nobody was coming. Everything was just falling apart in the house, badly built and was even told there was mould before we moved in but it had been sorted out. Within a few months it was back due to them refusing to fix the fire place that was causing the mould in the front room as it was cold in winter! To top all of this off we saw a RAT in the kitchen when we was cooking a meal, this was the last straw. Rang up to complain to be told it was our problem and that they was not going to do anything about it!!! So we moved out the next day and have never looked back. Also got told the last tenants left on bad terms so I’m assuming the rats were there on the day we moved in and they did nothing about this. Absolutely disgusted with the way we have been treated, we will never ever use this company again and advise anyone to stay well clear as they do not care about the clients or the houses they are letting!!! Heartbroke as they was our first home together and has really put us off. They seem to deal with problems asif they are some sort of joke?? You should be disgusted Pearson ferrier
5/5
GoogleGreat agency! Extremely professional! Thanks Lois and Samantha for all amazing support!
5/5
GooglePerson ferrier was amazing help when we found a property to rent. They answer all my questions I had and nothing was to big or small! I would definitely recommend them to other people the bury team was amazing and thank you to Samantha for all her help and staff are extremely friendly !
5/5
GoogleI have been a landlord for 15 years so have worked with various local Estate Agents and Pearson Ferrier Bury are by far the best. Sam, Lois and team go above and beyond for thier clients, they communicate everything clearly and speedily, and I would highly recommned them as a professional and trust worthy agent.
5/5
GoogleWhat fantastic service from Pearson Ferrier my property sold with such efficiency especially the help given to me by Simon Harvey the valuation & Auction Manager after giving him so little time to do it in,impeccable service thank you all very much . I would thoroughly recommend them and so very grateful for all their help
5/5
GoogleA fantastic team who always give professional advise that enables the best outcome for their customers. The information that Stuart and Simon from the Bury branch gave us when taking our property to auction was invaluable. Thank you for all you have done. Richard Lorraine & Yvette
Agent replied · 10 November 2024
Thank you for your kind words Richard and Yvette :)
5/5
GoogleViewed a flat recently, moved in 3 weeks later. Whole process was very smooth and easy.
Agent replied · 11 December 2025
Thank you. We are happy the rental team ensured this was a smooth process for you :) Best wishes!
5/5
GoogleExcellent staff, service and communication. Wouldn't hesitate to use them again
Agent replied · 11 December 2025
Thank you Craig! :)
1/5
TrustpilotLack of communication throughout the…
Lack of communication throughout the whole place. I got told by the Estate agent who manages my house that I could do a “day rate” to stay one extra day at the end of the tenancy but they didn’t communicate with the owner of the house (who’s details I never got) now the Owner of the house wants to take ME to court for not being out on my tenancy end date. They have not communicated with anybody and of course have not took any responsibility what so ever, even all what’s app messages are clearly to them. They wouldn’t communicate with the landlord due to them saying she was “aggressive” towards them through out the whole tenancy. Would not recommend what so ever they cause more mental health than it’s even worth ! Go elsewhere and get a proper management of your home and have peace of mind that they are giving you correct information and not costing you more money in court because they can’t be bothered to communicate with the OWNER of the house, it’s like they don’t have a clue what they are doing. They don’t fix stuff in the property but are on you like a rash if you have not paid rent by 12 the day it’s due ! Some may call them money grabbers…….the house was handed over to us in a absolute state and we left it in a tidy manor and even fixed stuff in the house (at our own cost) because they are not worth even asking to do a fixtures to the property. The whole house was false advertised to us as well as we was promised appliances will be left for us…..on the day of moving in the house was emptied and again cost us almost £1000 more in having to provide all appliances due to again LACK OF COMMUNICATION. What we got told after making all of this known was that the owner of this branch isn’t interested. But what else could you expect from this place?
Agent replied · 14 June 2024
Good morning Michael, I am sorry to hear of your experience I'd be interested to know which office of ours you dealt with as Whatsapp is not a method of communication we would use, it would normally be in person, over the phone or via email? regards Julian Ferrier I believe there has been some dialogue with our Bury office, their response is as follows; We feel it is necessary to respond your review. Although we do not feel that this is the appropriate platform for ‘tit-for-tat’ rebuttals, we very much disagree with your remarks and we have significant evidence to counter the points you have outlined in your review. Since your departure from the property, the property has not been able to be re-let due to the condition in which it was left. In every case, there are always two sides to every story - we are a managing agent and always follow the legal processes that are in place, which serve to protect both landlord and tenant.
5/5
GoogleI got an Excellent service from the branch in Bury , especially Lois and Samantha , very friendly and very quick respond , they also help me to fix some issues in my house. I am very impressive on their services . Great Job and Thank you Lois and Samantha
1/5
TrustpilotAbsolutely disgusting customer service in Bolton…
Absolutely disgusting customer service from the Bolton branch! My window has been smashed by some random person waking past with a beer bottle, spoke to bolton who said they was speaking to the Lanlord, have since stopped responding to my emails now for nearly a week and I still have a smashed window, it’s freezing cold and they are completely ignoring my emails, you call and you don’t get through to the office it’s a company taking details for them to call you back which they don’t! No idea what my options are other than to go to trading standards, also have issues with damp spoke to the office on the 19th September by email still waiting on someone being sent to sort it out, lived in the property 5 years never been late with my rent and paid over £30,000 in rent
Agent replied · 14 June 2024
Hi I am very sorry to hear of your problems, the Bolton office operates under a licence to trade from us so I have no access to your information, have you tried to email the owner omar@pearsonferrier.co.uk I would hope as the owner he would respond to you. If you let me have the address details I will contact him as well regards Julian Ferrier
5/5
GoogleThis is our second time dealing with Lois and Samantha and I must say we have been thoroughly impressed with their service!!
5/5
GoogleBrilliant service from Iain Dawson. We were purchasing a property listed by Pearson Ferrier, and Iain kept us informed better than our own solicitor.
5/5
GoogleViewing went well Lois was brilliant showed us around the property, was looking for a 3 bed property to rent, had trouble finding somewhere that would accept pets, lous was very helpful with answering amy questions. Rented with pearson ferrier before and have always been good definitely recommend
5/5
GoogleI would like to strongly recommend Pearson Ferrier Estate Agents in Bury for their professionalism, outstanding attitude and responsiveness. And a very special THANK YOU to Charlotte who works above and beyond to make sure that every customer is happy. She has an outstanding attitude and communication skills. Altogether only very positive experience. 💯PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThese guys are the most professional and helpful estate agents I have experienced in many years in the BTL market. Their quickness and efficiency put others to shame, these are the only guys I would consider in North Manchester to manage my properties.
Agent replied · 10 November 2024
Thank you Kevin. You are a pleasure to work with and we are glad we have been able to assist in helping you find suitable tenants for your properties! Hopefully more to come :)
5/5
GoogleThe lettings team at Pearson Ferrier Bury were recommended to me by a friend. I've used their services 3 times now to find tenants for my rental properties and would happily recommend them to others. Friendly, efficient and knowledgeable.
5/5
TrustpilotChris and his team in Ramsbottom
This is the second time I have used Chris and his team in Ramsbottom to find tenants to rent my house in Ramsbottom.
Agent replied · 28 July 2025
Many thanks again for taking the time to write this review Lucy, all the best Julian
5/5
GoogleI sold my house recently with the help of Iain at Pearson Ferrier and I was very impressed with the level service and communication. I was well advised and Iain kept us informed every step of the way. I would highly recommend Pearson Ferrier.
5/5
GoogleLois was great, super helpful and friendly. Made the whole process smooth and easy! Highly recommend.
5/5
GoogleI recently moved into my new rental flat, start of February & from my initial viewing of the property to the day I moved - Pearson Ferrier were incredibly helpful & made the whole process stress free & easy. They were always available for any questions or concerns I had, the property application & any other documentation was all online & simple to do. I have moved around many times in the last few years & this was by far the easiest process so far. Not to mention the flat itself is brilliant & already feels like home. I would definitely recommend the company for anyone looking to find a new property! 👍🏼👍🏼
1/5
TrustpilotI passed an Application With Pearson…
I passed an Application With Pearson ferrier they accepted my application for a property they had listed I paid the deposit and was told to collect the keys from them. I was then told later that day that they wasn’t going ahead with the tenancy proceedings after passing there application and paying the deposit they asked for. Due to reasons they couldn’t provide to me in writing email or over the phone after a numerous of times I asked what was the reason all of a sudden it is pathetic as an estate agents. The information that Pearson ferrier received was slanderous and false information and couldn’t provide me with any of this evidence after passing there application and was ready to collect the keys for the property From there office in ramsbotttom , they was rude offered to give me my deposit back and the owner of the company Julian ferrier sent me and my current landlord quite an imitating email when I all I’m doing is trying to provide a home for myself Family and new Born baby And The owner of the company Julian ferrier putting personal false information about my self on a Public domain is shocking and disgusting and his attitude towards me just to defend his business reviews! I was ready to move in my landlord didn’t disclose any false information Otherwise you wouldn’t of accepted the application from the start
Agent replied · 14 June 2024
As per my original reply on your now deleted first review, we have the right to turn down tenancy applications. Having trading in the town for nearly 25 years I have a reasonable amount of experience in lettings. If we receive information that a tenants conduct is not what we would consider acceptable, or if we feel information provided by a 3rd party, a current landlord for example is not disclosing full information, we DO NOT have to accept someone as a tenant. As per my previous email, I wish you well with your search. We receive disparaging reviews from disgruntled current and former tenants from time to time, but as this information is in the public domain it allows prospective landlords or anyone for that matter to make a view of their own.
5/5
GoogleIain was absolutely brilliant Would recommend Pearson Ferrier time and time again. Cannot thank them enough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Pearson Ferrier Bury
How many reviews does Pearson Ferrier Bury have?
Pearson Ferrier's Bury office has 323 reviews across two platforms: 287 on Google, 36 on Trustpilot.
What is Pearson Ferrier Bury's rating?
Pearson Ferrier Bury is rated 4.4 out of 5 across all 323 reviews, and 4.6 out of 5 on Google from 287 reviews.
Where is Pearson Ferrier's Bury office?
Pearson Ferrier Bury, 435 - 437 Walmersley Road, Bury, BL9 5EU.
