5/5
Through out the process Mark Ewin Staffs were very supportive. Customer service was excellent. Woww.. Really appreciate your help.
Agent replied · 3 November 2023
Thank you for kind review!

Trusted Agent profile · Bury St Edmunds, Suffolk
Verified
★★★★★
483 reviews across 3 platforms
77 St Johns Street, Bury St Edmunds, Suffolk, IP33 1SQ
Mark Ewin's office in Bury St Edmunds, Suffolk, at 77 St Johns Street, is rated 4.9 out of 5 across 483 reviews on three platforms, including 428 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I asked Kym Roberts from Mark Ewin estate agents to handle both the sale of my brothers & mothers property in Bury St Edmunds. I'm an estate agent myself and ...Read all 14 from sellers
Look no further than Alison Ewin if you are considering buying or selling through an agent. Even though we were buying through Mark Ewin, and therefore paying ...Read all 8 from buyers
The Trusted Agent 2026 results for Mark Ewin, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bury St Edmunds office, from every platform, shown as written. First names only.
5/5
Through out the process Mark Ewin Staffs were very supportive. Customer service was excellent. Woww.. Really appreciate your help.
Thank you for kind review!
5/5
Although Mark Ewin were not out estate agent during our house sale they were a constant support throughout. Alison was always communicating over any issues. Without their help and support our house sale probably would not have happened. I …
Thank you for your very kind review, we hope you really enjoy your new home!
5/5
I was shown around by Amelia and she was fantastic. She answered every question I had with confidence and made the viewing feel relaxed and informative. I was very impressed with her service.
5/5
Mark Ewin were great throughout the whole process. They were the most approachable of all of the agents I got to value my property and felt like the easiest to deal with. I’d had issues with other agents regarding lack of communication, and they listened to that and made sure they communicated amazingly through the whole sale. Couldn’t recommend them more!
Thank you for your kind words! We're so glad to hear that our communication and approach made a difference. Your recommendation means a lot to us!
5/5
A first class agency with excellent marketing and a passion for excellent customer service a real breath of fresh air. The work they do to promote Sawbridgeworth is also to be highly commended. I can’t recommend them highly enough!!
Thank you for the lovely comments.
5/5
My Husband and I met with Tracey to view a property and we were so very impressed with the service we received. Tracey took the time to give us so much information about the property and surrounding area that you would normally have to ask for or look into yourself. Tracey was professional, friendly, honest and extremely informative.
5/5
Just sold our house with them. Lovely team. Would recommend
Thanks so much for your lovely words, we’re thrilled we could help with your sale!
5/5
All of the staff we dealt with at mark ewin were fantastic from start to finish. Their communication was excellent and their support for us buying our first home was second to none. I am so grateful that we had mark ewin on side. I wouldn't hesitate to go to mark ewin again if I ever needed an estate agent again! Thank you!
Thank you for your kind review! We're thrilled to have helped with your first home purchase and appreciate your trust in our team. We'd be happy to assist again in the future!
5/5
An amazing service from start to finish - specially thanks to Mark, Sharon and Billy who were helpful, quick to respond and always available. Thank you.
Hi Brett, Thank you for your kind words, it really was a pleasure to help you. I am sure you will be very happy in your new home! Best wishes Mark
5/5
By far the best Lettings agent that I have used. Very fair and helpful and when I rent again they will be my first port of call. Thank you Gill, Rachel, Vanessa, Paul and the team. xx
Hi Ian very kind of you to say. We wish you all the best and hope to deal with you again in the future albeit buy, sell or rent.
5/5
We have worked with Mackays for a number of years and their service to both tenants and contractors is always excellent. I definitely would not use any other estate agent to sell my house.
Sinead, thanks for a great review. We're glad you are pleased with our service!
5/5
There were times when the chain was about to collapse and they really held everything together by contacting all parties and keeping everyone involved relaxed and positive. Would recommend!
Thank you for the kind review, we hope you are very happy in your new home.
5/5
Mackay went above and beyond to help us move. They took all my stresses away completely which I was hugely grateful for being pregnant at the time. They answered any questions I had and chased everything. THE best agents around. So friendly, personable and so genuine. Recommend to anyone wanting to buy or sell.
5/5
Great service from Mackays in both the sales and rental teams. Both teams were efficient at selling & finding a tenant using very effective & professional marketing to really show the properties off. Would use Adam, Sarah and the team again without a doubt.
5/5
Estate agents sometimes come with bad reputations but that is definitely not my experience of Mackay. Michael who was my agent there was absolutely superb from start to finish. He was always professional, friendly, polite and went over and above in what ended up being a long and difficult move. He kept me well informed at every step of the way and was very knowledgeable on both the property I was buying and the whole process. Absolutely brilliant and I couldn't recommend them highly enough.
Hi Jamie, Thanks so much for the review! We hope you are settling in well.
5/5
Michael is so helpful, my partner and I have just started looking for our first house and we were really nervous about putting in our first offer. He helped talk us through the process and even though our offer wasn’t accepted he was so supportive the whole way through and really generous with his time and advice. Thank you, Michael!
5/5
Mark Ewin Estate Agents were super professional and always responded in a timely manner - I'd happily work with them again
Dear Ramy, congratulation on your new home, we wish you all the best, it's a lovely home and we are sure you will be very happy there.
5/5
Barry Turrell was excellent throughout the process and was always on hand to assist with any request, no matter how small!
Thank you for the kind review, it's greatly appreciated.
5/5
We have been with Mackay’s now for just over a year and dealing with Rachel Owen has been nothing but a pleasure. She has been very helpful in any situation given.
Thank you for you lovely feedback. We hope we can continue to serve you well for many more years.
5/5
Really knowledge and friendly, put us at ease and answered all our questions
Thank you for your fantastic feedback! We're thrilled to hear that our team made you feel comfortable and was able to address all your questions. Providing excellent service and support is our top priority, and it's great to know we achieved that for you. We appreciate your kind words and look forward to serving you again.
5/5
Paul was delightful to deal with the service he provides is 110% would highly recommended his services and ability to do an amazing job each time
Thank you Pennie! It was a pleasure to act for you and your brother :)
5/5
Absolutely fantastic service. Mark Ewin was one of a number of Estate Agents we invited to value our property. Mark was the only one whom we felt was interested in us, rather than just the property. Mark was absolutely honest from the outset, and gave us an honest and realistic valuation. The house sold in four weeks, for the asking price, which we were delighted with, as this meant that we could buy our dream cottage in Wales (the perfect place for us had come onto the market, and surely wasn't going to hang around for long). Communication was excellent throughout the process (special mentions for Allison and Barry here), and the team generated lots of interest in our house. If you are looking for an Estate Agent in and around Bury St Edmunds, then look no further, you've found the right one. Seriously.
Thank you for your kind review. We hope you will both be very happy in your new home:)
5/5
My favorite agent from the get-go. Very helpful and friendly staff, offering consistent support and communication, helped us buy our first house. We've received accurate and early updates, sometimes expected from other parties involved, which made the whole experience stress free and culminating with a successful completion. Highly recommended! Thank you!
Hi Adrian, Thank you for the review, I am so pleased we could find you a new home!
5/5
Paul sold us our first property - He was very professional throughout, always quick to respond to emails and easy to reach on the phone. Went the extra mile with helping us in other matters (as it was our first time buying and new to the process). Would 100% recommend. Even after we've now completed he has remained in touch to ensure everything is going smoothly.
Thank you Oliver for your review, it was a pleasure to help and a great feeling to be able to hand those keys over to you on completion day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
14 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "I asked Kym Roberts from Mark Ewin estate agents to handle both the sale of my brothers & mothers property in Bury St Edmunds. I'm an estate agent myself and ..."
8 reviews from buyers, rated 5.0 out of 5 on average. For example, Nick wrote: "Look no further than Alison Ewin if you are considering buying or selling through an agent. Even though we were buying through Mark Ewin, and therefore paying ..."
Yes. In The Trusted Agent 2026 awards: Mark Ewin, Bury St Edmunds won Gold.