Frank Innes Burton Upon Trent reviews

★★★★★ 1/5

Google

Don't trust this agents, real thieves they are. Talk very nice while taking advance deposit money and when it comes to returning the money they make millions of damage excuses which you have made in the property which isn't the truth. Their inventory agent needs to be jailed who writes all the lies in the inventory report. I would never recommend these guys. Its been two months now and i haven't received my deposit back.

Teena · 6 July 2020

★★★★★ 5/5

Google

My experience with Frank Innes was seamless. Niamh & Amelia in particular were so professional, transparent and communicated every step of the process clearly, which is something not to be taken for granted from my experience with other estate agents. I cannot recommend them enough!

Bradley · 29 January 2024

★★★★★ 5/5

Google

Eden helped make the process of letting my property very simple and straightforward. She was always on hand to answer any questions I had and nothing was too much trouble.

Sharon · 17 October 2024

★★★★★ 5/5

Google

Would highly recommend Frank innes letting. Have dealt with Simon and Amy for years. They are both really professional, thorough and helpful.

Paul · 6 July 2021

★★★★★ 5/5

Google

We had an excellent experience selling our property with Frank Innes. Our sales negotiator Luke was knowledgeable and organised, and the whole team were friendly and helpful through the whole process.

Thomas · 7 July 2017

★★★★★ 5/5

Google

Extremely helpful service from Niamh, I explained my situation and that this was all new to me - she really helped explain things and what I needed to do, to make it a very easy and pleasant experiance! Also a very professional handover & viewing from Simon, again all very straight forward and simple. Would recommend.

Martyn · 6 February 2023

★★★★★ 5/5

Google

Sam was brilliant and incredibly helpful with our first house purchase, we certainly couldn't have navigated the mortgage minefield on our own! Many thanks.

Vicky · 6 July 2020

★★★★★ 5/5

Google

I can’t rate Frank Innes highly enough, Alice, Amelia and Brandon looked after me during the purchase of my house, from start to finish. They were all super approachable and friendly and I wholeheartedly recommend them.

Laura · 28 May 2024

★★★★★ 5/5

Google

Eden at frank Innes has been amazing. Very patient and has talked me through everything. Many thanks too Eden for all your help :)

Chloe · 25 November 2024

★★★★★ 5/5

Google

Frank Innes were amazing with the handling of my rental. They were available for every query I had and handled the whole process very well. Would recommend!

Ben · 3 October 2024

★★★★★ 1/5

Google

Frank innes is just a joke, lied to me in order to obtain a £250 deposit then once paid said my application had been denied even though they told me the landlord had already accepted, and also my friend had an awful experience as the staff never bothered to even turn up to the meeting, awful service

Ron · 6 July 2022

★★★★★ 5/5

Google

Very helpful and quick service. Nothing was too much trouble. We were assisted by niamh who was so good at making sure everything was sorted for us and went out of her way to help make the process of moving easier. Would recommend frank innes. Thank you

Klarisa · 1 April 2023

★★★★★ 5/5

Google

Sarah showed nothing but professionalism & compassion when she visited my home. She was very understanding of my situation, unlike other agents who only seemed interested in getting my house to sell. Although I am yet to market my property I am confident without hesitation that I will be using Frank Innes.PositiveResponsiveness, Professionalism

Paula · 27 August 2022

★★★★★ 5/5

Google

Thank you amelia bland for all the help buying my 1st home. Made it easy and she helped sort everything out

Ben · 24 September 2024

★★★★★ 1/5

Google

Terrible, great at getting us in but once we were in couldn't get in contact with them over phone or email they have left the sign in the front garden and ignored when we asked about removing some of the tenants old rubbish from the garden also we've had issues they don't consider urgent take weeks to resove.

Psycho · 1 October 2021

★★★★★ 5/5

Google

amelia helped me buy my first house , was so helpful with different houses and everything went straight forward , highly recommend 🤍 …

Bethan · 27 July 2024

★★★★★ 1/5

Google

Terrible, great at getting us in but once we were in couldn't get in contact with them over phone or email they have left the sign in the front garden and ignored when we asked about removing some of the tenants old rubbish from the garden also we've had issues they don't consider urgent take weeks to resove.

PyschoCurt · 6 July 2021

★★★★★ 5/5

Google

Ongoing support and clear explanations. I really felt I was in good, professional and totally competent hands, with a big splash of humanity!

Kate · 27 July 2024

★★★★★ 5/5

Google

Outstanding customer service at the Burton on Trent office. Amy and the rest of the team always go above and beyond to help. I have been renting for more than 6 years with Frank Innes and can't thank them enough for their support.

Stefo · 3 May 2023

★★★★★ 1/5

Google

Absolutely rubbish service. Called several times no answer. Left VM and no call back after a week. Called again and asked to speak to a manager and was told I would get a call back and not heard anything since.

Zack · 19 July 2023

★★★★★ 5/5

Google

Recently moved from a letting agent that was far from satisfactory to Frank Innes.Niamh Butler manages my two properties without any of the issues that I previously experienced. She is very professional and a pleasure to do business with.

Janet · 24 May 2023

★★★★★ 5/5

Google

Niamh, has been extremely helpful From the start, helping through the process of securing my new property and the completion of vetting / references So a big thankyou Best regards Richard

Richard · 2 December 2023

★★★★★ 5/5

Google

Amazing service from start to finish Brandon Dane n Alice have all been amazing and helped me sell my property n sort paper work out as I get overwhelmed… highly recommend

Charlotte · 2 December 2023

★★★★★ 5/5

Google

Happy to work with this letting agency! Friendly and profesional staff,great broker agent that will answer any questions that you have,reliable and trustworthy! I definitely recomand them !

Mirela · 29 January 2024